Evaluation of an integrative approach to training paraprofessionals in counselling using the Problem Solving Inventory

The present study evaluated an eclectic approach to training paraprofessionals in counselling. The programme was designed to reflect recent developments in microcounselling problem-solving approaches and training procedures. Fifteen paraprofessionals participated in a 25 week × 4 hours programme of training, 13 of whom completed the Problem Solving Inventory both pre- and post-training. Trainees' scores decreased significantly, showing that they appraised their problem-solving in a more positive manner following training. It is concluded that the results of this exploratory study may contribute to the wider issue of evaluating the acquisition of higher-order counselling abilities in trainees. Implications for training and meeting client needs are discussed.     

From teaching to counselling: An evaluation of the role of microcounselling in the training of school counsellors

During the past 20 years the use of microtraining as a method for training professionals in communication skills has attracted considerable attention. In this paper, the microtraining approach is explained briefly, in terms of the development of microteaching and microcounselling, as a means of training teachers and counsellors respectively. One interesting aspect of the training of teachers is then focused upon, namely the use of microcounselling in the preparation of in-service teachers for the role of school counsellor. The nature of teaching and counselling activities are compared and contrasted, and the resultant difficulties in training teachers to act as counsellors are high-lighted. Finally, a number of procedures for trainers involved in such training are listed, whereby teachers can be encouraged to more readily adopt a style of behaviour appropriate for the counselling context.     

Parental Problem-Solving Abilities and the Association of Sickle Cell Disease Complications with Health-Related Quality of Life for School-Age Children

Children with sickle cell disease (SCD) are at risk for poor health-related quality of life (HRQOL). The current analysis sought to explore parent problem-solving abilities/skills as a moderator between SCD complications and HRQOL to evaluate applicability to pediatric SCD. At baseline, 83 children ages 6–12 years and their primary caregiver completed measures of child HRQOL. Primary caregivers also completed a measure of social problem-solving. A SCD complications score was computed from medical record review. Parent problem-solving abilities significantly moderated the association of SCD complications with child self-report psychosocial HRQOL (p = .006). SCD complications had a direct effect on parent proxy physical and psychosocial child HRQOL. Enhancing parent problem-solving abilities may be one approach to improve HRQOL for children with high SCD complications; however, modification of parent perceptions of HRQOL may require direct intervention to improve knowledge and skills involved in disease management.     

Frontal lobe dysfunction and everyday problem-solving: social and non-social contributions

Everyday problem-solving involves both non-social executive processes, social and emotional processes, and draws upon social and practical knowledge. A series of studies including both adult-acquired lesions and neurodevelopmental disorders is reviewed examining problem-solving on a real-life-type task that involves generating a range of solutions to brief problem scenarios and selecting preferred solutions to solve the problems. Impairments in problem-solving are described in groups of participants with left anterior frontal lobe lesions, Tourette's syndrome and Asperger's syndrome. By contrast, healthy older people did not show problem-solving deficits on the same task. The possible contributions of non-social executive skills, social and emotional skills, and knowledge acquired from experience are each considered in relation to everyday performance. Multiple cognitive/emotional routes to the development of everyday life difficulties pose a complex challenge both in understanding the nature of the relevant processes and in developing adequate methods for management and rehabilitation.     

Evaluation of a microskills programme with field-based counsellors: Effects on core attitudes and counselling skills

Two issues relevant to the role of microtraining in counsellor training are examined. Firstly, due to the increasing use of the microcounselling framework for training counsellors, either directly or indirectly, in the Rogerian attitudes, the effects of such a programme on counsellor attitudes was investigated. Secondly, although microskills training has been generally found to improve and increase trainee's helping skills usage and effectiveness, its effects on field-based counsellors have rarely been evalulated. Thus the second objective of the study was to examine this issue. The subjects were 12 counsellors from a number of counselling agencies. Six of these counsellors participated in a microcounselling programme which taught the skills of nonverbal communication, questioning, reflecting, listening, self-disclosure, reinforcement, opening and closing. The data base for the study consisted of videorecordings of each subject's participation in two extended interactions—one involving an individual discussing a real concern, and the other involving an individual discussing a simulated concern. Various measures of counsellor attitudes, effectiveness, skills, and actual behaviours were obtained. Comparison of the experimental and control groups indicated that the microcounselling programme had little effect on any of the aspects of counsellor performance examined. It is concluded that, although aspects of the design may have influenced the results, an integrated microcounselling approach may be more effective in developing attitudes. In addition, it appears that the characteristics of a professional population, such as counsellors, may differ from those of novices, such that problems in effecting change in skilled performance will occur with the former group.     

