Social Exchange at Work and Emotional Exhaustion: The Role of Personality1

Unbalanced social‐exchange processes at work have been linked to emotional exhaustion. In addition to organizational factors, individual differences are important determinants of reciprocity perceptions. This study explored whether broad and narrow personality traits were associated with perceived lack of reciprocity (organizational and interpersonal levels), and whether personality moderated the relationship between reciprocity and emotional exhaustion, in a sample of 322 civil servants. Extraversion, agreeableness, emotional stability, internal locus of control, and Type A behavior predicted reciprocity. The relationship between perceived lack of reciprocity with the organization and emotional exhaustion was stronger for individuals reporting lower negative affect or higher extraversion. These findings highlight the importance of personality for understanding perceived reciprocity at work and its impact on emotional exhaustion.     

Personality Trait Development and Social Investment in Work

A longitudinal study of employed individuals was used to test the relationship between social investment at work—the act of cognitively and emotionally committing to one’s job—and longitudinal and cross-sectional personality trait development. Participants provided ratings of personality traits and social investment at work at two time-points, separated by approximately 3 years. Data were analyzed using latent change models. Cross-sectional results showed that extraversion, agreeableness, conscientiousness, and emotional stability were related to social investment at work. Additionally, a positive association was found between longitudinal change in social investment in work and change in personality traits—especially conscientiousness. Finally, the correlated changes in social investment and personality traits were invariant across age groups, suggesting that personality traits remain malleable across the lifespan.     

Rhyme and Reason: Emotional Capability and the Performance of Knowledge-Intensive Work Groups

Organizations greatly depend on the performance of small, autonomous, knowledge-intensive work groups. These groups can be perceived as bundles of knowledge-based resources that reside in the groups' individual members. In addition to developing individual skills and know-how, performance of knowledge-intensive work groups depends on the successful integration of diverse individual skills. In particular, the integration of highly specialized individual knowledge can occur only when groups foster an atmosphere that encourages cooperation and divergent thinking. In this article, we develop a general model on the role of emotions in knowledge-intensive work groups by integrating literatures in the areas of psychology, organizational behavior, organization theory, and strategic management. Intense social interactions within knowledge-intensive work groups, and the turbulence that characterize their environments, generate many events that elicit emotions among group members. Moreover, through social interaction, emotions transmit from member to member. Consequently, it is critical that knowledge-intensive work groups develop emotional capability, or the ability to recognize and regulate emotions of group members.     

Comparison of Cognitive Empathy,Emotional Empathy,and Social Functioning in Different Age Groups

Empathic responses and optimum social functioning are associated with psychological and physical health benefits. The aim of this study was to compare emotional empathy, cognitive empathy, and social functioning among different age groups, including adolescence, young adulthood, middle adulthood, and late adulthood. One hundred and ninety‐six people (92 males, 104 females) with the age range of 14 to 85 assigned to four age groups (adolescents, young adults, middle adults, and older adults) participated in this study. Participants were asked to complete the Empathy Quotient, the Revised Eyes Test, and Social Functioning Scale. The results showed that there were significant differences between older adults and other groups. Emotional empathy increased in older people, but there were deficits in some aspects of cognitive empathy. Also, the findings showed an age‐related decline in social functioning. Due to deficits in cognitive empathy affected by ageing, older adults showed some impairment in their ability to interpret emotional cues. This age‐related decline in cognitive empathy might be a reason for weak social functioning in older adults. Therefore, considering these elements would be helpful to provide healthcare strategies for elderly people.     

Perceived Investment in Permanent Employee Development and Social and Economic Exchange Perceptions Among Temporary Employees

This study investigated the mediating roles of social and economic exchange perceptions on the relationship between perceived investment in permanent employee development in the client organization and exchange outcomes among 375 temporary employees. The results support full mediation by exchange perceptions, where social exchange perception is positively related to both task performance and organizational citizenship behavior, and economic exchange perception is negatively related to task performance. Implications for practice and directions for future research are discussed.     

The Structure of Social Exchange in Self-help Support Groups: Development of a Measure

Self-help support groups are indigenous community resources designed to help people manage a variety of personal challenges, from alcohol abuse to xeroderma pigmentosum. The social exchanges that occur during group meetings are central to understanding how people benefit from participation. This paper examines the different types of social exchange behaviors that occur during meetings, using two studies to develop empirically distinct scales that reliably measure theoretically important types of exchange. Resource theory informed the initial measurement development efforts. Exploratory factor analyses from the first study led to revisions in the factor structure of the social exchange scales. The revised measure captured the exchange of emotional support, experiential information, humor, unwanted behaviors, and exchanges outside meetings. Confirmatory factor analyses from a follow-up study with a different sample of self-help support groups provided good model fit, suggesting the revised structure accurately represented the data. Further, the scales demonstrated good convergent and discriminant validity with related constructs. Future research can use the scales to identify aspects of social exchange that are most important in improving health outcomes among self-help support group participants. Groups can use the scales in practice to celebrate strengths and address weaknesses in their social exchange dynamics.     

