The event reconstruction method: An efficient measure of experience‐based job satisfaction

Job satisfaction is predominantly measured as global attitudinal judgment which requires employees to summarize their experiences across different job situations. In contrast, experience‐based measures assess momentary thoughts and feelings of the employees in specific job situations. This paper introduces the event reconstruction method (ERM) as an efficient measure of experience‐based job satisfaction that is less invasive and less time consuming compared with traditional experience sampling methods. An initial validation study is reported with N=193 employees from a German wholesale company. As expected, job satisfaction measured with the ERM was different from attitudinal job satisfaction. Also, consistent with expectations, experience‐based job satisfaction was a better predictor of self‐reported helping behaviour, whereas attitudinal job satisfaction was a better predictor of turnover intentions. Finally, comparing the ERM results with the results of a similar study using a traditional experience sampling method ( Fisher, 2002 ) revealed very similar patterns.     

Testing the bi‐dimensional effects of attitudes on behavioural intentions and subsequent behaviour

Attitudes are typically treated as unidimensional predictors of both behavioural intentions and subsequent behaviour. On the basis of previous research showing that attitudes comprise two independent, positive and negative dimensions, we hypothesized that attitudes would be bi‐dimensional predictors of both behavioural intentions and subsequent behaviour. We focused on health‐risk behaviours. We therefore also hypothesized that the positive dimension of attitude (evaluations of positive behavioural outcomes) would better predict both behavioural intentions and subsequent behaviour than would the negative dimension, consistent with the positivity bias/offset principle. In Study 1 (cross sectional design), N = 109 university students completed questionnaire measures of their intentions to binge‐drink and the positive and negative dimensions of attitude. Consistent with the hypotheses, both attitude dimensions independently predicted behavioural intentions and the positive dimension was a significantly better predictor than was the negative dimension. The same pattern of findings emerged in Study 2 (cross sectional design; N = 186 university students) when we predicted intentions to binge‐drink, smoke and consume a high‐fat diet. Similarly, in Study 3 (prospective design; N = 1,232 speed limit offenders), both the positive and negative dimensions of attitude predicted subsequent (6‐month post‐baseline) speeding behaviour on two different road types and the positive dimension was the better predictor. The implications for understanding the motivation of behaviour and the development of behaviour‐change interventions are discussed.     

The Effects of Electronic Word of Mouth on Product Judgment and Choice: The Moderating Role of the Sense of Virtual Community1

Electronic word‐of‐mouth (WOM) communication influences potential consumer attitudes and behavioral intentions toward a product. Since consumers frequently assess online information based on their relationships with communities, rather than with individuals, online communities themselves function as referents for assessing information quality. This study examines whether consumer perceptions toward virtual communities (i.e., sense of virtual community or SOVC) moderate the perceived influence of product comments on attitude and purchase intention. This study manipulated 2 scenarios involving positive comments and negative comments regarding a newly issued game product. Analytical results indicated that SOVC reinforced the influences of online comments on attitude and purchase intention. Thus, marketers should consider the role of virtual communities when implementing WOM strategy online.     

COORIENTATION ON COMMUNICATION RULES IN MANAGERIAL DYADS

This field study compared the effects of three dimensions of supervisor-subordinate coorientation regarding two communication rules (initiation and termination) on satisfaction with supervision and performance evaluations. For supervisors accuracy and perceived agreement on rules had positive effects on performance ratings of subordinates, even after controlling for frequency of contact. For subordinates, only perceived agreement on rules had an impact on satisfaction with supervision. For both supervisors and subordinates agreement on communication rules was not a significant predictor of evaluations.     

Self‐Enhancement in a Job Search Context

The purpose of this study was to examine the role of self‐enhancement in a job search context. Based on previous theoretical and empirical research on positive illusions and core self‐evaluations, we examined the relationships among core self‐evaluations, self‐enhancement, perceived job alternatives, and job search behaviors. Participants in two different studies were students attending a career fair at a university in the southwestern United States to look for a job. Results showed that self‐enhancement is positively related to preparatory job search and mediates the relationship between core self‐evaluations and perceived job alternatives. The implications of this study are discussed.     