Process-Based Measures of Creative Problem-Solving Skills: V. Overall Prediction

Prior studies have shown that process-based measures of creative problem-solving skills can be developed that evidence some predictive validity and contribute to our understanding of creative thought. These studies, however, have focused on a single process. Because multiple processes are involved in creative thought, there is a need to examine their joint impact. To address this issue, 137 undergraduates were asked to work on 2 creative problem-solving tasks and complete a battery of measures examining relevant abilities and processing skills. Solution quality and originality scores obtained from the creative problem-solving tasks were regressed on these measures. It was found that the measures of process application were effective predictors of solution quality and originality, yielding significant gains in prediction when added to ability tests. The implications of these findings for the assessment of creative potential are discussed.     

Cognitive modeling of consultation processes: A means for improving consultees'' problem definition skills

This study investigated whether consultees' understanding and use of problem definition skills could be enhanced by increasing their awareness of these processes during consultation interactions. Subjects assigned to a consultation with cognitive modeling group viewed videotaped consultation interactions in which consultants' verbalizations during the problem definition stage of consultation frequently included overt references to the problem-solving processes being used by these consultants. Subjects in a consultation without cognitive modeling group viewed similar interactions except that the consultants' statements did not include overt references to problem-solving processes. A control group viewed irrelevant interactions between consultants and consultees. Data analyses indicated that the subjects exposed to consultations that included cognitive modeling components wrote better problem definitions and were better able to describe the process for defining children's problems than subjects in either the consultation without cognitive modeling or control groups. The subjects in the consultation without cognitive modeling group generally did better than those in the control group.     

The Relationship between Creativity and Interpersonal Problem-Solving Skills in Adults

The present study evaluated whether creativity training and interpersonal problem-solving training reflect equivalent or complementary skills in adults. A sample of 74 undergraduates received interpersonal problem-solving training, creativity training, neither, or both. Dependent variables included measures of problem-solving and creative performance, and problem-solving and creative style. The results suggested that creativity and interpersonal problem-solving represent complementary skills, in that each training program specifically affected performance only on related measures of performance. A combination of programs affected both abilities. Creativity training and interpersonal problem-solving training are popular psychoeducational interventions that developed in isolation from each other. Originally thought of as a mysterious process, the empirical analysis of the creative act can be traced to the work of Wallas (1926). Under the assumption that creativity is a desirable trait, a number of scales and training programs have been developed to measure and enhance creative skills. Creativity training has been used primarily in educational and industrial settings (e.g., Basadur, 1981). The principles of interpersonal problem-solving training have emerged more recently, in the work of Spivack and Shure (1974; Spivack, Platt, & Shure, 1976) and D'Zurilla (D'Zurilla & Goldfried, 1971; D'Zurilla & Nezu, 1982). These authors conceptualized interpersonal problem-solving training in the context of behavior therapy, and for this reason the literature on interpersonal problem-solving is more closely associated with therapeutic settings. Creativity and interpersonal problem-solving skills can be conceptually distinguished on the basis of their goals. Interpersonal problem-solving refers to one's skill in determining the means by which to achieve a specific end or overcome a specific problem. Creativity, on the other hand, need not be oriented towards achieving specific ends; it is associated with the capacity for thinking in new and different ways. Koestler (1964) has even argued that these two goals can be inimical, at least in adults, in that the ability to combine information in unique ways may be. hindered when the individual focuses his or her thinking on a specific problem. At the same time, there are clear similarities between the two domains of skills. Guilford (1977) noted that “creative thinking produces novel outcomes, and problem-solving involves producing a new response to a new situation, which is a novel outcome” (p. 161). Edwards and Sproull (1984) saw creativity training as a method for improving the quality of solutions to problems and increasing personal effectiveness. They considered problem-solving synonymous with creativity, since both training programs offer a variety of techniques to help identify useful solutions to problems. Similarly, Noller (1979) and others (e.g., Isaksen, Dorval, & Treffinger, 1994) have discussed the concept of creative problem solving, which attempts to integrate principles in the literature on creativity and on problem solving. Isaksen et al. conceptualized the process of creative problem solving as consisting of six steps which fall within three stages. The first stage involves understanding the problem, consisting of three steps: mess-finding, data-finding, and problem-finding. This is followed by the stage of generating ideas, involving the idea- finding step. Finally, there is planning for action, which involves solution-finding and acceptance-finding. The most important difference between the various creativity training models and the interpersonal problem-solving model lies in their emphasis. Creativity training models focus primarily on enhancing skill at generating solutions. The interpersonal problem-solving model places equal emphasis on the implementation and evaluation of potential solutions. Although many authors have suggested that participation in creativity training will have positive effects on social and interpersonal functioning (e.g., Parnes, 1987), only two studies have been conducted examining the relationship between the interpersonal problem-solving training model and creativity skills. Miller, Serafica, and Clark (1989) and Shondrick, Serafica, Clark, and Miller (1992) found that interpersonal problem-solving training for children also enhanced creativity skills, and that children's creative abilities appear to be predictive of their interpersonal problem-solving skills. The question of whether creativity and interpersonal problem-solving are equivalent, complementary, or even inimical has not been adequately addressed in the existing literature. For one thing, there are no studies examining the relationship between the two constructs in adults. This is an important question, given Koestler's (1964) conclusion that they are potentially inconsistent among adults. Second, there are no studies at all regarding the impact of creativity training on problem-solving skills in adults. The purpose of the present study was to evaluate whether creativity and interpersonal problem-solving skills can be distinguished in an adult sample.     