Information Processing and Exchange in Mediated Groups

This study examined whether features of mediated group discussion were related to participator judgments. Prior to discussion, participants (N = 138) were asked to memorize a list of qualifications for each of 3 hypothetical candidates for a faculty position. Each list contained shared (given to all members) and unique (given to just 1 member) information. Participants, working in 3‐person groups, then interacted via 1 of 2 computer text environments to choose the best candidate. Following discussion, participants rated each other on a set of participator assessment items. Discussions were coded for units that contained shared or unique information. The analysis revealed that shared contributions were related only to self‐assessment of participation. Unique contributions had a complex relation with self‐assessments—they were positively associated with such judgments only when partners infrequently provided unique information. Technology affected in a variety of ways the relation between the discussion variables and participator assessments. Discussion focuses on the relation between information pooling and interaction, as well as on the role of technology in group process.     

Emotional Contagion and Social Judgment

This study examined the influence of another's emotional expressions and individual differences in responsiveness to afferent feedback on attention, evaluations, and memory. In a mixed design, participants (N = 71) rated pictures following exposure to a sender in a neutral mood and then in either a happy or sad mood. Attention, ratings, and recall evidenced a bias characteristic of the sender's mood: Participants spent more time viewing happy and sad pictures following exposure to the happy and sad sender, respectively; ratings by participants exposed to the happy and sad sender were more positive and negative, respectively, and this effect was greater for those more cue-responsive; participants recalled more pictures congruent with the sender's mood and those more cue-responsive exposed to the sad sender exhibited impaired memory characteristic of the effect of sadness on memory. Findings suggest that exposure to even mild emotional expressions can influence cognition and behavior and this effect is greater for those more responsive to cues generated by afferent feedback.     

Associations of Trait Emotional Intelligence with Social Support,Work Engagement,and Creativity in Japanese Eldercare Nurses

Work‐related resources can be positive antecedents of employee work engagement (WE) and creativity. Although trait emotional intelligence (EI) and social support may be crucial resources in nursing, their relationships with WE and creativity remain unclear. Hence, with special focus on the role of trait EI, we examined this relationship by applying the job demands‐resources (JD‐R) model. The participants were 489 eldercare nurses in Japan (female: n = 401; male: n = 88; age = 39.5 ± 11.0 years). The results showed positive associations between EI and the other studied variables. Furthermore, moderated mediation analyses revealed that higher trait EI enhanced the positive association among the triad of social support, WE, and creativity. The findings provide additional evidence that, in nurses, trait EI may be a noteworthy personal resource for creativity in the relationship between social support and WE.     

Social Interactions at Work and Psychological Health: The Role of Leader–Member Exchange and Work Group Integration1

The objectives of this study are to test the effects that the quality of leader–member exchange (LMX) and work group integration (WGI) may have on psychological health, as well as their interaction effect. Psychological health is defined both in terms of subjective well‐being and psychological distress. Data were gathered from a sample of 249 employees working in a prison setting. Results indicated that LMX and WGI are positively related to subjective well‐being and are negatively related to psychological distress. In addition, LMX and WGI exert a synergistic interaction effect on both dimensions of psychological health. Overall, the results show that the quality of the social environment may greatly enhance psychological health in a high‐risk workplace.     

Social Structures and the Ontology of Social Groups

Social groups—like teams, committees, gender groups, and racial groups—play a central role in our lives and in philosophical inquiry. Here I develop and motivate a structuralist ontology of social groups centered on social structures (i.e., networks of relations that are constitutively dependent on social factors). The view delivers a picture that encompasses a diverse range of social groups, while maintaining important metaphysical and normative distinctions between groups of different kinds. It also meets the constraint that not every arbitrary collection of people is a social group. In addition, the framework provides resources for developing a broader structuralist view in social ontology.     

