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1.

Purpose

Gender differences in counterproductive work behavior (CWB: behavior that harms organizations or people) have been understudied. We explored gender mean differences, and the moderating effect of gender on the relationship of personality (agreeableness, conscientiousness, emotional stability, trait anger, and hostile attribution bias) and stressors (interpersonal conflict and organizational constraints) with three forms of CWB (directed toward organizations, directed toward persons, and relational aggression which are acts that damage relationships with other employees).

Design/methodology/approach

A survey was conducted of 915 employed individuals recruited from university classes. All worked at least 20 h per week (mean 26.3 h), and held a variety of jobs in many industries.

Findings

Men reported more CWB with correlations ranging from 0.12 to 0.18. Gender was found to moderate the relationship of job stressors and personality with CWB. The tendency for males to report engaging in more CWB was greater at high as opposed to low levels of interpersonal conflict, organizational constraints, trait anger and HAB and at low as opposed to high levels of agreeableness, conscientiousness, and emotional stability.

Implications

These results suggest that gender differences in overall CWB are rather small, with men engaging in more than women only when they have certain personality characteristics or perceive high levels of job stressors. In other words men may be more reactive than women.

Originality/value

This study shows that gender serves a moderator role, and is the first to adapt the construct of relational aggression to the workplace.  相似文献   

2.

Purpose

The purpose of this study is to provide a theoretical rationale for the inappropriateness of middle response options on the response scales offered on ideal point scales, and to provide empirical support for this argument to assist ideal point scale development.

Design/Methodology/Approach

The same ideal point scale was administered in three quasi-experimental groups varying only in the response scale offered: the three groups received either a four-, five-, or six-option response scale. An ideal point Item Response Theory model, the Generalized Graded Unfolding Model (GGUM), was fit to the response data, and model-data fit was compared across conditions.

Findings

Responses from the four- and six-option conditions were fit well by the GGUM, but responses from the five-option condition were not fit well.

Implications

Despite the scale being constructed to follow the tenets of ideal point responding, the GGUM was unable to provide a reasonable probabilistic account of responding when the response scale contained a middle option. The authors find support for the argument that an odd-numbered response scale does not match the principles of ideal point responding, and can actually result in misspecifying the underlying response process.

Originality/Value

Although a growing body of research has suggested that attitude and personality measurement is best conceptualized under the assumptions of ideal point responding, little practical advice has been given to researchers or practitioners regarding scale creation. This was the first study to theoretically and empirically assess the response scale on ideal point scales, and offer guidance for constructing ideal point scales.  相似文献   

3.

Purpose

This study proposes a nuanced perspective for conceptualizing interpersonal counterproductive work behaviors (ICWBs) by distinguishing them into behaviors that hinder other workers’ task performance (task-focused ICWBs), and those that are personal in nature (person-focused ICWBs). A relational stress perspective is adopted to examine work-based dependence relational stressor and negative-affect relational stressor as predictors of each category of behavior, with trait competitiveness as a moderator.

Design/Methodology/Approach

Deductive and inductive approaches were used to generate items measuring each type of ICWBs, and the two-factor ICWB structure was validated using data from 136 respondents. Data from a different sample of 125 employees from two organizations were used to test the hypothesized model.

Findings

Work-dependence relational stressor predicted task-focused ICWBs, while negative-affect relational stressor predicted both forms of ICWBs. Trait competitiveness moderated these relationships in different ways.

Implications

This study addresses researchers’ call for fine-grained research that examines specific forms of CWBs and their underlying causes. It demonstrates that ICWBs can go beyond the traditional person-focused behaviors that target other workers’ well-being, to encompass task-focused behaviors that directly impact their performance. By revealing that different relationships at work predict such behaviors, this study informs organizations on how to manage and deter such behaviors among employees.

