初中生的社会比较对认知与情感信任的影响

本研究旨在探讨不同友谊状态下,初中生的社会比较对认知与情感信任的影响,及两种信任在社会比较与亲密度变化关系中的中介作用。有效被试为522名(M=12.87岁, SD=0.67),开学初让被试提名一位最亲密朋友,期中考试后让其比较与该好友的成绩排名并评价对好友的认知与情感信任水平,随后重新评价该好友的亲密度。结果表明:在亲密朋友(第二次依旧为最亲密的朋友)中,向下比较的情感信任高于向上比较,社会比较不影响认知信任;在普通朋友(第二次亲密度降低的朋友)中,向上比较的认知和情感信任均高于向下比较;社会比较只通过认知信任影响亲密度变化(完全中介),即相比于向下比较,向上比较时的认知信任水平较高,从而更有利于维持友谊的亲密性。     

Antecedents and consequences of the frequency of upward and downward social comparisons at work

The current paper examines the dispositional and situational antecedents, as well as the attitudinal and behavioral consequences, of the frequency of upward and downward social comparisons. We predicted social comparison frequency would be influenced by uncertainty-related antecedents, and that social comparisons in organizations would be characterized by contrast, not assimilation, effects. A large and occupationally diverse sample of 991 employed adults was surveyed at three separate points in time over a 12–16 week period. Our results, based on structural equation modeling, indicated that (a) role ambiguity, task autonomy, and core self-evaluations were significant predictors of upward social comparison, (b) upward social comparison was significantly negatively related to job satisfaction and affective commitment, (c) downward social comparison was significantly positively related to job satisfaction and affective commitment, and (d) upward and downward social comparisons had significant positive and negative indirect effects on the frequency of job search behaviors, respectively. The findings are discussed in terms of their general implications for understanding the importance of directional social comparison processes in organizational settings.     

The affective consequences of social comparison: either direction has its ups and downs

Research on social comparison processes has assumed that a comparison in a given direction (upward or downward) will lead to a particular affective reaction. In contrast, the present two studies proposed and found that a comparison can produce either positive or negative feelings about oneself, independent of its direction. Several factors moderated the tendency to derive positive or negative affect from upward and downward comparisons. In Study 1, cancer patients low in self-esteem and with low perceived control over their symptoms and illness were more likely to see downward comparisons as having negative implications for themselves. Those low in self-esteem were also more likely to perceive upward comparisons as negative. In Study 2, individuals with high marital dissatisfaction and those who felt uncertain about their marital relationship were more likely to experience negative affect from upward and downward comparisons. The implications of these findings for social comparison theory and for the coping and adaptation literature are discussed.     

Affect Generated by Social Comparisons Among Nurses High and Low in Burnout1

The affective consequences of social comparison were examined in 2 field studies among nurses and related to the 3 dimensions of professional burnout: emotional exhaustion, reduced personal accomplishment, and depersonalization. Study t was conducted in a sample of 99 nurses of a psychiatric hospital, and Study 2 in a sample of 237 nurses employed in various settings In general, upward comparisons evoked more positive and less negative affect than did downward comparisons. However, the affective consequences of social comparison were different for those high and low in burnout. Those low in personal accomplishment reported higher levels of negative affect from upward comparisons and higher levels of positive affect from downward comparisons than did those high in personal accomplishment. In addition, in Study 2, those high in depersonalization and emotional exhaustion derived more positive affect from downward comparisons than did those with lower levels of burnout.     

Social comparison as a predictor of changes in burnout among nurses

Abstract

This study addressed the question whether the affect evoked by social comparisons and individual differences in social comparison orientation (SCO) may predict the development of burnout over a period of one year. The participants were 93 nurses (25 males and 68 females) who filled out a questionnaire twice, with an interval of about one year. Comparisons with others performing better than oneself (upward comparisons) were reported to occur more often, to evoke more positive affect, and to invoke less negative affect than comparisons with others performing worse than oneself (downward comparisons). Those who responded at Time 1 (T1) with more positive affect to upward comparison and with less negative affect to downward comparisons, showed a decrease in burnout at Time 2 (T2). In addition, those who responded with relatively more negative affect to upward comparisons at T1, showed an increase in burnout at T2, but only when they were high in SCO. It is concluded that in this population upward comparisons were more prevalent than, and evoked more favorable responses than, downward comparisons. The most important conclusion is that the affect evoked by social comparisons may predict future changes in burnout.     

