Emotions and interpersonal relationships: toward a person-centered conceptualization of emotions and coping

ABSTRACT This essay describes my theory of emotions. I make a case for studying discrete emotions in the context of four processes that represent the central features of my theoretical system: appraising, coping, flow of actions and reactions, and relational meaning. I explain why coping is a key feature of the emotion process, and I discuss issues related to the measurement of coping and the importance of understanding coping processes in the context of personality and situational demands. I make the argument that emotions are best studied as narratives, and I offer one such narrative in the form of a case study to demonstrate how emotions can best be understood in the context of an interpersonal relationship and by considering individual differences, interpersonal transactions, and relational meaning. I conclude this essay with a caution that field specialization may interfere with our understanding of emotions and other psychological phenomena, and I underscore the virtues of ipsative-normative research designs as a way to move closer to a person-centered personality psychology.     

Extending Traditional Psychological Disciplines to Positive Psychology: A View from Subjective Well-being

This article reviews how research from traditional psychological disciplines has been extended and applied to the area of positive psychology (PP), specifically in the area of subjective well-being (SWB). Moving from a universal to cultural perspective, then to a group, and finally an individual perspective, this article draws theories from evolutionary, cultural, social, and personality psychology. The evolutionary perspective that negative emotions (i.e. evolved psychological mechanisms) are an impediment to positive psychology’s goal of building positive experiences has been extended and modified. Research in PP now recognizes the pitfalls of excessive positive emotions and happiness, and how negative emotions can contribute to optimal human functioning. The cultural approach investigates cultural variations in conceptualizations of SWB and highlights that the benefits and detrimental effects of positive and negative emotions are not universal. Theories on social dynamics further our understanding of how evaluative judgments influence well-being, and address a fundamental question in PP: Is the goal of increasing people’s well-being viable? Finally, personality theories explain individual differences in well-being and the practice of PP. In sum, the recognition that PP encapsulates the negative, and growing awareness of the importance of culture, social context, and the individual, heralds the evolving conceptualization of PP.     

Shared emotions

Existing scientific concepts of group or shared or collective emotion fail to appreciate several elements of collectivity in such emotions. Moreover, the idea of shared emotions is threatened by the individualism of emotions that comes in three forms: ontological, epistemological, and physical. The problem is whether or not we can provide a plausible account of “straightforwardly shared” emotions without compromising our intuitions about the individualism of emotions. I discuss two philosophical accounts of shared emotions that explain the collectivity of emotions in terms of their intentional structure: Margaret Gilbert's plural subject account, and Hans Bernhard Schmid's phenomenological account. I argue that Gilbert's view fails because it relegates affective experience into a contingent role in emotions and because a joint commitment to feel amounts to the creation of a feeling rule rather than to an emotion. The problems with Schmid's view are twofold: first, a phenomenological fusion of feelings is not necessary for shared emotions and second, Schmid is not sensitive enough to different forms of shared concerns. I then outline my own typology that distinguishes between weakly, moderately, and strongly shared emotions on the basis of the participants’ shared concerns of different degree of collectivity, on the one hand, and the synchronization of their emotional responses, on the other hand. All kind of shared emotions in my typology are consistent with the individualism of emotions, while the question about “straightforward sharing” is argued to be of secondary importance.     

Why does service with a smile make employees happy? A social interaction model

Drawing on the social interaction model, we examine the mediating role that the customer's display of positive emotions plays on the relationship between the employee's display of positive emotions and the employee's positive mood. We also examine the moderating role that the customer's personality traits-agreeableness, extraversion, and emotional stability-play on the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The results show that the customer's display of positive emotions mediates the relationship between the employee's display of positive emotions and the employee's positive mood. In addition, the customer's personality traits moderate the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The customer's display of positive emotions depends less on the employee's display of positive emotions when the customer has high levels of agreeableness and emotional stability than when the customer has low levels of agreeableness and emotional stability. (PsycINFO Database Record (c) 2012 APA, all rights reserved).     

