Exploring the Performance Benefits of Group Training: Transactive Memory or Improved Communication?

Several experiments (see Hollingshead, 1998a; Moreland, 1999) have shown that groups perform tasks better if their members are trained together rather than apart. The performance benefits of group training have been attributed to the development of transactive memory systems. This experiment tested whether such benefits are due instead to improved communication among group members. The results indicated that they are not. Groups whose members were trained apart, with no chance to communicate with one another, performed well after receiving information about one another's skills. Their performance was comparable to that of groups whose members were trained together, and both types of groups performed significantly better than did groups whose members were trained apart. The relationship between transactive memory and communication processes was discussed briefly, along with the prospect of using feedback about workers' skills to create transactive memory systems in large organizations as well as in small groups.     

团队断裂带对团队绩效的影响：团队交互记忆系统的作用

对团队构成与团队绩效关系的认识有助于充分利用团队结构优势、提高团队效能、建立竞争优势。理论界对团队断裂带与团队绩效的关系给予了极大关注, 然而遗憾的是, 研究结果还存在较大分歧。通过明确团队断裂带的属性类别, 探索团队断裂带与团队绩效之间的中介机制, 试图系统解释分歧产生的原因。基于115个实际工作团队配对样本数据的结构方程模型分析表明, 信息相关断裂带通过提高团队交互记忆系统水平促进团队绩效; 社会属性断裂带与团队交互记忆系统或团队绩效都无显著关系。本研究结果有助于深化对团队断裂带内涵及效能机制的认识, 推动团队断裂带理论的发展。     

Assessing team performance: Moderating roles of transactive memory,hypercompetition, and emotional regulation

This study proposes a model based on transactive memory theory to analyze team performance. In the proposed model, team performance is influenced by hypercompetition and emotional regulation directly and indirectly via the mediation of transactive memory and knowledge sharing. According to the model, the direct effect of knowledge sharing on team performance is moderated by both hypercompetition and emotional regulation. Empirical testing of this model, using team personnel in banking, insurance, and financing firms, confirmed the applicability of the transactive memory theory among these service firms’ work teams. Managerial implications and research limitations are discussed.     

Transactive memory in decision-making teams: implications for team effectiveness

The transactive memory system (TMS) construct is one of the most extended theoretical approaches to understand the role of cognitive processes at group level in the effectiveness of work teams. This study examined the relationships among TMS, performance, satisfaction and functional communication in decision-making teams. 40 four-person teams were asked to suppose they were expert consulting teams advising a fictitious organization on how to solve a problem with their employees. Results showed a mediating effect of TMS on the relationships between functional communication, perceived team performance and satisfaction. Contrary to our expectations, TMSs were not related to performance as evaluated by external raters. These findings suggest the importance of team communication in the formation of TMSs, as well as their implications for the effectiveness of decision-making teams.     

Potential Benefits of Communication in Transactive Memory Systems

Transactive memory theory views communication as a valuable (but not perfect) tool for learning, storing, and retrieving information from other people. In this essay, we review research on transactive memory systems and elaborate on the role of communication in the development and use of such systems. In contrast to Pavitt (2003), we believe that communication can, under some conditions, facilitate the development of an effective group memory system.     

Coping with challenge and hindrance stressors in teams: Behavioral,cognitive, and affective outcomes

The purpose of this study was to utilize the challenge–hindrance framework to examine the discrete and combined effects of different environmental stressors on behavioral, cognitive, and affective outcomes at the team level. Results from 83 teams working on a command and control simulation indicated that the introduction of a challenge stressor positively affected team performance and transactive memory. The introduction of a hindrance stressor negatively affected team performance and transactive memory and positively affected psychological withdrawal. When the hindrance stressor was combined with the challenge stressor, teams exhibited the lowest levels of performance and transactive memory, and the highest levels of psychological withdrawal. These effects were due to the adoption of specific coping strategies by team members. Implications are discussed, as well as limitations and directions for future research.     

Composition and transactive memory systems

A recurrent theme in research on socially distributed cognition is to establish the claim that the cognitive phenomenon of transactive memory is grounded in a specific mode of organization: mechanistic compositional organization. My topic is the confluence of transactive remembering or transactive memory systems (TMSs) and mechanistic compositional organization. In relation to this confluence, the paper scrutinizes the claim that the kind of organization grounding TMSs and/or tokens of transactive remembering takes the specific form of mechanistic compositional organization – at least as the latter is usually construed. It is argued (i) that the usual account of mechanistic compositional organization is based on a synchronic composition function, and (ii) that the organization of TMSs and/or transactive remembering is not well understood by way of synchronic composition. The positive account pursued is that TMSs and/or transactive remembering are better understood as grounded in a diachronic composition function.     