When Misery Avoids Company: Selective Social Comparisons to Photographic Online Profiles

Social networking site usage may affect subjective well‐being. Two experiments examined how selective exposure to profiles of other users facilitated mood management via self‐enhancing social comparisons. In Study 1, when given detailed impression management cues, such as photographs and status updates, users in a negative mood sought upward rather than downward social comparisons. Study 2 found that relatively low levels of group identification with the social networking site community led to upward social comparisons by users in a negative mood. High group identifiers spent more time viewing upward comparisons, regardless of mood. Regarding exposure effects, upward social comparisons to profiles improved subsequent mood when the comparison involved career success. High group identifiers experienced greater positive mood following upward social comparisons.     

Social Comparisons at Work as Related to a Cooperative Social Climate and to Individual Differences in Social Comparison Orientation

Cette étude a porté sur la fréquence des comparaisons sociales dans une situation de travail et sur les sentiments évoqués par ces comparaisons. Ces processus one été rapportés aux différences individuelles qui apparaissent dans l’orientation des comparaisons sociales et à la perception d’un climat de travail coopératif. Les sujets étaient 216 médecins de différents organismes de santé de l’agglomération de Valence en Espagne. En général, les comparaisons vers le haut étaient plus fréquentes et procuraient plus d’impressions positives et moins d’affects négatifs que les comparaisons vers le bas. Ceux qui présentaient un niveau élevé dans l’orientation des comparaisons rapportaient relativement plus de comparaisons vers le haut et vers le bas, plus de sentiments positifs après des comparaisons vers le bas et plus de sentiments negatifs à l’issue de comparaisons vers le haut. Inversement, ceux qui percevaient le climat social au travail comme coopératif rapportaient relativement plus de sentiments positifs après des comparaisons vers le haut. Parmi les 87 sujets participèrent à la partie longitudinale de la recherche, le climat coopératif perçu et l’orientation des comparaisons sociales furent plus stables sur une durée d’un an que le fréquence des comparaisons vers le haut et vers le bas et les conséquences affectives de ces comparaisons. Il faut en conclure que les individus interprètent les comparaisons sociales au travail dans un sens positif quand ils perçoivent le climat social comme coopératif et d’une façon négative quand ils sont à un niveau élevé dans l’orientation des comparaisons sociales. This study examined the frequency of social comparisons in a work setting, and the feelings that these comparisons evoked. These processes were related to individual differences in social comparison orientation, and to the perception of a cooperative social climate at work. The participants were 216 physicians from various health centers in the Community of Valencia in Spain. In general, upward comparisons occurred more often, and elicited more positive and less negative affect than downward comparisons. Those high in social comparison orientation reported relatively more upward as well as downward comparisons, more positive affect after downward comparisons, and more negative affect after upward comparisons. Conversely, those who perceived the social climate at work as cooperative reported relatively more downward comparisons, more negative affect after downward comparison, and more positive affect after upward comparison. Among the 87 participants who participated in the longitudinal part of the study, perceived cooperative climate and social comparison orientation were more stable over a period of one year than the frequency of upward and downward comparison and the affective consequences of upward and downward comparison. It is concluded that individuals interpret social comparisons at work in a positive way when they perceive the social climate as cooperative, and in a negative way when they are high in social comparison orientation.     

Upward and downward physical appearance comparisons: Development of scales and examination of predictive qualities

Despite good theoretical and empirical rationale for assessing tendencies to make upward and downward physical appearance comparisons no measure for these specific constructs exists. The present work developed and tested the psychometric properties of upward and downward physical appearance comparison scales. The scales were administered to participants (N = 224) along with measures of general appearance comparison tendencies, body image, disordered eating, Antifat and Antigay attitudes. The scales displayed good psychometric properties. Importantly, the upward but not downward physical appearance comparison scale predicted lower Appearance Evaluation and higher EAT-26 scores. Conversely, the downward but not upward physical appearance comparison scale predicted higher Appearance Evaluation and greater Antifat Attitudes (Dislike). The scales were unrelated to a nonappearance related construct. These new measures fill a gap in the literature and may be of benefit to researchers interested in body image, appearance concerns, eating disorders, social comparison, and obesity prejudice.     