Originality/Value

This is the first study to distinguish ICWBs into those that are task-focused and person-focused, to provide a validated measure of these two types of behaviors, and to propose and test a model where workplace relationships differently predict such behaviors, moderated by individual’s competitiveness.  相似文献   

4.
Sickle Cell Disease (SCD) is a debilitating illness that affects quality of life. Studies of the psychosocial burden of SCD on patients have been rarely reported in Africa. We used a quantitative method, with face-to-face administered questionnaires, to study indices of psychosocial stressors on adult SCD patients in Cameroon. The questionnaire included a 36-item stress factors scale evaluating general perceptions of stress and five main stressors’ domain: disease factors, hospital factors, financial factors, family factors and quality of personal-life factors. Items pertaining to psychosocial stressors involved four response options with increasing severity: 0, 1, 2 or 3. Non-parametric tests were used for analysis. The majority of the 83 participants were urban dwellers, female, 20–30 years old, single, unemployed, with at least a secondary or tertiary education. Median age at diagnosis was 100 months; 47.8 % had >3 painful vaso-oclusive crises annually. Only 4.8 % had been treated with hydroxyurea. The majority reported moderate to severe difficulty coping with SCD. The “degree of clinical severity” category displayed the highest median score (2.0), while familial stressors showed the lowest (0.8). Being female, married, with low education level, an additional affected sibling and low direct income were significantly associated with specific stressors’ categories. In Cameroon, there is an urgent need to implement policies that ensure affordable access to health-care and practices to reduce SCD morbidity and improve patients’ quality of life.  相似文献   

5.

Purpose

Our purpose was to inductively examine how employees’ perceptions of stressor and resource work characteristics relate to nine distinct facets of job satisfaction, in accordance with the demand–control (–support) [JDC(S)] theory. Job satisfaction is a multidimensional construct composed of various facets that differ greatly from one other. However, most stress studies have examined job satisfaction at the global level. This may be problematic for managers looking to redesign the workplace to increase employee job satisfaction based on established recommendations from previous research.

Design/Methodology/Approach

Data were obtained from employees of a public sector human services organization that provides services to protect children from neglect and other forms of abuse (n = 343). A series of t tests for dependent correlations determined facet-level differences in satisfaction with demand and resource work characteristics.

Findings

We found different patterns of correlations across facets for all seven demand, control, and support workplace characteristics.

Implications

Those re-balancing types of demands, control, and support for workplace redesign should not presume consistent effects on all aspects of satisfaction with work. By doing so, expected positive outcomes may fail to materialize, perhaps to the detriment of workplace redesign as a whole in the minds of management. A more detailed approach to workplace redesign is recommended.

Originality/Value

This is the first study which adopts the JDC(S) framework to examine job satisfaction at the facet level. Our findings shed new light on how workplace characteristics relate to different aspects of satisfaction.  相似文献   

6.

Objectives

Existing questionnaires about parent-child relationships usually assess love and control only. The childhood questionnaire (CQ) offers a more differentiating alternative.

Methods

In a sample of approximately 1,400 patients and more than 500 controls the CQ was reduced from 22 to 11 scales and the number of items of each scale was shortened to 5.

Results

The shortened scales of the CQ also showed good reliability and item characteristics, as well as plausible intercorrelations.

Conclusion

By the use of 66 out of the former 128 items, the shortened version of the CQ assesses three further important dimensions in the parent-child relationship of adults towards their parents in childhood besides love and control: punishment, ambition and role reversal. Beside this, parental separation, divorce and job status as well as various parameters of the socio-economic status (e.g. educational, occupational and financial) of the parents can be assessed.  相似文献   

7.

Purpose

This research describes the development and validation of the Civility Norms Questionnaire-Brief (CNQ-B), a 4-item measure designed to assess workgroup climate for civility. Climate for civility is defined as employee perceptions of norms supporting respectful treatment among workgroup members.

Design/Methodology/Approach

Five samples (N?=?2,711) of adult employees, including two from distinct organizations and three from multiple organizations, responded to the CNQ-B and additional measures.

Findings

Evidence for the internal consistency, and convergent and discriminant validity of the CNQ-B was observed. Additionally, evidence for the criterion-related and incremental validity of the CNQ-B was demonstrated as it was a significant predictor of later-assessed incivility experiences and accounted for significant variability in work attitudes beyond incivility experiences and related measures.

