Does client self‐booking reduce ‘did not attends’ (DNAs) in a counselling service?

An important problem for our counselling service is the high number of clients who ‘did not attend’ (DNA) for their booked appointment. This paper aims to describe how we tackled this problem within our counselling service by using a Plan‐Do‐Study‐Act (PDSA) cycle (Langley, Nolan Norman and Provost, 1996). The results found that by devising a system whereby clients could self‐book their appointments we were able to reduce the DNA rate for first appointments from 31.70% to 2%. This has useful time and financial implications. We would expect that the self‐booking approach we have outlined here is adaptable for other counselling services.     

The Holy Spirit in the Trinitarian Communion: ‘Love’ and ‘Gift'?

Christians in the West often have become so accustomed to naming the Holy Spirit ‘Love’ and ‘Gift’ – or at least to associating the Holy Spirit particularly with these two dynamisms – that it can come as a surprise that Scripture nowhere explicitly names the Holy Spirit either ‘love’ or ‘gift’. Indeed, as Hans Urs von Balthasar points out, the Spirit is much more clearly associated with truth, knowledge and power. How then does Augustine arrive at the view that the Holy Spirit should be named ‘Love’ and ‘Gift'? I examine and evaluate the complex exegetical steps by which Augustine draws out these names.     

Ethnic and gender differences in the labour market perceptions of post‐higher education job seekers: ‘Double jeopardy’ or ‘ethnic prominence’?

Ethnic and gender differences in perceptions of graduate job acquisition difficulty among U.K. post‐higher education job seekers were investigated. Two main hypotheses were compared: the double jeopardy hypothesis (DJH), suggesting an additive or interactive increase in perceived difficulty associated with membership of different disadvantaged demographic categories; and the ethnic prominence hypothesis, arguing for the salience of ethnicity over gender in perceptions. Graduates and final year students (N= 800) from Black, Indian, Pakistani/Bangladeshi, and White ethnic backgrounds rated the level of difficulty that a suitably qualified man and woman from their own ethnic background would encounter in attaining 10 graduate jobs. Interactions between participant ethnic background and gender of job seeker rated were examined in the context of the competing hypotheses. The perceptions of men, and Indian and Pakistani/Bangladeshi women, were consistent with the additive DJH, whereas Black women's perceptions were not. It is concluded that: (1) the perceptions of the latter group may reflect knowledge of Black male disadvantage, or negative stereotyping with respect to employment in the U.K. graduate labour market; and (2) perceptions of double jeopardy by some female graduates may have negative effects on their job seeking endeavours.     

‘Not in my name’? The Italians and the war in Iraq

We performed a secondary analysis of data collected on a representative sample of Italians to study the attitudes and behaviours developed by the Italians with regard to war in general and the war in Iraq particularly. Moreover, we built a model predicting the probability of participating in pro‐peace demonstrations. The Italians seem polarized in their attitudes towards war and skeptical concerning the reasons for the attack on Iraq. Our models explained the probability of publicly showing one's opposition to the war in Iraq in terms of beliefs towards war in general, of attitude towards this conflict particularly, of frequency of newspaper‐reading and of values, showing that the sociodemographic and psychological variables played a significantly less relevant role. Copyright © 2007 John Wiley & Sons, Ltd.     

Which type of leader do I support in step‐level public good dilemmas? The roles of level of threshold and trust

The present research examined the moderating effect of the level of threshold on people's preferences for different leader types in step-level public good dilemmas. It was assumed that the primary focus of people in step-level public good dilemmas is to make sure that the group surpasses the threshold. Consequently, when the level of threshold is difficult to reach people are expected to provide more support for and cooperate with a leader that monitors and controls the contributions made toward the public good. However, if the threshold is easy to surpass people will focus more on whether the obtained public good or bonus will be distributed according to agreements, suggesting that people will provide more support to and cooperate with a leader that monitors and controls the distribution of the bonus. These predictions were confirmed across two experiments using a step-level public good paradigm with a dichotomous (Study 1) and a continuous (Study 2) contribution choice. Moreover, the results also revealed that perceptions of trust accounted, in part, for the effect of level of threshold on people's leadership preferences.     

Internal objects' or ‘chimerical monsters’?: the demonic ‘third forms’ of the internal world

The concept of 'object' whether internal or external, is a hold-over from the Enlightenment and from the positivistic certainty of nineteenth- and early twentieth-century science, Its use in current psychoanalytic theory and practice is now obsolete because of the contributions of post-modernism and their emphasis on subjectivity and relativity. In plate of the word 'object', the author favors a return to pre-Enlightenment psychology in order to address the presence and clinical manifestation of what the term 'object' screened, i.e., demons, monsters, chimerae, ghosts, spirits, etc. In terms of external 'objects', he favors such terms as 'persons' or 'subjects', which also reflects an adjustment to the post-modem emphasis on the ineffability of the Other.     