Antecedents of consumer loyalty in ride-hailing

The rise of the sharing economy has remarkedly shifted consumers’ traffic behaviour, which gave rise to successful start-up businesses, such as Uber and Grab, that offer innovative transport alternatives through car and ride sharing. This study investigates consumers’ traffic attitudes and behavioural responses to on-demand ride-hailing. Using structural equation modelling, our survey findings showed that price consciousness, perceived usefulness, ease of use, safety risk and customer value exert significant influences on word-of-mouth (WOM), a manifestation of attitudinal loyalty towards ride-hailing. Contrary to findings in previous studies, our study found insignificant effects of personal innovativeness, subjective norm and perceived privacy security on WOM. In addition, although environmental consciousness is a predictor of WOM, its significant effect on WOM is negative. WOM is found to significantly impact purchase intention which is an indicator of behavioural loyalty. By identifying the antecedents of consumer loyalty in ride-hailing, this study provides recommendations for the ride-hailing ecosystem to generate more sustainable urban transport solutions.     

Managing the aftermath: Scapegoating as crisis communication strategy

Should firms struggling with a brand crisis use scapegoating, the assignment of blame to another entity? Across three studies, we offer evidence of the value of scapegoating. We show that when firms use scapegoating, they reduce consumers' attributions of a firm's crisis responsibility, controllability, and stability. Compared to other strategies, including no response, denial, apology, and justification, scapegoating is most effective at reducing these attributions. However, attributions of crisis controllability seem more influential in reducing a firm's crisis responsibility. Scapegoating also increases consumers' word‐of‐mouth (WOM) intentions more than the no response strategy, but not more than denial, apology, and justification. The effect of scapegoating, however, depends on the scapegoat type. Whereas using an underdog scapegoat such as a regular company employee or a small partner firm can backfire and result in negative WOM intentions, the use of topdog scapegoats seems to have more positive effects. When firms use topdog scapegoats, such as the top management of a large firm, negative WOM intentions likely decrease. This type of effect seems to occur due to a reduction in the firm's crisis responsibility that scapegoating engenders.     

Extending the trans‐contextual model in physical education and leisure‐time contexts: Examining the role of basic psychological need satisfaction

Background. The trans‐contextual model (TCM) is an integrated model of motivation that aims to explain the processes by which agentic support for autonomous motivation in physical education promotes autonomous motivation and physical activity in a leisure‐time context. It is proposed that perceived support for autonomous motivation in physical education is related to autonomous motivation in physical education and leisure‐time contexts. Furthermore, relations between autonomous motivation and the immediate antecedents of intentions to engage in physical activity behaviour and actual behaviour are hypothesized. Aims. The purpose of the present study was to incorporate the constructs of basic psychological need satisfaction in the TCM to provide a more comprehensive explanation of motivation and demonstrate the robustness of the findings of previous tests of the model that have not incorporated these constructs. Sample. Students (N=274) from Greek secondary schools. Method. Participants completed self‐report measures of perceived autonomy support, autonomous motivation, and basic psychological need satisfaction in physical education. Follow‐up measures of these variables were taken in a leisure‐time context along with measures of attitudes, subjective norms, perceived behavioural control (PBC), and intentions from the theory of planned behaviour 1 week later. Self‐reported physical activity behaviour was measured 4 weeks later. Results. Results supported TCM hypotheses. Basic psychological need satisfaction variables uniquely predicted autonomous motivation in physical education and leisure time as well as the antecedents of intention, namely, attitudes, and PBC. The basic psychological need satisfaction variables also mediated the effects of perceived autonomy support on autonomous motivation in physical education. Conclusions. Findings support the TCM and provide further information of the mechanisms in the model and integrated theories of motivation in physical education and leisure time.     