Implications

The CNQ-B is a psychometrically sound instrument despite being composed of only four items. The CNQ-B can be used by researchers and practitioners alike to assess climate for civility, to study climate for civility as a precursor to incivility experiences, and to target workgroups that could benefit from interventions (e.g., training) to enhance civility and reduce incivility.

Originality/Value

This is one of the first studies to conduct a rigorous psychometric assessment of a measure of workgroup climate for civility that is grounded in theory and research on workplace civility and incivility. At four items, the CNQ-B is the shortest assessment tool currently available that is designed for this purpose.  相似文献   

8.
In recent years concerns about whether the different measures of work stressors provide adequate information on the stressors themselves have led a number of reviewers to suggest that old constructs should be reconsidered and alternative approaches to measurement considered. One such alternative approach would be to consider the relationship between different work stressors in terms of score profiles and whether different score profiles emerge at different levels of tension. Sequential tree analysis was used to segment or split a sample into homogeneous subgroups reflecting the stressor or combination of stressors that reflected different levels of tension. The visual display that emerged from this analysis suggests that: (1) when considering the relationship between stressors and tension it is important to recognize that while absolute levels of work stressors scores may be low this is no reason to assume that the stressor-tension relationship will be correspondingly low; and (2) although individuals may report the same overall score for a work stressor, their experience of that stressor may be quite different. Finally, these results point to the need to consider the impact that generalizing work stressor scores may have on intervention strategies.  相似文献   

9.

Purpose

Addressing a gap in the current work–life balance (WLB) literature regarding individual-focused approaches to inform interventions, we elicited behaviors used to self-manage WLB to draw up a competency-based WLB framework for relevant learnable knowledge, skills, and abilities (KSAs; Hoffmann, Eur J Ind Train 23:275–285, 1999) and mapping this against extant WLB frameworks.

Design/Methodology/Approach

Our participants were from a major UK police force, which faces particular challenges to the work–life interface through job demands and organizational cutbacks, covering a range of operational job roles, including uniformed officers and civilian staff. We took a mixed methods approach starting with semi-structured interviews to elicit 134 distinct behaviors (n = 20) and used a subsequent card sort task (n = 10) to group these into categories into 12 behavioral themes; and finally undertook an online survey (n = 356) for an initial validation.

Findings

Item and content analysis reduced the behaviors to 58, which we analyzed further. A framework of eight competencies fits the data best; covering a range of strategies, including Boundary Management, Managing Flexibility, and Managing Expectations.

Implications

The WLB self-management KSAs elicited consist of a range of solution-focused behaviors and strategies, which could inform future WLB-focused interventions, showing how individuals may negotiate borders effectively in a specific environment.

Originality/Value

A competence-based approach to WLB self-management is new, and may extend existing frameworks such as Border Theory, highlighting a proactive and solution-focused element of effective behaviors.  相似文献   

10.

Purpose

In organizations where work is complex, dynamic and interdependent, maintaining an environment where employees offer help to one another is essential for organizational effectiveness. This research is aimed at understanding the antecedent motives underlying task-related interpersonal helping.

Design/Methodology/Approach

The research took an atypical approach by asking employees directly to explain in their own words why they would, or would not, help co-workers with work-related problems. Content analysis yielded five categories of motives for helping. The qualitative motive categories were able to explain variance in quantitative scales assessing respondents’ affect, attitudes, organizational perceptions, and demographics.

Findings

Employees who gave altruistic reasons for helping (i.e., helping was a personal value or a contribution to the team) reported performing more helping behaviors, expressed greater organizational commitment, and perceived more organizational justice than did employees who expected reciprocity for helping, or whose help was contingent.

Implications

No existing theory of helping explains the total collection of motives identified in this research. We encourage researchers to develop integrated theories capable of explaining the totality of motives for task-related helping. Our research identities several essential parameters of such integrated theories and provides guidance for carrying out the task of theory integration.

Originality/Value

This phenomenological research is the only empirical investigations into task-related helping based on respondents’ own reasons for helping. It also is one of the few to incorporate both qualitative and quantitative methodologies.  相似文献   

11.