Reaping what they sow: Benefits of remembering together in intimate couples

Recent research suggests that remembering with a long-term partner may scaffold successful memory. To test whether collaboration reduces the episodic deficit shown by older adults, we created a social version of Addis, Musicaro, Pan, and Schacter's (2010) episodic memory paradigm. As predicted, in Experiment 1 20 long-married, older adult couples generated more “internal” – on topic, episodic – details when they remembered together versus alone, but the same amount of “external” – off-topic, semantic – details. In Experiment 2 this memory benefit did not extend to 20 young adult couples who generated high levels of internal details together or alone. Notably, however, young adults’ self-reported relationship intimacy was related to their episodic recall across conditions. We discuss these findings in terms of possible benefits of collaboration in the face of ageing and cognitive decline as well as the development over time of “transactive memory systems” in intimate relationships.     

Relations entre réflexivité d’équipe,mémoire transactive et efficacité interventionnelle perçue chez les policiers-opérateurs du RAID

The objective of this study is to examine the influence of explicit (team reflexivity) and implicit (transactive memory) coordination processes on the perceived interventional effectiveness of specialized elite units (RAID) of the French national police. We test the hypothesis that transactive memory is a mediating process in the relationship between team reflexivity and perceived effectiveness. One hundred and three police-officers representing the seven French police special units replied to a questionnaire. The results show that perceived effectiveness is positively related to task reflexivity and transactive memory. The relationship between task reflexivity and perceived effectiveness is mediated by the integrated component of transactive memory (bootSE = 0.05, 95% BCa CI [0.004, 0.19]). The theoretical and practical implications are discussed with regard to the development of debriefing methods and teamwork training for the development of shared mental models.     

Collective interviewing: A transactive memory approach towards identifying signs of truthfulness

Group interviewing has been neglected in the deception literature, yet it coincides with recent collective memory research. The present experiment applied the transactive memory theory to a collective interviewing situation and explored whether signs of truthfulness emerged through measuring joint memory recall. Truth-tellers were real couples who had been in a relationship for at least one year and cohabiting. Lying pairs were friends who pretended to be in a relationship for at least one year and cohabiting. All couples were interviewed in their pairs about their ‘real’ or ‘fictitious’ relationships. It was found that truth-telling pairs posed questions to one another, provided cues to one another, handed over remembering responsibility, and finished each others’ sentences significantly more than lying pairs, supporting the idea that real couples have a transactive memory system, unlike pretending couples. Implications for a collective interview approach that considers memory within deception detection are discussed.     

Phase-specific relationships between team learning processes and transactive memory development

With this study we seek to contribute to the research on the emergence of transactive memory, that is, the knowledge of “who knows what”, as part of the structural component of transactive memory systems (TMSs). Based on our theoretical model of team learning and transactive memory development, we analyse the relationships among different team learning behaviours and transactive memory during various phases of team development. We use a longitudinal design with three points of measurement at the beginning, in the middle, and at the end of a semester, to examine real student project teams over their full life cycle. The results support our presumptions of phase-specific influences of team learning behaviours on transactive memory development. This shows that knowledge-based processes (storage and retrieval) play a more important role during early stages of project-based teamwork, followed by a shift to a higher relevance of communication-based processes (reflection and co-construction) in later stages. Implications for further research and team management phenomena are discussed.     

Group cognition,membership change,and performance: Investigating the benefits and detriments of collective knowledge

This study analyzes the effects of group membership change on group cognition and performance to determine how groups can simultaneously leverage oldtimers’ collective knowledge and a newcomer’s expertise. Our analysis focuses specifically on the interrelated effects of the two components of a transactive memory system (TMS)—TMS structure and TMS processes—to explain the cognitive mechanisms through which membership change affects group performance. Results from a laboratory study show that groups that experience partial membership change tend to rely on the TMS structure that oldtimers developed in their original group, and that doing so is ultimately detrimental to performance because it creates inefficient TMS processes. Results from a supplemental study indicate that these TMS process inefficiencies can be avoided when oldtimers are instructed to reflect upon their collective knowledge prior to task execution. We discuss the implications for managing group cognition in organizations where membership change is prevalent.     

