Group processes in computer-mediated communication

Three experiments explored the effects of computer-mediated communication on communication efficiency, participation, interpersonal behavior, and group choice. Groups of three members were asked to reach consensus on career choice problems; they communicated face-to-face and in simultaneous computer-mediated discussions or through computer mail. When groups were linked by computer, group members made fewer remarks than they did face-to-face and took longer to make their group decisions. Social equalization was higher in computer-mediated groups in that group members participated more equally in discussions. Computer-mediated groups also exhibited more uninhibited behavior—using strong and inflammatory expressions in interpersonal interactions. Decisions of computer-mediated groups shifted further away from the members' initial individual choices than group decisions which followed face-to-face discussions. We discuss the implications of these findings for extension of theories about group interaction and for analyses of the effects of Computers in organizations.     

Sex differences in perceived attributes of computer-mediated communication

Researchers have pointed to the influence of sex with respect to the attributes of the computer medium. The author elaborates upon possible sex differences in reference to perceived attributes of the computer medium, i.e., Richness, Accessibility, Velocity, Interactivity, Plasticity, and Immediacy. Data from both a pilot and main study are reported and interpreted. The pilot study included 78 participants, while the main study involved 211. The independent samples were composed of Communication Studies students enrolled at two Mid-Atlantic universities. Nine items with anchors of 1: strongly disagree and 7: strongly agree were taken from the 2000 Computer Mediated Communication Competence Scale of Spitzberg to assess the attributes of computer-mediated interaction. The results indicate that women scored higher than men on perceptions of Accessibility, Velocity, Interactivity, and Immediacy.     

Online mentoring and computer-mediated communication: New directions in research

While there has been a veritable explosion of online mentoring websites and opportunities within a wide variety of professions, very few academic articles to date have addressed this phenomenon. The purpose of this article is to remedy this gap in our knowledge by: (a) suggesting that the Internet can provide a viable context for mentoring within defined roles, (b) presenting a new typology of mentoring based on the computer-mediated-communication (CMC) literature, and in doing so suggest new opportunities and challenges, and (c) providing recommendations for researchers and practitioners to explore online mentoring. Past research has found that within the three functions of mentoring (psychosocial, vocational, and role modeling), a mentor can play a number of roles such as business coach, friend, counselor, and/or teacher to a protégé. We extend past research by assessing the major issues applicable to these mentor roles through an examination of CMC literature. We provide specific research propositions to inspire future research into online mentoring and its related contexts, roles, opportunities, and challenges.     

Revealing communication constraints in extension communication strategies

A review of diffusion projects in the Third World reveals cause for concern about the nature and quality of development messages delivered to the poorest farmers. These farmers often lack the, cognitive and manual skills necessary to make informed and effective decisions about innovations. An examination of the poorest farmers' comprehension of innovations presented by an agricultural extension team in South India found low comprehension and great variability across all farmers. The results of the study suggest a need for a reorientation in the development communication research from a study of overt behavior as the dependent variable to an examination of receiver comprehension of source messages that may be producing that behavior. Srinivas R. Melkote is assistant professor in the School of Mass Communication at Bowling Green State University in Ohio. He received his PhD in 1984 from the University of Iowa. His research interests are in, the area of communication and development in the Third World.     

A case study on support for students' thinking through computer-mediated communication

This is a case study on support for thinking through computer-mediated communication. Two graduate students were supervised in their research using computer-mediated communication, which was asynchronous and written; the supervisor was not present. The students' reports pointed out there was more planning and editing and low interactivity in this approach relative to face-to-face communication. These attributes were confirmed by their supervisor's report. The students also suggested that the latter was effective in support of a production stage of thinking in research, while the former approach was effective in support of examination of thinking. For distance education to be successful, an appropriate combination of communication media must consider students' thinking stages. Finally, transient and permanent effects should be discriminated in computer-mediated communication.     

Emoticons in computer-mediated communication: social motives and social context.

This study investigated the role of emoticons in computer-mediated communication (CMC). The study consisted of an online questionnaire about the social motives for emoticon use and an experimental part in which participants (N = 1,251) had to respond to short Internet chats. In these chats, the interaction partner (friend vs. stranger) and the valence of the context (positive vs. negative) were manipulated. Results showed that emoticons are mostly used to express emotion, to strengthen a message, and to express humor. Furthermore, more emoticons were used in communication with friends than in communication with strangers, and more emoticons were used in a positive context than in a negative context. Participants seem to use emoticons in a way similar to facial behavior in face-to-face communication with respect to social context and interaction partner.     

