工作场所不文明行为受害者向实施者反转的机制

梳理和归纳了导致工作场所不文明行为的受害者反转为实施者的组织事件, 包括团队层次的不作为领导行为和领导不文明行为以及个体层次的同事不文明行为。借助事件系统理论对受害者反转为实施者的认知过程进行了说明, 如果组织事件的强度足够引起受害者的控制化信息加工, 则其可能改变自己的原有行为进而实施工作场所不文明行为; 根据社会信息加工理论, 受害者的控制化信息加工可以通过三条路径实现, 即学习过程, 归因过程和道德判断过程。建议未来研究进一步探讨情绪和认知两者在不文明行为受害者角色反转中的作用, 以及工作领域之外的因素在其中的作用, 并且能够使用日记研究法进行验证; 未来研究还可以探讨工作场所不文明行为的旁观者反转为实施者的机制。     

Positive Leader Behaviors and Workplace Incivility: the Mediating Role of Perceived Norms for Respect

Scholars have called for research on the antecedents of mistreatment in organizations such as workplace incivility, as well as the theoretical mechanisms that explain their linkage. To address this call, the present study draws upon social information processing and social cognitive theories to investigate the relationship between positive leader behaviors—those associated with charismatic leadership and ethical leadership—and workers’ experiences of workplace incivility through their perceptions of norms for respect. Relationships were separately examined in two field studies using multi-source data (employees and coworkers in study 1, employees and supervisors in study 2). Results suggest that charismatic leadership (study 1) and ethical leadership (study 2) are negatively related to employee experiences of workplace incivility through employee perceptions of norms for respect. Norms for respect appear to operate as a mediating mechanism through which positive forms of leadership may negatively relate to workplace incivility. The paper concludes with a discussion of implications for organizations regarding leader behaviors that foster norms for respect and curb uncivil behaviors at work.     

Attributions and Appraisals of Workplace Incivility: Finding Light on the Dark Side?

Ample research demonstrates that workplace incivility has individual and organisational costs, but an important question remains unanswered: might it have benefits as well? We investigate this possibility by focusing on incivility appraisals—both negative and challenge appraisals (i.e. as an opportunity for learning, growth)—and their correlates. To explain this diversity of appraisals, we examine whether attributions (i.e. perceived intent to harm, perceived perpetrator control) predict perceptions. We conducted two multi‐method (quantitative and qualitative) surveys, one of which was multi‐source, of employees across a range of occupations. In Study 1, attributions that perpetrators acted with control and malicious intent fuelled negative appraisals of incivility, which undermined job satisfaction. Study 2 added to these findings by demonstrating that some targets formed challenge appraisals of uncivil encounters, especially when they attributed low malicious intent to perpetrators; challenge appraisal related to boosts in job satisfaction and thriving. These attitudinal outcomes then positively related to organisational citizenship behaviour, as reported by targets' coworkers. Showing paths to incivility harm (and potential benefit), our findings can inform interventions to alter the impact of workplace incivility.     

基于认知和情绪反应的工作场所无礼行为发展模型

无礼行为在工作场所中广泛存在, 但由于其强度低、意图模糊等特征, 从而使组织很难有效地甄别、预防或控制它。在总结工作场所无礼行为已有研究成果的基础上, 笔者展开了下列三方面的工作：首先, 厘清无礼行为与其他相关不良行为的概念边界; 其次, 梳理了工作场所无礼行为的相关理论模型的发展进程, 主要介绍情绪认知评价理论模型、情感事件理论模型和无礼行为的情绪反应模型; 最后, 基于目前研究存在的问题和不足, 主张建构一个以认知和情绪反应为中介, 以社会文化、人格和组织因素为调节变量的无礼行为的模型, 并建议未来的研究运用纵向实验设计的方法来确定各变量之间的因果走向, 以求进一步丰富、完善和深化无礼行为的发展机制模型。     

Experiencing Incivility in Organizations: The Buffering Effects of Emotional and Organizational Support1

Research shows that being a target of organizational incivility is associated with negative outcomes, including declines in job satisfaction, physical health, and psychological well‐being. Two studies (90 property management company employees; 210 undergraduate students) were conducted to examine whether 2 types of social support—emotional and organizational—act as buffers of the relationship between incivility and outcomes in workplace and academic contexts. Two types of incivility were also examined: general workplace incivility and gendered incivility. Consistent with the hypotheses, the results of both studies indicated that employees and students who experienced higher levels of incivility reported better outcomes when they felt organizationally and emotionally supported. Implications for organizations are discussed.     