How can ‘we’ help? Exploring the role of shared social identity in the experiences and benefits of volunteering

Previous research on volunteering has largely focused on the individual characteristics and experiences of volunteers, or on their relationship with a volunteering organisation, neglecting the group dynamics of volunteering. To address this gap, we apply a social identity and “Social Cure” perspective in a thematic analysis of interviews with 40 volunteers from across the South of England. This analysis highlights that group identities are fundamental to volunteers' motivations and experiences of volunteering. Sharing an identity with other volunteers promoted feelings of belonging, which in turn impacted upon the participants' wellbeing. Identity processes also underpinned interactions with the beneficiaries of help and how volunteers managed the challenges of helping. Finally, shared identity facilitated collective support between volunteers, which was necessary to deal with the challenges of the volunteering role, and this could be facilitated or hindered by the volunteering organisation. We discuss the implications for how volunteering organisations can enhance identity‐mediated helping, as well as for understanding the impact of volunteering on health and wellbeing.     

Are ‘Machiavellian’ Chinese children well‐adapted in the peer group? The relationship between resource acquisition strategies and social functioning and status

The purpose of the present study was to examine the relationship between resource acquisition strategies, social functioning and social status in Chinese children. A sample of nearly 500 Chinese children in elementary schools in Shanghai, China, participated in this study. The authors divided the sample into five resource acquisition strategies; based on self‐reported use of coercive and pro‐social strategies of resource control, they were ‘bistrategic controllers’ (Machiavellians), ‘coercive controllers’, ‘pro‐social controllers’, ‘non‐controllers’, or ‘typicals’. The results revealed that bistrategic controllers were the most effective in resource control, followed by pro‐social and coercive controllers: non‐controllers were the least effective. It also indicated that bistrategic and coercive controllers exhibited poor social functioning and low peer status; in contrast, ‘typical’ controllers emerged as possessing positive social functioning and high peer status. In addition, non‐controllers were not at risk with regard to social competence. The results indicate specific cultural ‘meanings’ of different resource acquisition strategies in Chinese children.     

Disorganized families and the helping professions: ‘who's in charge of what?’

Disorganized families fail to define their executive and caretaking structure, resulting in multiple social and emotional problems. They tend to be referred to a Child and Family Psychiatric Clinic in crisis and with a wide network of professional workers already involved. The professionals' rôle often can be seen as 'supplementing' apparent functional deficiencies in the family. Work with disorganized families can be very demanding on professional time and emotional energy but is facilitated by everyone knowing 'who's in charge of what' decisions in the family's professional network. A case is presented to suggest that the Clinic's initial aim should be to clarify the responsibilities and role of each member of the professional network, and then of the structure and organization in the family. Joint family-professional network meetings can help to achieve these aims.     

‘Coming out’ in therapy? Perceived risks and benefits of self‐disclosure of sexual orientation by gay and lesbian therapists to straight clients

Primary objective: The study's primary objective was to investigate the experiences of gay and lesbian therapists, when considering self‐disclosure of their sexual orientation to straight (i.e. heterosexual) clients. This qualitative study set out to ascertain the key factors gay therapists take into account when considering this decision and to explore the effects this self‐disclosure may have on themselves, their clients and their therapeutic relationships. Research design: The research design was based on the use of semi‐structured interviews, undertaken with a non‐random, purposive sample of counsellors and psychotherapists (n=8) in current practice. The rationale for this method was to aid exploration of therapists' experiences of the process of self‐disclosure. Methods and procedures: Inclusion criteria were for therapists who self‐identified as being gay or lesbian, and who were experienced in clinical work with straight clients. Transcribed data was analysed using inductive thematic analysis. Main outcomes and results: Some therapists reported being confident with self‐disclosure relating to their own sexual orientation. However, a common theme related to the reportedly high levels of anxiety and vulnerability, which therapists identified. Key themes emerged around: respondents' fears of client judgement; a need for therapist self‐protection; self‐awareness of the potential impact of their own fears and prejudices on the therapeutic relationship; and the potential relevance of internalised homophobia, as an overall constraining factor. Conclusions: Self‐disclosure of their sexual orientation to straight clients is constructed, in this initial survey, as being potentially problematic and risky for some gay therapists.     

‘Who's the Thief?’ The Influence of Knowledge and Experience on Early Detection of Criminal Intentions

Our study investigates if people are able to recognize thieves based on their nonverbal behavior prior to committing the crime. We implemented authentic closed‐circuit television footage from thefts committed at an international airport into a computer‐based test. Five groups of participants (students, police recruits, inexperienced police officers, experienced police officers, and criminal investigators) were studied. The results show that criminals display nonverbal behavior that can be used by observers for early recognition of criminal intentions. In addition, early recognition seems to benefit from knowledge about the criminals' modi operandi (criminal investigators performed best), which renders early recognition teachable and trainable. Further, all participants seem to be biased towards innocence, but this bias was less pronounced in police officers than in students. These findings are discussed in relation to the well‐documented truth‐bias and investigator‐bias in lie detection research as well as taking our measurement method into account.Copyright © 2015 John Wiley & Sons, Ltd.     

‘Who is my Jung?’ The progressive,though sometimes ambivalent,expansion of Jung's idea of the collective unconscious: from an ‘unconscious humanity’ to – in all but name – the soul of the world

This paper discusses Jung's idea of myth as a projection of the collective unconscious, suggesting that the term ‘projection’ separates human beings from nature, withdrawing nature's life into humanity. Jung's discovery of a realm independent of consciousness – in conversations with his soul in The Red Book, and in synchronicity, began a dialogue which finally brought him, through the Alchemical Mercurius, closer to the idea of a world‐soul.