Advance planning of discourse in potential exchange situations

Advance planning discourse strategies are examined in an experiment where subjects expect to be in a communicative situation (discussion vs appraisal) with another speaker (expert vs peer) whose opinions on a given topic differ diametrically from theirs. Findings indicate that two complementary processes are implemented: one on the level of the components of the universe of reference (via predication operations) and the other on the level of relationships between actors (through hedges).     

The influence of multiple trials and computer-mediated communication on collaborative and individual semantic recall

Collaborative inhibition is a phenomenon where collaborating groups experience a decrement in recall when interacting with others. Despite this, collaboration has been found to improve subsequent individual recall. We explore these effects in semantic recall, which is seldom studied in collaborative retrieval. We also examine “parallel CMC”, a synchronous form of computer-mediated communication that has previously been found to improve collaborative recall [Hinds, J. M., & Payne, S. J. (2016). Collaborative inhibition and semantic recall: Improving collaboration through computer-mediated communication. Applied Cognitive Psychology, 30(4), 554–565]. Sixty three triads completed a semantic recall task, which involved generating words beginning with “PO” or “HE” across three recall trials, in one of three retrieval conditions: Individual–Individual–Individual (III), Face-to-face–Face-to-Face–Individual (FFI) and Parallel–Parallel–Individual (PPI). Collaborative inhibition was present across both collaborative conditions. Individual recall in Recall 3 was higher when participants had previously collaborated in comparison to recalling three times individually. There was no difference between face-to-face and parallel CMC recall, however subsidiary analyses of instance repetitions and subjective organisation highlighted differences in group members' approaches to recall in terms of organisation and attention to others' contributions. We discuss the implications of these findings in relation to retrieval strategy disruption.     

Just the thought of it!: Effects of anticipating computer-mediated communication on gender stereotyping

A study investigated how anticipated communication mode affects the use of stereotypes in forming impressions and making task assignments. Participants rated male or female targets with whom they envisioned working on a business project using computer-mediated or face-to-face modes of communication. Results indicated that both men and women were characterized more stereotypically when participants anticipated working with them electronically than when they anticipated working with them face-to-face. Furthermore, task assignments were more often gender stereotype consistent when the communication mode was computer-mediated than when it was face-to-face. These findings suggest that the mere anticipation of computer-mediated communication, without the actual the experience of it, is enough to promote stereotypes and biased decision-making.     

Utilizing usernames for sex categorization in computer-mediated communication: examining perceptions and accuracy.

As more interpersonal interactions move online, people increasingly get to know and recognize one another by their self-selected identifiers called usernames. Early research predicted that the lack of available cues in text based computer-mediated communication (CMC) would make primitive categories such as biological sex irrelevant in online interactions. Little is known about the types of perceptions people make about one another based on this information, but some limited research has shown that questions about gender are the first to be asked in online interactions and sex categorization has maintained salience. The current project was designed to examine the extent to which individuals might include obvious gender information in their usernames, as well as how easily gender could be attributed from usernames. Seventy-five coders were asked whether or not they could assign 298 people to a sex category based only on their username, and then to rate how confident they were in making the attribution. Results indicated that coders were fairly inaccurate in making these attributions, but moderately confident. Additionally, the results indicated that neither women nor men were more accurate in attributing gender from usernames, and that neither women nor men tended to use more obvious gender markers in their usernames. Additionally, those who did use obvious gender markers in their username tended to have less experience with computer chat. The results are discussed in conjunction with the limitations of the present investigation, and possibilities for future research.     

Shyness, sociability, and the use of computer-mediated communication in relationship development.

Computer-mediated communication (CMC) offers its users a reduced-cues environment, a chosen degree of identifiability to others, and a forum to express facets of one's self. Previous research suggests CMC is more appealing than traditional forms of communication to certain individuals whose desires to be sociable with others are prohibited by social inhibitions. The present study predicted that individuals who indicated higher levels of both shyness and sociability would be able to express their true-selves to a greater extent online. Their relationships online would grow more quickly and be more satisfying relative to others. The pattern of results supports our hypotheses, except for the predicted relationship between true-self expression and CMC use. Suggestions for future research as well as implications for the application of CMC use in therapy for certain populations are addressed.     

Collaborative discourse facilitates efficient communication and new learning in amnesia

In previous work we reported robust collaborative learning for referential labels in patients with hippocampal amnesia, resulting in increasingly rapid and economical communication or "common ground" with their partners [Duff, M. C., Hengst, J., Tranel, D., & Cohen, N. J. (2006). Development of shared information in communication despite hippocampal amnesia. Nature Neuroscience, 9(1), 140-146]. The current paper reports the results of discourse analysis, describing the communicative resources and practices used in extended, repeated collaborative interactions, as partners successfully referenced the target cards, managed the task itself, and engaged in non-task talk. Although amnesic pairs showed a normal rate of reduction across trials in the number of words and time-to-completion, their communicative effort was higher overall, particularly the discourse associated with task management, they exhibited a general lack of flexibility in their referential expressions, and they showed a number of striking differences in use of personal and communal knowledge and of multiple perspectives. The interactive sessions provided a potent learning environment, but also a very challenging task in the face of memory impairment. The results give insight into the acquisition of common ground and the manner in which amnesic patients accommodate their memory deficits during real-world interactions, and they have significant implications for memory intervention.     