Curtailing the harmful effects of workplace incivility: The role of structural demands and organization-provided resources

Workplace incivility is a widespread phenomenon that silently damages many organizations and people working within them. To better understand moderators of the relationship between experienced incivility and employees' decision to leave, we conducted a two-wave study that examined a sample of 618 nurses working in a public research hospital. Whereas previous research has focused on preventing and eradicating uncivil behaviors, our study investigates factors that enhance or buffer the negative consequences of incivility. Building on theories of job resources and job demands, we show that (a) certain structural demands (i.e., role ambiguity and working in the night shift) increase the relationship of workplace incivility with turnover intentions, while (b) organization-provided resources (i.e., team-building and personal management interviews) help organizations reduce the association of incivility with turnover intentions.     

Beyond targets: consequences of vicarious exposure to misogyny at work

The present study tested a model examining 2 indicators of a hostile interpersonal workplace climate for women-observed hostility (i.e., incivility and sexual harassment) toward women and perceived organizational unresponsiveness to sexual harassment--and how they relate to well-being and withdrawal for employees. Participants included 871 female and 831 male employees from a public university. According to structural equation analyses, observing hostility toward women and perceiving the organization as lax about harassment predict lower well-being, which translates into higher organizational withdrawal for both female and male employees. Results hold even after controlling for personal mistreatment, negative affectivity, and observed hostility toward men. These findings suggest that working in a misogynistic environment can have negative effects for all employees.     

Willingness to Recommend: Does Workplace Incivility Actually Play a Role?

Journal of Business and Psychology - To prevent workplace incivility, scholars encourage organizations to use reference checks to help eliminate uncivil applicants. However, under certain...     

受害者视角下职场不文明行为对组织公民行为影响的双路径机制

本文基于资源保存理论,探讨职场不文明行为对组织公民行为的影响机制及作用边界。通过问卷调查315份员工和领导的配对样本数据,结果表明：职场不文明行为负向预测组织公民行为,情绪耗竭、组织自尊中介了职场不文明行为与组织公民行为间的关系;心理韧性调节了情绪耗竭、组织自尊在二者间的中介作用。     

Adjustment to College and Perceptions of Faculty Incivility

This study assessed the relationships between adjustment and maladjustment to college life and faculty incivility (FI). Two FI constructs were used: Active FI and passive FI. The first includes serious incivilities, such as personal comments or verbal attacks against students; the second pertains to more subtle incivilities, such as inadequate communications and avoidance. Two scales were administered to 744 undergraduate college students: The College Adjustment Test (CAT), and the Perceived Faculty Incivility Scale (PFIS). A paired-samples t-test result showed a significantly higher mean result for the passive FI compared with active FI. In addition path model results showed that those who reported higher levels of uncivil encounters in the classroom have also reported an increase in their negative emotional level of adjustment to college life; whereas decreased levels of FI incivility encounters were associated with increased perceptions of adjustment to college. An additional path analysis result has associated maladjustment with passive FI only. Implications of these findings and directions for future research are discussed.     

Target Meaning-Making of Workplace Incivility Based on Perceived Personality Similarity with Perpetrators

Abstract

Target meaning-making of incivility (i.e., the ways targets assess uncivil events) has received attention as an important mediating mechanism in explaining the varied outcomes of incivility. The present study draws on person-environment (PE) fit theory, as well as the similarity-attraction paradigm and repulsion hypothesis, to uncover how perceived personality (dis)similarity affects both cognitive (i.e., attribution, negative appraisal) and emotional reactions (i.e., hostility) to incivility. Specifically, we examine whether incongruence between target personality and perceived perpetrator personality worsens target meaning-making (vice versa for personality congruence). Study 1 (N?=?479 employees) addressed (dis)similarity in agreeableness, while Study 2 (N?=?296 working adults) addressed (dis)similarity in neuroticism. Based on polynomial regressions with response surface modeling, the results generally supported the hypotheses. Along the line of dissimilarity, targets often assessed (i.e., attributed intent to, appraised, reacted emotionally to) uncivil events more negatively when they perceived personality dissimilarity with perpetrators. However, similarity in personality did not always have the opposite effect by buffering against negative assessments; meaning-making was worse when both parties scored high on neuroticism. Implications for workplace incivility and PE fit literatures are discussed, along with practical implications that highlight information elaboration and perspective taking.     

Testing a Moderated Mediational Model of Workgroup Incivility: The Roles of Organizational Trust and Group Regard

The purpose of this study was to examine organizational trust as a mediator of the relationship between workgroup incivility and work outcomes, and whether workgroup regard moderates this mediation. Participants included 90 (61% female, 79% White) employees of a property‐management company who completed measures of workgroup incivility, group regard, organizational trust, job satisfaction, turnover intention, and job burnout. The results showed that trust mediated the relationship between incivility and all 3 work outcomes, and that regard for the workgroup moderated this process. Employees with lower group regard reported less organizational trust when they experienced incivility within their workgroup; lower trust, in turn, related to lower job satisfaction, especially for those with low group regard. Implications for organizations are discussed.     

