Putting Imagination to Work: Commentary on Papers by Kenneth Eisold and Marc Maltz

Writing as one engaged in the enterprise, the author discusses critically the possibilities and limitations of psychoanalytic and post-Jungian theorizing in connection with consultancy work in the field of organizations and corporations. Slippage between the individual and more collective perspectives is inevitable and, though intellectually inadequate, may turn out to be useful. Often in such work, the paucity of many approaches to leadership available to consultants becomes apparent. The author contributes some ideas of his own concerning the “good-enough leader.” In the next section of his response, the author discusses whether these consultancy interventions are of any use or not, and concludes, broadly speaking, caveat emptor. Finally, specific ethical challenges inherent in psychoanalytic consultancy work are identified and explored.     

Integrating blockchain capabilities in an omnichannel healthcare system: A dual theoretical perspective

The COVID-19 pandemic opened a market for omnichannel healthcare. While some patients trusted the hybrid mode of consultancy, others lacked trust in the online mode of consultancy. The purpose of the study is to understand the extent to which blockchain can influence the swift trust of stakeholders and the usage intention of omnichannel healthcare systems (OHS). We used a quantitative approach by surveying 250 patients that rendered services from OHS by drawing upon the lens of organizational information processing theory (OIPT) and swift trust theory (STT). We test the hypotheses using the PLS-SEM technique. The results show blockchain technology can significantly affect the adoption of omnichannel healthcare by reinforcing swift trust in OHS and its continued usage.     

‘Poor girl’: a case of active psychosis': clinical commentary

This paper presents the Clarkson Intervention Priority Sequencing Model for clarification and decision making in counselling, psychotherapy, supervision, consultancy As well as in the training and supervision of practitioners in these fields. The model can assist professionals to differentiate whether the focus for most urgent intervention in any part of the supervisory system primarily concerns areas of Danger, Confusion, Conflict, Deficit or Development and gives examples referring to health psychology and cultural diversity as well as providing some guidelines for application.     

Developing a reflective practice model for engineering leadership

This paper advances discourse pertaining to the development of a reflective practice model in engineering leadership. It is based on reflective experiences over a four-year period that were developed as part of a Doctoral in Business Administration module. It is contextualised within an engineering consultancy and the narrative is described from an Engineering Leadership perspective; the narrative is also woven with theory and there is the inclusion of a DBA Practitioner lens on the findings. The paper identifies the model developed for reflective practice and presents evidence of personal learning and thinking styles as its outcome. The paper concludes that reflective practice is a personal journey of learning and that model development is a choice of what suits the individual.     

A case of therapy by proxy?

Consultancy was offered to a worker requesting help, because of some concern he felt as to how best to progress with a single-parent family where a teenage son with a mental handicap wished to move out and establish himself independently. The situation appeared to us to be 'stuck', with parent and son engaged in a mutually distressing cycle of antagonism with both emotional and physical violence. During the consultancy, communication was established with the parent via messages carried by the worker, and significant change was promoted through these interventions. This work was novel, unusually complex and carried implications for theory, practice and ethics.     

Worker Well-Being: What it Is,and how it Should Be Measured

Applied Research in Quality of Life - Worker well-being is a hot topic in organizations, consultancy and academia. However, too often, the buzz about worker well-being, enthusiasm for new programs...     

Decision resource consultancy: a convergence of disciplines that aid consumer marketing

When companies recognise the limitations of seat‐of‐pants decision making, it is not always immediately clear where to turn in order to procure the information and advice that can result in better business decisions. The chosen resource might be a research agency (assumed to be fast‐acting); a management consultancy (likely to be reassuringly expensive); or sources in the academic world (popularly seen as ‘leading‐edge’). What is delivered will depend on the type of supplier chosen: so far, each of these resources has developed in isolation, with its own assumptions, methods and codes of conduct. Nowhere is this more starkly seen than among providers of qualitative research, the discipline that gave birth to focus groups and marketing‐oriented depth interviews. Depending on the supplier, the client may be provided with research that is process‐based, skills‐based or knowledge‐based. The design, practice and analysis of the research will differ accordingly. In this paper, it is argued that the time has come to establish a new form of business consultancy which understands the strengths and weaknesses of these three traditional approaches, which can offer research brokerage that makes available the most appropriate techniques, and which can bring together the distinctive offerings of market‐research agencies, universities and management consultancies as a total resource in helping clients to make optimal decisions. An acceptance of new kinds of professional alliances will be required, as ‘meta‐consultants’ look for cooperation, not competition, among those who are based in each of these three domains. Copyright © 2002 Henry Stewart Publications.     

