Validation d’une échelle d’auto-efficacité émotionnelle à transmettre du feedback en contexte de feedback positif et de feedback correctif

Emotional self-efficacy (ESE) is a key construct to understand individual in emotionally charged situations, such as providing performance feedback. However, the existing scale opts for a general vision of the construct. This study therefore aims to validate a specific ESE scale to give feedback in contexts of positive (ESEF+) and corrective (ESEF−) feedback. The data (n = 311) were collected by online questionnaire from a convenience sample. The results of confirmatory factor analyzes show that the two constructs do not have the same structure. For the ESEF−, a seven-factor structure is corroborated, that is, the ESE to perceive, understand and manage one's emotions and those of others, as well as the ESE to use emotions. For the ESEF+, this same structure could not be confirmed. The implications are discussed.     

Supervisor Emotionally Intelligent Behavior and Employee Creativity

In a national study of employees across industries (N = 14,645), we examined the role of supervisor emotionally intelligent behavior for employee opportunity to grow, their affect at work, and creativity/innovation at work. Employees reported on their supervisors' emotionally intelligent behavior (perceiving, using, understanding, and managing emotions), and self‐reported about their job experiences and creativity/innovation at work. Supervisor emotionally intelligent behavior was related to employee affect at work assessed using both open‐ended questions and emotion rating scales. Furthermore, supervisor emotionally intelligent behavior was linked to employee creativity/innovation through its effect on employee opportunity to grow and higher experience of positive affect (supporting a serial mediation model). We discuss the implications of the results for creativity/innovation research and innovation management.     

Emotional collectives: How groups shape emotions and emotions shape groups

Group settings are epicentres of emotional activity. Yet, the role of emotions in groups is poorly understood. How do group-level phenomena shape group members’ emotional experience and expression? How are emotional expressions recognised, interpreted and shared in group settings? And how do such expressions influence the emotions, cognitions and behaviours of fellow group members and outside observers? To answer these and other questions, we draw on relevant theoretical perspectives (e.g., intergroup emotions theory, social appraisal theory and emotions as social information theory) and recent empirical findings regarding the role of emotions in groups. We organise our review according to two overarching themes: how groups shape emotions and how emotions shape groups. We show how novel empirical approaches break important new ground in uncovering the role of emotions in groups. Research on emotional collectives is thriving and constitutes a key to understanding the social nature of emotions.     

When getting angry is smart: emotional preferences and emotional intelligence

People who prefer to feel useful emotions, even when they are unpleasant to experience, must understand emotions and seek to regulate them in strategic ways. Such people, therefore, may be more emotionally intelligent compared with people who prefer to feel emotions that may not be useful for the context at hand, even if those emotions are pleasant to experience. We tested this hypothesis by measuring emotional intelligence and preferences to feel pleasant and unpleasant emotions in contexts in which they are likely to be useful or not. We found significant positive associations between emotional intelligence and preferences for useful emotions, even when controlling for trait emotional experiences and cognitive intelligence. People who prefer to feel anger when confronting others tend to be higher in emotional intelligence, whereas people who prefer to feel happiness in such contexts tend to be lower in emotional intelligence. Such findings are consistent with the idea that wanting to feel bad may be good at times, and vice versa.     

The moderating role of attachment styles in emotional bonding with service providers

In this paper, the authors combine insights from several attachment theories to develop a model that help understanding how customer‐service provider emotional attachment (EA) is formed and how customers' attachment styles moderate this formation process. The authors test their predictions with survey data from 416 customers in two service contexts (i.e., grocery retailing and hairstyling). Results indicate that positive emotions and service quality are the most powerful predictors of EA. They also show that attachment styles moderate the effect of positive emotions, service quality, image congruency, and trust. Moreover, results identify preoccupied (versus fearful) customers as those who are the most (versus the least) emotionally tied to their service providers. This research provides several implications for researchers and managers. Additionally, it offers attachment styles as a new segmentation criterion. Copyright © 2016 John Wiley & Sons, Ltd.     

