工作场所不文明行为与职场排斥间的螺旋效应

工作场所不文明行为与职场排斥间的螺旋效应模型可用道德排除理论和情感事件理论解释。根据道德排除理论遭受工作场所不文明行为会导致受害者与实施者心理距离增加, 进而对实施者实施职场排斥; 从旁观者视角来看, 目睹工作场所不文明行为会影响旁观者的道义公正感和互动公平感进而表现出对实施者的职场排斥, 且该中介过程受到利他性的调节。同样, 基于情感事件理论, 遭受职场排斥会导致职场排斥受害者的消极情绪水平增加促使其成为工作场所不文明行为的实施者。     

工作场所不文明行为受害者向实施者反转的机制

梳理和归纳了导致工作场所不文明行为的受害者反转为实施者的组织事件, 包括团队层次的不作为领导行为和领导不文明行为以及个体层次的同事不文明行为。借助事件系统理论对受害者反转为实施者的认知过程进行了说明, 如果组织事件的强度足够引起受害者的控制化信息加工, 则其可能改变自己的原有行为进而实施工作场所不文明行为; 根据社会信息加工理论, 受害者的控制化信息加工可以通过三条路径实现, 即学习过程, 归因过程和道德判断过程。建议未来研究进一步探讨情绪和认知两者在不文明行为受害者角色反转中的作用, 以及工作领域之外的因素在其中的作用, 并且能够使用日记研究法进行验证; 未来研究还可以探讨工作场所不文明行为的旁观者反转为实施者的机制。     

工作场所文明行为：从内隐的自我提升到外显的组织优化

工作场所文明行为是一种在组织文化下, 基于社会和组织角色义务的, 传达礼貌和尊重的主动性行为, 是一种向内要求自我控制, 向外主张尊重传达的行为, 它对于个体自身性格的塑造、组织中人际关系的改善以及文明氛围的培养都具有积极意义。在员工-员工、领导-下属、员工-顾客等关系中, 工作场所文明行为发挥着增进同事情谊、促进合作、增强领导力、建立信任、提升绩效等作用。未来的研究应该进一步厘清工作场所文明行为与不文明行为的关系, 运用动态视角研究它们发生、发展和被感知的机制, 以及这两种行为能否相互转化等问题。     

上下级工作场所精神性匹配与下级主动行为的关系

基于上下级匹配理论,本研究探讨了上下级工作场所精神性匹配与下级主动行为的关系。采用多项式回归与响应面分析技术,对收集的129对“领导者-员工”配对数据进行分析,结果表明：（1）在上下级工作场所精神性一致的情况下,上下级工作场所精神性一致程度与下级主动行为呈倒U型关系;（2）在上下级工作场所精神性不一致的情况下,当下级工作场所精神性高于上级时,下级会表现出更多的主动行为。     

工作场所无礼行为的溢出和交叉效应:超越职场范围的负性作用机制

以往研究通常考查工作场所无礼行为对接收者个人和工作场所内相关结果的影响。而近来研究指出,无礼行为会超出工作场所的界限产生溢出效应,且工作场所无礼行为会对接收者之外的他人产生消极作用,即工作场所无礼行为的交叉效应。在综述国内外相关文献的基础上,总结出了溢出和交叉效应的产生机制,包括消极情绪和情感在无礼行为溢出效应中的中介机制,以及压力传递在无礼行为引发的消极情绪和行为反应与工作-家庭冲突中的中介角色;深入探讨了共情在无礼行为交叉效应中的调节机制和社会阻抑在无礼行为交叉效应中的中介机制;并建议未来相关研究选取新的结果变量视角、探究新的中介机制和边界条件以及进一步整合无礼行为的溢出和交叉的连锁效应机制     

工作场所攻击行为的研究述评

目前,工作场所攻击行为和暴力行为的发生越来越多,这种现象在职业健康领域逐渐成为一个重要的问题。论文介绍了工作场所攻击行为的概念和类型;分析了工作场所攻击行为与相关概念的界定、测量和研究方法;分析引起工作场所攻击行为的两方面原因,即情境或组织因素和个人特征方面的原因;探讨了工作场所攻击行为的预防和今后研究的方向。     