Word‐of‐mouth information processing routes: The mediating role of message and source characteristics

This study investigates word‐of‐mouth (WOM) information processing routes from active WOM seeking behaviour. Employing the elaboration likelihood model (ELM), the direct and indirect effects of factors within information processing routes are examined in a credence service context. A deeper exploration of the causal chains of each route was conducted using serial mediation models of message quality and source characteristics. Data were collected in the higher education context from a survey of 509 high school students applying for tertiary study. Findings indicate that active WOM seeking and the serial mediation effects elicit two routes of information processing: central and peripheral. This study is amongst the first to intensively reveal the underlying causal chains of WOM processing and supports the application of ELM theory in WOM research.     

Applicability of the Extended Theory of Planned Behavior in Predicting Job Seeker Intentions to Use Job‐Search Websites

Although use of the Internet for job searching is rapidly increasing, the motivations for using electronic recruitment (e‐recruitment) services by job seekers have seldom been addressed. Derived from the extended theory of planned behavior, this study develops a research model for the empirical examination of factors affecting job seeker intentions to use job‐search websites. Utilizing data collected from 174 participants in Taiwan, various relationships in the research model are tested using structural equation modeling approach. The results showed that job seeker attitude, subjective norm, and perceived behavioral control significantly affected their intentions to use job‐search websites. Also, perceived usefulness and perceived ease of use showed a significant effect on attitude, interpersonal influence on subjective norm, and perceived ease of use and self‐efficacy on perceived behavioral control. However, external influence was found to be an insignificant predictor of subjective norm. In addition to providing further insight into the factors that influence job seeker intentions to use job‐search websites, this study offers valuable suggestions for subsequent research and practitioners investigating the use of e‐recruitment services.     

Extrinsic and Intrinsic Motivation to Use Computers in the Workplace1

Previous research indicates that perceived usefulness is a major determinant and predictor of intentions to use computers in the workplace. In contrast, the impact of enjoyment on usage intentions has not been examined. Two studies are reported concerning the relative effects of usefulness and enjoyment on intentions to use, and usage of, computers in the workplace. Usefulness had a strong effect on usage intentions in both Study 1, regarding word processing software (β=.68), and Study 2, regarding business graphics programs (β=.79). As hypothesized, enjoyment also had a significant effect on intentions in both studies, controlling for perceived usefulness (β=.16 and 0.15 for Studies 1 and 2, respectively). Study 1 found that intentions correlated 0.63 with system usage and that usefulness and enjoyment influenced usage behavior entirely indirectly through their effects on intentions. In both studies, a positive interaction between usefulness and enjoyment was observed. Together, usefulness and enjoyment explained 62% (Study 1) and 75% (Study 2) of the variance in usage intentions. Moreover, usefulness and enjoyment were found to mediate fully the effects on usage intentions of perceived output quality and perceived ease of use. As hypothesized, a measure of task importance moderated the effects of ease of use and output quality on usefulness but not on enjoyment. Several implications are drawn for how to design computer programs to be both more useful and more enjoyable in order to increase their acceptability among potential users.     

Perceived Quality of Life and Health-Related Correlates Among Men Aboard Navy Ships

The objectives of this study are twofold: First, findings are presented to provide a baseline assessment of perceived quality of life (QOL) in a group of 430 Navy shipboard men. As part of this objective, Navy shipboard QOL ratings are compared with those of a U.S. national sample to provide a perspective for interpreting Navy responses. Second, the study identifies health-related factors associated with QOL. In both the Navy and national samples, QOL evaluations are generally positive and show considerable variation. Navy shipboard QOL evaluations are higher than civilian evalua- tions on items addressing satisfaction with self and the ability to adjust to changes, but lower on items assessing satisfaction with work and personal life. A consistent association exists between better health/fitness and higher QOL, including satisfaction with one's Navy job. Consistent correlates of perceived QOL are self-ratings of health and physical fitness, perceptions of not being overweight, and lower reporting of psychosomatic symptoms.     