The relationship between mental toughness and affect intensity

Mentally tough athletes are conceptualized as being able to function effectively in stressful situations and recent research has found small to moderate correlations between mental toughness and coping. Despite this no research has thus far examined the possibility that mentally tough athletes experience less intense emotions. This paper tested the relationship between mental toughness and affect intensity to determine whether mentally tough athletes generally experienced more or less intense emotions. A sample of 112 sport performers (55 men and 57 women) aged between 18 and 51 years (M = 29.3, s = 10.3) acted as participants, and ranged from recreational to national level in a variety of sports. Mental toughness and affect intensity were found to be unrelated. This is an important finding because it suggests participants with high or low levels of mental toughness do not characteristically experience more or less intense emotions. Thus there is no evidence to suggest the ability of mentally tough athletes to remain relatively unaffected by pressure or adversity is due to lower levels of affect intensity. More research is required to understand how mentally tough athletes (in comparison to less tough athletes) maintain control and high levels of performance in stressful circumstances.     

Anger and shame elicited by discrimination: Moderating role of coping on action endorsements and salivary cortisol

Discrimination often elicits anger, and yet group members typically do not take actions to confront their situation. It may be that other emotions that run contrary to action‐taking also arise (e.g., shame), limiting the active expression of anger. Indeed, Study 1 (N = 36) revealed that, using a failure feedback paradigm, women expressed greater shame when their failure was due to discrimination, compared to a lack of personal merit. In contrast to anger, self‐reported shame was not associated with action‐taking. In Study 2, women (N = 91) were emotionally primed to feel either anger or shame (vs. a no mood prime control), and the moderating influence of coping styles on the link between emotions, actions, and salivary cortisol levels following discrimination were assessed. Among women primed to feel anger, problem‐focused coping predicted reduced self‐reported shame, lower cortisol reactivity, and greater individualistic confrontational action endorsements. In contrast, priming shame increased cortisol reactivity, but diminished the relation between particular coping styles and their capacity to facilitate action. Findings are discussed in terms of the interactive influence of emotions and coping on responses to discrimination. Copyright © 2008 John Wiley & Sons, Ltd.     

When the survey question directs retrieval: Implications for assessing the cognitive and affective predictors of global evaluation

Research suggests that individuals do not respond to survey questions on the basis of a single, fixed set of psychological considerations. To the contrary, they respond on the basis of whatever material happens to come to mind at the moment of answering. Furthermore, the particular material that comes to mind often depends upon the nature of the question and the manner in which it is posed. This has important implications when attempting to assess the independence of beliefs and emotions as predictors of global attitude judgments. When addressing this question, it is important to consider the extent to which any given measurement procedure specifically targets ‘emotionally relevant beliefs’ in memory. Past research has failed to target this specific subset of beliefs. As a consequence, beliefs have failed to fully account for the relation between emotions and global attitude judgments. Completely different findings emerge when the researcher employs ‘decomposition’ and ‘emotionally cued recall’ to enable respondents to generate ‘emotionally relevant beliefs’. Under these conditions, beliefs fully account for the relation between emotions and global attitude judgments. However, this only occurs when one defines and operationalizes ‘emotionally relevant beliefs’ at the individual level. The theoretical and methodological implications of these results are discussed. © 1997 by John Wiley & Sons, Ltd.     

Conference spaces as emotional sites for becoming campus sustainability leaders

This paper applies a feminist political ecology approach to ask: How do sustainability in higher education (SHE) conference events co-produce the subjectivities and expertise of campus sustainability professionals (CSPs) emotionally? Specifically, how do SHE conference spaces cultivate particular embodied practices and discourses in CSPs who are meant to translate at times irreconcilable practices and discourses in their daily campus-based work? Through multi-event ethnography and autoethnography of SHE events and comparisons with academic conferences more broadly in my role as a teacher-scholar-activist, I analyze how CSPs encounter and challenge ‘green’ knowledge claims emotionally. Vignettes from a sample of conference spaces demonstrate that SHE events provoke a confusion of conflicting emotions, all while promoting products, services and solutions to ‘fix’ the distressing emotions they provoke. Furthermore, the emergence of informal and formal wellness discourses and performances at SHE conferences re-directs CSPs away from critical questions of power toward self-centered, technocratic and technophilic solutions. A politics of failure can challenge audit culture, the bullshitization of sustainability work and neoliberal tropes of professionalism and self-improvement. Such a politics compliments ongoing efforts to center justice-oriented work in sustainability.     

