User acceptance of automated public transport: Valence of an autonomous minibus experience

Autonomous driving is receiving increasing attention in the automotive industry as well as in public transport. However, it is still unclear whether users are willing to use automated public transportation at all. In order to answer this and other questions, the transport company of the city of Mainz, Germany, tested the autonomous minibus EMMA (Elektro-Mobilität Mainz Autonom) on a 600-meter-long test track in public space. The study presented here was conducted with the aim of exploring crucial determinants for the use of an autonomous minibus. On the basis of established acceptance models, a questionnaire was developed, which was completed in a field survey by a total of 942 participants before or after their journey with the minibus. Autonomous vehicles in public transport in general and the minibus in particular were evaluated positively by the majority of respondents. Above all, participants judged safety and environmental friendliness of the minibus as important. Participants who completed the questionnaire after their first trip with EMMA provided higher ratings of acceptance than those who had not travelled on the bus. Performance expectancy was the most important predictor for both acceptance of automated public transport in general and acceptance of the minibus EMMA. However, the experienced valence of the ride, in terms of how pleasant or unpleasant passengers experienced the first trip with the minibus, also affected acceptance of the minibus. This suggests a role of valence on intention-to-use, which has hardly been considered in previous theories and studies.     

Factors of acceptability,acceptance and usage for non-rail autonomous public transport vehicles: A systematic literature review

Non-rail autonomous public transport vehicles have emerged over the last few years. Technical progress in automation has resulted in a growing number of autonomous shuttle pilot experiments. Although these systems are technologically feasible, determining the extent to which they correspond to users’ needs and expectations remains a major issue. In order to answer that question, we conducted a systematic review which synthesizes the literature regarding the acceptability and willingness to use this type of autonomous public transport. This literature review allowed us to identify 39 documents addressing 70 factors of acceptability, acceptance and usage of non-rail autonomous public transport vehicles. The most cited factors in the literature concern service characteristics (times, schedules, fares) and safety issues (road-safety, on-board security). Factors related to automation level, comfort and access to the vehicle feature appear to a lesser extent. Acceptance is also related to personal factors, such as socio-demographics, travel habits, and personality. This review could be of interest to designers and manufacturers of non-rail autonomous public transport vehicles, as well as policy makers, and assist with the successful implementation of autonomous public transport services which are better adapted and meet the needs of all potential users.     

How do people with cognitive functional limitations post-stroke manage the use of buses in local public transport?

People with cognitive functional limitations (CFLs) have rarely been the focus of research dealing with road users and their needs. The aim of the present study was to describe how people with CFL post-stroke manage in their use of buses in the framework of their outdoor mobility, and to find out what difficulties, but also what opportunities, they experienced when moving from origin to destination using buses in public transport. Semi-structured interviews combined with participant observations during bus trips with eight persons were performed. Several barriers that have the potential to restrict autonomous outdoor mobility were identified. These barriers were not only represented by well-known infrastructure problems (high pavement curbs, etc.) or ergonomic shortcomings in the buses but, even more so, by specific issues relevant for persons with CFL, e.g. having to cross a road on their way to the bus stop, which poses problems of interaction with fast-moving car traffic. Obtaining all the necessary information prior to and during the trip is difficult and produces insecurity. Often, communication with the bus drivers, not least in connection with the search for information, causes extra stress. Lack of self-confidence and feelings of inferiority add to these problems. Measures to control vehicle speeds, to optimise the communication style of bus drivers with their customers, and to improve customers’ access to information are recommended. Training measures to reassure persons with CFL in connection with their use of the public space are suggested.     

Factors influencing public awareness of autonomous vehicles: Empirical evidence from Brisbane

Growing concerns, regarding transport disadvantage and increased socioeconomic disparities, demand innovative ways to improve equity and make transportation systems smarter. One of the most anticipated developments within the field of smart mobility is driving automation systems. Autonomous vehicles (AVs) have the potential to improve accessibility, affordability, safety and efficiency of transport systems, but come with risks including the intensification of private vehicle travel. Understanding public awareness is an important step to determine whether motivation and intention to use AVs will impact on its potential. This paper aims to investigate factors influencing public awareness of AVs as a solution to transport disadvantage. The study applies an ordinal logistic regression analysis to analyse survey data collected from the residents of Brisbane (Australia). Our findings reveal that awareness is positively correlated within young and middle-aged adults, low-income residents, disability, public transport users, and those who feel unsafe on public transport, while an increase in the number of household vehicles is negatively correlated. The study provides insights into public awareness towards the potential benefits of AVs, and highlights potential opportunities and challenges associated with these expectations.     

