Managing emotion online

I apply emotion work to a case study of reader responses on the blog, Young House Love, owned by Sherry and John Petersik. The author performed a qualitative analysis of 1070 comments, examining readers' collective emotion work. After learning of the bloggers' hiatus, YHL readers responded using interpersonal and personal emotion management techniques. Comments exhibit deep acting and surface acting strategies directed primarily at the bloggers and their perceived emotional state. Positive sentiment emerged among comments as readers shared personal stories of connection, influence, expressions of support, and accounts. Furthermore, readers' comments reveal feeling rules guiding the YHL bloggers and readers. Thus, discursive efforts to influence the bloggers' emotions are conceptually linked to readers' attempts to rescue and repair the bloggers' public persona on YHL. This analysis confirms the relevance of Goffman's (1959) and Hochschild's (1979) work online and explores blogs as a tool for managing emotion. I also discuss the importance of the comments section in the co-creation of a blog.     

Feeling togetherness online: a phenomenological sketch of online communal experiences

Phenomenology and the Cognitive Sciences - The internet provides us with a multitude of ways of interacting with one another. In discussions about how technological innovations impact and shape our...     

Exploring perceptions of online infidelity

This study examines the similarities, differences, and potential linkages between perceptions of online infidelity and traditional infidelity using a sample of 123 individuals in committed relationships. Respondents nominated both sexually and emotionally based behaviors as unfaithful and expressed greater distress in response to hypothetical emotional, as compared to sexual, online infidelity. Unlike traditional infidelity, men generally were not more upset by sexual online infidelity than were women. Both men and women believed that emotional and sexual online infidelities were likely to co‐occur. A face‐to‐face meeting was perceived to be more likely following emotional, as compared to sexual, online infidelity and men were viewed as more likely than women to engage in sexual intercourse, given a face‐to‐face meeting with the online contact.     

The online disinhibition effect.

While online, some people self-disclose or act out more frequently or intensely than they would in person. This article explores six factors that interact with each other in creating this online disinhibition effect: dissociative anonymity, invisibility, asynchronicity, solipsistic introjection, dissociative imagination, and minimization of authority. Personality variables also will influence the extent of this disinhibition. Rather than thinking of disinhibition as the revealing of an underlying "true self," we can conceptualize it as a shift to a constellation within self-structure, involving clusters of affect and cognition that differ from the in-person constellation.     

Use of health-related online sites

This report offers recommendations to physicians who provide information or services through online sites. The recommendations maintain that physicians responsible for health-related information should ensure that it is accurate, timely, reliable, and scientifically sound. Also, advice to the online users with whom physicians do not have pre-existing relationships or the use of decision-support programs that generate personalized information directly transmitted to users should be consistent with general and specialty-specific standards. In particular, these standards address truthfulness, protection of privacy, informed consent, and disclosures including limitations inherent in the technology. Finally, physicians who establish or are involved in health-related online sites must minimize conflicts of interest and commercial biases and, if patient specific information is transmitted, they must provide high-level security protections, as well as privacy and confidentiality safeguards.     

Blurring boundaries and online opportunities

The rising use of social media, for both clinical and nonclinical purposes, obviates the need for policy to more explicitly guide physicians, and their behaviors, in this new digital environment.The current report from the AMA Council on Ethical and Judicial Affairs (CEJA) addresses a number of these issues, specifically the nature of interaction and representation between physicians and patients. However, given the nature of the focus of this report-the nonclinical use of the internet and social media-there are a number of issues that deserve attention, in particular encouraging education and addressing how to approach relationships among medical professionals of varying levels of training.     

Opportunities of online analysis1

The question of whether tele-analysis is an acceptable way of conducting analysis has been discussed since it has become available. Merchant (2016) and others concluded that ‘the essentials of a genuine analytic process are not necessarily precluded’ (p. 1). In this paper, the author goes a step further and examines potential advantages of tele-analysis. There may be benefits for patients with a history of physical or sexual abuse who value the distance. The potential for a ‘safe place’ for work with erotic transference is also examined. In a further section the author is interested in allowing the analyst the freedom to practise in an authentic way, congruent with their personality. Also explored is the concept of the interactive field including the technological medium, which is subject to synchronistic events. Finally, the author gives examples of a deep connection between patient and analyst which came about despite the physical distance.     