Age differences in affective forecasting and experienced emotion surrounding the 2008 US presidential election

In everyday life, people frequently make decisions based on tacit or explicit forecasts about the emotional consequences associated with the possible choices. We investigated age differences in such forecasts and their accuracy by surveying voters about their expected and, subsequently, their actual emotional responses to the 2008 US presidential election. A sample of 762 Democratic and Republican voters aged 20 to 80 years participated in a web-based study; 346 could be re-contacted two days after the election. Older adults forecasted lower increases in high-arousal emotions (e.g., excitement after winning; anger after losing) and larger increases in low-arousal emotions (e.g., sluggishness after losing) than younger adults. Age differences in actual responses to the election were consistent with forecasts, albeit less pervasive. Additionally, among supporters of the winning candidate, but not among supporters of the losing candidate, forecasting accuracy was enhanced with age, suggesting a positivity effect in affective forecasting. These results add to emerging findings about the role of valence and arousal in emotional ageing and demonstrate age differences in affective forecasting about a real-world event with an emotionally charged outcome.     

Emotion regulation and emotional information processing: The moderating effect of emotional awareness

The aim of this study was to examine the moderating role of emotional awareness in the relationship between emotion regulation strategies and emotional information processing. A total of 120 female students regulated emotions while watching an unpleasant film. Before and after emotion induction, participants completed a set of tasks that required matching facial expressions. The results demonstrated that participants who were high in emotional awareness showed a significantly smaller increase in error responses (i.e., incorrect matches) than participants who were low in emotional awareness. However, this effect was observed only in suppression (i.e., inhibition of an emotionally expressive behavior), masking (i.e., emotion experienced with a happy expression) and control (i.e., no regulation) conditions. Among reappraisers, who were instructed to adopt a neutral attitude toward the film, regardless of whether they were high or low in emotional awareness, there was not a significant increase in error responses. This study shows that the potentially damaging impact of negative emotions on the processing of emotional information can be prevented by a high emotional awareness or with the implementation of reappraisal as an emotion regulation strategy.     

Age differences in three facets of empathy: performance-based evidence

This study investigated age differences in cognitive and affective facets of empathy: the ability to perceive another's emotions accurately, the capacity to share another's emotions, and the ability to behaviorally express sympathy in an empathic episode. Participants, 80 younger (M(age) = 32 years) and 73 older (M(age) = 59 years) adults, viewed eight film clips, each portraying a younger or an older adult thinking-aloud about an emotionally engaging topic that was relevant to either younger adults or older adults. In comparison to their younger counterparts, older adults generally reported and expressed greater sympathy while observing the target persons; and they were better able to share the emotions of the target persons who talked about a topic that was relevant to older adults. Age-related deficits in the cognitive ability to accurately perceive another's emotions were only evident when the target person talked about a topic of little relevance to older adults. In sum, the present performance-based evidence speaks for multidirectional age differences in empathy.     

How eyewitnesses talk about events: implications for memory

Eyewitnesses to traumatic events typically talk about them, and they may do so for different reasons. Of interest was whether qualitatively different retellings would lead to differences in later memory. All participants watched a violent film scene; one third talked about their emotional reactions to the film (as one might do when talking to a friend), one third described the events of the film (as the police might request), and one third did unrelated tasks. Following a delay, all participants were tested on their memories for the clip. Talking about emotions led to better memory for one's emotions, but also led to subjectivity and a greater proportion of major errors in free recall. Differences were minimized on tests providing more retrieval cues, suggesting that retellings' consequences for memory are greater when retellers have to generate their own retrieval structures. Copyright © 2005 John Wiley & Sons, Ltd.     

Would I lie to you? “leakage” in deceptive facial expressions relates to psychopathy and emotional intelligence

This was the first investigation of individual differences in adopting deceptive universal emotional expressions. We hypothesized that psychopathic traits would lead to a heightened ability to suppress emotional expressions and exhibit less “leakage” of inconsistent emotions during deceptive displays. Further, we predicted that emotional intelligence (EI) would lead to a heightened ability to simulate emotional expressions. Participants (N = 100) viewed emotionally arousing (happy, sad, fearful, disgusting) images, responding to each with a genuine or deceptive expression. Each video frame (30/sec) was coded for emotion (in)consistent with the intended expression (365,550 frames coded for 2437 expressions). As predicted, psychopathic traits - specifically, high levels of interpersonal manipulation - were related to shorter durations of unintended emotional “leakage” during deceptive expressions. In contrast, the erratic lifestyle element of psychopathy predicted greater emotional inconsistency during deceptive displays. Individuals higher in EI - specifically, the ability to perceive and express emotion - feigned emotions more convincingly than others but were not more immune to emotional leakage.     