The need to belong and self‐disclosure in positive word‐of‐mouth behaviours: The moderating effect of self–brand connection

Word of mouth (WOM) is an important information source for consumers. Nowadays, many consumers promote and spread the word about their preferred brands, thereby influencing others' attitudes and behaviours. Based on a social behaviour perspective and the need to belong theory, this research proposes that the individual's need to belong and the individual's level of self‐disclosure increase their probability of engaging in positive WOM behaviour. The moderating role of self–brand connection in the aforementioned relationships is also analysed. In the study conducted, users of a well‐known baby food brand (n = 851) were surveyed. The results revealed that the individuals' need to belong fostered the desire to talk to others about their preferred brand. A negative moderating effect of self–brand connection was also observed. As the connection with the brand is lower, the motivation to engage in positive WOM will be more related to personal characteristics, such as their need to belong and level of self‐disclosure. Copyright © 2015 John Wiley & Sons, Ltd.     

Evaluations of relational aggression as a function of relationship type and conflict setting

The present study examined influences on girls' evaluations of relational aggression situations. Second‐, third‐, fifth‐, and sixth‐grade girls evaluated four relational aggression conflict scenarios in terms of attributions of aggressor's intentions, evaluator's behavioral response, evaluator's affective state, and how likely the situation was to actually occur. Girls evaluated intentions of a best friend more positively, reported being more mad at an enemy, and perceived conflict to be more likely to occur with an enemy than a best friend. Aggressor intentions in direct conflict scenarios (aggressor said something mean to evaluator) were perceived as more negative than aggressor intentions in indirect conflict scenarios (aggressor said something mean about evaluator to another peer). Younger girls reported intentions of their enemy as being more positive than did older girls. Further, older girls reported intentions of their best friend as being more positive than intentions of their enemy. Older girls also were more accurate in conceptualizing variations in the conflict setting (direct, indirect) and responding in a context‐consistent manner. Findings are discussed in terms of the social‐relational and social‐situational processes that influence children's evaluations of relational aggression and how the current study extends previous research on relational aggression. Aggr. Behav. 26:179–191, 2000. © 2000 Wiley‐Liss, Inc.     

Rapports au travail, contrôle et santé dans les centres de gestion de la relation-client

The main objective of the present research was to analysis the organizational work and health in call centre. In facts, it proves that this specific professional activity produces so much effects on the level call centre agents (violence, perceived stress, perceived health, musculoskeletal disorder symptoms, intention to quit, satisfaction), that at the organizational level (turnover, lower quality, lowers performances). So, the evolution of the career, the organizational support, the participation in the decisions or the type of management produce a positive effects at the same time, on the worker and the organization (job satisfaction, implication, better real or perceived performances well-being, job involvement, better quality of life, lower turnover or absenteeism…). Lastly, we propose a model of analysis of strain at the work which integrates emotional exhaustion and the depersonalization.     

Airport Servicescape,Approach Intentions,and the Mediating Role of Perceived Merchandise Value and Shopping Value1

Despite the large body of work on approach intentions in airport servicescapes, literature considering cognitive evaluations as a possible mediator is lacking. The aim of this study is to address this gap in literature by investigating the effect of an airport servicescape environment on approach intentions through cognitive evaluations on the foundation of the stimulus–organism–response framework. Data of 484 passengers at Chinese international airports were collected. Overall, perceived merchandise value significantly mediated the relationship between airport servicescapes and approach intentions; perceived merchandise value and shopping value acted as chain mediators between airport servicescapes and approach intentions. The theoretical implications are discussed, and the results could be used by airport stores to achieve higher approach intentions.     