Perceived trustworthiness of online shops

• Trust has been found to be crucial for consumer behaviour towards online shops. However, existing studies on the role of trust in electronic commerce are mainly based on ad hoc scales to measure trustworthiness, merely rely on self‐reported consequences of trust such as intention to buy, and focus on low‐risk products.
• In a web‐based study, 634 participants interacted with a provider of medical goods, that is a simulated online pharmacy. The study develops and employs a psychometrically sound scale for assessing perceived trustworthiness of online shops. Moreover, it examines the impact of trustworthiness on both consumers' intended and actual behaviour towards online shops.
• Results show that trustworthiness promotes both intention to buy and actual financial risk taking. Perceived risk was not found to moderate the relationship between trustworthiness and intention to buy. Instead, trustworthiness partially mediated the influence of perceived risk on intention to buy. The results from the scale development challenge multidimensional conceptualizations of trust; comparing this finding with other studies suggests that the duration of the relationship might moderate the dimensionality of trust.

Copyright © 2008 John Wiley & Sons, Ltd.     

Examining abuse in online media

While online spaces and media offer unique possibilities for participating in critical and mundane communication, these also introduce several problems in the form of abuse such as trolling, flaming, or other anti‐social behavior. Social and personality psychologists offer a range of explanations for abusive behavior online. Here we distinguish between explanations that treat online abuse as readily known and consequently proceed with examining possible causes of such abuse, and those that treat abuse as a situated act of communication worth examining in its own right. The latter examines how abuse is accomplished, treated, and negotiated in specific online settings. A central advantage of doing so is that the specifics and details of instances of abuse become amenable to examination and consequently allow for identification of in situ means by which abuse maybe challenged. In taking this approach, online abuse is examined for how it is produced and situated in specific social and interactional settings.     

Buying books online: follow-up

In a sample of 72 undergraduates, purchasing books online was predicted by their computer/Internet skills.     

Attitudes toward buying online as predictors of shopping online for British and American respondents.

This study compared the attitudes toward online shopping of British and American individuals. Using a sample of 327 British and American university students, the British respondents were found to have less favorable attitudes toward online shopping. Attitudes toward online shopping were found to be significant predictors of making online purchases. The implications of these results were discussed and suggestions made for future research.     

The impact of online brand community type on consumer's community engagement behaviors: consumer-created vs. marketer-created online brand community in online social-networking web sites

The current study proposed and tested a theoretical model of consumers' online brand community engagement behaviors, with particular attention given to online brand community type (consumer vs. marketer-created). By integrating attribution and social identity theories, this study investigated the causal linkages between intrinsic motives of altruism, social identification motivations, and online brand community engagement behaviors. The results showed that consumers' online brand community engagement intentions were indirectly influenced by the different types of communities through different levels of consumers' attributions to intrinsic motives of altruism. This study also found that, in the attribution processes, consumers' intrinsic motives of altruism motivated them to identify themselves socially with the online communities they join. Finally, this study demonstrated that the intrinsic motives of altruism and social identification motivations provided strong social incentives to motivate consumers to engage in subsequent online brand community behaviors.     

Misconceptions and realities about teaching online

This article is intended to guide online course developers and teachers. A brief review of the literature on the misconceptions of beginning online teachers reveals that most accept the notion that putting one’s lecture notes online produces effective learning, or that technology will make education more convenient and cost-effective for all concerned. Effective online learning requires a high level of responsibility for learning on the part of students and a reduction of the teacher-student power differential. This, in turn, has major implications for faculty and course development, student selection criteria, the cost of instruction, and the outcomes of education. Effective online teaching focuses on processes of learning rather than outcomes, and is consistent with modern principles of learning that emphasize focusing on issues of high interest to learners, teaching students to use skills of active and effective learning, providing prompt feedback, and enabling students to establish learning goals and employ alternative paths to achieving those goals. Multiple ways of operationalizing these goals online are presented. Tips are offered concerning selection of students who are capable of benefiting from the online experience, developing curriculum that is user-friendly, using resources that stimulate good writing and critical thinking, and limiting class size to a manageable number.     