First,get your feet wet: The effects of learning from direct and indirect experience on team creativity

How does prior experience influence team creativity? We address this question by examining the effects of task experience acquired directly and task experience acquired vicariously from others on team creativity in a product-development task. Across three laboratory studies, we find that direct task experience leads to higher levels of team creativity and more divergent products than indirect task experience. Moreover, our results show that the difference in team creativity between direct and indirect task experience persists over time. Finally, our findings demonstrate that transactive memory systems fully mediate the effect of direct task experience on team creativity. Teams who acquired task experience directly are more creative because they develop better transactive memory systems than teams who acquired experience vicariously. We discuss how our findings contribute to understanding the effects of prior experience on team creativity, and the role of transactive memory systems in creative tasks.     

The psychology of memory,extended cognition,and socially distributed remembering

This paper introduces a new, expanded range of relevant cognitive psychological research on collaborative recall and social memory to the philosophical debate on extended and distributed cognition. We start by examining the case for extended cognition based on the complementarity of inner and outer resources, by which neural, bodily, social, and environmental resources with disparate but complementary properties are integrated into hybrid cognitive systems, transforming or augmenting the nature of remembering or decision-making. Adams and Aizawa, noting this distinctive complementarity argument, say that they agree with it completely: but they describe it as “a non-revolutionary approach” which leaves “the cognitive psychology of memory as the study of processes that take place, essentially without exception, within nervous systems.” In response, we carve out, on distinct conceptual and empirical grounds, a rich middle ground between internalist forms of cognitivism and radical anti-cognitivism. Drawing both on extended cognition literature and on Sterelny’s account of the “scaffolded mind” (this issue), we develop a multidimensional framework for understanding varying relations between agents and external resources, both technological and social. On this basis we argue that, independent of any more “revolutionary” metaphysical claims about the partial constitution of cognitive processes by external resources, a thesis of scaffolded or distributed cognition can substantially influence or transform explanatory practice in cognitive science. Critics also cite various empirical results as evidence against the idea that remembering can extend beyond skull and skin. We respond with a more principled, representative survey of the scientific psychology of memory, focussing in particular on robust recent empirical traditions for the study of collaborative recall and transactive social memory. We describe our own empirical research on socially distributed remembering, aimed at identifying conditions for mnemonic emergence in collaborative groups. Philosophical debates about extended, embedded, and distributed cognition can thus make richer, mutually beneficial contact with independently motivated research programs in the cognitive psychology of memory.     

Knowledge and use of memory strategies in amnestic mild cognitive impairment

Despite the inclusion of memory strategy training in many interventions for amnestic mild cognitive impairment (aMCI), little research has directly examined knowledge and use of memory strategies in aMCI and their relationship to memory performance in order to guide the development of targeted interventions. The present study aimed to compare strategy knowledge and use between an aMCI and a healthy older adult (HOA) sample, and to determine the contribution of strategy knowledge and use to memory performance in each of these groups. The sample comprised 37 aMCI and 52 HOA participants aged over 60 years. All participants completed questionnaires to assess strategy knowledge and self-reported use of internal and external strategies in everyday life. In addition, strategy use was observed on the measures of retrospective and prospective memory performance (the CVLT-II and the CAMPROMPT). The aMCI group demonstrated decreased strategy knowledge and observed use of internal strategies, although equivalent observed use of external strategies compared with the HOA group. Furthermore, they reported equivalent use of both internal and external strategies. Observed use of strategies was significantly associated with retrospective memory performance for both groups and prospective memory performance for the aMCI group, supporting the inclusion of strategy training in interventions.     

Moderating Effects of Processing Objective,Question Order and Delay on Memory and Judgement

The performance appraisal process makes many demands on a manager's cognitive abilities as there are a number of competing requirements. For instance, recalling performance information after a long period of time, determining training needs, ascertaining future objectives, etc. The processing objective present at the time of observation may also influence whether evaluations are made ‘on-line’ or are ‘memory-based’. Some research has found that the rating instrument may moderate memory and judgement by making certain information salient (Ilgen, Barnes-Farrell, and McKellin 1993; Lichtenstein and Srull 1987; Woehr and Feldman 1993). While some studies have investigated both rating and recall order and processing objective, none have investigated both of these factors in relationship to time delay and the influence of impressions that were not directly related to performance. It has been suggested that the tendency to recall impressions of others rather than specific behaviour that lead to these impressions increase over time (DeNisi, Cafferty and Meglino 1984; Kozlowski and Ford 1991; Murphy and Balzer 1986). This study sets out to examine the influence of three variables, information processing objective, order of recall and rating and time delay on the relationship between memory and judgement and the various models important to these processes (DeNisi, Cafferty and Meglino 1984; Woehr and Feldman 1993; Hastie, Park and Weber 1984; Williams, Cafferty and DeNisi 1990). The experiment was a 2 × 2 × 2 between subjects factorial design with three independent variables with 187 students from various disciplines. Support was found for the model of performance appraisal by DeNisi et al. (1984) in that overall evaluations influenced dimensional ratings when a time delay was introduced. However, the hypothesized effect of recall/rating order was in the opposite direction to that expected, indicating that there were additional factors that influenced the relationship between memory and judgement.     

