Working for free: A fundamental value of counselling

This paper challenges two myths about voluntary sector counselling, namely (a) that volunteer counsellors and voluntary sector counselling are the same thing, and (b) that standards of practice in the voluntary sector are significantly different from those elsewhere. The paper also argues that voluntary sector counselling nurtures a deeply felt commitment to respond to human need without monetary recompense. Drawing on evidence from a study of voluntary sector counselling in Scotland, we show that a substantial proportion of voluntary sector counselling is undertaken by paid workers, and that many counsellors who volunteer in one setting undertake paid counselling work in another setting. We demonstrate that the majority of voluntary sector counselling agencies in Scotland work within ethical frameworks developed by the professional bodies for counselling, and we argue that these agencies have been at the forefront of efforts to enhance the quality and safety of counselling services available to the public. We identify and illustrate three overlapping reasons why large numbers of highly qualified counsellors give their time and expertise for free: because of their desire to support the work of agencies through which the accessibility of counselling is extended; because volunteer counselling constitutes personally rewarding and meaningful work; and as an expression of their commitment to give freely of themselves. In conclusion we argue that voluntarism is central to counselling, but that parts of the counselling world are at risk of forgetting this core value.     

Factors influencing the attitudes and commitment of volunteer alcohol counsellors

The attitudes of volunteer counsellors towards clients with alcohol problems and the counsellors' commitment to their agencies were investigated. A questionnaire was devised, incorporating the Alcohol and Alcohol Problems Perception Questionnaire, and was distributed to volunteer counsellors working within Volunteer Alcohol Counsellors' Training Scheme (VACTS) recognised agencies in England. Two hundred and thirty counsellors were eligible to complete questionnaires, representing approximately half of the total population of volunteer counsellors in VACTS agencies; 141 questionnaires were completed. The results indicated the importance of role recognition by agencies in enhancing counsellor attitudes towards their work; levels of experience, in terms of length of service and the number of clients seen, also appeared to be significant. Future agency commitment seemed to be positively influenced by four agency incentives, defined as role recognition, role support, training, and accreditation. Differing modes of supervision correlated positively with counsellors' attitudes towards clients and with their future agency commitment. It is concluded that voluntary agencies have an important role to play in maintaining positive attitudes and retaining their volunteer staff.     

A feasibility study of the systematic evaluation of client outcomes in a voluntary sector counselling agency

There is an increasing demand on voluntary sector counselling agencies to evaluate the effectiveness of their work with clients. A pilot study was carried out in a voluntary sector counselling agency to assess the feasibility of adopting a well‐established evaluation system (CORE) designed to measure client outcomes. The paper describes the issues and complexities involved in introducing such a system, and explores the impact of the evaluation on counsellors, staff and users of the service. It is suggested that evaluation can play an important role within voluntary organisations in enabling counsellors and staff to reflect on their work.     

The Soft Underbelly of System Change: The Role of Leadership and Organizational Climate in Turnover during Statewide Behavioral Health Reform

This study examined leadership, organizational climate, staff turnover intentions, and voluntary turnover during a large-scale statewide behavioral health system reform. The initial data collection occurred nine months after initiation of the reform with a follow-up round of data collected 18 months later. A self-administered structured assessment was completed by 190 participants (administrators, support staff, providers) employed by 14 agencies. Key variables included leadership, organizational climate, turnover intentions, turnover, and reform-related financial stress ("low" versus "high") experienced by the agencies. Analyses revealed that positive leadership was related to a stronger empowering climate in both high and low stress agencies. However, the association between more positive leadership and lower demoralizing climate was evident only in high stress agencies. For both types of agencies empowering climate was negatively associated with turnover intentions, and demoralizing climate was associated with stronger turnover intentions. Turnover intentions were positively associated with voluntary turnover. Results suggest that strong leadership is particularly important in times of system and organizational change and may reduce poor climate associated with turnover intentions and turnover. Leadership and organizational context should be addressed to retain staff during these periods of systemic change.     