Purpose

This study examined how proactive personality interacts with inter-role conflict, measured as work?Cfamily conflict and family?Cwork conflict, to predict burnout, measured as emotional exhaustion, depersonalization, and reduced personal accomplishment.

Design/Methodology/Approach

Participants were 171 clerical employees. Hierarchical multiple regression was used to test whether proactive personality moderated the relationship between inter-role conflict and forms of burnout.

Findings

Family?Cwork conflict was not associated with burnout, but work?Cfamily conflict explained 30% of unique variance in emotional exhaustion and 9% in depersonalization. Proactive personality explained 12% of variance in personal accomplishment. Three-way interactions indicated that at high levels of work??family conflict and family??work conflict, proactive individuals reported lower levels of emotional exhaustion and personal accomplishment and higher levels of depersonalization than less proactive individuals.

Implications

While previous research has generally documented the virtues of proactive personality, our research indicates that when simultaneously faced with work?Cfamily and family?Cwork conflict, individuals with proactive personality experience more depersonalization and less personal accomplishment relative to less proactive individuals. Overall, results of three-way interactions imply that while a certain level of proactive personality may be necessary to buffer feelings of emotional exhaustion, beyond a certain level, proactive personality may lead one to experience higher levels of depersonalization and reduced personal accomplishment.

Originality/Value

This study extends previous research by examining the influence of two types of inter-role conflict on all three dimensions of burnout. It also responds to calls for additional research on potential moderators, buffers, or even antidotes to stress by examining how proactive personality interacts with stressors.  相似文献   

12.

Purpose

Proactive strategies for avoiding stigmatization may prevent work-related discrimination (Singletary and Hebl J Appl Psychol 94:797–805, 2009), yet these strategies may also cause strain in the stigmatized. We tested a model in which previous workplace discrimination experiences and anticipated future workplace discrimination related to proactive responses (compensatory behaviors and concealing behaviors), which, in turn, related to job tension.

Design/Methodology/Approach

Survey data were obtained from 332 workers with chronic illnesses. Structural equation modeling was used to test the proposed relationships.

Findings

Perceived previous discrimination directly related to anticipated future discrimination and indirectly related to compensatory and concealing behaviors. Anticipated discrimination directly related to compensatory and concealing behaviors, and indirectly related to job tension through compensatory behaviors. Compensatory behaviors were, but concealing behaviors were not, related to job tension.

Implications

Workers with chronic illness should be educated on ways to mitigate the negative effects of compensatory behaviors, including ensuring adequate opportunities to replenish resources. Organizations should provide assistance to these workers through Employee Assistance Programs or other types of job counseling. Organization leaders and supervisors have a responsibility to build an environment of acceptance for those with chronic illness in order to reduce potential discrimination.

Originality/Value

While proactive strategies are effective in reducing negative outcomes of stigmatization, little research has explored their potential downsides. We highlight the “double-edged sword” nature of compensatory behaviors. In addition, while a large proportion of U.S. workers are managing chronic illness, this population is understudied.  相似文献   

13.

The problem

Are there correlations between shame and touch in healthy persons?

Methods

Data from a questionnaire survey with the Skin Satisfaction Questionnaire (HautZuf) with 140 healthy persons were validated with TAS 26, HADS and the Adult Attachment Scale.

Results

There are significant correlations in the scale shame with all other scales of the used questionnaires TAS-26, AAS and HADS. There was a negative correlation between the scale ?physical closeness“ and ?confidence“ of the AAS, but all other scales correlated positively with the shame scale.

Conclusions

More emotions of shame seem to be present with anxiety, depression and disturbances in the sense of an alexithymia concept. Also high feelings of shame correlated with decreased confidence in the personal environment and greater intolerance for personal nearness. The significant correlations between shame affects and self-touch or touch by partner point to important factors in self-perception also for the psychotherapeutic context.  相似文献   

14.

