The Counsellor as Decision-Maken Role, Treatment and Responding Decisions

As counselling develops as a specialised area, counsellors are confronted with an increasing need to be effective decision-makers. Broadly speaking, counsellor decisions are of three main types: role, treatment, and responding. The need for more rigorous role decision-making has been highlighted by the challenge of the psychological educator as contrasted with the traditional interviewer model of counsellor behaviour. Whether they are operating as interviewers or educators, counsellors need to be sensitive to their treatment and responding decisions, some of which are discussed. Barriers to effective counsellor decision-making include skills deficiencies, theoretical rigidity, and debilitating rather than enabling personal vulnerability. The notion of the counsellor as decision-maker is useful for focusing the content of counsellor training, and also leads inevitably to the notion of the counsellor as an applied scientist.     

Encouraging counsellor reflection

The evolution of an 'attributes checklist' tool for assisting counsellor development is described. The attributes relate to characteristics of case-notes that indicate evidence of counsellor reflection and consideration of the counselling process. The checklist was initially tested among a sample of 19 counsellors employed by an organisational EAP and was subsequently refined. The final checklist tool was found to be both usable and useful in differentiating 'process' from 'content' notes. The purpose of the checklist tool is not to enable quantitative assessment of counsellor notes, but rather to facilitate counsellor development within a professional supervisory relationship. The findings of the study are discussed, and suggestions for future research in this area are made.     

Empathic interactional sequences and counsellor trainee effectiveness

Consecutive counsellor trainee and client statements from 12 audiotaped assessment interviews were coded to operationalize empathy as a sequential variable. For each two statement sequence the speaking order (counsellor to client, client to counsellor) was also coded, and the resultant matrix analyzed via loglinear statistical procedures for categorical data. For the speaking order client to counsellor, three empathy sequences (empathy enhancing, empathy diverging, empathy commencing) were found to be significantly related to counselling effectiveness. For the speaking order counsellor to client, only one sequence(empathy diverging) was found to be significantly related to counselling effectiveness. Implications for counsellor training and future research are discussed.     

Guidelines for Counsellors Working with People of African Ancestry in a Sport Context

The objective this article is to describe five practice guidelines for counsellors working with people of African ancestry in a sport context. The practice guidelines pertain to counsellor training, counsellor perspectives, counsellor services, counsellor ethics and counsellor research. These practice guidelines can assist counsellors working with people of African ancestry in a sport context to focus on both personal development through sport and performance enhancement in sport. This will enable athletes not just to view sport in terms of their win-lose record, but to also strive for excellence in sport by becoming better people. In becoming better people athletes can contribute to building up Africa and her people.     

Empathy: Its effect on how counsellors are perceived

The importance of sex of counsellor, ethnicity, empathy and client-counsellor sex-pairings on clients' perceptions of the counsellor was investigated. 96 students were asked to rate black or white, male or female, and empathic or non-empathic counsellors, on attractiveness, expertness and trustworthiness. Contrary to previous research, sex of the counsellor, and sex of student-counsellor pairings, had no significant effect on counsellor ratings. Ethnicity of counsellor - which has been largely ignored in research until recently - was found to be a highly signifcant factor in students' ratings of the counsellor: black counsellors were rated significantly higher than white counsellors on attractiveness, expertness and trustworthiness. The importance of empathy as a requisite for the counselling process was supported: counsellors were rated higher on all three variables if they used an empathic approach. There were no interaction effects between the variables.     

Standard posture,postural mirroring and client-perceived rapport

The relationship between client-perceived rapport (as measured from a standardized client) and physical mirroring and the standard counsellor posture was investigated with interviews performed by 59 post-graduate students in counselling psychology. Videotaped recordings were used to code counsellor posture in the categories of: total postural mirroring, mirroring of the hands and arms, mirroring of the legs, mirroring of the torso, and the frequency of the standard counsellor posture across each minute of the interviews. These minutes were classified as 'high' in rapport or 'low' in rapport as measured by the standardized client. Results indicated that there was significantly more postural mirroring of the torso during high versus low minutes, but that the counsellor standard posture occurred significantly more frequently during low rapport minutes than in high rapport minutes. However, when examined over the entire length of the interviews, these data were able to be understood in terms of counsellor 'flexibility' of response rather than simply whether these postural behaviours were present or not. Implications for counsellor training are discussed.     