A structural equation modeling approach for the acceptance of driverless automated shuttles based on constructs from the Unified Theory of Acceptance and Use of Technology and the Diffusion of Innovation Theory

The present study investigated the attitudes and acceptance of automated shuttles in public transport among 340 individuals physically experiencing the automated shuttle ‘Emily’ from Easymile in a mixed traffic environment on the semi-public EUREF (Europäisches Energieforum) campus in Berlin. Automated vehicle acceptance was modelled as a function of the Unified Theory of Acceptance and Use of Technology (UTAUT) constructs performance expectancy, effort expectancy, social influence, and facilitating conditions, the Diffusion of Innovation Theory (DIT) constructs compatibility and trialability, as well as trust and automated shuttle sharing. The results show that after adding the DIT constructs, automated shuttle sharing, and trust to the model, the effect of performance expectancy on behavioural intention was no longer significant. Instead, compatibility with current travel was the strongest predictor of behavioural intention to use automated shuttles. It was further found that individuals who are willing to share rides in an automated shuttle with fellow travelers (i.e., automated shuttle sharing) and who trust automated shuttles (i.e., trust) are more likely to intend to use automated shuttles (i.e., behavioural intention). The highest mean rating was obtained for believing that automated shuttles are easy to use, while the lowest mean rating was obtained for feeling safe inside the automated shuttle without any type of supervision. The analysis revealed a preference for the supervision of the automated shuttle via an external control room to the supervision by a human steward onboard. We recommend future research to investigate the hypothesis that compatibility could serve as an even stronger predictor of the behavioural intention to use automated shuttles in public transport than performance expectancy.     

Improved driver behaviour at bus stops on local roads: Comparison of different treatments

Every day, millions of students use school bus as a mean of transportation to and from schools. Nevertheless, most of the school bus related crashes occur at or near bus stops. The overtaking of stopped school buses during boarding and alighting of students imposes safety risks on students and drivers. This study aims to investigate the impact of three different treatments on driving behavior at bus stops. In total, this study compared four different conditions. Three of them were treatment conditions namely (Red Pavement, Road Narrowing, and smart LED), which were compared with a control condition (i.e., the default bus stop layout without any additional treatments as implemented in the State of Qatar). Each condition was tested for three situations. Situation 1 and Situation 2 were designed with the presence of a stopped school bus on the same and on the opposite travel directions, respectively, while, Situation 3 was designed without any school bus at the bus stop location. A total of 72 subjects participated in the experiment. Generalized Linear Mixed Model (GLMM) was employed to study the impact of several factors on the overtaking/crossing probability of the stopped school bus. In Situation 1, Road_narrowing condition outperformed the other conditions by making 94.3 % of drivers to stop for the bus, while in Situation 2, LED condition performed best by making 48.6 % of drivers stop for the bus that is stopped at the opposite travel direction. Moreover, the LED and Road_narrowing treatments were effective in moderating drivers’ speed behavior, lowering their traveling speed by 5.16 km/h and 5.11 km/h, respectively even in the absence of any bus at the bus stop. Physical road narrowing condition outperformed the other tested conditions, and therefore, can be recommended as a low-cost treatment to improve safety at bus stops. In locations where the implementation of physical road narrowing is not feasible, LED treatment can be used to moderate driver traveling speed and stopping behavior.     

