Computer‐mediated communication: synchronicity and compensatory effort

Groups might perform compensatory communicative actions if media characteristics impede a particular communication process. The present study examined this hypothesis for the process of information integration, which is a sub‐task in collaborative problem‐solving. Synchronous media characteristics support the information integration process, while asynchronous media characteristics impede it. The synchronicity of the medium was varied by manipulating parallelism and the immediacy of feedback within real‐time, text‐based computer‐mediated communication. A Conversational Games Analysis (CGA) was performed in order to investigate the functional purposes of the task‐oriented contributions. All groups successfully solved the problem. However, groups interacting in the asynchronous communication mode produced significantly more functional contributions for the purpose of mutual task‐oriented understanding and clarification, compared to the synchronous groups. Moreover, members of asynchronous groups repeated unshared pieces of information more often. These differences are interpreted as communicative efforts that balance the hindering influence of asynchronous media characteristics on the process of information integration. Copyright © 2007 John Wiley & Sons, Ltd.     

Rater Correction Processes in Applicant Selection Using Videoconference Technology: The Role of Attributions1

Increasing global competition for the best employees has resulted in a significant increase in the recruiting and selection of geographically dispersed applicants. Innovative telecommunication technologies (e.g., videoconferencing) have provided a means to interview distant applicants at relatively low cost, compared to face‐to‐face interviews. However, some have suggested that interviewer ratings could be affected by the use of communication media to conduct the interview. In the present laboratory study, we tested a model of rater decision processes to help explain a mechanism for inflated ratings of videoconference‐based applicants. Participants who believed that they were making judgments for a real selection process rated simulated videoconference or face‐to‐face interviews. Raters who perceived interview media to be lower in richness were more likely to make external attributions for the applicant's performance, and consequently rated him more favorably.     

Attitude change in face‐to‐face and computer‐mediated communication: private self‐awareness as mediator and moderator

Two types of social influence can be distinguished: norm‐based influence occurs when social identity is salient and interpersonal influence occurs when personal identity is salient. In two experiments the impact of trait and state private self‐awareness on interpersonal influence during face‐to‐face and computer‐mediated communication (CMC) was investigated. It is argued that interpersonal influence resulting from face‐to‐face communication is stronger than interpersonal influence resulting from CMC because CMC heightens state private self‐awareness. As a result, it leads to a focus on personal perceptions and thoughts which in turn reduces attitude change. Experiment 1 suggests that communication media may influence attitude change via private self‐awareness. Experiment 2 showed that trait private self‐awareness moderates the effect of communication media on interpersonal influence. Interpersonal influence was stronger in face‐to‐face communication than in CMC only for individuals higher in private self‐awareness. This finding indicates that the impact of situational variations of a concept can be limited to individuals who have a more elevated sense of private self‐awareness. Copyright © 2005 John Wiley & Sons, Ltd.     

Embracing the Challenges and Opportunities of Mixed‐Media Relationships

Social relationships unfold face‐to‐face and across an increasingly diverse set of mobile, Internet‐based media. Research on these mixed‐media relationships (MMRs) offers a unifying focus for understanding of how media use reflects and drives social relationships. Impediments to research on mixed‐media interaction include an over‐reliance on research focused on a single medium, incomplete and conceptually problematic classifications of media, and limited theoretic approaches. An alternative approach to understand MMRs, grounded in the challenges of managing complex, recurring interpersonal demands, is proposed. These demands include social coordination, impression management, regulating closeness and distance, and managing arousal and anxiety. Implications of MMRs for mediatization and mass communication are briefly examined.     

The Medium Shapes the Message: McLuhan and Grice Revisited in Race Talk Online

Compared with the wealth of research accumulated on face‐to‐face social interactions, relatively little research has examined race talk within anonymous Web 2.0 mediums. We investigated online threaded comments on YouTube video clips of two race‐related incidents involving New Zealand television presenter Paul Henry. Through thematic content analysis, thematic analysis, and discourse analysis, it was found that characteristics unique to Web 2.0 were associated with the appearance of old‐fashioned racism and high‐levels of obscenity (together with modern racism/symbolic racism). The hyper‐low context of communication led to interpretive ambiguity; conversation sequences failed to follow Gricean maxims for cooperative communication, with most comments attracting no replies and the modal sequence being two turns. There was almost never resolution to a disagreement online: rather there was points‐scoring against opposing opinions and a tangential style of dialogue influenced by the asynchronous and anonymous nature of communication. The YouTube medium shaped but did not determine the message, as obscenity and racist content in the target video from the eliciting public figure influenced the subsequent degree of obscenity and hostility in the responses. A third corpus that examined responses to our own research on race talk presented on a news website (stuff.co.nz) underlined this point by engendering a dramatically different response to the same subject, retaining the tangential style of communication, but with little to no obscenity. A framework to understand race talk as a function of both medium and context effects is proposed. Copyright © 2014 John Wiley & Sons, Ltd.     