A profile of counsellors working in non-statutory alcohol services

There are 39 voluntary sector alcohol agencies in the UK who meet minimum standards of counselling set out by the national organization Alcohol Concern through their Volunteer Alcohol Counsellors Training Scheme (VACTS). This paper reports on a study to create a profile of volunteer counsellors who work in VACTS-recognized agencies. Fifeen agencies agreed to take part in the study, and 141 counsellors completed and returned a mailed survey questionnaire, to elicit information about demographic characteristics, current and previous counselling training, reasons for undertaking the VACTS training and level of experience within agencies. The results suggest that this cohort of counsellors tend to conform to the volunteer stereotype of the middle-aged middle-class woman. Many counsellors utilize their experience within agencies to develop counselling skills, often in connection with further counselling courses, or to consider a change in career direction. Some counsellors wish to use personal experience of alcohol problems to help others undergoing similar difficulties. In contrast to those in the generic volunteer field, counsellors appear to retain long-term involvement with their agencies. The study concludes that alcohol services in the UK rely greatly upon a group of committed and competent volunteers to deliver individual counselling to problem users of alcohol.     

Perspectives on probation and mandated mental health treatment in specialized and traditional probation departments

Despite the prevalence of mentally ill probationers, and probation officers' (POs') central role in their supervision, this is the first reported study to investigate how POs implement mandates to participate in psychiatric treatment. Five focus groups were conducted in major cities with 32 POs and 20 probationers representing a mix of traditional and "specialty" probation agencies. Three key findings resulted. First, there were considerable differences between POs in specialty and traditional agencies in the nature, range, and timing of strategies applied to monitor and enforce treatment compliance. Second, the quality of PO-probationer relationships colored POs' use of these strategies and was perceived as central to probationer outcomes. Relationships characterized by a respectful, personal, approach were perceived as more effective in achieving desired outcomes than those that were more authoritarian. Third, specialty agencies strongly emphasized offender rehabilitation whereas traditional agencies focused more exclusively on community safety. These agencies differed in how well probationers with mental illness "fit" their standard operating procedure. Implications for future research and directions for probation practice are discussed.     

Voluntary Agencies’ Responses to,and Attitudes toward Male Rape: Issues and Concerns

This paper critically explores voluntary agencies’ responses to, and attitudes toward male survivors of rape in England and Wales. There has been a gap in this area, so this paper attempts to fill this gap in knowledge by examining how these survivors experience service delivery and by examining what contributions feminist theory and research has made to understand ‘male rape’. This paper argues that feminist theory and research neglects male rape and this negligence can also be seen in voluntary organisations for survivors. Therefore, through the neglect of male rape, the gender roles of men and women are reinforced instead of being tackled. This paper contributes to knowledge by opening up a discussion on male rape in the academic setting, in feminist theory and research debates, and in research surrounding voluntary agencies. This, in turn, helps to raise awareness of such a ‘hidden’ phenomenon in policy and practice and helps to form a better understanding not only of male rape, but also of the responses and attitudes toward it by voluntary provisions and the wider society.     

Do future thoughts reflect personal goals? Current concerns and mental time travel into the past and future

Our overriding hypothesis was that future thinking would be linked with goals to a greater extent than memories; conceptualizing goals as current concerns (i.e., uncompleted personal goals). We also hypothesized that current-concern-related events would differ from non-current-concern-related events on a set of phenomenological characteristics. We report novel data from a study examining involuntary and voluntary mental time travel using an adapted laboratory paradigm. Specifically, after autobiographical memories or future thoughts were elicited (between participants) in an involuntary and voluntary retrieval mode (within participants), participants self-generated five current concerns and decided whether each event was relevant or not to their current concerns. Consistent with our hypothesis, compared with memories, a larger percentage of involuntary and voluntary future thoughts reflected current concerns. Furthermore, events related to current concerns differed from non-concern-related events on a range of cognitive, representational, and affective phenomenological measures. These effects were consistent across temporal direction. In general, our results agree with the proposition that involuntary and voluntary future thinking is important for goal-directed cognition and behaviour.     

The potential impact of the existence of NVQs on advice giving in voluntary settings

The impact of the introduction of National Vocational Qualifications on the role of agencies such as Citizens' Advice Bureaux—i.e. voluntary-sector advice agencies with a strong welfare rights ethos—is examined. The implications of NVQs on the everyday practice of advice giving in voluntary settings is explored.     