Marketing in the bus industry: A psychological interpretation of some attitudinal and behavioural outcomes

This paper presents a rare example of an experimental study investigating the effects of persuasive messages on real-life behaviour. The research aimed to explore the extent to which the low and declining use of bus services reflected overly negative public perceptions of buses and whether, if key misperceptions could be “corrected” by persuasive messages, people might change their attitudes towards bus travel and increase their use of bus services.Two controlled trials were conducted. Each comprised a before survey, delivery of marketing material to randomly selected respondents, and a follow-up survey to ascertain any changes in the attitudes and behaviour within the treated or control samples. The marketing material in the first trial was designed to “correct” common misperceptions of the bus services in the study area and to overcome perceived barriers to its use. Analysis suggests that the marketing material encouraged bus use among habitual bus users, people positively disposed towards bus and females but caused a significant decrease in bus use among males, previously infrequent users and people negatively disposed towards bus.Potential explanations for these findings were found in the Theory of Planned Behaviour (Ajzen, I. (1991). The Theory of Planned Behaviour, Organizational Behaviour and Human Decision Processes, 50, 179–211) and the Elaboration Likelihood Model (Petty, R.E., Cacioppo, J.T. (1986). The Elaboration Likelihood Model of persuasion. In: L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 19). San Diego: Academic Press). A second trial was conducted using marketing material designed in light of these theories. The material, which was targeted at people who did not typically travel by bus but were apparently willing to consider doing so, acknowledged that the car is probably a first choice but highlighted occasions when the bus could be more convenient. Subsequent interviews suggested that the marketing had resulted in a significant increase in bus use by recent bus users and by males. The inclusion of a free travel offer for some recipients seemed to be particularly effective for frequent travellers and people already positively disposed towards bus.These findings are explored through a psychological lens using cognitive theories relating to individual differences in information processing, attention and memory.     

Sharing is (s)caring? Interactions between buses and bicyclists on bus lanes shared with bicyclists

This paper presents the results of an observation study of interactions between bicyclists and buses on shared bus lanes. The aim of the paper is to analyse bicyclists’ safety on bus lanes shared with bicyclists. Straight sections of two bus lanes shared with bicyclists in Belgium are observed. All interactions between bicyclists and buses over two full weeks are recorded and analysed. Additionally, the lateral position and riding speed of bicyclists that are in interaction with buses are compared with the behaviour of bicyclists that are not in interaction with buses. One of the observed bus lanes is in line with road design guidelines in a number of countries that state that a sufficiently narrow bus lane (<3.5 m) is hypothesised to be safer than a somewhat wider bus lane; the other observed bus lane is deemed too wide according to these guidelines and is hypothesised to lead to close overtaking manoeuvres.The results show that close interactions between bicyclists and buses are relatively frequent on both types of analysed bus lanes. Close overtaking manoeuvres (a bus overtakes a bicyclist with a lateral distance less than 1 m) as well as close bicycle-following situations (a bus drives behind a bicyclist with a time gap less than 2 s) are quite common on both analysed bus lanes. The analyses could not confirm the hypothesis that a sufficiently narrow bus lane is safer than a wider bus lane. On the contrary, close interactions seem even slightly more common on the narrower bus lane. Slightly more close overtaking manoeuvres take place on the narrower bus lane, but the difference is not statistically significant. Additionally, more bicycle-following situations take place on the narrower bus lane because overtaking is more difficult. The results show that buses often maintain a close time gap in these situations. The overtaking speed of the buses is, however, significantly higher on the wider bus lane compared to the narrower one.Moreover, the presence of a bus has an influence on the behaviour of bicyclists. Bicyclists who get overtaken by a bus ride more closely to the edge of the road than bicyclists who are not in interaction with a bus. While the road design guidelines assume that bicyclists take up a width of one meter from the edge on bus lanes shared with bicyclists, the observations show that bicyclists take up much less space while being overtaken. The presence of a bus does not have a significant influence on the standard deviation of the lateral position of the bicyclist. On the narrower bus lane, some findings suggest that bicyclists who are involved in an interaction with a bus ride faster than bicyclists who are not involved in an interaction with a bus.     