Assessing therapeutic problem solving skills: Empirical analysis of a measuring operation

Employment of caregivers as trainers is an imperative in the training and treatment of mentally retarded persons. Besides being taught specific behavior modification skills, these paraprofessional trainers have to obtain a set of general skills in order to adjust their specific skills to new clients, situations, and behaviors across time. Empirical research on the characteristics of therapeutic problem-solving skills are scarce. This may be due to a reluctance of behavior researchers against including cognitive factors in the analysis of behavior influence. However, the development of basic knowledge on the existence of therapeutic problem-solving skills should be one of the primary research goals. This article describes the development and application of four scales assumed to be representative of an important set of general skills—therapeutic problem-solving skills. By means of these four scales 21 caregivers were evaluated before and after extensive training. A multifaceted measuring operation is employed with the main objective of empirically testing the dimensionality of problem-solving skills. Rater consistency and individual differences in change from pre- to post-training level are also uncovered. It is concluded that the four scales of therapeutic skills, largely reflect the same underlying concept of a rather general therapeutic problem-solving skill. Discussion of the findings also pointed to future research.     

Assessing complex problem-solving skills with multiple complex systems

In this paper we propose the multiple complex systems (MCS) approach for assessing domain-general complex problem-solving (CPS) skills and its processes knowledge acquisition and knowledge application. After defining the construct and the formal frameworks for describing complex problems, we emphasise some of the measurement issues inherent in assessing CPS skills with single tasks (i.e., fixed item difficulty, low or unknown reliability, and a large impact of random errors). With examples of the MicroDYN test and the MicroFIN test (two instances of the MCS approach), we show how to adequately score problem-solving skills by using multiple tasks. We discuss implications for problem-solving research and the assessment of CPS skills in general.     

Relation between social problem-solving ability and subsequent level of psychological stress in college students.

A prospective design was used to examine the relation between social problem-solving ability and later psychological stress in college students during the first semester of the academic year. A new social problem-solving inventory measured not only general ability, but also more specific components of the problem-solving process (e.g., problem orientation, problem-solving skills; D'Zurilla & Nezu, 1990). The results of a hierarchical multiple regression analysis showed that general problem-solving ability was negatively related to later stress, even after prior stress level and number of life problems were controlled. More specific analyses indicated that subjects' problem orientation was a better predictor of stress than their problem-solving skills. Results are discussed in terms of the possible stress-reducing effects of perceived control and successful problem resolution.     