Emotion regulation through listening to music in everyday situations

Music is a stimulus capable of triggering an array of basic and complex emotions. We investigated whether and how individuals employ music to induce specific emotional states in everyday situations for the purpose of emotion regulation. Furthermore, we wanted to examine whether specific emotion-regulation styles influence music selection in specific situations. Participants indicated how likely it would be that they would want to listen to various pieces of music (which are known to elicit specific emotions) in various emotional situations. Data analyses by means of non-metric multidimensional scaling revealed a clear preference for pieces of music that were emotionally congruent with an emotional situation. In addition, we found that specific emotion-regulation styles might influence the selection of pieces of music characterised by specific emotions. Our findings demonstrate emotion-congruent music selection and highlight the important role of specific emotion-regulation styles in the selection of music in everyday situations.     

On the irrationality of emotion and the rationality of awareness

It is argued that one answer to the question of the rationality of emotion hinges on the different roles in action selection played by emotions when one is aware of them versus when one is not aware of them (awareness being indexed by the ability to report one's emotion). When unaware of one's emotions, they are: (a) not able to enter into one's deliberations about what to do, and (b) more likely to be automatically acted out. This is a problem for rationality because (partly due to the logic of signal detection theory) emotional action urges are often "false positives". In contrast, awareness of emotions crucially allows emotional responses to be inhibited: such inhibition is necessary for truly rational action selection. Furthermore, awareness enables Reflective Revision--the modification of one's theories and action plans as a result of awareness of inconsistencies between theories and data, and action plans and goals.     

Emotionally guiding our actions

If emotions have a rational role in action, then one challenge for accounting for how we can act rationally when acting emotionally is to show how we can guide our actions by our emotional considerations, seen as reasons. In this paper, I put forward a novel proposal for how this can be so. Drawing on the interconnection between emotions, cares and caring, I argue that, as the emotional agent is a caring agent, she can be aware of the emotional consideration as a pro tanto reason favouring an action choice and, even, as the reason for which she should act.     

Emotional reactivity and regulation in preschool-age children who stutter

Purpose.

This study experimentally investigated behavioral correlates of emotional reactivity and emotion regulation and their relation to speech (dis)fluency in preschool-age children who do (CWS) and do not (CWNS) stutter during emotion-eliciting conditions.

Method.

Participants (18 CWS, 14 boys; 18 CWNS, 14 boys) completed two experimental tasks (1) a neutral (“apples and leaves in a transparent box,” ALTB) and (2) a frustrating (“attractive toy in a transparent box,” ATTB) task, both of which were followed by a narrative task. Dependent measures were emotional reactivity (positive affect, negative affect), emotion regulation (self-speech, distraction) exhibited during the ALTB and the ATTB tasks, percentage of stuttered disfluencies (SDs) and percentage of non-stuttered disfluencies (NSDs) produced during the narratives.

Results.

Results indicated that preschool-age CWS exhibited significantly more negative emotion and more self-speech than preschool-age CWNS. For CWS only, emotion regulation behaviors (i.e., distraction, self-speech) during the experimental tasks were predictive of stuttered disfluencies during the subsequent narrative tasks. Furthermore, for CWS there was no relation between emotional processes and non-stuttered disfluencies, but CWNS's negative affect was significantly related to nonstuttered disfluencies.

Conclusions.

In general, present findings support the notion that emotional processes are associated with childhood stuttering. Specifically, findings are consistent with the notion that preschool-age CWS are more emotionally reactive than CWNS and that their self-speech regulatory attempts may be less than effective in modulating their emotions.Educational objectives. The reader will be able to: (a) communicate the relevance of studying the role of emotion in developmental stuttering close to the onset of stuttering and (b) describe the main findings of the present study in relation to previous studies that have used different methodologies to investigate the role of emotion in developmental stuttering of young children who stutter.     

Experiences of young adult women with emotionally absent fathers

This study explored the experiences of young adult women (n = 11) who grew up with emotionally absent fathers. The women (White: Afrikaans) were between the ages of 20 and 31 (5 were married, 1 was engaged, 1 was in a relationship, and 4 were single). The participants completed in-depth interviews regarding their retrospective perceptions of emotionally absent father experiences and the related effects on them. Data were thematically analyzed. Findings indicated that the participants experienced difficulty in sharing emotions with their fathers and fathers did not show affection or express their love. The participants perceived their fathers to have shown no interest, approval or acknowledgement of them, and viewed them as untrustworthy. They also believed that relationship qualities with their fathers influenced how they related to men in general. Father emotional absence negatively impacts on daughter's emotional well-being.