Five‐Factor Model of Personality and Job Satisfaction: The Importance of Agreeableness in a Tight and Collectivistic Asian Society

Results from predominantly US‐based research have shown that personality can partly explain job satisfaction. As the issue of globalisation grows in importance for organisations, I researched in this study whether meta‐analytic findings on the relationships between job satisfaction and the Big Five personality traits extraversion, conscientiousness, and neuroticism would hold in a tight and collectivistic Asian society. Additionally, I expected that in a tight and collectivistic society the personality trait agreeableness would have a strong positive relationship with job satisfaction. Study participants were 354 employees from organisations in Singapore. Results confirmed that extraversion, conscientiousness, non‐neuroticism (emotional stability), and also agreeableness were related to job satisfaction. The study advises scholars and practitioners that even in a tight and collectivistic Asian society—despite situations that demand abiding by norms and fulfilling obligations—job satisfaction is related to stable personality traits.     

What Is the Word on Self-Motives and Social Perception: Introduction to the Special Issue

Although social, personality, and developmental psychologists have focused on the determinants, processes, and outcomes of social perception on the one hand and self-perception on the other, they have only occasionally explored the relations between the two. In this introduction, I explain how this special issue is designed to explore the links between self- and social perception. In particular, I suggest that perceptions of self and the social world are intrinsically linked because each are influenced by the exact same self-motives, such as the desire to achieve beneficial outcomes for the self, or to maintain the psychic benefits of a positive self-image. Each in its own way, the articles that comprise this special issue illustrate this basic link between the self- and social perception.     

Drawn to the gloss: Examining the effect of product reflection on product aesthetics

While advertising products with reflections is a common industry practice, this research is the first to investigate their impact on product aesthetics. Reflections are endowed with an inherent shine since they are naturally formed by the interaction of light with an object and a reflecting surface. We draw upon this property along with Evolutionary Psychology (EP) research documenting an intrinsic human attraction towards gloss to predict their positive effect on product aesthetics. Further in line with the EP principles, we propose that this effect is mediated by enhanced pristineness perceptions about the product in the presence of its reflection in the ad. Finally, we draw upon the Elaboration Likelihood Model (ELM) to identify product design complexity as a boundary condition for the positive effect of reflection on product attractiveness perceptions. For a product with relatively high (vs. low) design complexity, with design being the focal aspect that is elaborated via a central route, we predict the effect of a peripheral stylistic cue like product reflection to attenuate. Three experimentally designed studies employing different product types offer empirical support to these predictions. Our work extends prior marketing research studying the effects of executional elements in advertising on consumers' product reactions, particularly the aesthetic impact of product reflections as creative stylistic cues. The managerial implications of this work span both traditional and digital marketing channels. Incorporating a product reflection in advertising can work as an easy-to-implement option that can help practitioners elevate product pristineness and aesthetics. On the other hand, avoiding their use when advertising products with relatively complex designs can save both ad space and money.     

Toward an Integrative Perspective on Distinct Positive Emotions for Political Action: Analyzing,Comparing, Evaluating,and Synthesizing Three Theoretical Perspectives

Which emotions explain why people engage in political action (e.g., voting, protesting)? To answer this question, theory and research in psychology and political science predominantly focused on distinct negative emotions such as anger. The current article conceptually explores the motivational potential of distinct positive emotions by developing an integrative perspective that specifies which positive emotions can be differentiated (i.e., their form), which function these emotions have, and which implications these have for explaining political action. To this end, I analyze, compare, evaluate, and synthesize three approaches to positive emotions (affective intelligence theory, appraisal theories of emotion, and broaden-and-build theory). This perspective generates new hypotheses for the field to test, including the role played by distinct positive emotions such as joy, inspiration, interest, hope, and pride in motivating political action. I discuss how this perspective may help restore a balance in research on emotions and political action by focusing on the motivational potential of distinct positive emotions.     