Upward and downward social comparisons can decrease prosocial behavior

This experiment addressed whether upward or downward social comparisons can affect people's prosocial behavior toward the comparison targets. Undergraduates (N = 123) completed an inkblot test and then were randomly assigned to conditions in which they were told that their performance was either inferior or superior to their peers. A control group was given no performance feedback. Participants' self‐reported prosocial behaviors were measured 2 days later. Results indicated that both the upward and downward comparison groups engaged in significantly less prosocial behavior than did the control group and that empathy toward their peers mediated this effect. Our findings suggest that upward or downward comparison can make people feel less empathic toward the targets and thus less inclined to help them.     

Relationship social comparison interpretations and dating relationship quality,behaviors, and mood

Social comparisons are common in dating relationships. We examined individuals' cognitive interpretations (e.g., hope for the future or one's own relationship is not doing well) after an upward, downward, or lateral social comparison to a friend's dating relationship. Exploratory factor analyses indicated three factors in the Relationship Social Comparison Interpretation scale (RSCI): negative interpretations, positive upward interpretations, and positive downward interpretations (Studies 1 and 2). Hierarchical regressions controlling for comparison direction and individual differences in relationship social comparison orientation indicated that the RSCI was associated with relationship satisfaction, commitment, and positive and negative affect (Studies 1 and 2). There were also direct and indirect effects (through relationship quality) of the RSCI, with attention to alternatives and accommodation behaviors (Study 2).     

An ecological momentary assessment of comparison target as a moderator of the effects of appearance-focused social comparisons

This research examined whether comparison target moderates the effects of naturally occurring appearance-focused social comparisons on women's affect, appearance esteem, and dieting thoughts. During daily activities, body-satisfied (BS) women and body-dissatisfied (BD) women recorded their comparison targets and reactions to comparison information. For BS women, upward comparisons with peers were associated with more positive affect (PA) and appearance esteem and less guilt than upward comparisons with media images and downward comparisons with peers were associated with less PA than downward comparisons with media images. For BD women, upward comparisons with peers were associated with more appearance esteem and diet thoughts than upward comparisons with media images and downward comparisons with peers were associated with less PA, appearance esteem, and diet thoughts and more guilt than downward comparisons with media images.     

Social comparison in adjustment to breast cancer

We investigated four theoretical perspectives concerning the role of social comparison (Festinger, 1954) in coping with a threatening event in a sample of breast cancer patients. According to the supercoper perspective, personal contact with comparison others is often unavailable to patients, and contact with media "supercopers"--fellow victims presented as adjusting very smoothly--may make patients feel inadequate by comparison. According to the similarity perspective, patients select comparison targets who are similar to themselves because those comparisons should be the most informative. The upward comparison perspective is predictive of comparisons to relatively advantaged or superior individuals. The downward comparison perspective leads to the prediction that under conditions of threat, individuals make comparisons to people who are inferior or less fortunate in order to enhance their self-esteem. We interviewed 78 breast cancer patients, and results of both closed-ended questions and spontaneously offered comparisons yielded a preponderance of downward comparisons. The results point to the value of using naturalistic methods for studying comparisons, and suggest a more active and cognitive role for social comparison than is usually portrayed.     

How will things be the next time? Self in the construction of future events among school-aged children

This study examined among school-aged children the role of the self in perceived valence changes from the past to the future. Nine- to 11-year-old children (N = 57) recalled positive and negative personal events of various situations and imagined a future personal event involving the same situation following each recall. Children’s self-knowledge was assessed in terms of self-concepts for past, present, and future selves, and self-evaluations for social and cognitive competences. Children who viewed their future selves more positively and those who evaluated their cognitive competence more positively anticipated greater upward (positive) changes and smaller downward (negative) changes in their future academic performance. Children who evaluated their social competence more positively anticipated greater upward changes in their future peer relations. Furthermore, children who anticipated greater upward changes and smaller downward changes in their personal futures exhibited greater well-being. These findings shed new light on the role of self in mental time travel.     