网络不文明行为实施者的心理特点初步研究

本研究调查了大学生网络行为的影响因素,发现在样本中有将近10%的学生存在一定的网络不文明行为,其中又以男生居多。研究发现:不文明行为的实施者具有较高的互联网自我效能感、更强烈的网络使用动机,较高的焦虑、激惹水平。     

工作场所排斥与员工角色内外行为：归属感的中介作用

为考察工作场所排斥（包括上司排斥与同事排斥）与员工角色内行为和角色外行为（组织公民行为）之间的关系,以及归属感在上述关系中的中介作用,本研究采用问卷调查法,分两次对全职工作一年以上的员工进行施测,前后共获得247份有效匹配数据,经统计分析后发现：（1）上司排斥与同事排斥均显著地负向预测员工角色内外行为,即工作场所排斥水平越高,角色内行为和角色外行为的表现越差。（2）归属感在上司排斥、同事排斥与员工角色内行为之间发挥了完全中介作用,即工作场所排斥会破坏员工的归属感,最终降低角色内行为。（3）归属感在上司排斥和角色外行为的关系中发挥了完全中介作用,但在同事排斥与角色外行为的关系中仅存在部分中介作用,说明工作场所排斥在一定程度上会破坏员工的归属感,最终影响其角色外行为表现。     

工作场所的出勤主义行为：组织管理研究的新课题

出勤主义行为是指在生病时依然坚持工作的行为。工作场所的出勤主义行为不仅危害员工的个人健康，还会给企业带来额外的支出。近年来，出勤主义行为逐渐引起管理者的重视，并得到越来越多管理学和心理学研究者的关注。总结以往研究，对出勤主义行为的概念界定和测量方法进行了概述，从个人因素、工作相关因素、组织层面因素和团队层面因素四个方面探讨了出勤主义行为的影响因素，并总结了出勤主义行为对个人健康、工作方面和组织层面的影响。最后，对出勤主义行为未来的研究方向进行了展望。     

受害者视角下职场不文明行为对组织公民行为影响的双路径机制

本文基于资源保存理论,探讨职场不文明行为对组织公民行为的影响机制及作用边界。通过问卷调查315份员工和领导的配对样本数据,结果表明：职场不文明行为负向预测组织公民行为,情绪耗竭、组织自尊中介了职场不文明行为与组织公民行为间的关系;心理韧性调节了情绪耗竭、组织自尊在二者间的中介作用。     

Changes in the Frequency of Coworker Incivility: Roles of Work Hours,Workplace Sex Ratio,Supervisor Leadership Style,and Incivility

Previous research has identified individual characteristics that affect experiences of coworker incivility. However, much less is known about environmental characteristics that affect these experiences. Drawing on the social learning theory and the frustration–aggression hypothesis, this study examined the effects of supervisor incivility and work hours on coworker incivility. Data collected from 692 full-time employees showed that changes in the frequency of supervisor incivility positively predicted changes in the frequency of coworker incivility over the next 6-month period. This relationship tended to be stronger for employees who had a supervisor lower rather than higher in the levels of autocratic leadership style. Furthermore, changes in work hours positively predicted changes in coworker incivility. The workplace sex ratio was not an important factor that differentiated experiences of coworker incivility for either men or women. The results of this study highlight the importance of attending to the environmental characteristics of the workplace to understand the occurrence of coworker incivility.     

Target Meaning-Making of Workplace Incivility Based on Perceived Personality Similarity with Perpetrators

