Reactions to Receiving Assumptive Help: The Moderating Effects of Group Membership and Perceived Need for Help1

The present study examined how group membership and need for help, variables that can operate independently or in combination, can affect reactions to receiving help. Arab participants (n = 164) received or did not receive help from an in‐group member (Arab helper) or from an out‐group high‐status member (Jewish helper) when the task was described as easy or difficult, or when no information was given. As predicted, Arab participants who received assistance from a Jewish helper or received assistance on an easy task showed more negative reactions than did those who received assistance from an Arab helper or on a difficult task. The theoretical implications for disentangling intergroup and interpersonal influences on reactions to receiving help are considered.     

Receiving Help,Reciprocation, and Interpersonal Attraction1

In a 3 × 3 factorial experiment with 3 additional cells, 329 male or female subjects working with two same-sex confederates (A and B), received either voluntary, involuntary, or no help from A after which attraction to A and B were measured for one-fourth of the subjects. The remaining subjects were assigned to a second set of tasks and were induced to help A, help B, or were not given an opportunity to help, after which they completed attraction and mood measures. Subjects were more likely to volunteer help after the second task when they had received prior help. Receipt of help led to more liking for the helper and the helper was liked more when subjects were able to reciprocate. Attraction and mood results are discussed in relation to attractiveness mediation, modeling, and indebtedness explanations for reciprocity.     

Reactance,Attribution, Equity,and the Help Recipient1

The relevance of social psychological theory for understanding the helping relationship from the recipient's perspective and for designing efficient and humane helping systems is examined. Negative feelings associated with seeking or receiving help may occur when recipients feel threatened with loss of freedom (reactance), interpret their help-seeking as a sign of inadequacy (attribution), or feel uncomfortably indebted (equity). Studies supporting each of these theories, and a program of research which contrasts helper vs. recipient-initiated assistance, are reviewed. Findings suggest that helper-initiated aid leads to higher utilization of services and better recipient feelings. These results are interpreted as supporting attribution in contrast to reactance theory concepts. A field study in a welfare setting extends laboratory findings, and shows that current practice which requires welfare recipients to initiate requests for service may effect savings via lowered requests for service at the expense of recipients who really need help but are inhibited from requesting it.     

The Effect of the Physical Attractiveness and Role of the Helper on Help Seeking

The effects of a helper's physical attractiveness and role on help-seeking behavior were investigated here. Eighty randomly selected Smith College students were the subjects; the helpers were two confederates selected on the basis of a separately conducted photograph evaluation. The confederate was designated either as an experimenter (Role condition) or as a fellow subject (Nonrole condition). Subjects were reluctant to ask the attractive confederate for help when she was in the Nonrole condition; rather, most in this condition asked for information instead of assistance. When the confederate was unattractive, more subjects asked for help when she was in role than when she was not. Although there was a significant main effect, most of this effect appears to be accounted for by the low rate of seeking help in the Attractive, nonrole condition. Subjects took longer to communicate with the attractive confederate than with the unattractive one; further, they reported feeling more uncomfortable in the presence of the attractive helper regardless of role.     

Acceptance of Help as a Function of Similarity of the Potential Helper and Opportunity To Repay1

College students were given the task of making an object from balloons while being observed by someone who they were told had highly similar values (similar conditions) or highly dissimilar values (dissimilar conditions). Later they were to observe while the other made an object from wire coat hangers that were already unwound (no opportunity to repay conditions) or were not unwound (opportunity to repay conditions). In preparation for the subject's task, the balloons had to be blown up and the other offered to help. The number of balloons the subject gave the other was the measure of acceptance of help. An interaction between similarity and opportunity to repay was found. As hypothesized, acceptance of help was greater when the potential helper was similar than when he was dissimilar only when the opportunity to repay was anticipated; when no opportunity to repay was expected, the reverse was found.     

With a Little Help From My Friends: Bystander Context and Children's Attitude Toward Peer Helping

This experimental vignette study examined children's perceptions and evaluations of helping a peer, in the context of friendships and in the presence of by-standing peers. A total of 1246 children (8 to 12 years) reported their attitude toward helping when either friends of the helper, friends of the recipient of help, or no bystanders were present. In agreement with the competitive altruism model, children most strongly endorsed helping when friends of the helper were present compared to the other two situations. This indicates that children take reputation concerns into account when evaluating helping situations. However, in contrast to lower prosocial children, the evaluations of higher prosocial children were not influenced by the presence of by-standing peers. These children seemed to base their evaluation on increasing the recipient's welfare and less on reputation concerns of the helper.     