Transactive memory system links work team characteristics and performance

Teamwork and coordination of expertise among team members with different backgrounds are increasingly recognized as important for team effectiveness. Recently, researchers have examined how team members rely on transactive memory system (TMS; D. M. Wegner, 1987) to share their distributed knowledge and expertise. To establish the ecological validity and generality of TMS research findings, this study sampled 104 work teams from a variety of organizational settings in China and examined the relationships between team characteristics, TMS, and team performance. The results suggest that task interdependence, cooperative goal interdependence, and support for innovation are positively related to work teams' TMS and that TMS is related to team performance; moreover, structural equation analysis indicates that TMS mediates the team characteristics-performance links. Findings have implications both for team leaders to manage their work teams effectively and for team members to improve their team performance.     

Colloquy: Do Interacting Groups Perform Better Than Aggregates of Individuals?

Recent examples of research about group processes melding individual‐cognitive and social communicative factors have resulted in the application of concepts relevant to individual cognition to groups as a whole. Although based on a helpful metaphor, the practice risks resurrecting discredited “group mind” concepts. One particular concept, “transactive memory system,” implies that a group can “know” all of the knowledge of its individual members. Several studies showing that groups remember more information than do its individual members appear on their face to support this notion. However, a reanalysis of the results of these studies using Lorge‐Solomon (1955) Model B reveals that the groups were not successful at pooling their members' knowledge. This conclusion implies that group interaction does not lead to efficient group information exchange.     

Goal orientation and self-efficacy in relation to memory in adulthood

The achievement goal framework (Dweck, 1986, American Psychologist, 41, 1040) has been well-established in children and college-students, but has rarely been examined empirically with older adults. The current study, including younger and older adults, examined the effects of memory self-efficacy, learning goals (focusing on skill mastery over time) and performance goals (focusing on performance outcome evaluations) on memory performance. Questionnaires measured memory self-efficacy and general orientation toward learning and performance goals; free and cued recall was assessed in a subsequent telephone interview. As expected, age was negatively related and education was positively related to memory self-efficacy, and memory self-efficacy was positively related to memory, in a structural equation model. Age was also negatively related to memory performance. Results supported the positive impact of learning goals and the negative impact of performance goals on memory self-efficacy. There was no significant direct effect of learning or performance goals on memory performance; their impact occurred via their effect on memory self-efficacy. The present study supports past research suggesting that learning goals are beneficial, and performance goals are maladaptive, for self-efficacy and learning, and validates the achievement goal framework in a sample including older adults.     

提问类型对自传体记忆概括化的影响

自传体记忆概括化程度较高是抑郁症产生与发展的重要影响因素, 探究降低自传体记忆概括化程度的方法以缓解抑郁症状、降低抑郁复发率是心理咨询与治疗中的一个重要研究课题。基于此, 本研究选取344名初中生进行实验, 实验1对比了问题状态组与正常状态组被试的自传体记忆概括化程度, 结果发现, 问题状态组被试的正性、负性自传体记忆得分均显著低于正常组, 两组在中性自传体记忆得分上差异不显著; 实验2对比了问题取向提问和解决取向提问对问题状态下人们自传体记忆概括化程度的影响, 结果发现, 解决取向提问组被试无论是在正性、负性自传体记忆得分上还是在中性自传体记忆得分上均显著高于问题取向提问组和控制组, 问题取向提问组和控制组在各类自传体记忆得分上差异均不显著; 实验3进一步考察了解决取向提问对问题状态下不同归因风格者自传体记忆概括化程度的影响, 结果发现, 内归因组被试的正性、负性自传体记忆得分均显著高于外归因组, 在中性自传体记忆得分上, 两组被试间差异不显著。结论:与抑郁症等精神障碍患者类似, 遭受一般心理困扰个体的自传体记忆概括化程度也较高; 相比问题取向提问, 解决取向提问能较好地降低一般心理困扰者的自传体记忆概括化程度; 对于一般心理困扰者而言, 解决取向提问对内归因者自传体记忆概括化程度改善效果优于外归因者。综上, 解决取向提问可以作为心理咨询师或治疗师降低个案自传体记忆概括化程度的一种有益尝试。