工作绩效预测研究述评

文章介绍了国内外有关人格、能力与工作绩效关系研究和工作绩效预测模型研究的最新成果与进展。研究表明,个体的能力、人格等个性特征影响其工作绩效,合适的能力、人格测验能较好的预测其工作绩效,并受到一些中介变量和调节变量的影响。文章提出应从工作绩效结构、预测模型和跨文化研究三个方面加强工作绩效的预测研究     

领导干部的人格特点与工作绩效的关系：QZPS与NEO PI-R的比较

研究旨在探讨基层党政领导干部的人格特点与工作绩效之间的关系。中国人人格量表（QZPS）测量的人格的七个维度及其18个次级因素均与工作绩效的维度存在不同程度的相关,其中处世态度、人际关系和外向性与任务绩效绩效相关最高,处世态度、情绪性和行事风格与个人品质绩效绩效相关最高,而情绪性与他人评定绩效相关最高。人格因素可以解释自我评定绩效31. 7% ~ 49. 9%的变异,可以解释他人评定绩效6. 3% ~ 12. 8%的变异。而采用NEO PI-R测量人格时,所解释的工作绩效的变异只有QZPS的1/3左右。文中还讨论了工作绩效和人格结构的文化意义以及本土化研究的重要性     

教师人格特质与压力和倦怠的关系

通过对教师的问卷调查,研究人格与工作压力、职业倦怠的关系,及其对客观绩效的影响.结果表明:工作压力与情感耗竭、人格解体显著正相关,工作压力与客观绩效显著负相关,情感耗竭在工作压力和绩效之间起部分中介的作用:外向性与情感耗竭、成就感低落显著负相关;尽责性与人格解体、成就感低落显著负相关;宜人性与工作压力、人格解体维度显著正相关;工作压力是宜人性与情感耗竭、人格解体、工作绩效间的中介变量.     

关系绩效研究

1993年,Borman和Motowidlo在组织公民行为等概念的基础上提出了关系绩效的概念,引起了广泛关注和大量实证研究。近十年的实证研究主要集中在关系绩效的构成及影响方面。概括不同研究的结果归纳为利他人行为、利组织行为、利工作行为。人格和职务特征是影响关系绩效的主要因素。关系绩效对组织的影响主要表现在促进组织绩效、人员选拔、培训以及绩效评定等方面。作者通过研究综述提出几点启示。     

管理情境中人格测验的社会评价性研究

在现代的人事测量中,人格测验被广泛地用来挑选“人-职匹配”的员工并对员工的绩效作出预测。但是一般而言,人格测验的中性导致其测试结果与工作绩效并无显著性相关。因为,除了能力等中性因素之外,能够预测员工工作状况的是诚实、忠诚、尽责等与社会评价指标有关的心理特性,如开朗、乐观、大度和积极向上、具有创造潜能的人格特征。因此,开发具有社会评价性意义的人格测验对人事工作特别是绩效预测有着重要的作用。     

主动性人格与工作绩效：个体-组织匹配的调节作用

本研究的目的：考察主动性人格在中国企业内对工作绩效的预测性及个体-组织匹配在其中的调节作用。方法：研究以三家中国本土企业的253名员工为被试,使用修订过的主动性人格量表。结果：（1）除了大五人格和社会赞许性之外,主动性人格还可以解释工作绩效8．5％的方差变异;（2）整体分析时只有团队导向因素显著,单独分析时高新独资企业中注重细节因素、团队导向因素和结果导向因素有显著的调节作用;民营企业中尊重员工因素有显著的调节作用;国有企业中革新性因素和团队导向因素有显著的调节作用。结论：主动性人格可以有效地预测工作绩效,个体-组织匹配则根据不同的企业组织,不同的因素在主动性人格和工作绩效的关系中起调节作用。关于本研究的贡献与不足以及未来的研究方向都有所讨论。     

大五人格与绩效：团队水平的研究

众多研究表明,大五人格能够有效预测工作情境中的个体绩效。随着团队研究的广泛开展,团队人格特征与团队绩效的关系也得到了重视。本文在简单回顾个体水平的研究结果的基础上,着重介绍团队大五人格特征与团队绩效以及关系绩效之间关系的研究;阐述从个体特质到团队特征的整合方法和依据;最后指出现有研究存在的以及未来研究需要关注的四个问题     