An Evaluation of Interventions to Facilitate Algebra Problem Solving

Three participants were trained on 6 target algebra skills and subsequently received a series of 5 instructional interventions (cumulative practice, tiered feedback, feedback plus solution sequence instruction, review practice, and transfer training) in a multiple baseline across skills design. The effects of the interventions on the performance of 5 problem-solving tasks that required novel combinations of 2 or more of the target skills were evaluated. Results showed that cumulative practice of the skills and a combination of feedback with solution sequence instruction led to limited performance increases on some of the problem-solving tasks, with one task meeting the mastery criterion following the solution sequence intervention. The introduction of the transfer training resulted in more consistent improvements across tasks such that participants achieved the performance criterion on all remaining problem-solving tasks during a final baseline condition. The findings suggest that a structured intervention designed to transfer stimulus control from previously established discriminative stimuli to more complex, novel stimuli can facilitate problem solving without extensive direct instruction on the higher-level skills. This research was funded in part by a contract with the Florida Department of Children and Families. The content and opinions expressed herein do not necessarily reflect the position or policy of the Department of Children and Families. We thank Tim Vollmer for suggestions made throughout this study and for helpful comments on an earlier draft of this paper. We also thank Linda Meckler for her assistance with data collection. Kristin H. Mayfield, now at iLearn, Inc., Marietta, GA, USA.     

Consultant Problem Understanding as a Function of Training in Interviewing to Promote Accessible Reasoning

The focus of this article is on how consultants develop a “high-quality” understanding of a teacher's presenting problem situation from interviewing them. A longitudinal quasi-experimental study was conducted with 10 graduate students enrolled on an accredited training program in school psychology in which interviewing and problem-solving skills were taught and practiced. Eight individuals who had been selected for the same training program but who had not enrolled acted as a comparison group to measure possible practice effects. The results indicated that following training consultant use of statements designed to reveal their reasoning to the teacher significantly increased, and was highly correlated with the quality of their subsequent written analyses of the teacher's problem situation.     

Social problem solving in adolescents with suicidal behavior: a systematic review

There is an increasing focus on deficiencies in problem solving as a vulnerability factor for suicidal behavior in general and hence a target for treatment in suicide attempters. In view of the uncertainty of evidence for this in adolescents we conducted a systematic review of the international research literature examining the possible relationship between deficiencies in social problem-solving skills and suicidal behavior in this population. This was based on searching two electronic databases: Medline 1966 to September 2003 and PsychInfo 1887 to September 2003. Twenty-two studies of social problem-solving skills in adolescents with suicidal behavior were found. Most of these studies, which compared adolescent patients with suicide attempts versus either nonsuicidal psychiatric or normal controls, found evidence for problem-solving deficits in the attempters; however, few of the differences remain after controlling for depression and/or hopelessness. Because most of the studies are cross-sectional, it is difficult to differentiate between the possibilities that deficiencies in problem-solving skills lead to depression when adolescents are faced by adversity and hence to suicidal behavior, or whether depression is the main factor which undermines problem-solving skills. Future research, preferably with longitudinal research designs, is required to determine the nature of the association between problem-solving skills and suicidal behavior in adolescents. This has important implications for therapeutic interventions.     

Creative Thinking Strategies for Life: A Course for Professional Adults Using Art

To thrive in today's economy and the workforce of the future, individuals need creativity and problem-solving skills. Emotion skills have been increasingly discussed as well, with companies listing emotional intelligence as one of the top skills needed for professional success. The present paper describes a course designed to teach professional adults two sets of creativity skills (problem finding and idea generation) and two sets of emotional intelligence skills (using emotions to facilitate thinking and understanding emotions) using visual art as a medium. The course consisted of eight, 60-min sessions in which professional adults participated in art observation and art engagement activities. Fifty-six professional adults completed measures of creative abilities and emotional intelligence skills in a pretest, posttest, and 2-month follow-up design. Participants who engaged in the course showed significant gains in the originality of their ideas on divergent thinking and problem construction tasks, as well as their self-reported creative behavior compared with controls. No significant changes in emotion understanding were detected. We discuss the course's distinct value to creativity and emotion skills training research.     

