Leader responsiveness, equity sensitivity, and employee attitudes and behavior

This study investigated the relationships between leader responsiveness to employee requests and employee attitudes and behaviors in a sample of managers and their subordinates. Additionally, the study investigated the moderating effect of an individual difference variable (equity sensitivity), on the relationships between leader responsiveness and employee attitudes and behaviors. Leader responsiveness related significantly with job satisfaction, organizational commitment, and organizational citizenship behavior. Furthermore, equity sensitivity moderated the relationships between leader responsiveness and job satisfaction. Entitleds reported lower job satisfaction when manager fulfillment of employee requests was low than did Benevolents, whereas differences were minimal when manager request fulfillment was high. Implications of the findings were discussed.     

The relationship between sex role attitudes and attitudes supporting marital violence

This study explored the relationship between attitudes toward sex roles and attitudes endorsing the legitimacy of physical force by men in the marital relationship. Approximately 40% of this sample of 300 college undergraduates were black, allowing black-white comparisons on these variables as well. The results support a sociocultural analysis of spouse abuse. A moderately strong positive relationship was found between traditional sex role preferences and attitudes supporting the use of physical force. In addition, men were found to hold more traditional sex role attitudes than women and were more likely to endorse the use of physical force in the marital relationship. Whites were found to be more traditional in their sex role attitudes than blacks, but no racial differences were found with regard to attitudes endorsing physical force. Further analysis revealed that traditional sex role attitudes were the most powerful predictor of attitudes supporting marital violence, while race and sex played a relatively unimportant role. Implications for spouse-abuse prevention program are discussed.     

Beyond pleasure: emotion activity affects the relationship between attitudes and behavior

The research examined an additional proposed moderator of the attitude-behavior relationship: the activity level of emotions associated with an attitude object. In Experiment 1, participants who self-generated active rather than passive emotions as being associated with gay men displayed greater attitude-behavior consistency in hiring recommendations for a gay job applicant, as did participants who rated active rather than passive experimenter-provided emotions as being associated with gay men. In Experiment 2, participants who were instructed to associate active rather than passive emotions with gay men subsequently displayed greater attitude-behavior consistency in similar hiring recommendations. It is suggested that future research on the affective component of attitudes might benefit from going beyond consideration of whether the associated emotions entail displeasure or pleasure.     

The impact of civility interventions on employee social behavior, distress, and attitudes

Although incivility has been identified as an important issue in workplaces, little research has focused on reducing incivility and improving employee outcomes. Health care workers (N = 1,173, Time 1; N = 907, Time 2) working in 41 units completed a survey of social relationships, burnout, turnover intention, attitudes, and management trust before and after a 6-month intervention, CREW (Civility, Respect, and Engagement at Work). Most measures significantly improved for the 8 intervention units, and these improvements were significantly greater than changes in the 33 contrast units. Specifically, significant interactions indicating greater improvements in the intervention groups than in the contrast groups were found for coworker civility, supervisor incivility, respect, cynicism, job satisfaction, management trust, and absences. Improvements in civility mediated improvements in attitudes. The results suggest that this employee-based civility intervention can improve collegiality and enhance health care provider outcomes.     

The impact of corporate compensation and benefit policy on employee attitudes and behavior and corporate profitability

This article addresses the relationship between benefit and compensation policy and practice and a number of attitudes and behaviors that affect productivity. A model for understanding how benefit policy is translated into organizational productivity is also presented. It is clear from the research discussed that compensation/benefit policy can have a sizable impact on employee turnover, motivation, performance, and attitudes. However, because of changing employee and employer needs, coupled with stagnant reward systems and outdated benefit plans, most compensation/benefit programs are far from optimal and almost all programs will undergo substantial redesign in the next decade.William Schiemann is Senior Vice President of Sirota and Alper Associates, Inc., a management consulting firm specializing in employee attitude research. He was previously the Director of Organizational Research at Opinion Research Corporation (when he wrote this article). The information in Figure 4 was supplied by Opinion Research Corporation.     

The relationship between cheating behavior and sensation-seeking

Academic dishonesty is a problem in academia and cheating is a problem in society at large. Sensation-seeking was proposed as a personality trait that is positively related to one’s likelihood to cheat. A sample of 105 undergraduates participated in a research activity for course credit where cheating on a trivia game to win a cash prize by taking answers from a sealed folder was an option. As anticipated, sensation-seeking predicted cheating. Consistent with previous research, males were also more likely to cheat than females. Targeted interventions are suggested as a possible remedy.     

