Managing the aftermath: Scapegoating as crisis communication strategy

Should firms struggling with a brand crisis use scapegoating, the assignment of blame to another entity? Across three studies, we offer evidence of the value of scapegoating. We show that when firms use scapegoating, they reduce consumers' attributions of a firm's crisis responsibility, controllability, and stability. Compared to other strategies, including no response, denial, apology, and justification, scapegoating is most effective at reducing these attributions. However, attributions of crisis controllability seem more influential in reducing a firm's crisis responsibility. Scapegoating also increases consumers' word‐of‐mouth (WOM) intentions more than the no response strategy, but not more than denial, apology, and justification. The effect of scapegoating, however, depends on the scapegoat type. Whereas using an underdog scapegoat such as a regular company employee or a small partner firm can backfire and result in negative WOM intentions, the use of topdog scapegoats seems to have more positive effects. When firms use topdog scapegoats, such as the top management of a large firm, negative WOM intentions likely decrease. This type of effect seems to occur due to a reduction in the firm's crisis responsibility that scapegoating engenders.     

Scapegoating: Dynamics and Interventions in Group Counseling

Scapegoating in group counseling may be understood from the perspective of 3 levels of group functioning: intrapsychic, interpersonal, and the group as an entity. Intense scapegoating interactions tend to trigger defense mechanisms among group members. The article reviews a progressive 3‐stage conceptualization of group development that contributes to a more complete understanding of the means to initiate therapeutic change of the phenomenon. Various interventions outlined in the article can assist the group counselor in effectively responding to scapegoating in group counseling.     

Educating Citizens for Humanism: Nussbaum and the Education Crisis

“What (Whose) purpose does your knowledge serve?” In her book, Not for Profit: Why Democracy Needs the Humanities, Martha Nussbaum states the difference between a democratic education for citizenship and an education for profit, and draws attention to the current education crisis caused by an overvaluation of the latter over the former. An education for democratic citizenship aims to develop three key abilities: critical thinking, the capacity to understand and to transcend parochial attachments, and empathy. An education for profit, however, requires the training of specific skills in order to produce the economic growth of a certain group, company or country. While the first, in accordance to a Socratic education, focuses on the foundation of perennial structures of thought related to human dignity, the latter, following the sophistic model, simplifies these structures according to economic priorities. In this paper, I critically explore Nussbaum’s manifesto by reformulating two key arguments to show that: (1) education must always aim at creating knowledge, and (2) education must always be focused on the development of humanism as the greater goal, regardless of the emphasis on arts and humanities or on exact science.     

Giordano Bruno and the Historical Task of Higher Education

The mission and goal of the Giordano Bruno GlobalShift University is to provide education to young people that is affordable and meaningful and enables young people to be self-reliant and responsible members of society. To develop new thinking and a new consciousness is the challenge awaiting the young generation. Meeting it calls for questioning established values and dogmas, much as Giordano Bruno did in regard to the Aristotelian view of the cosmos embraced at the time by the Catholic Church. Bruno's “heresy” laid the foundations for the modern scientific worldview, and it continues to inspire the view that will rise above it. It inspires the Giordano Bruno GlobalShift University to question the dominant materialist and reductionist paradigm in science and society, offering in its place a holistic, dynamic, and evolutionary view, and foundation for a more peaceful, equitable, and sustainable world.     

Higher Education in Light of the Cross

What is the summum bonum of a university education? The much lauded “liberal” approach of Aristotle, Newman, and Roche proposes that education is for contemplating the truth—an intrinsic, joyous end in itself. This approach offers the benefits of pursuing truth, virtues, and intellectual habits, but it also carries with it the temptations of idealatry and homo incurvatus in se. Christian universities can reform this approach to education, though, with Luther's theology of the cross, reorienting it through the crucified Christ toward the highest ends of life revealed in God's word: faith in God and love for the neighbor.     

Education for Critical Community and the Pedagogy of Asylum: Two Responses to the Crisis Of University Education

Studies in Philosophy and Education - The current heated debate on the deteriorating status of the university raises a range of pertinent questions, including: What role can the humanities play in...     

The Question of Higher Education for the Blind

Building on the theory of reasoned action (I. Ajzen & M. Fishbein, 1973, 1980; M. Fishbein & I. Ajzen, 1975) and expectancy theory, the authors examined the mediating role of alcohol expectancies in adolescent drinking behaviors by testing whether alcohol expectancy outcomes and valuations (the extent to which these outcomes are perceived as good or bad) mediate the association between peer influences and lifetime alcohol use. Early adolescents (N = 904) from 2 public middle schools in western Michigan completed a battery of questionnaires. Overall, results showed that alcohol expectancies and valuations partially mediated the relations between peer influences (peer use and peer approval) and lifetime alcohol use. The findings suggest that associating with peers who are perceived as using alcohol and approving of drinking may influence adolescents’ alcohol expectancies. The authors briefly discuss future research directions and implications for prevention.     