Engaging in upward and downward comparisons as a determinant of relative deprivation at work: A longitudinal study

A longitudinal study was conducted among 93 nurses to determine the role of comparing one’s performance with that of one’s colleagues in the increase versus decrease of perceived relative deprivation at work over a period of one year. Relative deprivation at T2 had increased particularly among those high in social comparison orientation (Gibbons & Buunk, 1999) who at T1 (1) more frequently engaged in upward comparisons; (2) more frequently derived positive as well as negative feelings from such comparisons; and (3) more frequently derived negative feelings from downward comparison. Moreover, engaging in downward comparison also led to an increase in perceived relative deprivation at T2. This study is one of the few to find evidence for longitudinal effects of social comparison activity, and the first to find that such effects occur only for those high in social comparison orientation.     

Compared to What? The Importance of Control Groups in Social Comparison Research

Two experiments demonstrate the importance of control groups in social comparison research. When comparing to downward targets leads to more favorable self-evaluations than comparing to upward targets, results are often interpreted as demonstrating bidirectional contrast effects. However, without a no-comparison control group, these claims cannot be supported. The present experiments provided participants with performance feedback; some participants received information about an upward target, a downward target, or a bidirectional target (one upward, one downward). Results suggest that social comparison effects are not always bidirectional: Downward and bidirectional comparisons led to contrast whereas upward comparisons were not different from the control. Experiment 2 assessed the role of lateral targets. Overall, results suggest that existing interpretations of contrast effects should be reexamined.     

Social Comparison and Information Transmission in the Work Context

In the workplace, people can experience various types of failure and frustrations resulting in spontaneous social comparisons with other colleagues who are more (upward comparison) or less (downward comparison) successful. Upward comparisons especially have been shown to increase envy toward the outperforming benchmark colleague, which could negatively affect social interaction with this colleague. In line with this, our results consistently show that upward comparisons are associated with higher levels of experienced envy, as well as with a lower transmission rate of high-quality information. By contrast, type of social comparison had no impact on the amount of transmitted low-quality, work-relevant information. Theoretical and practical implications are discussed.     

Status and solidarity in social comparison: agentic and communal values and vertical and horizontal directions

Social comparison involves positioning the self relative to others on a vertical or status dimension (ranging from upward to downward comparisons) and a horizontal or solidarity dimension (ranging from contrastive to connective comparisons). Across 3 studies in which 389 undergraduates recorded everyday social comparisons (n = 4,417), downward and connective comparisons were rated as more helpful and mood enhancing than upward and contrastive comparisons. The effects of horizontal comparisons were greater for people for whom solidarity was an important value; however, the effects of vertical comparisons were not greater for people who valued status. The roles of the comparison target, topic, and situation were also explored; for example, noticing undesirable features of the target enhanced status but undermined solidarity.     

Personality and Trust Fosters Service Quality

Purpose

The purpose of this study was to determine the extent to which cognitive and affective trust mediate the service provider personality?Cservice quality relationship, controlling for customer personality.

Design/Methodology/Approach

Hypotheses were tested using a matched sample of 249 customer-service provider dyads.

Results

Service provider service orientation incrementally predicted customer cognitive trust in the service provider above and beyond customer agreeableness, which related significantly to affective and cognitive trust. Analyses further revealed that cognitive trust mediated the service provider service orientation?Cservice quality relationship.

Implications

Hiring service-oriented front-line employees may facilitate customer cognitive trust which in turn relates to service quality. In addition, training front-line employees to identify agreeable customers may facilitate the quick development of trusting relationships.

Originality/Value

This is the first study to simultaneously examine the impact of both the customer and the service provider personalities on customer trust and service quality in long-term relationships. Results demonstrated the role of cognitive trust as a mediator of the relationship between service orientation and service quality.     

程序公正、不确定性对公共政策可接受性的影响:情感信任、认知信任的中介作用

为了研究程序公正、不确定性与公共政策可接受性之间的关系,并进一步考察情感信任和认知信任在其中的中介效应,本研究选取公共政策领域,通过问卷调查的方法随机选取510名北京市民进行研究。研究发现,程序公正与公共政策可接受性正相关,不确定性与公共政策可接受性负相关,情感信任中介程序公正与公共政策可接受性,并对不确定性与公共政策可接受性之间有遮掩效应,而认知信任不存在显著的中介作用。