How to improve our understanding of group decision making with the help of artificial intelligence

Within science we primarily obtain knowledge of a specific field by reading the published results of theoretical and empirical studies. It is argued that this approach may lead to a biased and incomplete perspective of a research area. It is proposed to also use methods from Artificial Intelligence to elicit, model and use the knowledge of experts. It is expected that especially their heuristic knowledge is relevant for problem solving and consultancy applications. An illustrative example concludes the paper.     

The Value of Social Validation in Single-Case Methods in Sport and Exercise Psychology

Social validation is used to determine satisfaction with an intervention and has been utilized in many single-case studies within sport and exercise psychology research and consultancy. This article reviews current social validation procedures and makes recommendations of how a more thorough consideration of the technique could add greater value to the understanding of single-case protocols within research and applied practice. Recommendations include using semi-structured interviews for data collection, using content analysis to analyze these data, reporting social validation results in a thorough manner, collecting social validation information from significant others, and collecting social validation data as frequently as possible.     

Delivery of Psychological Skills Training to Youngsters

The aim of the present study was to explore sport psychologists’ experiences of working with children and adolescents to understand how they have adapted both content and delivery of psychological skills training when consulting with young athletes. Interviews with 12 experienced sport psychology consultants from the United Kingdom were inductively content analyzed. Four main higher order themes relating to content and delivery emerged: consultancy skills, relating to youngsters, delivery medium, and maintaining engagement. The findings imply that psychologists experience challenges unique to youth populations but also have developed content and delivery strategies to overcome these.     

The Role of Spirituality in Sport Psychology Consulting: An Analysis and Integrative Review of Literature

Abstract

This review suggests that the concept of spirituality should be considered seriously within sport psychology research and consultancy. Four key areas are addressed: how spirituality may be reconciled into the athlete-centered model; the integration of spirituality and religious observances into mental skills training (MST); the relationship between spirituality and positive psychological states such as flow and peak experiences; and the role of spirituality in counseling. Recent work has acknowledged the importance of spirituality in consultancy work (Ravizza, 2002a Ravizza, K. 2002a. A philosophical construct: A framework for performance enhancement. International Journal of Sport Psychology, 33: 4–18. [Web of Science ®] , [Google Scholar]) and religious beliefs and rituals for some athletes (Czech & Burke, in press). Despite extensive study in psychology, research of spirituality in sport psychology has been slow to emerge. Some of the reasons for this are discussed and suggestions made in relation to how this important concept can be integrated into research and consultancy work. Future research and theoretical work should focus on both performance enhancement and life-skills development.     

Politics and emotion: Working with disadvantaged children in South Africa

This paper discusses the experience of consulting to organizations involved in the provision of care to disadvantaged groups of children in South Africa. It draws particular attention to the impact of South Africa's painful political history on the emotional life of these organizations. This has created an additional burden for organizational staff who often work under difficult conditions with very troubled groups of children. The paper highlights the common experiences of deprivation and loss, fears around the abuse of power and problems with acknowledging differences between people, which are a part of South Africa's political legacy. These kinds of issues were found to have a powerful impact on the functioning of organizations and also on the quality of the consultancy relationship itself. We argue that it is important to recognize the emotional demands of child-care work generally, but also that it is equally necessary work, through our political experiences, to achieve some kind of understanding of these. Lack of containment for these experiences will impact on the quality of care organizations are able to offer to children in our context.     

State and Trait Anger Predicting Creative Process Engagement—The Role of Emotion Regulation

Drawing on the specific emotion approach, and based on the emotional regulation theory and cognitive and activation perspectives on emotions, this study examined the differentiated impact of state and trait anger on creative process engagement (CPE) and the moderating influences of emotion reappraisal and suppression. Data were obtained from daily surveys (N = 422) of 98 employees from three consultancy companies. Hierarchical linear modeling analysis revealed that trait anger has a stronger impact on CPE than state anger does. Furthermore, the relationship between state anger and CPE is stronger when emotion reappraisal is lower, rather than higher, and the relationship between trait anger and CPE is also stronger when emotion suppression is lower, rather than higher.     

A Preliminary Investigation into the Use of Humor in Sport Psychology Practice

“Creative efforts,” such as the use of humor, have been found to be beneficial to the nurse–patient, teacher–student, and psychologist–patient alliance. Potentially humor use might benefit the working alliance in applied sport psychology, yet to date there is limited research. Sport psychology consultants (n?=?55) completed an online survey that explored humor use within their practice. Statistical analyses revealed that most participants used humor for adaptive purposes such as to facilitate the working alliance, reinforce knowledge, and create healthy learning environments. Therefore, possible client change is likely to be facilitated by practitioners’ personal qualities and skills such as humor use and humor style. Recommendations are made for sport psychology practitioners in relation to humor use and further research. Increasing recognition has been given to the importance of the professional relationship between the client and practitioner within sport psychology consultancy as a means of facilitating client change. The present study demonstrated that use of humor by practitioners is an important part of enhancing the professional relationship and therefore potentially client change.