行为博弈与社会交换

行为博弈与社会交换看似两个毫无关联的现象和研究领域,却有着内在的、实质性的联系。行为博弈也是一种社会交换或以社会交换为机制,社会交换则表现为一种行为博弈或有着内在的博弈性质。行为博弈与社会交换互为表里、互为机制、水乳交融,行为博弈是社会交换的行为博弈,社会交换是行为博弈的社会交换。以行为博弈的眼光来看待社会交换或以社会交换的意识来研究行为博弈,跨领域的研究洞视,各自互为对方启动了一方别开生面的研究天地,为枯燥乏味的传统博弈研究和死水微澜的社会交换领域凭添了一丝新鲜气息。     

Toddlers' Social Behaviors in Dyads and Groups

Although toddlers are clearly capable of interacting with peers, the amount and type of interactions among toddlers is controversial. Objectives of the present study were (a) to determine the effect of dyad versus group settings on the amount and type of social behaviors with peers, (b) to determine preference for interacting with peers versus adults, and (c) to determine differences in the types of behaviors directed to peers and adults. Sixteen children (with a mean age of 27 months) were observed in both a group setting and a dyad setting; their mothers were present in both settings. The children were from three different toddler classes, each meeting once a week. Specific social behaviors were coded, as well as the person to whom the behavior was directed (i.e., peer or adult). Setting affected toddlers' behaviors with adults but not behaviors with peers. Regardless of setting, toddlers preferred interacting with adults. The types of behaviors directed to peers and adults differed. Direct interactions with peers were rare, but interest and awareness of peers was shown by moderately high levels of proximity and parallel play. The use of different criteria to define social play appears to account for differences across studies in the amount of peer interaction.     

Why Seemingly Trivial Events Sometimes Evoke Strong Emotional Reactions: The Role of Social Exchange Rule Violations

People sometimes display strong emotional reactions to events that appear disproportionate to the tangible magnitude of the event. Although previous work has addressed the role that perceived disrespect and unfairness have on such reactions, this study examined the role of perceived social exchange rule violations more broadly. Participants (N = 179) rated the effects of another person’s behavior on important personal outcomes, the degree to which the other person had violated fundamental rules of social exchange, and their reactions to the event. Results showed that perceptions of social exchange rule violations accounted for more variance in participants’ reactions than the tangible consequences of the event. The findings support the hypothesis that responses that appear disproportionate to the seriousness of the eliciting event are often fueled by perceived rule violations that may not be obvious to others.     

Mood and Emotions in Small Groups and Work Teams

Affective influences abound in groups. In this article we propose an organizing model for understanding these affective influences and their effects on group life. We begin with individual-level affective characteristics that members bring to their groups: moods, emotions, sentiments, and emotional intelligence. These affective characteristics then combine to form a group's affective composition. We discuss explicit and implicit processes through which this affective combination occurs by examining the research on emotional contagion, entrainment, modeling, and the manipulation of affect. We also explore how elements of the affective context, such as organizationwide emotion norms and the group's particular emotional history, may serve to constrain or amplify group members' emotions. The outcome, group emotion, results from the combination of the group's affective composition and the affective context in which the group is behaving. Last, we focus on the important interaction between nonaffective factors and affective factors in group life and suggest a possible agenda for future research.     

Psychoanalysis and Social Work

Abstract

This paper traces the close relationship between psychoanalysis and social work after Freudian theory's dramatic impact on social work practice in the 1920s. It shows how revisions and expansion of psychoanalytic theory beyond its traditional base influenced clinical work during later decades until the 1960s, when society turned its attention to macrosystems intervention and other theoretical frameworks and practice models. The paper considers the impact of this change in emphasis on clinicians, direct practice, and schools of social work. Although it describes the resurgence of direct practice that occurred in the 1970s and 1980s, it discusses the reasons for the greatly diminished role of psychoanalytic theories in social work curricula. It concludes that there is little reason for optimism about psychoanalysis regaining a prominent position within the profession at the present time and comments on some implications of this state of affairs for those committed to advanced clinical training.     

Social Learning Strategies in Networked Groups

When making decisions, humans can observe many kinds of information about others' activities, but their effects on performance are not well understood. We investigated social learning strategies using a simple problem‐solving task in which participants search a complex space, and each can view and imitate others' solutions. Results showed that participants combined multiple sources of information to guide learning, including payoffs of peers' solutions, popularity of solution elements among peers, similarity of peers' solutions to their own, and relative payoffs from individual exploration. Furthermore, performance was positively associated with imitation rates at both the individual and group levels. When peers' payoffs were hidden, popularity and similarity biases reversed, participants searched more broadly and randomly, and both quality and equity of exploration suffered. We conclude that when peers' solutions can be effectively compared, imitation does not simply permit scrounging, but it can also facilitate propagation of good solutions for further cumulative exploration.