Giving and Receiving Help: Interpersonal Transactions in Mutual-Help Meetings and Psychosocial Adjustment of Members

The helping transactions that occur in group meetings have been theorized to be important therapeutic mechanisms within mutual-help (or self-help) groups. Hypothesized links between giving and receiving help and psychosocial adjustment were examined in a mutual-help group for individuals with serious mental illness (GROW). Participants' adjustment was assessed at two time points and helping behaviors were measured with observational coding of weekly group interactions during the period between assessments. Frequencies of helping behaviors were used to predict Time 2 adjustment after controlling for initial adjustment. Consistent with the helper therapy principle, giving help to others predicted improvements in psychosocial adjustment; giving advice was a unique predictor. Total amount of help received was not associated with adjustment, but receiving help that provided cognitive reframing was associated with better social adjustment. A predicted interaction suggested that receiving help was related to better functioning when members experienced high levels of group integration.     

Help Seeking: Effects of Visibility of Task Performance and Seeking Help

This study manipulated independently whether help seeking and task performance were public or private, since in public settings persons may lose esteem by seeking help or by demonstrating unsuccessful performance. Subjects were given false feedback that they were doing poorly on a task involving judging levels of neuroticism in others, and were given all opportunity to seek help by consulting a set of guidelines. The main result was an interaction with help seeking most likely when task performance was public and help seeking was private.     

To Seek or Not to Seek: The Relationship Between Help Seeking and Job Performance Evaluations as Moderated by Task-Relevant Expertise

The present study explored the relationship between level of employees' help-seeking behavior and their overall job evaluations. It was hypothesized that employees would seek more help from others whom they perceive as more knowledgeable than they are and that they would seek more help from superiors than from coworkers. Regarding the link between amount of help seeking and performance evaluations, it was predicted that the relationship between amount of help seeking and evaluations of overall job performance are curvilinear and affected by the perceived expertise of the helper. Study participants were employees of a chemical plant, and they reported on the amount of help seeking that they engaged in with superiors and coworkers. Data on the perceived expertise of the help seeker and the help giver in any helping interaction were collected. Most recent job performance evaluations as reported by participants' superiors served as a measure of job performance. The analyses indicate that in line with prediction, the relationships between help seeking and performance evaluations were curvilinear. These relationships were moderated by the help seeker's relative task-relevant expertise. The theoretical implications of these findings and suggestions for future research are discussed.     

A Comparison of Help Giving to Individuals Versus Humanitarian Organizations1

The theories of social conduct, seriousness of need, and similarity; cost–benefit models; and individual differences in ideology are used to predict self‐reported help giving that is interpersonal or through humanitarian organizations. The results indicate that persons tend to be more helpful interpersonally than through organizations, are more responsive to characteristics of the needy when helping interpersonally than through organizations, and have stronger affective responses toward individuals than toward individuals represented by organizations. For both interpersonal and organization‐mediated assistance, perceived benefit to the donor strongly predicts help giving. Relatively conservative persons report less helpfulness, both interpersonally and through humanitarian organizations. Collectively, these findings offer an integrative approach to help giving and have implications for fundraising in the humanitarian sector.     

When and How Do High Status Group Members Offer Help: Effects of Social Dominance Orientation and Status Threat

The present study explored the implications of an intergroup perspective on individual difference and situational influences on helping, specifically, outgroup members. In particular, we examined the effects of social dominance orientation (SDO) and group status threat on the amount and kind of help offered by Jewish participants (n = 99) to Arab and Jewish students. Dependent measures were the likelihood of helping outgroup and ingroup members across various situations of need and, when help is given, the likelihood that it would be dependency‐oriented rather than autonomy‐oriented assistance. As expected, higher SDO individuals offered less help to outgroup (Arab) students, particularly when they experienced threat to group status, but not to ingroup members. In addition, higher SDO participants, when they did report that they would help, were more likely to offer dependency‐oriented help to outgroup than to ingroup members. The theoretical and applied implications are discussed.     

Introspection on uncertainty and judicious help‐seeking during the preschool years

Little is known about the mechanisms underlying a ubiquitous behavior in preschoolers, help‐seeking. We tested the hypothesis that preschoolers' awareness of their own uncertainty is associated with help‐seeking. Three‐, 4‐, and 5‐year‐olds (N = 125) completed a perceptual identification task twice: once independently and once when they could request help from a confederate whose competence level was manipulated. Consistent with our hypothesis, participants sought help more frequently on trials for which, when required to answer independently, they expressed lower confidence. Children in the bad‐helper condition were slower to respond after receiving help than those in the good‐helper condition. Finally, females and children with more advanced theory of mind were more likely to seek help, identifying additional factors that relate to help‐seeking.     

Verbal Strategies for Seeking Help in Organizations1

The verbal strategies used to frame requests for help are integral to the help-seeking process. Drawing on politeness theory, it was predicted that gender, power, and norms affect usage of verbal strategies in seeking help, and verbal strategies predict interpersonal outcomes. Two studies showed that: (a) individuals used more strategies under collectivistic than individualistic norms; (b) under individualistic norms, men used more strategies when seeking help upward, and women used more strategies when seeking help laterally; and (c) those who used more strategies provided higher quality information, and were perceived more favorably by others. These results suggest that verbal strategies not only reflect important relational and contextual factors, but also serve multiple social functions.     

