工作场所攻击行为的研究述评

目前,工作场所攻击行为和暴力行为的发生越来越多,这种现象在职业健康领域逐渐成为一个重要的问题。论文介绍了工作场所攻击行为的概念和类型;分析了工作场所攻击行为与相关概念的界定、测量和研究方法;分析引起工作场所攻击行为的两方面原因,即情境或组织因素和个人特征方面的原因;探讨了工作场所攻击行为的预防和今后研究的方向。     

工作场所欺负的内容结构与测量

采用实证研究的方法对中国文化背景下工作场所欺负（workplace bullying）的内容结构及其测量进行了研究。通过自行研制的工作场所欺负内容问卷,对全国7个城市750名企业员工进行问卷调查,获得了436份有效问卷。探索性因素分析（N=229）表明,我国工作场所欺负内容由人身攻击、工作压制和社会排斥三个维度构成。三因素模型在验证性因素分析（N=207）中得到了较好地验证。内部一致性分析和回归分析的结果也表明,基于我国文化背景下编制的工作场所欺负问卷具有较好的信度和效度,其对员工情感承诺和离职意向等具有一定的预测作用。     

受欺负与青少年外化问题关系的“健康环境悖论”：敌意性归因的中介作用

“健康环境悖论”是指在总体受欺负水平较低的环境中, 受欺负的个体会表现出更多适应问题。本研究以来自47个班级的1764名5年级到8年级学生为被试(男生956人, 平均年龄14.46岁), 考察了班级平均受欺负水平在个体受欺负经历与外化问题间的调节作用及敌意性归因的中介作用。结果发现：(1)受欺负与外化问题的关系存在“健康环境悖论”现象, 即班级平均受欺负水平能调节个体受欺负经历与外化问题的关系, 在班级平均受欺负水平较低的班级中受欺负经历与外化问题的关联更强; (2)班级平均受欺负水平对受欺负与外化问题的调节作用通过敌意性归因的中介作用实现。本研究证实了受欺负与外化问题的健康环境悖论现象, 并首次揭示了敌意性归因的中介作用机制。     

班级环境如何影响受欺负者的适应？健康环境悖论及其发生机制

“健康环境悖论”是指在受欺负水平相对较低的环境中,受欺负个体有更多的适应问题。通过梳理相关实证研究,本文从人际与认知两大方面分析健康环境悖论的发生机制。人际机制强调健康环境会影响同伴群体对于受欺负者的态度和受欺负者的友谊,这些不良的人际关系进一步加剧受欺负者的适应困难。认知机制认为健康环境会通过向上的社会比较和消极归因方式,影响受欺负者的适应问题。最后,我们讨论了中国文化背景下“健康环境悖论”的适用性问题、未来研究的发展方向和对于干预实践的建议。     

班级环境如何影响受欺负者的适应？健康环境悖论及其发生机制

“健康环境悖论”是指在受欺负水平相对较低的环境中,受欺负个体有更多的适应问题。通过梳理相关实证研究,本文从人际与认知两大方面分析健康环境悖论的发生机制。人际机制强调健康环境会影响同伴群体对于受欺负者的态度和受欺负者的友谊,这些不良的人际关系进一步加剧受欺负者的适应困难。认知机制认为健康环境会通过向上的社会比较和消极归因方式,影响受欺负者的适应问题。最后,我们讨论了中国文化背景下“健康环境悖论”的适用性问题、未来研究的发展方向和对于干预实践的建议。     

儿童欺负问题与人格关系的研究述评

欺负是儿童尤其是中小学生中普遍存在而又相对稳定的一种现象。文章综述了近年来对于儿童欺负问题与人格关系的研究,讨论了欺负者、受欺负者及欺负/受欺负者的人格特点,并对研究的启示和意义进行了简要评价。     

儿童欺负问题与人格关系的研究述评

欺负是儿童尤其是中小学生中普遍存在而又相对稳定的一种现象。章综述了近年来对于儿童欺负问题与人格关系的研究．讨论了欺负、受欺负及欺负／受欺负的人格特点,并对研究的启示和意义进行了简要评价。     

