A self-regulation approach to understanding citizenship behavior in organizations

Researchers have generally taken a between-person, cross-sectional approach to understand why employees engage in organizational citizenship behavior (OCB). However, in light of recent work indicating that motivated behavior in organizations is often better understood using a within-person, longitudinal approach, we conceptualize citizenship performance as a dynamic cycle that varies over time. Specifically, we use self-regulation theory to explain how employees seek to fulfill goals through their OCBs, make plans to achieve those goals, engage in OCBs, and process feedback regarding their citizenship behavior. In doing so, we highlight the role played by chronic and working self-concept orientations. We also explore the way affective states influence self-regulation and citizenship, discuss unconscious or habitual acts of citizenship, and address the ways in which self-regulation and citizenship may vary over time.     

Mentoring others: A dispositional and motivational approach

Dispositional and motivational variables related to the propensity to mentor others and to the provision of career and psychosocial mentoring were examined. Results indicated that prosocial personality variables (other-oriented empathy, helpfulness) related to willingness to mentor others and also accounted for unique variance beyond variables associated with life and career stages. Other-oriented empathy related to actual experience as a mentor. Results also indicated that motives for mentoring others differentially related to psychosocial and career mentoring.     

A self-regulatory approach to understanding boredom proneness

We investigated the relationship between self-regulation and two types of boredom proneness (perceived lack of internal stimulation, perceived lack of external stimulation) using a variety of measures of self-regulation. These included a general measure of self-control, measures of both regulatory focus (i.e., promotion or a sensitivity to gains/non-gains vs. prevention or a sensitivity to losses/non-losses) and regulatory mode (i.e., assessment or the tendency to compare means and goals vs. locomotion or the tendency to initiate and maintain commitment to action), and measures of cognitive flexibility (i.e., a perceived sense of control and the tendency to seek alternative solutions). Results identified a unique set of factors related to each boredom proneness component. Trait self-control and prevention focus were associated with lower boredom propensity due to a lack of external stimulation. Locomotion and the tendency to seek alternatives were associated with lower boredom propensity due to a lack of internal stimulation. These findings suggest that effective goal pursuit is associated with reduced likelihood of experiencing boredom.     

A conditional approach to dispositional constructs: the local predictability of social behavior

A conditional approach to dispositions is developed in which dispositional constructs are viewed as clusters of if-then propositions. These propositions summarize contingencies between categories of conditions and categories of behavior rather than generalized response tendencies. A fundamental unit for investigating dispositions is therefore the conditional frequency of acts that are central to a given behavior category in circumscribed situations, not the overall frequency of behaviors. In an empirical application of the model, we examine how people's dispositional judgments are linked to extensive observations of targets' behavior in a range of natural social situations. We identify categories of these social situations in which targets' behavior may be best predicted from observers' dispositional judgements, focusing on the domains of aggression and withdrawal. One such category consists of subjectively demanding or stressful situations that tax people's performance competencies. As expected, children judged to be aggressive or withdrawn were variable across situations in dispositionally relevant behaviors, but they diverged into relatively predictable aggressive and withdrawn actions in situations that required the social, self-regulatory, and cognitive competencies they lacked. Implications of the conditional approach for personality assessment and person perception research are considered.     

A construal level approach to understanding interpersonal processes

Construal level theory proposes that viewing events and objects from a distance (whether physical or psychological) leads individuals to construe them in more abstract, higher‐level ways. At high‐level construal, individuals focus on the overall gist or bigger picture, rather than on situationally‐dependent, concrete details. What patterns then emerge in how construal level relates to interpersonal processes? We find that an individual's construal level has implications for both (a) perceptions of others and (b) social influence. Specifically, our review suggests that high‐level (relative to low‐level) construal is related to greater holistic processing of the self and others by discussing literature linking construal level to person‐perception biases such as the fundamental attribution error and correspondence bias, as well as research on how construal level relates to stereotyping and prejudice. We further review a broad array of research examining social influence relating to self‐relevant feedback, the influence of aggregate versus anecdotal information, and the impact of abstract versus concrete language. We propose future avenues for CLT research relating to person‐perception biases, romantic relationships, stereotyping and prejudice, and the strategic use of construal level in the pursuit of specific interpersonal goals.     

Deep-level and surface-level individual differences and applicant attraction to organizations: A meta-analysis

Given the importance of individual differences in the study of applicant attraction to organizations, we conducted a meta-analysis to assess the relationship between both applicant deep-level characteristics (e.g., applicant ability, personality, and experience) and surface-level characteristics (e.g., race, gender, and age) with applicant attraction. Results of our review of over 1700 articles (of which, 85 provided relevant data for our analysis) indicated that several relevant applicant individual differences are related to applicant attraction, independent of organizational influences. Stronger effect sizes were found for applicant deep-level characteristics (versus surface level) as well as field studies (versus lab studies). Extraversion and conscientiousness had the strongest positive relationships with applicant attraction, while applicant grade point average, as an indicator of ability, had the strongest negative relationship. The significance of these findings, including implications for applicants and organizations, is discussed.     