Bus drivers' exposure to bullying at work: an occupation-specific approach

The present study employs an occupation-specific approach to examine bus drivers' exposure to bullying and their trait anger, job engagement, job satisfaction and turnover intentions. A total of 1,023 bus drivers from a large public transport organization participated in the study. The findings show that bus driving can be a high risk occupation with regard to bullying, since 70% of the bus drivers had experienced one or more acts typical of bullying during the last six months. As many as 11% defined themselves as victims of bullying, 33% of whom (i.e. 3.6% of the total sample) see themselves as victims of frequent bullying. Colleagues were most frequently reported as perpetrators. Exposure to bullying was negatively related to job engagement and job satisfaction and positively related to turnover intentions. Job engagement and job satisfaction mediated the relationship between bullying and intention to leave, respectively. Trait anger had an interaction effect on the relationship between bullying and turnover intentions. This study indicates that workplace bullying has context-specific aspects that require increased use of context-specific policies and intervention methods.     

Factors underlying bus-related crashes in Hanoi,Vietnam

Road traffic crashes accounted for almost 13% of the total mortality recorded at the public health facilities in Vietnam in 2010. This qualitative study investigated factors related to bus-related crashes in Hanoi, Vietnam using focus group discussions and in-depth interviews among 75 participants who are bus drivers, motorcycle users, bus passengers, bus company managers, traffic policemen and local authorities. The results suggested that bus drivers were not the sole contributor to road traffic crashes with other vehicles. The rapid population growth due to rural to urban migration and the poor transport system appeared to be important contributing factors. In addition, “village culture” was likely to influence both the traffic behaviors of road users and the practices of law enforcement officers. Moreover, drink-driving behaviors appeared to be an important contributor to bus-related crashes. Supervision and penalty policies of bus companies also appeared to influence the driving performance of bus drivers. For a long-term solution to reduce bus-related crashes, it is vital to improve the transport infrastructure and the state management capacity regarding road safety as well as to assist the positive transition of citizens migrating from rural areas to their new urban lifestyle.     

Examining human attitudes toward shared mobility options and autonomous vehicles

This paper presents a comprehensive analysis of people’s attitudes toward shared mobility options and autonomous vehicles (AVs), with a focus on the underlying patterns and potential determinants. A stated preference (SP) survey was designed and implemented in the U.S. Four sets of questions were included in the questionnaire, each focused on one unique aspect of user attitudes, including a) preferences for mobility options and lifestyle (such as overall view of driving, factors in mode choice decisions and technology engagement), b) perceived benefits and concerns of shared mobility option, c) reasons toward or against private vehicle ownership, and d) motivations for and desired features of AVs. A structural equations model was developed to identify latent attitudinal factors and examine the correlations between the latent attitudes (as the endogenous variables) and the observed covariates (including the socio-economic and demographic characteristics, and users’ current mobility profile, such as mode use frequency, travel distance, and trip fare). The model identified eleven latent factors that represent various aspects of attitudes toward AVs and shared mobility options. The findings could be used by policymakers and Transportation Network Companies (TNCs) to a) recognize the users’ latent attitudes, b) understand the underlying patterns of attitudes, c) implement plans and policies more efficiently, d) guide or influence users’ perceptions, and e) enhance travel behavior models. This study lays the foundation for further analysis on understanding user acceptance and adoption of these emerging mobility options, which is essential to estimate the likelihood and magnitude of behavior shifts in the era of automated, connected and shared mobility.     

What are the factors determining user intentions to use AV while impaired?

In this study, we employ the Integrated Choice Latent Variable (ICLV) framework to model the public’s intention of using Autonomous Vehicles (AVs) while impaired under the influence of alcohol, medicine, or fatigue. We identify five latent constructs from psychometric indicators that define respondent’s perception and attitudes towards AVs which are i) perceived benefits, ii) perceived risks, iii) enjoy driving, iv) wheels public transport attitude, and v) rails public transport attitude. We use these latent variables along with explanatory variables to study user intentions regarding delegation of vehicle control from human driving to autonomous driving. The study uses survey data collected from 1,065 Czech residents between 2017 and 2018. Our findings indicate that user intentions are primarily defined by attitudes rather than socio-demographic attributes. However, the inclusion of both types of variables is crucial in evaluating user intentions. Despite a positive outlook towards AVs, people were found to be reluctant in using AVs while impaired which can be attributed to distrust towards the technology. Our analysis shows that with appropriate efforts from policymakers, the public’s attitude can be changed to promote adoption. The efforts will have to be emphasized towards building positive attitudes (such as perceived benefits) and diminishing existing negative attitudes (such as perceived risks).     