Voluntary work with sporting activities for Jewish children and teenagers: commitment to inclusiveness,Jewish identity,and a future Jewish life – an interview study

Membership in Jewish congregations seems to be declining and modern society has been described as a challenge to Jewishness and to the future for Jews as a people with shared characteristics and traditions. Activities for children and teenagers have gained increasing attention, since such activities might be a reassurance of a future Jewish life. To arrange such activities is, however, demanding and individuals who commit themselves to voluntary work are essential. In this study, six members of a Swedish Conservative congregation, who were committed to voluntary work with sporting activities for children and teenagers, were interviewed about the way in which they perceived their voluntary work. A thematic analysis was conducted. The volunteers concluded that everyone should feel included in the activities. They had a nuanced view of Jewish identity and also welcomed those who were not considered halakhically Jewish. Moreover, they wanted to support a positive Jewish identity in the new generation. Their work was perceived as meaningful even though they said that congregants who felt that the activities should adhere to Halakhah had criticized them. It is proposed that congregations should support voluntary workers and facilitate their efforts, otherwise experiences of misrecognition might evolve, experiences that are counterproductive for a vital congregational life.     

The consumption and disposition behaviour of voluntary simplifiers

• Voluntary simplicity is a lifestyle choice that has received increasing media attention over time. A defining characteristic of voluntary simplicity is reduced material consumption and the removal of clutter from one's life, thus suggesting the topic of disposition may inform our understanding of voluntary simplifier lifestyle behaviour. This paper explores the disposition activities of voluntary simplifiers in the context of their overall consumption behaviour using a series of in‐depth interviews with 12 current voluntary simplifiers. The findings show that disposition plays an important role in voluntary simplifier behaviour, especially during the initial stages of adopting the lifestyle. The consideration of future disposition activities was also found to influence the day‐to‐day consumption behaviour of participants.

Copyright © 2010 John Wiley & Sons, Ltd.     

What Do People Think About the Risks of Driving? Implications for Traffic Safety Interventions1

Two studies found that people generally think of themselves as better than average drivers. Both older and younger people rated themselves slightly better than peers, with the younger people rating their peers as the worst drivers but rating themselves as if they did not belong to this group. University students rated their peers as being more similar to themselves than did nonuniversity younger people. A factor analysis found five dimensions along which people thought about driving risks: environmental and road conditions, unexpected events, driver problems, necessary or unavoidable driving risks, and voluntary driving risks. Speeding was thought of in two ways, as both an unavoidable driving risk and as a voluntary risk. Differences were found between general and specific questions, and a theoretical framework for exploring these in future research was proposed predicts differences between a situational or dispositional focus. The implications of the results for traffic safety interventions were drawn out, and specific recommendations, made for targeting such interventions.     

Controlled information processing,automaticity, and the burden of proof

Cognitive psychologists often distinguish between voluntary and involuntary/automatic processes in attention and cognitive control. Dedicated experimental paradigms have been developed to isolate involuntary information processing, but these paradigms tend to assume a rigid and inflexible process that is either stimulus-driven or built up through simple repetition. In contrast, voluntary information processing is often assumed when processing is in line with arbitrarily defined task-specific goals. Here I review evidence from multiple cases suggesting that ostensibly goal-directed cognitive processes may not be so voluntary and controlled. It is argued that automatic processes can be conditionalized to reflect the task relevance of the stimuli and selection history in a variety of ways, rapidly and flexibly adjusting in order to facilitate future goal-directed behavior. As a result, many studies assumed to have measured a voluntary cognitive process have likely measured an amalgam of voluntary and automatic processes, thus blurring the distinction between the two. Automaticity may be much broader and more sophisticated than has previously been thought, which has wide-reaching implications for our conception of human cognitive control.     

Corporate Responses to Claims of Environmental Misconduct: The Case of Phelps Dodge and Blackwell,Oklahoma

Drawing from fieldwork and thematic content analysis, we examine corporate responses to allegations of environmental misconduct surrounding a decommissioned zinc smelter plant in Blackwell, Oklahoma. Environmental grievances center on health effects associated with exposures to lead, cadmium, and arsenic and local activists charge the responsible company, Phelps Dodge, with pandering to local city officials and state regulatory agencies. Local citizens and their lawyers accuse the company of compromising public health and environmental safety by conducting improper soil samples and neglecting proper cleanup of resident homes and public spaces. Findings indicate that Phelps Dodge responded to charges of organizational misconduct by engaging in a strategic campaign of organizational impression management that included the development of a “good neighbor campaign,” the establishment of a community outreach program to promote their voluntary environmental remediation efforts, and the diffusion of responsibility through the identification of alternative exposure scenarios.     