The Fate of the Moros: A Cross-cultural Exploration of Strategies in Complex and Dynamic Decision Making

The ways in which people deal with complex and dynamic problems are shaped by their learning experiences within their culture as well as the functional constraints within which they have to operate. An experiment is described that explores the interaction of culture and ways of problem solving. University students from India and Germany had to work on one of two different versions of a computer-simulated interactive complex problem. The anaylsis focuses on the strategic aspects of problem solving. Indian and German problem solvers clearly differed in their approach: German students used a more active and control-oriented strategy and committed fewer strategic and tactical errors. The results form the basis of a discussion on the factors important in the development of problem-solving expertise.     

Computers for cognitive research: A HyperCard adventure game

For researchers interested in exploring the cognitive and metacognitive processes involved in problem-solving, one obstacle has been the difficulty of creating engaging and ecologically valid situations in which to observe these skills in practice. Computer games can provide a rich environment for research on such skills. I present a HyperCard example of an adventure game that serves as an environment for research on analogy in problem-solving. The design of the game and interface is detailed, and initial results of and suggestions for extensions to this work are presented.     

An empirical investigation of the effects of a microcounselling programme with social work students: The acquisition and transfer of component skills

Microcounselling has become widely used with various professional groups as a systematic approach to improving interviewing and counselling skills (Ivey & Authier, 1978). Although reviews of research largely attest to its effectiveness (Hargie & Saunders, 1983; Baker & Daniels, 1989), such conclusions have been based on outcome criteria which, for the most part, have been essentially second-order and proximal (Dickson, 1981). The present study, which utilized a multiple baseline design, was carried out to evaluate the efficacy of a programme of microcounselling, undertaken by social work students, in terms of both the initial acquisition and subsequent transfer of the interpersonal skills of non-verbal communication, questioning, reflecting, listening, explaining, set induction, and closure. While the training intervention was adjudged to have been successful with regard to the initial acquisition of skills, only limited evidence was found of performances generalizing from role-play to ‘real problem’ situations (across tasks) and from familiar to unfamiliar clients (across persons). These results are related to existing research findings. The possibility of distinct and characteristic profiles of skill acquisition is discussed together with factors which may promote transfer effects. Finally, limitations of the study are addressed and recommendations made for further research.     

The effects of a microcounselling programme with social work students: A preliminary look at cognitive issues

Microcounselling has featured widely as a systematic approach to improving the interviewing and counselling skills of a range of professional groups (Dickson, 1981). Reviews of research largely attest to its effectiveness in this regard (Baker & Daniels, 1989). The outcome criteria upon which such conclusions have been based have, however, been essentially behavioral and proximal. In an earlier study (Dickson & Mullan, 1990), only limited evidence for the generalisability of outcomes was forthcoming. This paper extends that work by presenting a preliminary investigation of the impact of microcounselling on some of the cognitive processes which are thought to mediate skilled performance. As part of a more extensive evaluation (Dickson & Mullan, 1990), a pre-experimental single group pretest-posttest design was used to assess the extent to which measures of locus of control (Rotter, 1966), evinced by a group of social work students, would change following a microcounselling intervention. Despite predictions of a move towards greater internality of control, no significant pre-post training differences emerged. This result is discussed within the context of the limitations of the design and, in keeping with the preliminary nature of the study, a number of areas for further investigation are indicated.     

Is there anybody there? A psychodynamic view of panic attack

The effectiveness of cognitive-behavioural therapy is frequently cited when adopting this model as treatment of choice for panic attacks and anxiety disorders. However, Frank (1974), in discussing treatment effectiveness and patient compliance, argues that 'the more closely the conceptual framework of therapy fits that of the patient, the more readily he can accept it' (p. 370). In the following process analysis, my client's clear requirement for an exploratory approach meant that it was a psychodynamic understanding of the complex aetiology of her panic attacks that ultimately produced improved coping skills and a subjective sense of improvement for her. Process analysis has been chosen to illustrate the theoretical base, clinical impact and experiential immediacy of psychodynamic work; attention is drawn to the importance of transference and countertransference experiences in the choice of clinical interventions which tally with the client's sense of internal reality.