Lay Summary: Increasing recognition has been given to the importance of the professional relationship between the client and practitioner within sport psychology consultancy as a means of facilitating client change. The present study demonstrated that use of humor by practitioners is an important part of enhancing the professional relationship, and therefore potentially client change.     

Work engagement and voluntary absence: The moderating role of job resources

The present study examined the moderating role of job resources, namely, organizational trust, the quality of employees’ relationship with their manager, and the motivating potential of jobs, on the negative relationship between work engagement and voluntary absence. Employee survey results and absence records collected from the Human Resources department of a construction and consultancy organization in the United Kingdom (n = 325) showed that work engagement was negatively related to voluntary absence, as measured by the Bradford Factor. Furthermore, the results showed that organizational trust and the quality of employees’ relationships with their line managers ameliorated the negative effect of relatively low levels of engagement on voluntary absence. Theoretical and practical implications of the findings are discussed.     

Business Consulting vs. Channeling: What is the Difference?

This article focuses on the intriguing question how channeling, essentially a religious activity, is practised and constructed within the modern Western business culture. Two major aspects emerged from the analysis of observations and interviews with clients and channels: the essence of client–channel relationships and the nature of the exchange between them. These aspects are compared to one-to-one management consultancy situations. The results show that the fundamental principles that help define client–channel and client–consultant relationships, i.e. perceiving the client as an independent and autonomous individual and cultivating equality between client and channel/consultant, are similar. Furthermore, both channels and consultants are expected to follow similar professional codes of behavior and communication. These findings lead to the conclusion that channeling, in spite of its focus on accepting guidance from ‘external’ entities, enters the business domain by embracing existing relationships and linguistic structures.     

The higher you climb: Dark side personality and job level

The purpose of this study was to explore the idea that there are dark side personality differences in the profiles of people at different levels in organizations. This study replicates and extends existing leadership research by focusing on self‐defeating behavioral tendencies. A Danish consultancy provided data on 264 adults based on assessment reports. This paper explored linear and quadratic relationships between personality and de facto job level. More senior managers scored high on Cluster B/Moving Against Others scales of Bold, Colorful and Imaginative, and low on Cautious and Dutiful. These Danish data are compared to data from Great Britain and New Zealand which show very similar findings. Practice should take into account that dark side personality traits associated with an assertive, sometimes hostile, interpersonal orientation, predict leadership level up to a point.     

Reassessing the Role of the Biomedical Research Ethics Committee

The role of the Research Ethics Committee (REC) in the design, conduct and dissemination of scientific research is still evolving and many important questions remain unanswered. Hence, the aim of this paper is to address some of the uncertainty that exists around the role and responsibilities of RECs and to discuss some of the controversy that exists over the criteria that RECs should follow when evaluating a research proposal. The discussion is organised around five of the major roles currently performed by RECs when assessing proposals in the biomedical sciences. It will be shown that these five roles need to be critically evaluated and reassessed. The five roles addressed are: assessing the legitimacy and validity of the informed consent process, second, conducting a comprehensive risk/benefit analysis, third, assessing the validity of a research proposal, fourth, ensuring that researchers observe the social norms, values, customs, traditions and laws that prevail in the community or jurisdiction in which the research will be conducted and finally, monitoring the research project as it unfolds and providing an ongoing advisory and consultancy service to both new and experienced researchers. In reassessing the role of the REC, this paper concludes with a set of general recommendations for RECs. These provide some guidance on the minimum criteria that should be followed when RECs evaluate proposals. These guidelines will be beneficial for new and experienced members of REC, and will help to make the process a more objective, efficient and standardised process. The guidelines will also be beneficial for researchers in the biomedical sciences who are preparing proposals for ethical review.     

A fundamental change in vision: where black lives matter

Using the lens of clinical work, the author, a white supervisor, plots her concerns about unconscious racism in the training of a black supervisee. Years later this supervisee brings a distressed black trainee nurse to supervision who is struggling with relational difficulties while suffering from unconscious racism in her hospital. Supervisor and supervisee grapple to offer the patient treatment on both fronts. The author explores the underlying presence of ‘white privilege’ and ‘unconscious racism’ which finds a global audience as a result of the killing of George Floyd – an event which also had implications for the long-term supervisory partnership. Links to Jessica Benjamin’s concept of ‘doer and done to’ are made, as well as discussion of a gradual change of vision in the supervisor herself. The author also makes use of insights gained from consultancy work in a multi-racial company and two Channel 4 UK television programmes that feature workshops on unconscious racism in a mixed secondary school in the London Borough of Sutton.