Involuntary and voluntary mental time travel in high and low worriers

Worry as a trait is an individual's general tendency to become worried, which in severe cases is associated with the diagnosis Generalised Anxiety Disorder. Mental time travel (MTT) is the ability to mentally project oneself into one's personal past or future, in terms of memories of personal past events or projections of possible events in the personal future. MTT can be voluntarily initiated or occur involuntarily. The current exploratory study investigated involuntary and voluntary MTT in the context of trait worry, thereby bringing together research on worry and MTT. High (N=20) and low (N=16) worriers recorded involuntary and voluntary autobiographical memories and future projections using a structured diary method. We predicted that MTT in high worriers would show signs of cognitive avoidance, such as reduced emotional intensity, more observer perspective, less visual imagery, or coming up with overgeneral or less self-relevant events. We found only partial support for our hypotheses in that high worriers rated personal memories and future projections lower on measures of self-relevance than did low worriers.     

Building career guidance capacity in the voluntary and community sector

A programme designed to develop the capacity of voluntary agencies and community groups to deliver information, advice and guidance (IAG) on learning and work to their clients and members is outlined. Four forms of capacity building are distinguished: internal IAG capacity building, based on developing IAG resources within the agency or group itself; external IAG capacity building, based on the agency or group offering IAG resources delivered by outside providers; learning capacity building, based on learning brokerage; and organisational capacity building, contributing to the development of the agency or group in broader terms.     

Negative Affective Responses to Stress among Urban Police Officers: A General Strain Theory Approach

ABSTRACT

The larger literature on police stress indicates that much of their stress emanates from two sources: organizational and environmental. These sources coexist in officers’ lives but function differently across police agencies. Officer experiences with stress also tend to lead to emotional reactions, some of which can be negative and increase the risk of misconduct. Agnew’s general strain theory provides one useful theoretical framework within which the relationship between officer strain and negative emotions can be investigated. Using data from three urban Texas police agencies, this study investigates the main sources of police strain as predictors of anger, depression, and burnout. Further, differences in negative emotions across agencies are also examined. Results show that organizational stress is significantly related to all three negative emotions across agencies. Implications and future research directions are highlighted.     

How effective are minimally trained/experienced volunteer mental health counsellors? Evaluation of CORE outcome data

Background: Existing research findings indicate that minimally trained/experienced paraprofessional counsellors can be as effective as professionally trained and experienced counsellors. More research into the effectiveness of paraprofessionals with specific client populations is required to determine the conditions under which they can be most effective. Aims: To evaluate the effectiveness of a group of 12 minimally trained/experienced volunteer mental health counsellors. Method: Data were collected over a one year period on 118 clients referred to a voluntary sector counselling agency. The CORE-OM was used to measure clients' levels of distress on a session-by-session basis. Clients and counsellors also completed a range of additional self-report measures. A benchmarking strategy was used to evaluate the outcomes achieved by participants in this study against three benchmark studies selected from published literature. Results: Paraprofessionals in this study were less effective than their professional counterparts. Results showed that participants in this study achieved an effect size of .70 compared to effect sizes of 1.36, 1.39 and 1.42 in the selected benchmark studies. Implications: Findings suggest that minimally trained/experienced paraprofessional counsellors working in mental health settings may benefit from longer and more targeted training programmes before engaging in practice. Conclusions: The benchmarking strategy provided a valuable and practical means of evaluating the comparative effectiveness of paraprofessional and professional counsellors. Findings should be interpreted cautiously as the selected benchmarks are not precise measurements and may not reflect the organisational factors operating within voluntary sector counselling agencies.     

Ways of sampling voluntary and involuntary autobiographical memories in daily life

Cognitive psychologists have often equaled retrieval of personal events with voluntary recall from autobiographical memory, but more recent research shows that autobiographical memories often come to mind involuntarily—that is, with no retrieval effort. Voluntary memories have been studied in numerous laboratory experiments in response to word-prompts, whereas involuntary memories primarily have been examined in an everyday living context, using a structured diary procedure. However, it remains unclear how voluntary memories sampled in the laboratory map onto self-prompted voluntary memories in daily life. Here, we used a structured diary procedure to compare different types of voluntary autobiographical memories to their involuntary counterparts. The results replicated previous findings with regard to differences between word-prompted voluntary and involuntary memories, whereas there were fewer differences between self-prompted voluntary and involuntary memories. The findings raise the question as to what is the best way of sampling voluntary memories and the best comparison for involuntary memories.