Revealing the Hidden Curriculum in Higher Education

The so-called ‘hidden curriculum’ (HC) is often presented as a counterproductive element in education, and many scholars argue that it should be eliminated, by being made explicit, in education in general and specifically in higher education (HE). The problem of the HC has not been solved by the transition from a teacher-centered education to a student-centered educational model that takes the student’s experience as the starting point of learning. In this article we turn to several philosophers of education (Dewey, Kohlberg, Whitehead, Peters and Knowles) to propose that HC can be made explicit in HE when the teacher recognizes and lives his/her teaching as a personal issue, not merely a technical one; and that the students’ experience of the learning process is not merely individual but emerges through their interpersonal relationship with the teacher. We suggest ways in which this interpersonal relationship can be strengthened despite current challenges in HE.     

当下高等医学人文教育的困境与出路

医学人文教育是医学教育不可或缺的重要组成部分,医学科学精神与医学人文精神的融合是医学学科发展的目标和方向.当下医学人文教育的困境在于:医学人文教育与政治教育混谈,人文教育目标不明;医学人文教学与社会现实脱节,人文教学效果不佳.破解医学人文教育的困境,必须从顶层设计,跳出医学人文教育看教育,实施医学人文教育发展战略,实现医学教育的全面、协调、可持续发展.     

Crisis of the Educated Subject: Insight from Kristeva for American Education

The contemporary crisis in AmericanEducation that has resulted in Bush sponsoredfederal legislation for accountability andstandardized testing is the setting for anessay introducing the work of Frenchphilosopher, Julia Kristeva. The comparison isbetween an ``educated subject'' that might wellcome to be constituted in schooling at presentand a ``subject-in-process.'' In a strikinglydifferent vision of human potential, the latterindividual, with open-ended, non-perfectdevelopment, entails the possibility ofpersonal, societal and educational change.Kristeva's theory, based greatly in areinterpretation of Freud, and incorporatingthe semiotic, abjection and love, and revolt iscentral.     

Guidance and Counselling in Further and Higher Education

The publication in 1973 of Student Counselling in Practice signalled a new phase in the development of both careers and counselling services in the tertiary sector. The emergence of the professional careers adviser in higher education is described alongside the key role of the Association of Graduate Careers Advisory Services. The gradual professionalisation of student counselling is shown to have taken a different form, as a result of the policies of the Association for Student Counselling with its insistence on role definition and the accreditation of practitioners. Developments in further education are briefly reviewed, and a final section considers the present situation and possible future trends.     

Personal Encounter in Higher Education

The undergraduate course in the psychology of personal and social development at the University of California at Davis recently underwent some methodological changes. The changes were the addition of weekly encounter groups to traditional lecture during the fall and winter quarter and the substitution of the encounter groups for lectures during the spring quarter. Students found that the addition of the encounter groups to the lecture increased their involvement in the course and made it a much more meaningful and relevant experience when compared with other college courses already taken. Students in the class where the encounter groups took the place of the lecture not only found their experience more meaningful and relevant when compared with the traditional lecture class but also scored as well as the lecture class on an identical final exam.     

探究高等教育护理专业关怀教育路径

关怀教育与护理教育的结合已成为培养护理学生关怀意识和能力的一种趋势.运用诺丁斯关怀教育理论和护理关怀教育特点,构建以培养学生关怀能力为目标,设置显性和隐性关怀课程为教育内容,使用满足学生关怀个性、关怀体验、与教师关怀关系的需要的关怀教育方法,建立自我评价、欣赏评价、他人评价的关怀教育体系.     

Family Therapy Education and Higher Education Administration Policy: Facing New Challenges

Marriage and Family Therapy (MFT) education programs are not immune to the financial pressures associated with providing quality educational programs. In this article, the author discusses the current higher education economic environment, explores contemporary trends in higher education management, and considers their effect on MFT educational programs, an area that is virtually unaddressed in the literature. Finally, the author describes how one MFT training program is responding to the challenges brought forth by the fiscal complexities embedded in the contemporary higher education economic environment. The discussion offers useful and practical administrative policy information to MFT educational programs and their leaders.