Mechanisms linking employee affective delivery and customer behavioral intentions

Past empirical evidence has indicated that employee affective delivery can influence customer reactions (e.g., customer satisfaction, service quality evaluation). This study extends previous research by empirically examining mediating processes underlying the relationship between employee affective delivery and customer behavioral intentions. Data were collected from 352 employee-customer pairs in 169 retail shoe stores in Taiwan. Results showed that the influence of employee affective delivery on customers' willingness to return to the store and pass positive comments to friends was indirect through the mediating processes of customer in-store positive moods and perceived friendliness. The study also indicated that employee affective delivery influences customers' time spent in store, which, in turn, influences customer behavioral intentions.     

Oral health and dental well‐being: testing a self‐determination theory model

This study tested a self‐determination theory (SDT) process model of oral health and subjective dental well‐being. The results showed that: (1) patients' perceptions of autonomy‐supportive dental professionals were significantly positively predictive of patients' psychological needs satisfaction in treatment; (2) needs satisfaction was significantly related to perceived dental competence (positive), autonomous motivation (positive), and controlled motivation (negative) for dental care; (3) perceived competence was significantly positively, and controlled motivation was significantly negatively associated with self‐rated oral health and oral‐health‐related quality of life; (4) autonomous motivation for dental treatment was significantly positively associated with valuing continued dental treatment; and (5) the three oral‐health‐related variables were all significantly positively linked to subjective dental well‐being. A structural equation model supported the SDT process model.     

The Role of Conviction in Personal Disease Risk Perceptions: What Can We Learn From Research on Attitude Strength?

Perceived risk for disease is included as a predictor of intentions and behavior in many health behavior theories. However, perceived risk is not always a strong predictor of intentions and behaviors. One reason may be suboptimal conceptualization and measurement of risk perceptions; in particular, research may not capture the conviction and certainty with which a risk perception is held. The rich and independent literature on attitudes might be leveraged to explore whether conviction is an important moderator of the effects of risk perceptions on intentions and behavior. Attitudes are more predictive of intentions when they are high in multiple aspects of attitude strength, including attitude certainty and being more accessible and stable over time. Working from the assumption that risk perceptions have a similar structure and function to attitudes, we consider whether factors known to strengthen the attitude–behavior correspondence might also strengthen the risk perception–behavior correspondence. Although by strict definition risk perceptions are not evaluations (a critical component of attitudes), the predictive validity of risk perceptions may be increased by attention to one's “conviction” or certainty of perceived risk. We also review recent strategies designed to improve risk perception measurement, including affective and experiential assessments of perceived risk and the importance of allowing people to indicate that they “don't know” their disease risk. The aim of this paper is to connect two disparate literatures – attitudes and persuasion in social psychology with risk perceptions in health psychology and decision science – in an attempt to stimulate more work on characteristics and proper measurement of risk perceptions.     

The Impact of Phantom Decoys on Choices and Perceptions

Phantoms are dominating, attractive alternatives that are unavailable at the time of choice. They occupy different positions in the attribute space, and their unavailability can be either known or unknown to individuals. Although different theories have offered explanations for the influence that phantoms exert on individual choices, they have largely overlooked phantom knowledge. Contradictory predictions can be drawn from these theories, and none provides a good account of the pattern of effects that emerges from our data. We suggest that these contradictions appear because the different theories do not address phantom location and knowledge jointly. When considering phantom knowledge together with location, we observe a consistent overall pattern of effects that encompasses all predictions that could be made on the basis of each theory. We find that known phantoms are stronger when close, and favor the target product, whereas unknown phantoms are stronger when far, and favor the competitor. Finally, we look beyond shifts in choice shares and find that phantom decoys can also affect individuals' post‐choice evaluations and reactions in terms of perceived justice, decision satisfaction, and repatronage intention. Our results show that post‐choice evaluations are driven by phantom knowledge, not phantom location. Copyright © 2012 John Wiley & Sons, Ltd.