The Relationship Between Person–Environment Fit,Control, and Strain: The Role of Ergonomic Work Design and Training

Ergonomics is an important workplace practice. Experienced stress in the workplace manifests itself in poor physical and mental health, and is associated with numerous negative personal and organizational outcomes. This study examines ergonomics and ergonomic training and their potential to reduce dysfunctional personal and work outcomes; specifically, job induced‐tension and job dissatisfaction directly and through perceptions of person–environment fit and perceptions of control. Quantitative and qualitative findings indicate positive relationships between ergonomic design and ergonomic training with perceptions of person–environment fit and control. Person–environment fit and control fully mediated the relationship between training satisfaction (component of ergonomic training) and job dissatisfaction, while partially mediating the relationship between work‐area design (a component of ergonomic design) and job‐induced tension.     

Personal and workgroup incivility: impact on work and health outcomes

This article develops a theoretical model of the impact of workplace incivility on employees' occupational and psychological well-being. In Study 1, the authors tested the model on 1,158 employees, finding that satisfaction with work and supervisors, as well as mental health, partially mediated effects of personal incivility on turnover intentions and physical health; this process did not vary by gender. Study 2 cross-validated and extended these results on an independent sample of 271 employees, showing negative effects of workgroup incivility that emerged over and above the impact of personal incivility. In both studies, all results held while controlling for general job stress. Implications for organizational science and practice are discussed.     

The Role of Co-Workers’ Solidarity as an Antecedent of Incivility and Deviant Behavior in Organizations

Drawing on the social exchange theory this study assesses the relationship between co-workers’ solidarity as an antecedent of incivility and deviant behavior. More specifically we hypothesize that reduced co-workers’ solidarity will increase not only incivility but also deviant behaviors of employees. An additional hypothesis predicts that incivility will enhance co-workers’ deviant behavior. Data was collected in 15 organizations of various types using an online questionnaire in 2014. We analyze the data using structural equation modeling. Our findings reveal interrelationships between all three variables. Co-workers’ solidarity reduces uncivil and deviant behaviors of employees, whereas incivility increases organizational deviance. Moreover, we found that the explained variance of property deviance by incivility was twice as high compared to production deviance.     

A model of stress and coping and their influence on individual and organizational outcomes

A model of coping with stress is proposed in which coping mediates the relationship among organizational stressors and personal characteristics, and job-related strains and organizational outcomes. Study results, based on a sample of professional salespeople, provide overall support for most of the hypothesized relationships among work-related stressors, personal characteristics, and coping styles. Findings also support the influence of emotion-focused coping on the psychological outcomes of emotional exhaustion and job-induced anxiety; which in turn are found to influence job satisfaction and intention to withdraw. While problem-focused coping had no effect on job-induced anxiety, problem-focused coping did effect emotional exhaustion, which in turn influences job satisfaction and intention to withdraw. Minor differences were found when the proposed model was applied to saleswomen versus salesmen. Overall, however, the model was robust across both genders.     

Incivility at Academic Conferences: Gender Differences and the Mediating Role of Climate

In a survey study of 458 U.S. women and men, we examined experiences of incivility at an academic conference, a context that represents an important extension of the academic/professional workplace. We hypothesized and found that women reported more incivility, perceived the climate to be more sexist, and reported more conference exclusion than men. Counter to our prediction, men and women did not differ in how negatively they viewed the climate or their conference satisfaction. Since incivility may be a subtle form of bias that targets women more than men, women’s experiences of incivility may lead them to view the environment as more sexist. We found support for this, such that the relationship between incivility and sexist climate perceptions were stronger for women than men. Finally, we proposed that incivility would be related to negative conference outcomes through more negative perceptions of the conference climate for both genders, and through sexist climate perceptions only for women. Results of our path analyses indicated that positive, but not sexist, climate perceptions mediated the relationship between incivility and conference satisfaction for both genders. Further, both sexist and positive climate perceptions mediated the relationship between incivility and conference exclusion for both genders. We discuss incivility as a gendered phenomenon related to sexist contexts, as well as reasons for the observed mediated relationships. Additionally, we discuss the significant role that conference experiences may play for women and men in academia and professional settings, and implications for conference organizers.     

From Insult to Injury: Explaining the Impact of Incivility

Previous research has demonstrated that violence, harassment, and discrimination have negative consequences for individual well-being. However, this literature has focused less on subtle forms of mistreatment, such as incivility. The current study addresses this gap by developing and testing a conceptual model of incivility, as experienced in institutions of higher education. A survey of 1,043 university students revealed that over 75% had experienced uncivil behavior from other members of their institution in the prior year. Structural equation analyses suggest that these incivility targets endured psychological distress, dissatisfaction with and disengagement from their institution, and performance decline. We also identified perceptions of injustice and ostracism as key mediators in this process, which operated somewhat differently depending on the formal institutional status of the incivility instigator. Implications for theory and research are discussed.