Request solicitation and semantic evocation of freedom: an evaluation in a computer-mediated communication context

The "But you are free of..." technique is a compliance procedure which solicits someone to comply with a request by simply telling him that he is free to accept or to refuse the request. This semantic evocation leads to increased compliance with the request. A new evaluation of the generality of this technique was tested in an experiment in which subjects received an anonymous electronic mail which asked them to consult the site of a humanitarian association for children. Analysis showed that, when the semantic evocation of freedom is included in the message, a higher compliance rate was observed than in a situation in which this evocation was omitted.     

Message Design Logic and Message Goal Structure Effects on Perceptions of Message Quality in Regulative Communication Situations

O'Keefe has suggested that variations in the goal sets individuals choose to pursue and the form of reasoning they employ are sources of variation in message designs. She offered an analysis of the specific consequences of differences in goals (“message goal structure”) and in forms of reasoning (“message design logics”), and shouted how this analysis could be used to describe systematically functional variations in regulative messages. The study reported in this article explored the consequences of differences in message design logic and goal structures for success in regulative communication situations; Messages that differed in these properties were presented to subjects for evaluation on a number of functionally significant dimensions. Level of message design logic was straightforwardly associated with every type of effectiveness that was assessed. Differences in message goal structures had more selective effects on message evaluations, often involving interactions with the level of construct differentiation of the message evaluator.     

The effect of social motives,communication and group size on behaviour in an N-person multi-stage mixed-motive game

Two experiments investigated the impact of social motives or individuals' preferences for specific self—other outcome distributions, on behaviour in an n-person game. Subjects' social motives (altruistic, cooperative, individualistic, competitive) were assessed prior to the decision-making in either 7-person games (Experiment 1) or 20-person games (Experiment 2). A modification of the n-person game format normally employed is introduced in this research to permit the choices made by players on a given trial to modify the payoff matrix available to self and others on subsequent trials. The game format, a simulated social dilemma, was presented in terms of a conservation of resources problem. In Experiment 1 communication opportunities were manipulated. As predicted, there were consistent differences between the four classes of social motivation in the amount of the resources taken for self competitive subjects took the most, individualistic subjects took less than the competitive ones but more than the average, while cooperative and altruistic subjects took the smallest amount of the resources for themselves. Moreover, competitive subjects expected the others to take fewer resources than they intended to themselves, and altruistic subjects expected the others to take more resources than they intended to themselves. These findings are only partly consistent with existing theories concerning the relationship between behaviour and expected behaviour of others. In addition, when communication was allowed, significantly fewer resources were taken for self Contrary to the predictions based on previous research findings, subjects in the 20-person groups did not take more resources for self than subjects in the 7-person groups.     

Contextual influences on narrative discourse in normal young adults

In an effort to provide some expectation regarding the influences of task and rehearsal, the narrative ability of 20 normal young adults was examined under the conditions of story retelling and story generation. Each task was repeated after a 1-week interval in order to investigate a possible practice effect. Sentence production, intersentential cohesion, and story grammar organization were analyzed. Results indicated that the subjects' performance varied as a function of task presentation as well as the measure used to describe narrative production. The only across-trials difference noted was an increase in cohesive adequacy from trial 1 to trial 2 for one of the story generation tasks. It may be concluded that (a) context does influence the manner and competence of narrative presentation, and (b) that rehearsal of a complex narrative improves narrative coherence.     

Sample size planning for longitudinal models: accuracy in parameter estimation for polynomial change parameters

Longitudinal studies are necessary to examine individual change over time, with group status often being an important variable in explaining some individual differences in change. Although sample size planning for longitudinal studies has focused on statistical power, recent calls for effect sizes and their corresponding confidence intervals underscore the importance of obtaining sufficiently accurate estimates of group differences in change. We derived expressions that allow researchers to plan sample size to achieve the desired confidence interval width for group differences in change for orthogonal polynomial change parameters. The approaches developed provide the expected confidence interval width to be sufficiently narrow, with an extension that allows some specified degree of assurance (e.g., 99%) that the confidence interval will be sufficiently narrow. We make computer routines freely available, so that the methods developed can be used by researchers immediately.