Short Communication: Helpers' characteristics and problem intimacy as determinants of emotions associated with help-seeking

Female university students (N = 158) rated their readiness to seek help from a professional helper described to them, as well as the emotions that would accompany their decision. Readiness to seek help was associated with the anticipation of positive emotions. A significant 3-way interaction indicated that helpers' emotional behavior is especially meaningful when either the helper is not perceived as an expert and the help-seeker is bothered by a non-intimate problem, or when the helper is an expert and the help-seeker is bothered by an intimate problem. It is suggested that helper's characteristics may significantly influence the amount of positive, rather than negative, emotions anticipated through help-seeking, as well as the readiness to ask for help.     

Reactions of would-be helpers whose offer of help is spurned

An experiment was conducted to test the proposition that rejection of help by a needy recipient constitutes a negative expectancy violation for the would-be helper. The helper will react to this self-threat by expressing negative affect, unfavorable evaluations of the recipient, low attraction to the recipient, and causal attributions for the rejection that cast the recipient in an unflattering light. To test these hypotheses, college freshmen were prompted to offer rules for word construction to a same-sex recipient (a confederate) who was described as needing remediation on vocabulary and who "failed" a practice task. After rejecting/accepting the help, the recipient failed or succeeded on a comparable task. The results were consistent with these predictions. Dispositionally high expectations of interpersonal success served to amplify helpers' reactions to rejection/acceptance.     

Parents Produce Explicit Cues That Help Toddlers Distinguish Joking and Pretending

While separate pieces of research found parents offer toddlers cues to express that they are (1) joking and (2) pretending, and that toddlers and preschoolers understand intentions to (1) joke and (2) pretend, it is not yet clear whether parents and toddlers consider joking and pretending to be distinct concepts. This is important as distinguishing these two forms of non‐literal acts could open a gateway to understanding the complexities of the non‐literal world, as well as the complexities of intentions in general. Two studies found parents offer explicit cues to help 16‐ to 24‐month‐olds distinguish pretending and joking. Across an action play study (n = 25) and a verbal play study (n = 40) parents showed more disbelief and less belief through their actions and language when joking versus pretending. Similarly, toddlers showed less belief through their actions, and older toddlers showed less belief through their language. Toddlers' disbelief could be accounted for by their response to parents' language and actions. Thus, these studies reveal a mechanism by which toddlers learn to distinguish joking and pretending. Parents offer explicit cues to distinguish these intentions, and toddlers use these cues to guide their own behaviors, which in turn allows toddlers to distinguish these intentional contexts.     

Determinants of help seeking behaviour: The effects of helper's similarity,task centrality and recipient's self esteem

The present experiment was concerned with the way in which the characteristics of the helper the task and the recipient affect the willingness to seek help. In line with past theory and research it was reasoned that seeking help would be most threatening when one needs help on an ego - central task, and the helper is perceived as similar to oneself. Consequently, individuals were expected to seek least help under these conditions. Further it was expected that individuals who enjoy a high self esteem would be more sensitive to this self threat and seek less help under these self threatening conditions than would individuals who have a low self esteem. The experiment consisted of a 2 (similar versus dissimilar helper) times 2 (ego-central versus non central task) times 2 (high versus low self esteem subjects) between subjects design. Subjects worked on a difficult anagram task, and their actual help seeking behaviour served as a dependent measure. The findings support the experimental hypotheses. The conceptual and applied implications of these findings are discussed.     

Congruence Between the Target in Need and the Recipient of Aid: The One‐Among‐Others Effect

We tested the hypothesis that people are more likely to offer aid when the beneficiary of help is congruent with the entity that initiates prosocial action. In 2 experiments conducted in 2 different countries, participants were approached in naturalistic settings with an appeal for help. The target in need (individual vs. individual among others with the same need) and the beneficiary of potential help (individual vs. group) were manipulated. Results revealed that participants were more likely to offer aid when the target in need and beneficiary of help were congruent. The present research offers insight into perceptual factors that affect prosocial behavior in situations involving more than one victim.     

Identity, place, and bystander intervention: social categories and helping after natural disasters

The authors developed a Self-Categorization Theory (SCT) approach to bystander behavior. Participants were 100 undergraduates at an English university. The authors made either a European or a British identity salient. Participants then rated their likelihood of offering both financial and political help after natural disasters in Europe and South America. When European (but not British) identity was salient, participants were less likely to offer help for disasters in South America than Europe. They were also more likely to offer financial help after disasters in Europe when European non-British identity was salient. There were no differences in levels of emotional response to disasters by identity salience. Results indicate that social category relations rather than geographical proximity or emotional reaction are most important in increasing helping behavior after natural disasters.