The relationships between justice perceptions, trust, and employee attitudes in a downsized organization

The authors examined perceptions of distributive justice, procedural justice, trust, organizational commitment, organizational satisfaction, and turnover intentions among survivors in an organization that had recently completed an organizational downsizing. Results suggested that trust partially mediated the relationship between distributive justice and both organizational satisfaction and affective commitment. Additionally, the relationship between procedural justice and turnover intentions was mediated by trust perceptions.     

The relationship between work status congruence and work-related attitudes and behaviors

Research investigating differences in attitudes among full-time and part-time employees has a long history. Unfortunately, the empirical results have been mixed and conflicting. To resolve inconsistencies in prior research, the authors conducted 2 studies. In the 1st study, the authors developed a measure of work status congruence, which measures the degree to which employers match employee preferences for full-time or part-time status, schedule, shift, and number of hours. The authors hypothesized that a match or congruence between worker preferences and organizational staffing practices would be associated with positive employee attitudes and behaviors. In the 2nd study, the authors tested these hypotheses. The results indicate that work status congruence is positively associated with job satisfaction, organizational commitment, employee retention, as well as in-role and extra-role performance.     

The relationship between cognitive dissonance and helping behavior

An experiment was conducted to study the relationship between cognitive dissonance and helping behavior. A counterattitudinal procedure was employed to arouse dissonance. For half of the participants, an experimental confederate entered the room and elicited an opportunity for them to offer help. In this situation, fewer subjects in the dissonance condition offered help than subjects in the no‐dissonance condition. The least helping occurred among dissonance subjects with the highest level of commitment to the counterattitudinal task. Those with a medium level of commitment offered significantly more help. Despite the fact that results in line with Festinger's cognitive dissonance theory (subjects' attitudinal change) were obtained in the no‐helping situation, in helping situations, dissonance subjects who offered help presented significantly less attitude change than those who did not offer it. This was considered to be a result of helpfulness reducing dissonance arousal.     

Business-unit-level relationship between employee satisfaction,employee engagement,and business outcomes: a meta-analysis

Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.     

The relationship between the three components of commitment and employee performance in China

This study examined the relationship between the three components of organizational commitment and performance, defined as in-role performance and organizational citizenship behavior (OCB), using a sample of 253 supervisor-subordinate dyads from the People’s Republic of China. Results showed that affective commitment (AC) related positively to in-role performance and OCB, while continuance commitment (CC) was not associated with in-role performance but negatively correlated with OCB. In addition, normative commitment (NC) moderated the relationship between AC and in-role performance as well as OCB. The linear relationship between AC and in-role performance/OCB was stronger for those with lower NC. Limitations of the study, directions for future research, and implications of the findings are discussed.     

The relationship between employee job change and job satisfaction: the honeymoon-hangover effect

Recent research suggests that the turnover process is not fully captured by the traditional sequential model relating job dissatisfaction to subsequent turnover. The present study contributes to this research by modeling within-individual job satisfaction as a function of job change patterns to determine if individual work attitudes change systematically with the temporal turnover process. Specifically, the authors hypothesized that low satisfaction would precede a voluntary job change, with an increase in job satisfaction immediately following a job change (the honeymoon effect), followed by a decline in job satisfaction (the hangover effect). Though this pattern is suggested in the literature, no prior research has integrated and tested this complete temporal model within individuals. Findings based on a sample of managers supported the proposed honeymoon-hangover effect.     

The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes

Research in organizational justice has always been interested in the relationship between justice and attitudes. This research often examines how different types of justice affect different attitudes, with distributive justice predicted to affect attitudes about specific events (e.g., performance evaluation) and procedural justice predicted to affect attitudes about organizations (e.g., organizational commitment). However, there is mixed support for these predictions. Moreover, this approach generally ignores the relationship between attitudes about the specific event and attitudes toward the organization. In this study we identify three alternative models of justice and attitudes. We use customer responses to complaint handling to test these alternative conceptualizations. Results generally support a mediated model, wherein event attitudes mediate the effect of justice perceptions on system-related attitudes. The implication of these findings for organizations and justice researchers are discussed.     