Computer-mediated communication: task performance and satisfaction

The author assessed satisfaction and performance on 3 tasks (idea generation, intellective, judgment) among 75 dyads (N = 150) working through 1 of 3 modes of communication (instant messaging, videoconferencing, face to face). The author based predictions on the Media Naturalness Theory (N. Kock, 2001, 2002) and on findings from past researchers (e.g., D. M. DeRosa, C. Smith, & D. A. Hantula, in press) of the interaction between tasks and media. The present author did not identify task performance differences, although satisfaction with the medium was lower among those dyads communicating through an instant-messaging system than among those interacting face to face or through videoconferencing. The findings support the Media Naturalness Theory. The author discussed them in relation to the participants' frequent use of instant messaging and their familiarity with new communication media.     

Effects of Goal Choice,Strategy Choice,and Feedback Source on Goal Acceptance,Performance and Subsequent Goals1

This study examined the effects of goal choice, strategy choice, and feedback source on goal acceptance, performance, and future self-set goals. The results were partially consistent with earlier work by Earley and Kanfer (1985) in that goal and strategy choice interacted to affect initial performance and goal acceptance. However, the nature of the performance interaction was not as expected. Results pertaining to future goals and subsequent performance suggested that goal choice was an important determinant of future goals and that feedback, goal choice, and strategy choice interacted to influence subsequent performance. Contrary to expectations, feedback source did not exert a main effect on subsequent performance, goal setting, or perceptions of feedback acceptance and usefulness. Discussion centered on the differential impact of choice on perceptual and behavioral variables and the failure of self-feedback to significantly affect subsequent goals and performance.     

Cybervision: Virtual peer group counselling supervision — Hindrance or help?

This study explored the use of text‐based computer‐mediated communication in counsellor supervision. ‘Cybervision’ is an innovative collaboration between counsellors and computer technology. The study reports on the use of clinical case presentation by e‐mail and the discussion of cases in text‐based chat rooms. The inquiry, conducted from a qualitative research perspective, seeks to explore the potential effectiveness of Cybervision along with its advantages and disadvantages. Prior to each supervision session, the supervisee presented case concerns by e‐mail and later received 60 minutes supervision from the remaining three group members adopting the role of supervisor. As a form of co‐operative inquiry, the personal experience of research participants was investigated and reported, highlighting key themes and issues relating to the absence of face‐to‐face contact. In all cases, participants reported that Cybervision effectively influenced and informed the clinical practice of the counsellor. Participants quickly and successfully formed a meaningful group where support, challenge and feedback were expressed and valued. The ‘disinhibition’ effect of on‐line contact was found to support open and honest communication. Feelings were communicated in this environment with surprising ease. The consistent emergence of useful parallel processes was another significant finding.     

Revising the Communication Mediation Model for a New Political Communication Ecology

A long tradition of research focuses on conversation as a key catalyst for community integration and a focal mediator of media influence on participation. Changes in media systems, political environments, and electoral campaigning demand that these influences, and the communication mediation model, be revised to account for the growing convergence of media and conversation, heightened partisan polarization, and deepening social contentiousness in media politics. We propose a revised communication mediation model that continues to emphasize the centrality of face‐to‐face and online talk in democratic life, while considering how mediational and self‐reflective processes that encourage civic engagement and campaign participation might also erode institutional legitimacy, foster distrust and partisan divergence, disrupting democratic functioning as a consequence of a new communication ecology.     

Choice of task and goal under conditions of general and specific affective inducement

In this study we examine the role of general and task-specific affect on task and goal choice in a performance setting. We use video stimuli to induce a general positive or general negative affective state, and use rate-of-progress and absolute discrepancy feedback to manipulate task-specific affect. Analyses indicate that general affective states influenced task and goal choices, self-efficacy expectations, and performance. Rate-of-progress feedback influenced affective state, task choice, and self-efficacy expectations. Absolute discrepancy feedback influenced task choice modestly and self-efficacy significantly. Generally, positive affect promoted mood maintenance while negative affect promoted mood repair, and general and task-specific affect exerted similar effects. Results are discussed in terms of the motivational consequences of affective states (either general or task-specific) for task and goal choices.     