A study of Muslim Asian women's experiences of counselling and the necessity for a racially similar counsellor

A survey of four Muslim Asian women of varying ages was carried out, for whom the author had previously acted as a counsellor. The survey was designed to explore the extent to which client and counsellor racial similarity affected the therapeutic alliance, as the counsellor/author was of a similar race to all four clients. It was the author's belief that racial similarity in itself would not procure positive counselling outcomes, and hence this study attempted to explore the clients' perceptions of qualities extrinsic to race, including interpersonal skills, styles and approach to counselling of the counsellor, in order to duduce whether in fact these factors were more singnificant to the outcomes than race. The majority of clients did not feel racial similarity was an essential quality, although one client expressed cultural awareness as being a preferable quality. This has suggested that it is not essential for client and counsellor to be racially similar in order to achieve successul counselling outcomes.     

Counsellor response to clients' metaphors: An evaluation and refinement of Strong's model

Experienced counsellors recorded clients' metaphors, their responses to the metaphors and their views on the effects of the interchange. Two of the three responses in Strong's model of counsellor response to clients' metaphors were used frequently. They were: explicating what is implicit in a metaphor and therapeutically extending or modifying it. The third response proposed by Strong'the counsellor creating and delivering a 'therapeutic metaphor''was used only once. A further kind of response was found: the counsellor recognizing and remembering a client's metaphor for possible future use. Overall, Strong's model was supported. The effect of counsellor orientation on counsellor response to clients' metaphors and the value and use of metaphors in counselling are briefly discussed, and some guidelines suggested.     

Consistency of supervisor and peer ratings of assessment interviews conducted by psychology trainees

Observation of counsellor skills through a one-way mirror, video or audio recording followed by supervisors and peers feedback is common in counsellor training. The nature and extent of agreement between supervisor–peer dyads are unclear. Using a standard scale, supervisors and peers rated 32 interviews by psychology trainees observed through a one-way mirror. Results indicated that peers and supervisors used similar dimensions to cluster the various competencies. Peers rated counsellor performance more positively for general counselling skills, but not for specialised techniques. Analyses revealed good supervisor–peer agreement for some items and poor agreement on others, with some differences being unacceptably large. The study has important implications for how feedback involving supervisors and peers might be managed and for peer supervision models.     

Counsellor communicative control and client-perceived rapport

The relationship between counsellor verbal control and client-perceived rapport during 12 initial interviews conducted by counsellor trainees was investigated. Minute-by-minute client ratings of rapport were collected and used as the dependent variable. Counsellor verbal behaviour was coded into Topic-Initiation, -Following, and -Reintroduction responses and these were analyzed for their relationship with rapport. Data indicated that there were significantly more Topic-Following responses during minutes rated low in rapport than in minutes rated high in rapport. Examination of the relationship between counsellor verbal control and rapport during interviews suggested that the effective use of communicative control by counsellors may be time-relevant to the stage of the interview.     

‘What’s so special about HIV and AIDS?5: Stresses and strains for clients and counsellors

The issues of supervision relating to counselling people who have been diagnosed as having HIV and AIDS are discussed. Against the background of the stigmatisation of this group of clients by society, the impact of these issues upon the client and the counsellor is addressed. Using a case-history as illustration, the conflicts and losses arising at different stages are explored. These have important implications for the need for supervision to facilitate the changes necessary in coping with clients' and counsellors' feelings regarding a terminal illness, death and dying, and the containment of anxiety. The process within supervision of enabling the counsellor to deal with their countertrans-ference, hopelessness and sense of loss is examined. Through this, the counsellor is enabled to allow a balanced view to be reached within the therapeutic relationship.     

Group Work in Counsellor Training: Research and Development in One Programme

Group work as an integral part of counsellor training appears to have been under-utilised. Certainly it is the case that empirical evaluations of such group work appear rarely in guidance and counselling journals. An attempt is made to remedy these deficiencies by reviewing studies relevant to counsellor training and to report on 17 years of research and experience with group work within a counsellor training programme at a New Zealand university.     

Computer-based counsellor training

The use of computer-assisted instruction and simulation models of client or counsellor behaviour in counsellor training programmes is discussed. It is argued that computer-based training will increase the effectiveness and sophistication of counsellor training practices.     