Abstract

Target meaning-making of incivility (i.e., the ways targets assess uncivil events) has received attention as an important mediating mechanism in explaining the varied outcomes of incivility. The present study draws on person-environment (PE) fit theory, as well as the similarity-attraction paradigm and repulsion hypothesis, to uncover how perceived personality (dis)similarity affects both cognitive (i.e., attribution, negative appraisal) and emotional reactions (i.e., hostility) to incivility. Specifically, we examine whether incongruence between target personality and perceived perpetrator personality worsens target meaning-making (vice versa for personality congruence). Study 1 (N?=?479 employees) addressed (dis)similarity in agreeableness, while Study 2 (N?=?296 working adults) addressed (dis)similarity in neuroticism. Based on polynomial regressions with response surface modeling, the results generally supported the hypotheses. Along the line of dissimilarity, targets often assessed (i.e., attributed intent to, appraised, reacted emotionally to) uncivil events more negatively when they perceived personality dissimilarity with perpetrators. However, similarity in personality did not always have the opposite effect by buffering against negative assessments; meaning-making was worse when both parties scored high on neuroticism. Implications for workplace incivility and PE fit literatures are discussed, along with practical implications that highlight information elaboration and perspective taking.     

基于认知和情绪反应的工作场所无礼行为发展模型

无礼行为在工作场所中广泛存在, 但由于其强度低、意图模糊等特征, 从而使组织很难有效地甄别、预防或控制它。在总结工作场所无礼行为已有研究成果的基础上, 笔者展开了下列三方面的工作：首先, 厘清无礼行为与其他相关不良行为的概念边界; 其次, 梳理了工作场所无礼行为的相关理论模型的发展进程, 主要介绍情绪认知评价理论模型、情感事件理论模型和无礼行为的情绪反应模型; 最后, 基于目前研究存在的问题和不足, 主张建构一个以认知和情绪反应为中介, 以社会文化、人格和组织因素为调节变量的无礼行为的模型, 并建议未来的研究运用纵向实验设计的方法来确定各变量之间的因果走向, 以求进一步丰富、完善和深化无礼行为的发展机制模型。     

The Relationship between Workplace Incivility and Helping Behavior: Roles of Job Dissatisfaction and Political Skill

This article investigates the mediating role of job dissatisfaction in the relationship between employees’ perceptions of workplace incivility and their helping behavior, as well as the buffering role of political skill in this process. Three-wave, time-lagged data collected from employees and their supervisors revealed that employees’ exposure to workplace incivility diminished their helping behavior through their sense of job dissatisfaction. This mediating role of job dissatisfaction was less salient, however, to the extent that employees were equipped with political skill. For organizations, this study accordingly pinpoints a key mechanism—namely, unhappiness about their job situation—through which rude coworker treatment links to lower voluntary workplace behaviors among employees, and it reveals how this mechanism can be better contained in the presence of political skill.     

Linking family incivility to workplace incivility: Mediating role of negative emotions and moderating role of self‐efficacy for emotional regulation

The research on work‐related antecedents of workplace incivility (WI) is well‐established, yet relatively less attention has been paid to non‐work‐related experiences as key antecedents to employees’ incivility at work. Drawing upon the incivility spiraling framework and spillover theory, we use a moderated‐mediation model to investigate the impact of employees’ experience of family incivility on their behavioral WI through the mediation of negative emotions and the moderation of self‐efficacy for emotional regulation (SEER). The multisource field data also demonstrate general support for the hypothesized relationships. Findings revealed that negative emotions carry the spiraling effect from family incivility to WI. In addition, SEER moderated the positive direct relationship of experienced family incivility and negative emotions, and indirect association with behavioral WI. These findings have implications for theory and management alike, further suggesting directions for future research.     

组织公平文献综述及未来的研究方向

文章的主要目的在于回顾组织公平自其产生至今的主要文献,并介绍Colquitt(2001)的组织公平四因素结构(即分配公平、程序公平、人际公平和信息公平)[1]。文章还讨论了组织公平的工具性和非工具性模型。最后,文章介绍了组织公平今后的几个研究方向。     

职场负面八卦对科技人员创造力的影响机制研究

以职场“冷”暴力理论为切入点,采用层级回归和拔靴法对327份样本数据进行分析验证了职场负面八卦对科技人员创造力的影响机制。结论：职场负面八卦对科技人员的创造力有显著的抑制作用,人际信任在上述关系中起到中介作用;情绪智力在调节职场负面八卦和人际信任之间关系的同时,也调节了人际信任的中介作用,而且当科技人员的情绪智力水平较低时,人际信任的中介作用更为显著。