Purpose

Affective organizational commitment is a construct important to both practitioners and researchers; thus, construct-valid measurement is needed. Allen and Meyer’s (J Occup Psychol 63:1–18, 1990) Affective Commitment Scale is a popular measure of affective organizational commitment. Although conceptualized as unidimensional, a two-factor solution sometimes emerges. Whether the two factors are substantive, reflecting AC-love and AC-joy constructs, or methodological, reflecting positively and negatively worded items, is unclear. This issue is examined in five studies.

Design/Methodology/Approach

In a new approach, conditions designed to produce cognitive fatigue are manipulated. Support for the method factor interpretation would be provided if the two-factor solution emerges only when participants are fatigued and negatively worded items are present. Cross-sample analyses are also conducted.

Findings

Analyses indicated that the two-factor solution fit the data well only when (a) participants were cognitively fatigued and (b) negatively worded items were present. This finding extended to both students and employees, and it held regardless of which items were negatively worded or whether negatively worded items were emphasized.

Implications

Results suggest that the second factor is likely methodological and seems to result from careless responding or fatigue on negatively worded items. It is suggested that users modify the items to be positively worded or administer the scale when respondents have sufficient cognitive resources to respond.

Originality/Value

This study was the first to use experimental methodology to test whether the two-factor solution is methodological or substantive. Results provide guidance for improving the scale’s construct validity in research and in practical applications.  相似文献   

15.

Purpose

We examine the interaction between trait resilience and control in predicting coping and performance. Drawing on a person–environment fit perspective, we hypothesized resilient individuals would cope and perform better in demanding work situations when control was high. In contrast, those low in resilience would cope and perform better when control was low. Recognizing the relationship between trait resilience and performance also could be indirect, adaptive coping was examined as a mediating mechanism through which high control enables resilient individuals to demonstrate better performance.

Methodology

In Study 1 (N = 78) and Study 2 (N = 94), participants completed a demanding inbox task in which trait resilience was measured and high and low control was manipulated. Study 3 involved surveying 368 employees on their trait resilience, control, and demand at work (at Time 1), and coping and performance 1 month later at Time 2.

Findings

For more resilient individuals, high control facilitated problem-focused coping (Study 1, 2, and 3), which was indirectly associated with higher subjective performance (Study 1), mastery (Study 2), adaptive, and proficient performance (Study 3). For more resilient individuals, high control also facilitated positive reappraisal (Study 2 and 3), which was indirectly associated with higher adaptive and proficient performance (Study 3).

Implications

Individuals higher in resilience benefit from high control because it enables adaptive coping.

Originality/value

This research makes two contributions: (1) an experimental investigation into the interaction of trait resilience and control, and (2) investigation of coping as the mechanism explaining better performance.
  相似文献   

16.

Purpose

Achievement goals, or the standards of competence employees pursue in their work, have far-reaching consequences for employee and organizational functioning. In the current research, we investigated whether employees’ achievement goals can be predicted from their supervisor’s leadership style.

Design/Methodology/Approach

A multilevel study was conducted in which followers of 120 organizational leaders completed measures of their leader’s transformational leadership (focusing on individual needs and abilities, on intellectual development, and on a common team mission), transactional leadership (focusing on monitoring and achievement-related rewards), and their own mastery goals (aimed at learning, developing, and mastering job-relevant skills), and performance goals (aimed at doing better than others).

Findings

Group-level transformational leadership predicted followers’ mastery goals, whereas group-level transactional leadership predicted followers’ performance goals. Within-group differences in transformational leadership also predicted mastery goals.

Implications

These findings suggest that leadership style plays an important role in the achievement goals followers adopt. Organizations may promote transactional leadership in contexts requiring that employees outperform others. In contrast, in contexts requiring learning and development, organizations may promote transformational leadership.