用中国人个性量表(CPAI)预测国有企业中高层管理者的绩效

本研究用中国人个性量表 (CPAI)测量了某国有企业的 3 8名中高级管理人员 ,并获得了他们最近的上司评定绩效资料。相关分析表明 ,CPAI的和谐维度与工作能力和工作态度的多个指标有正相关 ,CPAI的领导维度与沟通能力有正相关。与假设相反 ,老实 -圆滑和务实与沟通能力有负相关 ;越外控的员工 ,其合作态度的评价越高。这可能表明了国企管理的某些特点对人格—绩效关系的影响。本研究揭示了一些被西方心理学家忽视的人格维度对于中国企业人力资源管理的重要意义。     

公交行业一线员工人格特质对工作绩效影响的实证分析--以工作态度作为调节变量

通过问卷调查法,探讨在工作态度调节下大五人格特质与工作绩效的关联。对1277名公交行业一线员工的研究结果表明：(1)人格特质与工作绩效有显著的相关,工作态度在这一关系中起到调节作用。在高工作态度中,人格特质与任务绩效联系较为紧密,工作绩效的良好预测指标是尽责性和外向性;在低工作态度中,人格特质与关系绩效联系较为紧密,工作绩效的良好预测指标是宜人性和外向性。(2)在高工作态度的环境中,人们更看重工作的完成;在低工作态度的环境中,人们更看重关系的协调。工作态度调节着人格特质对工作绩效的影响。     

主动性人格与员工行为的关系：政治技能视角下有中介的调节模型

本研究通过两时点纵向问卷调查,探讨主动性人格与组织公民行为、任务绩效之间的关系,考察主动社会化行为在其中的中介作用,以及政治技能的调节作用。结果表明：（1）主动社会化行为在主动性人格和组织公民行为、任务绩效之间起中介作用;（2）政治技能对主动社会化行为在主动性人格和组织公民行为、任务绩效之间的中介效应起调节作用：当政治技能水平上升,主动性人格通过主动社会化行为对组织公民行为及任务绩效的预测更加明显。     

“Dark Side” Personality Styles as Predictors of Task,Contextual, and Job Performance

Many meta‐analyses and hundreds of primary studies have been carried out on the criterion‐oriented validity of personality measures for predicting job performance. The Five‐Factor Model of personality has been used as a frame for analyzing the empirical evidence. However, the research in industrial, work and organizational psychology has not examined the relationship between the dysfunctional tendencies of personality and the personality disorders as described in DSM‐IV (Axis II) Diagnostic and Statistical Manual of Mental Disorders and job performance. The present paper examines the relationship between job performance and the dysfunctional personality styles included in a non‐clinical personality inventory developed to assess personality tendencies related to the dysfunctional (normal) personality styles and the personality disorders in work settings. This inventory assesses 14 dysfunctional personality styles and was given to a sample of 85 applicants. The job performance was rated by the direct supervisor 8 months later, and three measures were obtained: task performance, contextual performance, and overall job performance. The results showed that the seven dysfunctional personality styles (suspicious, shy, sad, pessimistic, sufferer, eccentric, and risky) predicted the three measures of job performance. The egocentric personality style negatively predicted contextual performance. Finally, the submitted style predicted task performance. With the exception of the risky personality style, the rest of the styles mainly consisted of Neuroticism. Implications for the research and practice of personnel selection are discussed.     

Personality and job performance: test of the mediating effects of motivation among sales representatives

Research shows consistent relations between personality and job performance. In this study the authors develop and test a model of job performance that examines the mediating effects of cognitive-motivational work orientations on the relationships between personality traits and performance in a sales job (N = 164). Covariance structural analyses revealed proximal motivational variables to be influential mechanisms through which distal personality traits affect job performance. Specifically, striving for status and accomplishment mediate the effects of Extraversion and Conscientiousness on ratings of sales performance. Although Agreeableness was related to striving for communion, neither Agreeableness nor communion striving was related to success in this sales job. The importance of the proposed motivational orientations model is discussed.     

