Standard posture,postural mirroring and client-perceived rapport

The relationship between client-perceived rapport (as measured from a standardized client) and physical mirroring and the standard counsellor posture was investigated with interviews performed by 59 post-graduate students in counselling psychology. Videotaped recordings were used to code counsellor posture in the categories of: total postural mirroring, mirroring of the hands and arms, mirroring of the legs, mirroring of the torso, and the frequency of the standard counsellor posture across each minute of the interviews. These minutes were classified as 'high' in rapport or 'low' in rapport as measured by the standardized client. Results indicated that there was significantly more postural mirroring of the torso during high versus low minutes, but that the counsellor standard posture occurred significantly more frequently during low rapport minutes than in high rapport minutes. However, when examined over the entire length of the interviews, these data were able to be understood in terms of counsellor 'flexibility' of response rather than simply whether these postural behaviours were present or not. Implications for counsellor training are discussed.     

Counsellor communicative control and client-perceived rapport

The relationship between counsellor verbal control and client-perceived rapport during 12 initial interviews conducted by counsellor trainees was investigated. Minute-by-minute client ratings of rapport were collected and used as the dependent variable. Counsellor verbal behaviour was coded into Topic-Initiation, -Following, and -Reintroduction responses and these were analyzed for their relationship with rapport. Data indicated that there were significantly more Topic-Following responses during minutes rated low in rapport than in minutes rated high in rapport. Examination of the relationship between counsellor verbal control and rapport during interviews suggested that the effective use of communicative control by counsellors may be time-relevant to the stage of the interview.     

When does counsellor forward lean influence client-perceived rapport?

Data from nine one-hour counselling interviews with a standardised client were examined for the relationship between counsellor forward lean and client-perceived rapport. Results indicated that more extreme forward lean (i.e. of 41 degrees or more) was significantly more common during minutes rated as 'very high' in rapport. By contrast, less acute forward lean was significantly less frequent during such high-rapport minutes. Plots of forward lean over each minute of the counselling interviews revealed some further variations in usage of forward lean, with suggestings for counsellor training and practice.     

Psychometric evaluation of a “standardized client” procedure with trainee counsellors

The validity and reliability of a “standardized client” procedure for assessing the impact of counsellor-trainees' behaviour upon client-perceived rapport was investigated within 22 counselling interviews. A typical client was trained to present the same genuine concern consistently across all interuiews, and to make minute-by-minute in-session ratings of experienced rapport. Data were collected on internal consistency, test-retest reliability, face validity, content, construct and concurrent validity via usual procedures and blind evaluations from professionals in the field. All common psychometric requirements were satisfied. Limitations of this procedure are discussed, and implications for use of “standardized client” ratings to gather data on the rapport-enhancing effects of specific counsellor behaviours are also raised.     

Does eye contact increase counsellor-client rapport?

Data from nine counselling interviews (M length = 48 minutes) were examined for the relationship between counsellor eye contact and client-perceived rapport Using the Standardized Client procedure previously reported (Sharpley, Guidara & Rowley, 1994), minute-by-minute ratings of rapport were made by the client, and later collapsed to give mean values for eye contact for ‘moderate’ versus ‘very high’ rapport minutes. There were no significant overall differences in the frequency of eye contact across these two sets of minutes. In an additional exploratory analysis of the data, the frequencies of eye contact for moderate versus very high rapport minutes were plotted across all minutes of the interviews. These data revealed two distinct patterns of usage, enabling some hypotheses to be drawn regarding the effective use of eye contact here. Implications for training and avenues for further research are discussed.     

Client perceptions of hindering experiences in counselling

The purpose of this study was to increase understanding of what clients perceive as hindering experiences in counselling. In‐depth interviews combined with concept mapping were used to gather, organize, and understand clients' perceptions of hindering aspects of therapy. In the initial data gathering stage, 8 adult client participants, aged 18 or older (average of 14.1 sessions) were asked to respond to the following open‐ended questions:

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Counsellor verbal response mode usage and client-perceived rapport

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Introduction: This paper describes a qualitative study focusing on counsellors' perceptions of client progression when working with clients who intentionally self‐harm and the impact this has on the therapist. Method: Semi‐structured interviews were employed and the constant comparative method utilised to analyse the data. Findings: Findings indicate that counsellors experience intense emotions in response to self‐harm including: shock; sadness; anxiety; anger; and frustration. Counsellors also struggled to manage the tension between multiple dualities, corresponding to professional opinions of a seemingly polar opposite nature. Although participants indicated a requirement to work in a client‐led way, they all had either an explicit or implicit agenda for change. These two conflicting states create a tension for a counsellor that is difficult to resolve. In addition there were various views of client progression, yet all participants agreed that progression was not simply about stopping self‐harm. Conclusion: There is a significant impact on the counsellor when working with clients who intentionally self‐harm and the complexity of the phenomenon appears to exacerbate their anxiety. Implications: Further research within the counselling field focusing on the ambiguous nature of the subject may increase understanding, which in turn may contribute to greater therapist efficacy when working with this client group.     

Competing schools or stylistic variation in careers guidance interviewing

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Counsellor facial expression and client-perceived rapport

The effects of counsellors’ facial expressions upon the degree of rapport experienced by a Standardized Client (STC) was assessed via examination of 59 counselling interviews conducted by graduate students in counselling. Izard's (1971 Izard, CE. 1971. The face of emotion, New York: Appleton-Century-Crofts.  [Google Scholar]) Affex system of classifying facial expressions was used to operationalize the independent variable of facial expression, with STC ratings of rapport on a five-point scale each minute of the interviews constituting the dependent variable. Data indicated that there was significant more (in seconds/minute) counsellor facial expression of the categories “Interest-excitement” and “Enjoyment-joy” during minutes rated as high in rapport than in minutes rated as low in rapport, but that there was significantly less of the counsellor facial expression “Hypothesized Interest” in high rapport minutes. Implications for the development of effective training procedures for counsellors, plus the need to emphasize the building of emotional engagement between counsellor and client are discussed.     

The influence of silence upon clinet-perceived rapport

The effect of frequency of instances, length and overall amount of silence was investigated during nine trainee counsellors' interviews with a Standardized Client. Data on client-perceived rapport were collected each minute, allowing for comparison of overall interviews as well as during all stages of the inteviews. Results indicated that there were significanly more instances of silence and significantly greater overall amounts of silence in interviews rated as having higher levels of client-perceived rapport. In addition, there were clearly different pattersns of usage of silence during moderate versus very high rapport minutes during interviews. Suggestions are made for the integration of these findings into counsellor training courses where trainees often report anxiety regarding the occurence of silence. Issues for further research are discussed.