Modelling motivation and habit in stable travel mode contexts

The habitual action perspective suggests that where transport users have strong travel choice habits, motivation will have no effect on behaviour. This has commonly been demonstrated in situations where travel habits and intentions conflict, but in stable decision settings intentions and habits will correspond. This paper reports two studies which demonstrate the moderating effect of habit on the intention–behaviour relationship within established commuting contexts. Results illustrate how motivational accounts of travel behaviour may be misleading if statistical significance of correlational data is the main criterion for model acceptance. Alternative methods for theory testing are discussed, and strategies for disrupting driving habits reviewed.     

Public transportation training: in vivo versus classroom instruction

This study evaluated a classroom program to teach public transportation usage (bus-riding skills) to retarded persons. Based on a task analysis of specific skills, five retarded male students were taught each of the components of locating, signalling, boarding and riding, and exiting a bus. These skills were taught sequentially, using training procedures consisting of role playing, manipulating the actions of a doll on a simulated model, and responding to questions about slide sequences. Before, during, and after training, subjects were tested on generalization probes in the classroom and in the natural environment. Results of a multiple-baseline design across subjects indicated that up to 12 months after termination of training, each subject exhibited appropriate bus-riding skills on actual city buses. Two other subjects were trained on each skill component in vivo, on city buses, in order to compare the relative effectiveness and efficiency of classroom versus in vivo training. Both of these subjects acquired appropriate bus-riding skills; however, the in vivo training procedure was both more time consuming and expensive than classroom training. These findings further demonstrate the effectiveness and practicality of properly designed classroom training procedures for teaching community survival skills to retarded persons.     

Icy roads and urban environments. Passenger experiences in autonomous vehicles in Finland

This study focused on identifying customerś real-life experiences, perceptions and feelings about travelling in different autonomous vehicles and in various operating conditions in Finland in 2018. Quantitative convenience sample (n = 141) were collected from passengers travelling on an autonomous shuttle bus in Helsinki. Qualitative data (n = 70) were gathered by interviewing passengers of a driverless shuttle bus in Helsinki and passengers of an autonomous car in winter conditions in Lapland. This research was first one which included passengers’ real-life experiences after using autonomous vehicles in winter conditions. We applied the Theory of Planned Behaviour. The research questions were (a) What beliefs about outcomes and evaluation of outcomes do passengers have and carry out when they travel in an autonomous vehicle, irrespective of vehicle type or operating conditions? (b) What key factors influence people’s positive or negative attitudes towards autonomous vehicles? (c) What key factors could induce people to use autonomous vehicles? The quantitative data were analysed by nonparametric Kruskal-Wallis H test and qualitative data by inductive content analysis. According to the results, trust, safety and security were the main factors influencing people’s positive attitudes towards using autonomous vehicles. Results from passengers travelling in heavy winter conditions indicate that winter conditions do not significantly influence passengers’ attitudes towards using autonomous vehicles. There were no significant differences between gender regarding passengers’ perceptions of traffic safety, personal security and emergency management. However, younger passengers felt their personal security on board to be significantly better than older and students their possibilities to act in a case of emergency significantly better than employed people.     

Traffic safety in bus transport: An analysis of Norway’s largest transit authority’s contract requirements to bus companies