Originality/Value

This research is the first to examine the relationships between leadership styles and specific follower goals, and the first to highlight the role of leadership as a social variable involved in employees’ adoption of achievement goals.  相似文献   

17.
This article examines the extent and types of clergy stress, the strategies used in coping with stressors, and the relationship between stressors and coping mechanisms in a sample of 261 Seventh-day Adventist pastors in North America. The results indicate that the most commonly reported stressors in order are: (1) lack of social support, (2) financial stress, and (3) time and workload stress. In terms of coping strategies, pastors sought relief most often through: (1) reflective growth/internal change; (2) social/emotional coping; (3) passive coping; and lastly (4) action-oriented coping. Significant correlational relationships existed between passive coping and financial stress, relocating stress, and congregational stress. In addition, we found significant inverse correlations between coping through reflective growth or internal change and relocating stress and congregational stress. There were no significant relationships with action coping or social/emotional coping and any stressor. Multi-regression analysis reveals that passive coping strategies were significantly related to financial stress. Thus, the greater the financial stress, the more likely pastors were to engage in passive coping strategies. Other coping strategies showed no significant relationships when included in multi-regression analysis. We conclude with recommendations for Church administrators to address structures and practices in place for pastors including an expansion of coping mechanisms to help pastors address their stress.  相似文献   

18.

Purpose

The purpose of these two studies was to explore the relationship between video monitoring and quantity of performance in the absence of demand characteristics.

Design/methodology/approach

Data were gathered via two experiments involving business students working on a motor task. Participants were randomly assigned to the monitored and unmonitored conditions. Experiment 1 (n = 75) was inductive while Experiment 2 (n = 139) was partially inductive.

Findings

Experiment 1 showed that monitored participants’ performance was lower than that of unmonitored participants. Further, monitoring reduced outliers, increased interquartile variance, and normalized the distribution. Experiment 2 replicated the effect of monitoring on performance controlling for cognitive ability and emotions, demonstrated that negative emotions interacted with monitoring condition, and suggested that differences in performance were not due to cheating or variation in task-related strategies. We offer a grounded theory of video monitoring proposing that different implicit decision rules are activated when people are monitored as compared to when they are not monitored.

Implications

Future research needs to determine the extent to which our results extend to similar settings in the workplace and to other forms of observation. At this time, we believe organizations should carefully consider the consequences of electronic monitoring. Controlling expectations in the lab or workplace does not necessarily eliminate the independent effect of monitoring. Therefore, researchers must beware misinterpretation of effect sizes and overlooking the role of observation in their data.

Originality/value

These studies demonstrate that video monitoring can create observer effects in the absence of demand characteristics. Our inductive approach revealed the nature of the effects beyond mean differences and served as the basis for developing a testable theory of monitoring that goes beyond what was previously known.  相似文献   

19.

Background

11 out of 35 male employees of a central alert team with rescue coordination function developed a tinnitus disorder. This clinical case-study highlights the psychodynamic background of this accumulation.

Methods

Employees were investigated by psychometric questionnaires and semistructured psychodynamic biografical interviews. Additionally aspects of group dynamics and organisational structure were assessed.

Results

All staff members reported adverse work conditions. Medical and psychometric examination of the tinnitus patients did not reveal severe pathological findings. The interviews identified psychodynamic conflicts dealing with autonomy and regulation of self-esteem. All tinnitus patients reported a very adverse or punitive father relation and difficulties in performing a stabile male role and self-image. Group dynamics was dominated by paranoid and regressive tendencies complicated by maladaptive coping, crude perception of external facts and a pronounced experience of aggressive impulses.

Conclusion

The remobilisation of infantile powerlessness, ineffectiveness and helplessness triggered by adverse work conditions and the introduction of a new culture of personal responsibility within the work organisation together with an impaired coping of separation conflicts enforced by traumatic aspects of the relation with the father may have promoted the tinnitus symptomatology. Additionally, due to the missing awareness of the importance of such group dynamical processes the employers contributed to an increasing psychosocial distress, which promoted the accumulated manifestation of tinnitus as a conflict expressive symptom.  相似文献   

20.
The validity of the A-State Scale of the State-Trait Anxiety Inventory and the Zung Self-Rating Depression Scale was assessed using data from a general health survey. Depression and anxiety states were found to coexist, however, evidence from a factor analysis, showing items from the two tests loaded on separate factors, demonstrated that these states can be measured independently. Both the A-State and the Zung Scales were found to comprise two factors, and for each scale, one factor consisted of positively phrased items, and the other of negative items. The implications of these findings for the construct validity of the two scales are discussed.  相似文献   

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