儿童欺负/受欺负与同伴网络的关系：p*模型分析

从四所小学的10个班中挑选出高欺负-受欺负班和低欺负-受欺负班,使用p^*模型分析班内朋友关系的网络结构特点及其与欺负、受欺负的关系。结果发现：（1）低欺负-受欺负班级中的同伴关系网络倾向于形成开放性朋友关系结构,如边、2-星、3-星、4-星结构;高欺负-受欺负班级中的同伴关系网络倾向于形成闭合性朋友关系结构,如三角形、孤立者结构;（2）高、低欺负-受欺负班级中,欺负者均处于同伴关系网络的边缘化位置,且所处的关系结构位置与自身欺负水平的关联不显著;（3）受欺负者所处的关系结构位置与自身受欺负水平的关联也不显著,但是在低欺负-受欺负班中,受欺负者倾向处于同伴关系网络的边缘化位置,而高欺负-受欺负班中,部分受欺负者处于边缘化位置,部分受欺负者处于闭合性关系结构的核心位置。     

同伴拒绝与网络欺负的关系:愤怒的中介作用和感知匿名性的调节作用

网络欺负是随着互联网和移动通讯工具快速发展而产生的一种新的欺负形式。本研究旨在探讨同伴拒绝和网络欺负的关系以及愤怒在其中的中介作用和感知匿名性在其中的调节作用。以武汉市703名初中生为研究对象,采用问卷法对其同伴拒绝、网络欺负、愤怒和感知匿名性进行调查。结果表明：（1）在控制性别、年龄和每天上网时间后,同伴拒绝能够显著正向预测网络欺负;（2）愤怒在同伴拒绝和网络欺负的关系中起中介作用;（3）同伴拒绝对网络欺负的直接作用和愤怒在二者关系中的中介作用均会受到感知匿名性的调节,相对于感知匿名性水平低的个体,直接效应和中介效应在感知匿名性水平高的个体中更强。研究结果支持同伴拒绝和网络欺负的关系是一个有调节的中介模型,这对于制定青少年网络欺负的干预和预防措施具有重要意义。     

同伴拒绝与网络欺负的关系:愤怒的中介作用和感知匿名性的调节作用

网络欺负是随着互联网和移动通讯工具快速发展而产生的一种新的欺负形式。本研究旨在探讨同伴拒绝和网络欺负的关系以及愤怒在其中的中介作用和感知匿名性在其中的调节作用。以武汉市703名初中生为研究对象,采用问卷法对其同伴拒绝、网络欺负、愤怒和感知匿名性进行调查。结果表明：（1）在控制性别、年龄和每天上网时间后,同伴拒绝能够显著正向预测网络欺负;（2）愤怒在同伴拒绝和网络欺负的关系中起中介作用;（3）同伴拒绝对网络欺负的直接作用和愤怒在二者关系中的中介作用均会受到感知匿名性的调节,相对于感知匿名性水平低的个体,直接效应和中介效应在感知匿名性水平高的个体中更强。研究结果支持同伴拒绝和网络欺负的关系是一个有调节的中介模型,这对于制定青少年网络欺负的干预和预防措施具有重要意义。     

Accounts of workplace bullying: The role of the organization

In over a decade of research into bullying at work, the focus has been on defining, measuring, and explaining the essential nature of the bullying phenomenon. This focus has positioned the individual as the main unit of analysis, with the organization acting as a facilitating backdrop. By assuming a critical research position as opposed to the dominant positivist tradition from which most of the bullying research emanates, attention can be drawn to additional and marginalized accounts. Our research does not offer a definition of bullying—rather, we examine the implications of the different ways in which the term bullying is used. This paper uses data from a case study in a large telecommunications company's call centres. We demonstrate that while employees use the pathologized individual and the facilitating environment to account for bullying, in addition they use the notion of the pathologized organization. This additional narrative brings issues of power and politics in organizations to the fore. Taking a critical management approach, we focus on employee accounts of the oppressive impact of power structures. We argue that marginalizing certain accounts functions to maintain the organizational power balance. By using the term bullying to describe their work experience, employees in this study sought to employ an emotive and highly charged term to highlight their discontent at increasingly difficult work situations.     

A Summary Review of Literature Relating to Workplace Bullying

This paper is intended to provide literature signposts for the new researcher into adult bullying. A concise, but not exhaustive, overview of literature relating to workplace bullying is undertaken. It draws on the base provided by work into school bullying and progresses to the arena of adult bullying. In both fields Scandinavian countries have contributed a significant proportion of the research. Research reported in the English language into adult bullying at work is rather limited, but will have emphasis in this paper. Broadly there are two direct approaches; that of investigating the incidence of bullying, and also that of attempting to understand the bullying process. Both approaches are sometimes integrated within a study. There is a wide range of work that can be related to bullying at work, and some of these areas are highlighted. © 1997 John Wiley & Sons, Ltd.     