Ensuring quality in online career mentoring

This article explores the issue of quality in online career mentoring. It builds on a previous evaluation of Brightside, an online mentoring system in the UK which is primarily aimed at supporting young people's transitions to further learning. The article notes that participants in Brightside's mentoring programmes reported satisfaction with their experiences, with many stating that it helped them to make decisions and to positively change their learning and career behaviours. However, the article argues that there are challenges in ensuring quality and consistency connected to both the voluntary nature of mentoring and the online mode. The article proposes a 10-point quality framework to support quality assurance, initial training and professional development for online mentors.     

An online measure of thought suppression

An online thought-suppression paradigm was developed to test predictions of ironic process theory. Participants concentrated on or suppressed a particular semantic category. Semantic activation was indexed by the latency to name words from the category. In Experiments 1 and 2, an analog intrusion was introduced while participants were trying to suppress the information. Results consistent with ironic process theory were observed using words with polar opposites in Experiment 1 and words without polar opposites in Experiment 2. To determine whether these effects were dependent on the analog intrusion, Experiment 3 replicated Experiment 1 without the intrusion. Concentration generated semantic activation, but suppression exacerbated this activation. The data imply that hyperaccessibility results from efforts to suppress, whereas the processes of thought suppression identified by ironic process theory require the presence of material inconsistent with a desired cognitive state.     

Theory and policy in online privacy

Two technological behemoths, the computer and the Internet, have greatly facilitated the ease of collecting, managing, processing, and sharing information about individuals. This has been beneficial in accomplishing some socially and economically valuable objectives such as preventing fraud, tracking illegal behavior, and introducing potential customers to goods and services in which they may be interested. Unfortunately, the unfettered accumulation and analysis of personal data—both knowingly and inadvertently while web browsing online—has also ushered in significant privacy concerns. This thought piece introduces the issue, provides case studies and relevant legislation to underscore its gravity, and presents two rough theoretical models to aid in construing the phenomenon of online privacy. Suggestions for how the interpretive frameworks can be tested are also provided, along with a general call for increased legislation of transactional activity in cyberspace. His research interests include computer crime, corporate security, and criminological theory.     

Offline and online automatic number comparison

This paper focuses on automatic number processing as instantiated in the size congruity effect. It was recently argued that long-term "associations between individual digits and the attributes 'small' and 'large' create the size congruity effect" (Choplin and Logan 2003, abstract, p. 17). Moreover, these authors proposed the additional assumption that the relevant connections are acquired over a lifetime of experience with numbers. We show that at least one of these assumptions is not true: either the size congruity effect derives from an (online) comparison effect between two numbers at the time of stimulus presentation (violating the first assumption) or the relevant connections flexibly change (offline) between trials during the course of one experimental session (violating the second assumption).     

Buying books online: a replication

In a replication study, purchasing books online by 137 state college students was predicted by computer/Internet skills.     

Disembodiment in online social interaction: impact of online chat on social support and psychosocial well-being.

This study investigates how disembodiment--that is, transcendence of body constraints in cyberspace--in online chat affects social psychological well-being. The results demonstrate that disembodiment is a strong predictor of increased loneliness and depression, and decreased social support. However, the amount of chat use is a positive contributor to decreased offline estrangement and depression, and increased happiness. These contrasting results suggest that online chat use is a technology for social connection used for offline connectivity, but the disembodiment motive is associated with declines in social support and psychosocial well-being. The investigation of specified motives for online interaction, personal competency, or advanced technological alternatives in interaction is suggested for future research on the effects of online interaction on offline outcomes.