Facing a psychopath: Detecting the dark triad from emotionally-neutral faces, using prototypes from the Personality Faceaurus

Is facial structure a valid cue of the dark triad of personality (Machiavellianism, narcissism, and psychopathy)? I obtained self-reports and peer reports of personality as well as expression-neutral photographs of targets, and then I created prototypes of people high and low on each of the three dimensions by digitally combining select photographs of Caucasian targets. The results indicated that unacquainted observers reliably detected the dark triad composite, especially in female prototypes. Thus, not only is the dark triad a set of psycho-social characteristics—it may also be a set of physical–morphological characteristics. In the Discussion, I introduce a website that stores these personality prototypes and many others (http://www.nickholtzman.com/faceaurus.htm).     

A study of the relationship between individual differences in nonverbal expressiveness and factors of personality and social interaction

Some theoretical and applied implications of individual differences in nonverbal expressiveness were investigated in a medical setting. In Study I, the abilities of 21 physicians to express different emotions through voice tone were assessed and related to physician personality and to actual patient ratings of the physician. Study II replicated Study I using visual as well as vocal cues (i.e., videotapes) of a new sample of physicians, and added a study of physician greetings. It was found that: (1) Aspects of expressive ability were reliably correlated with a cluster of personality traits, thus supporting the notion that nonverbal affective style may be a window to inner dispositions; and (2) expressive ability was related to patient satisfaction with the interpersonal manner of their physicians and to the judged likeability of the physician's greeting, thus providing evidence for the importance of this ability for social interaction.     

Suppression of negative and expression of positive emotions: Divergent effects of emotional display rules in a hostile service interaction

Cross-sectional studies have found that demands to express positive emotions have more desirable associations with service providers' well-being and service quality than demands to suppress negative emotions. Despite their potential importance, emotional labour research has not clarified the nature of these differences yet. The present experimental study aimed to investigate the causal effects of demands to suppress negative emotions, demands to express positive emotions, and their interaction in a simulated service interaction. In total, 101 participants were instructed to play the role of a service employee, who had to interact with a dissatisfied and uncivil customer. Participants were randomly given information that the organization expected them to (1) express genuinely felt emotions, (2) suppress negative emotions, (3) express positive emotions, or (4) suppress negative emotions and express positive emotions. Results confirmed that demands to suppress negative emotions decreased well-being, whereas demands to express positive emotions led to a better service quality. Moreover, service quality was only increased if demands to express positive emotions were not supplemented by demands to suppress negative emotions. These findings suggest that not only demands to express positive emotions can reduce the cost/benefit ratio of emotional labour, but also organizations should avoid imposing demands to suppress negative emotions.     

特质积极共情：一种高利他性的人格品质

特质积极共情是对他人积极情绪信息感受和分享的能力。目前对特质积极共情的研究刚刚起步,在相关概念内涵上还有待进一步丰富和检验。特质积极共情可以有效促进亲社会行为倾向和良好人际关系的形成,是一种高利他性的人格品质。未来研究中,需要在明确并丰富特质积极共情的内涵界定基础上,开发更为有效的测量工具,探讨其促进社会功能背后的作用机制,并开展提升积极共情能力的理论研究和教育实践。     

廉价的优越感：社会排斥如何影响新奢侈品的消费

本研究从消费者社会需求层面,探讨在中国新奢侈品会给哪些人带来优越感,什么样的产品可以带来优越感,以及为何会带来优越感等问题。本研究使用一个混合设计的实验,结果发现：（1）相比较非社会排斥状态,社会排斥状态增加了消费者的身份消费需求。（2）在产品炫耀性大时,相比较传统大众产品和奢侈品,社会排斥增加了消费者对新奢侈品的购买意愿。而在产品炫耀性小时,社会排斥的影响不显著;（3）社会排斥、产品种类和产品炫耀性三者的交互作用影响消费者购买意愿的中介变量是消费者感知的产品身份价格比。结论表明,相比较传统大众产品和奢侈品,炫耀性新奢侈品以相对低的价格满足了社会排斥消费者的身份消费需求,为他们提供了一个获得优越感的渠道。     

Emotional Design; Application of a Research-Based Design Approach

In this paper, we discuss an approach to ‘design for wow’ that focuses on the emotions that constitute a wow-experience. In this approach, the eliciting conditions of these emotions are used to define a product character with a high wow-impact. In addition to the approach, a measurable wow-index is introduced. First, a concept of wow is described in which wow is explained as a combination of fascination, pleasant surprise, and desire. The eliciting conditions of these three emotions are examined and combined to a ‘wow-appraisal.’ This concept is applied in the design of a mobile telephone. A combination of qualitative and quantitative research methods was used to formulate concern themes relevant for the wow-appraisal. These themes were used to create a layered product character and a prototype of the final design. An evaluation study demonstrated that the product designed with this approach rated higher on the wow-index than alternative products.     