Combined effects of workplace bullying and perceived organizational support on employee behaviors: does resource availability help?

Background and Objective: This research examines the detrimental effects of workplace bullying as a social stressor on employees’ job performance, organizational retaliatory behaviors, and organizational citizenship behaviors and how the availability of support can reduce the negative impact of bullying. Using social exchange theory and the conservation of resources theory as theoretical frameworks, we propose that workplace bullying drains personal resources, leading to reduced job performance, low citizenship behaviors, and increased organizational retaliatory behaviors. We also propose that perceived organizational support acts as moderator, such that it reduces the detrimental effects of bullying on employee behaviors.

Research Design and Methods: We tested our hypotheses in two field studies (N?=?478 and N?=?395) conducted in Pakistan.

Results: The results of both studies supported the assertion that workplace bullying exacerbates employees’ job performance, reduces organizational citizenship behaviors and intensifies organizational retaliatory behaviors. The idea that perceived organizational support would moderate the bullying-work behavior relationships found mixed support. While perceptions of organizational support reinforced the bullying-job performance and bullying-retaliatory behaviors relationships, it did not moderate the bullying-citizenship behaviors relationship in the suggested direction.

Conclusion: The findings show that workplace bullying leads to more organizational citizenship behaviors when employee’s perceptions of organizational support is high.     

Individual‐ and group‐level effects of social identification on workplace bullying

A study of 494 employees nested in workgroups from 19 different organizations revealed group identification to be an important factor influencing work-related bullying at both the individual and the group level. Results show that the more employees identified with their group, the less likely they were victims of bullying, which is in line with previous social identity-based analyses of work stress. More importantly, the higher the average level of group identification in the organization, the lower the odds of being a victim versus not being a victim. The latter effect constituted a genuine context effect. These findings redress a neglect of the social bases of workplace bullying and suggest that bullying needs to be understood within a broader perspective of workgroup identities.     

Like Father,like Child: Early Life Family Adversity and Children’s Bullying Behaviors in Elementary School

Family adversity has been associated with children’s bullying behaviors. The evidence is, however, dominated by mothers’ perceptions of the family environment and a focus on mothers’ behaviors. This prospective population-based study examined whether children’s bullying behaviors were associated with mother- and father-reported family adversity, assessed before and after child birth. Peer-nominations were used to assess bullying behaviors of 1298 children in elementary school (mean age 7.5 years). The following paternal risk factors were prospectively associated with children’s bullying behaviors: (1) father-reported prenatal family distress, (2) fathers’ hostility at preschool age, and (3) fathers’ harsh disciplinary practices at preschool age, but effect sizes were relatively small. The effect of maternal risk factors was less consistent, only mother-reported family distress in childhood was associated with children’s bullying behaviors. The associations were independent of background family risk factors (i.e., life stress, contextual factors, and other background factors such as parental education and risk taking record) and early childhood externalizing problems. Moreover, our results indicated that father-reported family adversity predicted children’s bullying behaviors over and above the background family risk factors, early childhood externalizing problems and mother-reported family adversity. We also demonstrated that the association of fathers’ prenatal hostility and family distress with subsequent bullying behavior of their child at school was partly mediated by fathers’ harsh disciplinary practices at preschool age. Our findings highlight the importance of fathers’ behaviors in the development of children’s bullying behaviors.     

Testing the Work Environment Hypothesis of Bullying on a Group Level of Analysis: Psychosocial Factors as Precursors of Observed Workplace Bullying

The present paper scrutinises the work environment hypothesis of bullying by examining relationships between psychosocial factors at work and bullying within departments on a group level of analysis, as compared to the many studies executed on an individual level of analysis. Relationships between quantitative demands, job control, role demands, leadership behaviour and social climate, and observed bullying were studied in a convenience sample consisting of 276 departments with a total of 4,064 respondents. Between‐group bivariate correlations showed relatively strong relationships (r > .52) between the predictors social climate, leadership behaviour, and role demands, respectively, and observed bullying in the department. A two‐factor higher‐level model was formulated for the independent variables yielding two latent factors reflecting an interpersonal domain and a task‐oriented domain, where the former was strongly associated with observed bullying at a group level of analysis (Beta =?.73), while the last factor yielded an insignificant contribution. The results confirm that a poor social work environment exists within departments in which bullying takes place, hence, yielding further support to the work environment hypothesis. In line with the present results, future studies on workplace bullying should include a group level of analysis.     