工作情境中的人格研究：回顾与展望

人格研究对任何层次的组织行为都产生了深远的影响,大量元分析都显示了人格特质对工作动机、工作绩效、员工幸福感、压力与应对、团队效能、冲突与谈判、权利与政治、领导以及反组织行为等组织行为指标具有良好的预测力。但是人格研究在组织中的应用因为人格测验的效度和被试在测验中“作假”而饱受争议和批评。人格理论的拓展及其跨文化的适用性,人格特质的负面作用以及结合组织情境的动态研究都是今后研究值得关注和探索的方向。     

Linking Proactive Personality to Creative Performance: The Role of Job Crafting and High-Involvement Work Systems

This study proposed that job crafting serves as a mechanism reflecting how proactive personality affects creative performance, and this study explored whether these relationships are moderated by high-involvement work systems. Drawn from the conservation of resources theory to develop a cross-level moderated mediation model, a three-wave longitudinal study was conducted with 346 employees and their supervisors in 27 high technology firms in China. This study found that proactive personality was positively related to creative performance and that job crafting mediated the relationship between proactive personality and creative performance, and an indirect effect of proactive personality on creative performance through job crafting was significant when high-involvement work systems was low but not high. Thus, the research results indicate that when human resource management involves less participatory management, incentive rewards, extensive training and information sharing, proactive employees can draw from their personality to craft their job tasks, relations and cognitions, thereby improving creative performance. The theoretical and managerial implications, limitations, and future research directions are discussed.     

Born to burnout: A meta-analytic path model of personality, job burnout, and work outcomes

We quantitatively summarized the relationship between Five-Factor Model personality traits, job burnout dimensions (emotional exhaustion, depersonalization, and personal accomplishment), and absenteeism, turnover, and job performance. All five of the Five-Factor Model personality traits had multiple true score correlations of .57 with emotional exhaustion, .46 with depersonalization, and .52 with personal accomplishment. Also, all three dimensions of job burnout had multiple correlations of .23 with absenteeism, .33 with turnover, and .36 with job performance. Meta-analytic path modeling indicated that the sequential ordering of job burnout dimensions was contingent on the focal outcome, supporting three different models of the burnout process. Finally, job burnout partially mediated the relationships between Five-Factor Model personality traits and turnover and job performance while fully mediating the relationships with absenteeism.     

A large sample investigation of the presence of nonlinear personality-job performance relationships

We examine 123 data sets from validation studies of a single five-factor model-based occupational personality measure for evidence of curvilinear relationships with job performance. Research has produced discrepant findings about whether and when to expect curvilinear relationships between normal range personality measures and job performance. Previous studies have relied on small and unsystematic sampling, a variety of noncomparable performance criteria, the use of personality inventories for which construct validity evidence is not immediately available, and a focus on only one or two of the Big Five personality factors. We report minimal evidence of curvilinearity, suggesting that these effects are unlikely to undermine typical uses of personality test scores in decision making. Any expected declines in performance at high ends of the predictor range were very small on average and would be highly unlikely to produce scenarios in which those passing a realistic cut score would underperform those screened out. Indices of job complexity and the importance of the personality trait did not moderate the forms of each personality–performance relationship. The results are useful for evaluating whether curvilinearity is likely to be an issue when self-report personality assessments are used to make decisions with tangible employment consequences.     

Openness and Job Performance in U.S.-Based Japanese Manufacturing Companies

The current study examined one possible explanation for the lack of stability found to date in the relationship between Openness to Experience, a second-order Big Five personality factor, and job performance. An organizational setting and geographic locale were chosen, a priori, to reflect a condition that would increase the potential for openness to serve as an advantageous personality disposition for job performance. Consequently, we studied job performance and openness among inhabitants of the southeast employed in U.S.-based Japanese manufacturing companies. A step-wise hierarchical regression analysis revealed that openness predicted unique variance in job performance for these employees above and beyond both cognitive aptitude, and the other four personality dimensions of the Big Five. Explanations for the finding and its implications on the study of personality-job performance linkages are discussed.     

Exploring the Capacity of NEO PI‐R Facets to Predict Job Performance in Two French‐Canadian Samples

The capacity of personality facets to predict contextual performance (i.e., interpersonal facilitation and job dedication), task performance, and global performance was explored by means of two predictive validity field studies. In a preliminary way, Study 1 demonstrated that four personality facets – Self‐Consciousness, Excitement Seeking, Trust, and Competence – were related to at least one job performance dimension in a well‐structured occupation sample. Study 2 revealed that eight personality facets were linked to specific job performance dimensions in a professional occupation sample. Results indicate that a combination of facets is useful for predicting job performance.