Emotional Engineers: Toward Morally Responsible Design

Engineers are normally seen as the archetype of people who make decisions in a rational and quantitative way. However, technological design is not value neutral. The way a technology is designed determines its possibilities, which can, for better or for worse, have consequences for human wellbeing. This leads various scholars to the claim that engineers should explicitly take into account ethical considerations. They are at the cradle of new technological developments and can thereby influence the possible risks and benefits more directly than anybody else. I have argued elsewhere that emotions are an indispensable source of ethical insight into ethical aspects of risk. In this paper I will argue that this means that engineers should also include emotional reflection into their work. This requires a new understanding of the competencies of engineers: they should not be unemotional calculators; quite the opposite, they should work to cultivate their moral emotions and sensitivity, in order to be engaged in morally responsible engineering.     

社会支持对抑郁影响的中介模型探讨

本研究旨在探索预先应对和积极情绪在社会支持和抑郁间的中介作用。采用两个时间点的纵向数据搜集方式对181名大学生施以量表,然后通过路径分析对假设的中介模型进行拟合度检验,结果表明：（1）预先应对是社会支持和积极情绪之间的部分中介变量;（2）积极情绪是社会支持和预先应对与抑郁间的中介变量。结论：社会支持是预防抑郁的重要途径,提升预先应对策略和积极情绪的体验可以进一步增进社会支持对抑郁的缓解作用。     

The a Priori Value and Feeling in Max Scheler and Wang Yangming

Following Mou Zongsan’s interpretation of Wang Yangming, this paper investigates the phenomenology of values and moral emotions in Max Scheler and the Confucian learning of heart, especially Wang Yangming. Part I illustrates the meaning of moral emotions in Confucianism and introduces Wang Yangming’s idea of pure knowing (liangzhi 良知). Part II introduces Max Scheler’s idea of a priori value and feeling in order to explain how pure knowing could be both immanent and transcendental, both subjective and objective. Part III explores the phenomena of value and feeling in Confucianism and Wang Yangming, giving a Schelerian interpretation of Wang Yangming’s teaching of four verses. Similar to Max Scheler, Confucian learning of heart affirms the intentional structure between hierarchy of values on the one hand and loving, preferring, and feeling of values on the other hand. This paper intends to clarify the basic structure of Wang Yangming’s thought; therefore, analyses on detailed moral emotions will be left to discussion in the future.     

Understanding the ‘active’ in ‘enactive’

Much recent work on cognition is characterized by an augmentation of the role of action coupled with an attenuation of the role of representation. This coupling is no accident. The appeal to action is seen either as a way of explaining representation or explaining it away. This paper argues that the appeal to action as a way of explaining, supplementing, or even supplanting, representation can lead to a serious dilemma. On the one hand, the concept of action to which we appeal cannot, on pain of circularity, be a representational concept. Such an appeal would presuppose representation and therefore can neither explain it nor explain it away. On the other hand, I shall argue, if the concept of action to which we appeal is not a representational one, there is every reason for supposing that it will not be the sort of thing that can explain, or supplement, let alone supplant, representation. The resulting dilemma, I shall argue, is not fatal. But avoiding it requires us to embrace a certain thesis about the nature of action, a thesis whose broad outline this paper delineates. Anyone who wishes to employ action as a way of explaining or explaining away representation should, I shall argue, take this conception of action very seriously indeed. I am going to discuss these issues with respect to a influential recent contribution to this debate: the sensorimotor or enactive model of perception developed by Kevin O’Regan and Alva Noë.