Family Involvement in a Whole-School Bullying Intervention: Mothers’ and Fathers’ Communication and Influence with Children

Research indicates that involving families in school efforts to prevent and manage bullying behaviour is essential to success. Parents can influence their children's involvement in bullying situations by modelling positive social behaviour, offering advice about appropriate responses to bullying, and encouraging help-seeking. This paper reports family-related findings from the three-year group randomized control trial of the Friendly Schools Friendly Families (FSFF) intervention, which provided training and whole-school, classroom and family resources to build the capacity of schools to prevent bullying victimization and perpetration. Over 1400 parents and carers of Grades 2, 4 and 6 school students completed a survey at baseline and two post-tests. Parents exposed to the FSFF parent component received resources about ways to reduce bullying, build parenting skills and enhance parent–child communication; they also completed home activities with their children; and were encouraged to engage with their children’s school to reduce bullying. Mothers and fathers reported significant increases in the frequency of discussions with their child about bullying. Mothers were more likely than fathers to give pro-social, passive and help-seeking advice compared to fathers, who were more likely to encourage their child to ‘fight back’. The intervention improved fathers’ perceptions of their influence on children’s responses to being bullied. These results highlight the importance of working with both male and female caregivers when addressing children’s bullying behaviour. The findings also demonstrate that a parent intervention can have a positive impact on parent–child communication about bullying when it is an integral part of a whole-school approach.     

The prevalence,risk factors and outcomes of workplace bullying among junior doctors: a systematic review

ABSTRACT

Junior doctors’ exposure to bullying may impact their training and compromise quality healthcare, yet little is known in relation to its predictors and effects. The aim of this paper is to assess the prevalence, factors and outcomes of workplace bullying among junior doctors. Literature search was performed to identify all primary studies examining workplace bullying among junior doctors using the following electronic databases: Medline, Scopus, Web of Science, PsycINFO and Cochrane Library. A total of 18 articles were included, reporting on a total of 9,597 junior doctors. The quality of evidence can be rated as moderate according to the Newcastle Ottawa Scale. From the review, a wide range (30–95%) of bullying prevalence, significant differences in bullying rates according to gender, age, height, ethnicity and subspecialty, and significant associations between bullying and mental strain, job dissatisfaction, burnout, and increased accidents at work were observed. Concurrently, heterogeneity in the terms and methodologies used to examine workplace bullying as well as definitional issues in relation to the persistency of negative interactions were noted. Evidence suggests that workplace bullying is a serious occupational hazard for junior doctors, and more research is warranted to better understand this phenomenon and address its definitional and methodological issues.     

The significance of organizational factors for the incidence of bullying

It is frequently assumed that a poor psychosocial working environment will create conditions that encourage bullying. However, few studies have examined this assumption while comparing work environment ratings of bullied and non-bullied employees who work in the same organization and/or department. The objective of this study was to examine the relationship between organizational factors and the incidence of acts of bullying based on two different approaches: the first by comparing bullied with no-bullied, the second by comparing departments with widespread bulling with departments with little bulling. The study was a part of a general survey study of the work environment and employee well-being in 12 different local social security offices. A total of 898 persons participated in the study (a response rate of 88%).
First, the results showed a clear relationship between bullying and fear of organizational change; secondly, weak, but significant, correlations between bullying and other organizational factors; thirdly, the subsequent analyses compared departments in which bullying were most widespread with the rest of the departments. The results supported the hypothesis that departments that suffer from much bullying also have a poorer psychosocial work environment, results that support the assumption that organizational factors such as changes in one's position, pressure of work, performance demands, autocratic management and role conflict and lack of role clarity, as well as a poor social climate can contribute to the emergence of higher incidences of bullying.     

Effect of Perceived Politics and Perceived Support on Bullying and Emotional Exhaustion: The Moderating Role of Type A Personality

Recognizing that bullying can occur in varying degrees of severity, the current study suggest the importance of individual traits in individual perceptions of being targets of bullying and ensuing emotional exhaustion. The present study extends the work environment hypothesis and trait activation theory by a joint investigation of the mediating role of (a) workplace bullying in linking perceived organization politics and perceived organization support with emotional exhaustion and (b) the moderating role of Type A behavioral pattern in influencing the mediation. Using a field sample of 262 employees working in different organizations of Pakistan, this study tested a moderated mediation model. Results were consistent with the hypothesized model, in that workplace bullying mediated the relationship of perceived organization politics and perceived organization support with emotional exhaustion. Type A behavior moderated the perceived politics—bullying, perceived support–bullying, and bullying—emotional exhaustion relationships. The mediation of bullying varied with levels of Type A behavior in these relationships.