Effects of High School Course‐Taking and Other Variables on Choice of Science and Mathematics College Majors

Using a nationally representative sample, the effects of high school course‐taking on subsequent choice of science and math majors in college were examined in the context of background variables, early academic performance, and educational attitudes and behavior in high school. Effects of course‐taking on choice of science and math majors were stronger for women than for men. For women, 8th‐grade math test scores positively influenced math course‐taking in high school, which in turn positively influenced later choice of science and math majors. For men, completing high school physics had a significant positive effect on choice of science and math majors. These and other findings are discussed in terms of career theory and counseling and education practice.     

Rater Personality,Rating Format,and Social Context: Implications for Performance Appraisal Ratings

This study investigates the effects of rater personality (Conscientiousness and Agreeableness), rating format (graphic rating scale vs. behavioral checklist), and the rating social context (face‐to‐face feedback vs. no face‐to‐face feedback) on rating elevation of performance ratings. As predicted, raters high on Agreeableness showed more elevated ratings than those low on Agreeableness when they expected to have the face‐to‐face feedback meeting. Furthermore, rating format moderated the relationship between Agreeableness and rating elevation, such that raters high on Agreeableness provided less elevated ratings when using the behavioral checklist than the graphic rating scale, whereas raters low on Agreeableness showed little difference in elevation across different rating formats. Results also suggest that the interactive effects of rater personality, rating format, and social context may depend on the performance level of the ratee. The implications of these findings will be discussed.     

Role of face‐to‐face and computer‐mediated communication time in the cohesion and performance of mixed‐mode groups

Although the rapid development of information technology has led to the increasing use of computer‐mediated communication (CMC), few studies have examined the relational aspect of mixed‐mode groups that use both face‐to‐face (FTF) communication and CMC. A field study comprising 42 student groups was conducted to assess the relationships among communication time, cohesion, and performance in mixed‐mode groups. The findings suggest that time spent in FTF communication significantly predicted group social cohesion, but time spent in CMC did not. In contrast, group task cohesion was predicted by time spent in CMC but not by time spent in FTF communication. Time spent in CMC was also a strong predictor of group task performance. These results suggest that FTF communication contributes to the social aspect of mixed‐mode groups and that CMC is beneficial to their task‐related aspect. The findings of mediation analyses showed a significant indirect effect among time spent in FTF communication, group social cohesion, and group contextual performance. In other words, time spent in FTF communication had a positive effect on group social cohesion, which in turn positively affected group contextual performance. However, no mediating effect was found among time spent in CMC, group task cohesion, and group task performance. Theoretical and practical implications of these findings are discussed.     

Social Indispensability or Social Comparison: The Why and When of Motivation Gains of Inferior Group Members1

In 2 experimental studies, social indispensability and upward social comparison were contrasted as potential triggers of motivation gains of inferior group members. Using a cognitive task in a computer‐supported environment, individual work was compared with conditions that enabled upward comparison only (coaction), or both upward comparison and social indispensability (conjunctive task). Moreover, working conditions (face‐to‐face vs. anonymous) and partner‐related performance feedback (contemporaneously vs. post‐task) were manipulated as potential moderators. Results revealed motivation gains only when partner feedback was contemporaneously available. In this case, upward‐comparison effects could be demonstrated during coaction. However, when participants' contribution determined a group outcome, their motivation was additionally increased, demonstrating social indispensability effects. Finally, motivation gains were generally higher during face‐to‐face compared to anonymous work.     

The Effect of Feedback on Face‐Matching Accuracy

In face matching, observers have to decide if two photographs depict the same person or different people. This is a remarkably difficult task, so the current study investigated whether it can be improved when observers receive feedback for their performance. In five experiments, observers' initial matching performance was recorded before feedback for their accuracy was administered across three blocks. Improvements were then assessed with faces that had been seen previously with or without feedback and with completely new, previously unseen faces. In all experiments, feedback failed to improve face‐matching accuracy. However, trial‐by‐trial feedback helped to maintain accuracy at baseline level after feedback was withdrawn again, even with new faces (Experiments 1–3). By contrast, when no feedback was given throughout the experiment (Experiments 1–3) or when outcome feedback was administered at the end of blocks (Experiments 4 and 5), a continuous decline in matching accuracy was found, whereby observers found it increasingly difficult to tell different facial identities apart. A sixth experiment showed that this decline in accuracy continues throughout when the matching task is prolonged substantially. Together, these findings indicate that observers find it increasingly difficult to differentiate faces in matching tasks over time, but trial‐by‐trial feedback can help to maintain accuracy. The theoretical and practical implications of these findings are discussed. Copyright © 2013 John Wiley & Sons, Ltd.     