Distance Guidance: Careers Advice by Post

Careers guidance is traditionally carried out face-to-face. Use may be made of facilities such as job-information leaflets and computer programs which the client uses on their own (perhaps at the suggestion of the counsellor), but the core of the guidance process is generally the careers interview. Issues examined include: is it possible to provide adequate guidance without face-to-face contact between client and counsellor? what might be lost or gained by the difference in approach? what are the circumstances in which distance guidance might be appropriate and how is it best provided?     

Counselling for Tolerance

Tolerance is not neutrality, nor should tolerance in counselling be equated with a spiritual and emotional vacuum. Tolerance applies to style rather than stance, and a counsellor needs a conception of the ideal — broadly speaking, a moral position.
Originally proclaimed against religious and political tyranny, the political ideal of tolerance has in the twentieth century become confused with permissiveness, and is thus sometimes charged with generating many of the ills of modern society, including crime and family breakdown. Counselling has become the universal remedy, replacing punishment and compulsion.
The counsellor needs
(a) a view of human nature
(b) a conception of what is good for those possessing that nature.
Constants in the first mean there cannot be too much variation in the second. Society is varied and plural, so the counsellor must be non-judgemental, but while this means accepting the person , it does not necessarily mean endorsing the conduct.
A distinction is drawn between therapeutic and philosophical counselling; the latter considers a problem , where the former focusses on the client , but both may fall short of offering a holistic view. Counselling may also exacerbate some of the problems of modern life by too readily accepting the conditions which cause them. Some ethical problems raised by confidentiality and informed consent are discussed. It is concluded that the counsellor must be tolerant, but not morally ambivalent, nor a relativist.     

Measuring client-centred attitudes

The development of a Counsellor Attitude Scale is reported. Other attempts to measure client-centred attitudes are reviewed, with particular attention to reliability and validity. In the past much of the research on counsellor attitudes has been based on Porter's Test of Counsellor Attitudes. The Counsellor Attitude Scale provides another instrument for measuring client-centredness. The final version is a modification by the authors of a scale developed by Stewart in the late 1950s. With its ease of administration and scoring, the new scale may prove valuable in counsellor selection and counselling research. Since its items are based on theoretical and practical issues in client-centred counselling, the scale is also useful for counsellor training. Data on reliability and validity are reviewed, and sample items from the Counsellor Attitude Scale are provided.     

Identity and counsellor preference†

This study investigated the relationship of identity development, measured by the Self-Identity Inventory (SII), universal-diverse orientation (UDO), measured by the Miville-Guzman Universality-Diversity Scale- Short (M-GUDS-S), to counsellor preference in a sample of 365 university students. After controlling for personal identity demographic variables, multiple regression analysis indicated SII and UDO accounted for significant additional variance in counsellor preference with Immersion (SII Scale 3), Relativistic Appreciation (MGUDS-S Subscale 2) and Comfort with Differences (MGUDS-S Subscale 3), identified as significant unique predictors. A canonical correlation analysis performed with 11 individual counsellor preference variables as criterion variables and 9 identity salience variables as predictor variables to explore the relationships between identity salience and counsellor preference yielded three significant canonical functions.     

'If you don't want to tell anyone else you can tell her': young people's views on school counselling

The aim of the research was to assess the views of young people about school counselling. In total, 415 pupils from five secondary schools took part in the survey. A smaller number of these pupils took part in focus groups (n=9) to explore their views in more depth. In general, the young people seemed to value having a school counsellor. Most were aware of the school counselling service, although a substantial number (21%) indicated a lack of awareness. For many who were aware, their knowledge of the service was limited. Just over one third of the pupils stated that they would go to see the school counsellor, and girls were more likely to state this than boys. The confidentiality of the service was perceived to be one of the benefits. However, this was also reported to be a hindering factor—the concern that it may not, in fact, be confidential. Two other main reasons for not accessing the service were the counsellor being a stranger and (for boys in particular) a concern about other people finding out (associated with the social stigma of going for counselling). Suggestions to improve the school counselling service included a room in a discrete location, better promotion of the service, more counsellors or a full-time counsellor, and ways to get to know the counsellor better. Those responsible for developing and managing school counselling services should consider these suggestions.     

Researching the need for multicultural perspectives in counsellor training: A critique of Bimrose & Bayne

The paper by Bimrose & Bayne (1995) on evaluating counsellor training with reference to multicultural frameworks is critiqued. Suggestions are made for promoting greater rigour within the authors' existing paradigm and for replacing their research design with alternative research techniques that possess stronger formative potential for course improvement in counsellor training.