The relationship between predictability and problem behavior for students with severe disabilities

Two single-case studies were conducted to examine the extent to which signaled (predictable) and unsignaled (unpredictable) events were associated with changes in the level of problem behavior during instruction. Two students with moderate-to-severe intellectual disabilities and autism participated in the study. Each student was nominated for the study based on a teacher's report that problem behaviors were much more likely when novel or unsignaled events occurred. Functional assessments were conducted with each student and the specific predictability features (signals) associated with low and high levels of problem behavior were identified. Multi-element and reversal designs were employed to examine the extent to which increased predictability was associated with reduced problem behavior. Results supported the use of functional assessment procedures to determine whether signals that provide information about the content, duration, timing, and/or consequences of future events could reduce problem behaviors.     

Looking back and falling further behind: The moderating role of rumination on the relationship between organizational politics and employee attitudes,well-being,and performance

The current study tested the theoretically relevant, yet previously unexamined, role of rumination on the relationship between politics perceptions and a variety of threat responses. Drawing from Response Styles Theory, it was argued that rumination amplifies the effects of politics by enhancing the influence of negative information on cognition, interfering with problem-solving, and undermining sources of social support. The work stress literature, along with extant politics research, served to identify four variables – job satisfaction, tension, depressed work mood, and employee effort/performance – that served as study outcomes. Across three unique samples, hypothesized relationships were strongly supported, indicating that politics perceptions negatively affected work outcomes of high ruminators, but demonstrate little influence on those who engage in less rumination. Moreover, the nonlinear influences of the focal constructs were considered and the results confirmed atypical relational forms. Contributions, implications for theory and practice, strengths and limitations, and future research directions are described.     

Black-white college student attitudes and expectations in paying for dates

This study examined a black-white sample (N= 173) of university students to ascertain if there is a protocol related to paying for dates. The sample was comprised of 97 blacks and 76 whites. Most of the blacks were from a historically black university and most of the whites were from a predominantly white university, both located in the southeast. Blacks had a slightly lower mean family income when compared with whites. Both racial and gender role related attitudes and expectations related to paying for dates were also explored. African Americans have generally been noted to enact more flexible or nontraditional gender role attitudes and behaviors in some areas. This study sought to ascertain if this pattern followed in the economic dimension of dating. Findings showed race differences on several variables related to paying for dates. Blacks were found to be less flexible or more traditional than whites on several aspects of dating related attitudes and expectations. Whites were more likely to endorse more flexible role patterns and seemed less concerned with a dating protocol. Other important background variables related to more flexible gender role attitudes and expectations were classification, age, and total income of respondents' family of origin respectively.     

Met expectations: The effects of expected and delivered inducements on employee satisfaction

Interpretation of existing theory and research on met expectations is problematic due to ambiguous conceptualization of the met expectations hypothesis and limitations imposed by the measurement strategies typically employed in this domain (i.e. difference scores and direct retrospective measures). In this longitudinal study, we sought to overcome these problems by using an alternative methodology to conduct a more comprehensive test of the met expectations hypothesis based on Warr's (1987) Vitamin Model and on research in related fields (e.g. person–environment fit). Polynomial regression and response surface analyses were used to examine how employee satisfaction is related to unmet, met, and exceeded expectations concerning two distinct types of inducements analogous to vitamins A (skill development opportunities) and E (support, compensation). Respondents included 342 limited term employees. Consistent with previous research, our results indicated that unmet expectations of any sort were associated with decreased satisfaction. However, contrary to common interpretations of the extant literature, our results also indicated that met expectations were not always associated with high levels of satisfaction and that exceeded expectations were, in the case of skill development, negatively associated with satisfaction. These findings suggest a need to broaden existing met expectations theory and to refine common organizational practices.     

The relationship between adolescent attitudes towards authority, self-concept, and delinquency

Attitudes towards authority of youth and adults have been investigated in recent years in a number of Western countries. The present research focused on attitudes towards institutional authority among three groups of adolescents: nondelinquents, noninstitutionalized delinquents, and institutionalized delinquents. Relationships with self-concept were also investigated. It was found that attitudes towards parents, teachers, police, and the law were, in general, positive. Nondelinquents' attitudes were more positive than those of delinquents.