Beyond job satisfaction: A five-year prospective analysis of the dispositional approach to work attitudes

Mounting evidence indicates a dispositional component to global job satisfaction. Unfortunately, however, relatively little attention has been given to the potential effects of dispositions on work-related attitudes other than global job satisfaction. We used a five-year prospective design to investigate the relationships of affective disposition with a set of attitudes oriented toward different aspects of work: the job, the organization, and the career. Job satisfaction, organizational commitment, job involvement, career commitment and career satisfaction each showed significant stability over five years. Cross-lagged panel analyses suggested that affective disposition plays an important role in the change of job attitudes across time. Analyses also support the hypothesis that affective disposition would be more weakly related to job involvement than to the other attitudes.     

A critique of the microcounselling approach to problem understanding

Microcounselling approaches involve teaching the component behaviours of effective counselling or interviewing within a problem-solving framework. Egan, Ivey and Carkhuff, as proponents of this view, stress that later action stages of the problem-solving cycle should be based on an adequate understanding of the client's problem. The relationship between the skills which comprise the microcounselling approach and the goal of problem understanding is examined. It is argued that the approach lacks any explanation of how problem understanding is reached, and that it concentrates instead on the communication techniques involved in the discovery and modification of the client's understanding. This omission leaves counsellors without a rationale for the modification of their clients' views and without a means to regulate their use of the various microskills. Information theory and recent research on complex problem-solving are introduced to explain the skills involved in reaching a high-quality understanding of a client's problem. Given that these complex cognitive processes are not addressed in the microcounselling approach, suggestions are made for its modification.     

A daily process approach to individual differences in stress-related alcohol use

In our research we have used a variety of daily designs (paper-and-pencil or Internet-based daily diaries, experience sampling via palmtop computers) to examine how individual differences in coping styles, alcohol-outcome expectancies, and drinking motives predict stress-related and negative affect-related alcohol use. Our work has furthered research in this area in two ways. First, we have examined how these risk factors are associated with within-person associations among temporally proximal reports of stressors, negative affect, and alcohol use. Second, we have examined whether purportedly stable individual-difference factors demonstrate meaningful within-person variation and thus also might be conceptualized as important process variables. Our findings from this line of research, along with those from new data that we present, indicate some disparities between the results found at the within-person versus the between-person levels of analysis. More importantly, this line of research offers insights into questions that could not be addressed using traditional cross-sectional or long-term longitudinal designs. Limitations and future directions are discussed.     

A threshold approach to understanding the origins of attachment disorganization

Disorganized attachment in infancy is known to predict a wide range of maladaptive outcomes, but its origins are poorly understood. Parental lack of resolution concerning loss or trauma has been proposed to result in atypical parenting behaviors, which in turn have a disorganizing effect on the parent-child relationship. The authors review the evidence for this transmission pathway, considering other factors (e.g., social environment, child characteristics) that might enrich understanding of the antecedents of disorganization. A threshold approach is proposed to explain (a) why different parental behaviors are linked to disorganization depending on prevailing social conditions and (b) why certain children appear more vulnerable to forming a disorganized attachment relationship.     

A functional approach to understanding attitudes toward AIDS victims.

Attitudes toward victims of AIDS were conceptualized as serving three possible functions: a value-expressive function (e.g., stigmatization), an ego-defensive function (e.g., homosexual prejudice), or a knowledge function (e.g., victim derogation). These functions were evaluated by having a sample of U.S. undergraduates respond to a victim who had contracted AIDS by one of three different means: a blood transfusion, a sexual encounter of a homosexual nature, or intravenous drug use. Subjects then indicated their beliefs about the victim's responsibility for the disease, feelings toward the victim, and likely behavioral interactions with the victim. The findings provided most support for the knowledge function of attitudes toward AIDS victims.     

A structural modeling approach to the understanding of parenting stress

Tested and cross-validated a multidimensional model of predictors of parenting stress on data from a population-based sample of Swedish mothers (N = 1,081) with children ages 6 months to 3 years. The study was a cross-sectional questionnaire study, focusing on the explanation of variance in parenting stress. Structural equation modeling procedures permitted disentanglement of total, direct, and indirect effects. A Swedish instrument based on parts of the Parent Domain in the Parenting Stress Index was used as a measure of stress. The results provided general support for the proposed model. High workload, low social support, perception of the child as fussy-difficult, negative life events, child caretaking hassles, more children in the family, and high maternal age related directly to more stress. Child irregularity contributed indirectly to mother's experienced stress. No buffering effects of social support were found. Forty-eight percent of the variance in the parenting stress measure was explained by the model. Implications for interventions were discussed.     