Workplace Friendship in the Electronically Connected Organization

This study examined information communication technologies and workplace friendship dynamics. Employees reported factors that influenced their initiation of friendship with a coworker and reported patterns and perceptions of communication with their workplace friend via different communication methods. Results indicated that personality, shared tasks, and perceived similarity are the most important factors to coworker friendship initiation, and the importance of physical proximity to workplace friendship is diminishing in the electronically connected workplace. Results confirm the primacy of face‐to‐face interaction for workplace friendship initiation and maintenance. E‐mail, phone, and texting were also central to communication among workplace friends. The amount of time spent telecommuting affected workplace friendship initiation and communication. Finally, generational differences were identified with respect to Internet‐based communication methods.     

Understanding the online therapeutic alliance through the eyes of adolescent service users

Aims: The therapeutic alliance is a concept that has received a great deal of attention within face‐to‐face counselling. Furthermore, links have been made between the creation of strong alliances and successful therapeutic outcomes. This study examines the therapeutic alliance when counselling services are offered online to young people. Method: Fifteen young people took part in online interviews (utilising synchronous and asynchronous methods), and Grounded Theory techniques were utilised to analyse the data. Findings: A core category of ‘Client‐Service Match’ and three subcategories pertinent to the individuals’ experiences of creating good quality relationships with the counsellors were identified: (1) initial engagement, (2) developing rapport, and (3) establishing control. Discussion: The themes elicited are all relevant to the matching process and viewed as a chronological process similar to face‐to‐face counselling. However, unlike face‐to‐face work, specific nuances related to the online work arise that counsellors should be mindful of, including the rationale behind each individual's choice to approach services online, their own computer‐mediated communication skills, technical hurdles, and the perceived ‘power’ of the counsellor.     

The influence of success and failure experiences on agency

Agency is—besides communion—a basic dimension of traits. It can be specifically linked to behavioral outcomes, to status, mastery, self‐esteem and to success. The present paper analyzes the situational malleability of agency. Two studies tested whether an individual's agency (but not communion) is situationally influenced by the experience of success versus failure at a task, as well as whether this effect is the same for men and women. Supporting our hypotheses, the induction of success versus failure experiences led to changes in agency that were independent of actual performance, independent of type of task (memorizing vs. face recognition), independent of induction methodology (easy vs. difficult task vs. manipulated performance feedback), and independent of self‐esteem, initial level of agency and of the participants' gender. Communion was not influenced by this kind of experience. Implications for both the basic dimension of agency and for theories on gender and gender stereotypes are discussed. Copyright © 2007 John Wiley & Sons, Ltd.     

Effects of listener feedback on the messages of kindergarten children in a referential communication task

A referential communication paradigm was employed with kindergarten children to determine the effects of systematically varied feedback following inadequate message production. Feedback conditions included three levels of verbal specificity presented either alone or in combination with visual feedback. Results indicated that kindergarten children formulated more adequate referential messages when provided with either highly specific verbal feedback or a chance to view the listener's incorrect choice of referent. The differential effectiveness of various types of feedback was discussed in terms of the role of comparison activities in the referential communication process, and implications for the communicative competency of kindergarten children were considered.     

The Role of Psychological Distance in the Formation of Fairness Judgments

The present study examined how communication format, specifically computer‐mediated communication vs. face‐to‐face communication, affected distributive and procedural fairness judgments. Specifically, it was expected that procedural information would have a stronger influence on fairness judgments in face‐to‐face communication than in computer‐mediated communication. This hypothesis was not, however, supported by a significant Mode of Communication × Procedure interaction. We also hypothesized that face‐to‐face communication, compared with computer‐mediated communication, would increase the impact of the distributive information on fairness judgments. As predicted, this hypothesis was supported by a significant Mode of Communication × Outcome interaction. The processes potentially mediating these differences, including psychological distance and evaluation apprehension, are discussed.