The main objective of the study is to evaluate direct and indirect traffic safety consequences of the requirements that Norway’s largest transit authority (Ruter) sets in the contracts with bus companies. To assess the representativity of Ruter’s requirements and its consequences, the data focuses both on Ruter and transit authorities from other areas in Norway, serving a mix of urban and rural areas. The study is based on qualitative interviews (N = 18), a workshop, reviews of documents and a quantitative survey (N = 1012). The study indicates that transit authorities may have direct influence on traffic safety, especially if they set requirements that exceeds (inter) national legislation. Ruter does that when it comes to driver collision protection and blind zone warning systems. We also find indications of indirect impact on traffic safety through the contracts. This is firstly related to the requirements for punctuality and regularity, which we find to be related to drivers’ stress, driving style and accident involvement in our quantitative analysis. It is secondly related to environmental concerns, which motivate maintaining (and increasing) a high level of passengers. Interviewees said that this influences the types of buses specified in contracts (e.g. large high capacity buses), and their routes (e.g. in narrow streets, “where people live”). They also emphasized that roads and infrastructure, for example in Oslo, are poorly adapted to bus transport. In our quantitative analysis, we found that buses that are poorly adapted to the roads they are used on, and roads that are poorly adapted to bus transport were related to bus drivers’ reported stress and time pressure, which were related to risky driving style, which in turn was related to accidents. Based on the study, we developed several policy implications, that we believe also can be relevant for, and inspire other transit authorities. Ruter has applied several of these changes after our study (e.g. requiring ISO:39001 certification from the bus operators in the contracts, starting to develop a system to learn from accidents), and may thus stand out as a transit authority that other may learn from when it comes to management of traffic safety.     

Affective Forecasting: Predicting and Experiencing Satisfaction With Public Transportation1

Affective forecasting in public transport was investigated in 2 studies. Study 1 revealed differences in satisfaction between users (n = 870) and non‐users (n = 137). Users were more satisfied than were non‐users with regard to reliability and safety, as well as with regard to overall satisfaction. It was also found that non‐users mispredicted their satisfaction with public transport. Study 2 revealed that habitual car users (n = 106) reported greater satisfaction after using public transport for 1 month than they had predicted initially, which provided additional support for the hypothesis that habitual car users would mispredict their satisfaction with public transport. Satisfaction with public transport also increased in comparison with a random sample of car users (n = 63).     

Users of different travel modes differ in journey satisfaction and habit strength but not environmental worldviews: A large-scale survey of drivers,walkers, bicyclists and bus users commuting to a UK university

People who travel to the same university workplace by bicycle, bus, car, and walking were compared in a survey (N = 1609). Data are presented on environmental worldviews, journey affective appraisals, and habit strength. Unexpectedly, findings showed comparable levels of environmental worldview across modes. This might reflect the role of attitudes on behaviour, or question the validity of the established environmental worldview scale used here. Results also replicated previous work on affective appraisal, and suggested that whilst walking, bicycling and bus use have distinctive affective appraisals associated with each mode, car driving was affectively neutral, generating no strong response on any dimension – a finding tentatively explained with reference to the normative status of driving. The survey also showed users of active travel modes reported stronger habit strength than car or public transport users, with possible links to the role of affect in formulating habit strength in line with habit theory.     

To share or not to share: A theoretically guided investigation of factors predicting intentions to use fully automated shared passenger shuttles

This study applied the Theory of Planned Behaviour (TPB) to assess individuals’ intentions to use fully automated shared passenger shuttles when they become publicly available. In addition, perceived trust was assessed to examine the extent to which this variable could account for additional variance in intentions above the TPB constructs of attitudes, subjective norms, and perceived behavioural control (PBC). Further, and also guided by the TPB, the study explored the differences in behavioural, normative, and control beliefs between individuals who reported high intentions to use automated passenger shuttles in the future (high intenders) and individuals who reported low intentions to use fully automated shared passenger shuttles in the future (low intenders). Participants (N = 438; 64% female) aged between 17 and 84 years (Mage = 35.42 years) were asked to complete an online questionnaire which took approximately 15 min. The findings revealed that attitudes, subjective norms, and PBC were significant positive predictors of intentions to use fully automated shared passenger shuttles when they become publicly available. When perceived trust was added to the hierarchical regression, this variable was shown to account for additional significant variance in intentions above the TPB constructs and was shown to be a significant positive predictor of intentions. Further, the results revealed significant differences in beliefs held by high and low intenders. Specifically, high intenders held significantly more positive beliefs towards fully automated shared passenger shuttles than low intenders. In turn, low intenders held significantly more negative beliefs towards these vehicles than high intenders. Overall, these findings provide support for the utility of the TPB in examining individuals’ intentions to use fully automated shared passenger shuttles when they become publicly available.