An information-based approach to action understanding

It has been proposed that the ability to make sense of other agents' behavior relies on the activation of internal mechanisms that map action perception onto action execution. In this study we explored the constraints on this ability introduced by eyeheight-scaled information in the optic array. Short and tall participants provided maximum overhead reaching judgments for themselves and another participant. Perceptual information was manipulated by changing the participants' optically specified eyeheight. Observers were modestly accurate in perceiving maximum overhead reach for themselves and for another actor whose action capabilities differed. Perceived maximum overhead reach increased for both self- and other-judgments when the perceiver's eyeheight was increased. The results suggest an important role of perceptual information that has gone unrecognized in existing accounts of action understanding and prediction.     

A prototype approach to understanding sexual intimacy through its relationship to intimacy

The nature of sexual intimacy using lay conceptions (i.e., prototypes) of intimacy and sexual intimacy has been explored. In Study 1, participants listed the features of sexual intimacy and intimacy. In Study 2, centrality ratings of these features were obtained. Although the 2 prototypes were very similar, they each had unique central attributes. In Study 3, central features of both concepts were found to be more salient in memory than peripheral features. Finally, in Study 4, the endorsement of central intimacy and sexual intimacy attributes in real romantic relationships were associated with relationship quality and sexual well‐being, respectively. The nature and function of sexual intimacy is discussed, and it has been concluded that sexual intimacy is best conceptualized as a subtype of intimacy.     

Five potential principles for understanding cultural differences in relation to individual differences

This paper deals with psychological differences between two cultures, with respect to the differences between individuals in those same cultures. Five principles are presented which describe either actual or probable empirical relationships between within- and between-culture differences, and a possible theoretical account is given for each of the presumed differences. (1) The differences between “cultures” seem “bigger” than the actual differences between the individuals in these same cultures. This relation is attributed to the idea that universal human biological predispositions are often opposed by cultural traditions, so the outcome is somewhat of a compromise between the two. (2) Differences between individuals in different cultures are generally larger in behavior than in thoughts or feelings This is attributed to the fact that it is easier to socialize behavior than mental events. (3) Many cultural differences are expressed in individuals in terms of different default responses or interpretations or preferences for the same situation. Dominant responses in one culture are usually a less salient part of the repertoire of individuals in another culture. (4) Much of the effect of culture, and our impression of culture differences, results from the physical/social artifacts (environments, institutions) created by the culture. There is a strong tendency by psychologists to under-rate or ignore the effects of the physical environment. (5) In the contemporary world, differences between individuals in two cultures will be larger in older generations. Cultural differences may be markedly reduced in the most recent generations, on account of globalization. The position put forth is an attempt to integrate the ideas that there are real human predispositions of various sorts and that culture is a powerful force, and to explain why it is surprisingly easy for us to understand the viewpoint of people from other cultures (their “reality”is often a less preferred alternative in our own repertoire).     

A direct approach to individual differences scaling using increasingly complex transformations

A family of models for the representation and assessment of individual differences for multivariate data is embodied in a hierarchically organized and sequentially applied procedure called PINDIS. The two principal models used for directly fitting individual configurations to some common or hypothesized space are the dimensional salience and perspective models. By systematically increasing the complexity of transformations one can better determine the validities of the various models and assess the patterns and commonalities of individual differences. PINDIS sheds some new light on the interpretability and general applicability of the dimension weighting approach implemented by the commonly used INDSCAL procedure.     

The effects of dispositional empathy on emotional reactions and helping: A multidimensional approach

Recent research indicates that an affective state termed empathic emotion, and characterized by feelings of sympathy and compassion for another, is associated with altruistic responding. That is, persons experiencing high levels of empathic emotion offer help to another even when escape from the situation is easy. Persons experiencing high levels of another emotional state—personal distress—help much less when escape from the situation is easy. A study was conducted to test two related hypotheses. The first was that individual differences in empathy can influence empathic emotion and personal distress, above and beyond the influence of situational factors. The second hypothesis was that this effect of individual differences is due to variation in emotional and not cognitive empathy. The results provide support for both hypotheses. Regarding hypothesis 1, a significantly greater proportion of the variance in emotional reactions was accounted for when individual difference factors were included as predictors. Hypothesis 2 was also supported: It was found that a dispositional measure of emotional empathy was clearly related, and a dispositional measure of cognitive empathy was clearly unrelated, to these emotional reactions. The results provide support for a multidimensional view of empathy.