Early words that work: When and how virtual linguistic mimicry facilitates negotiation outcomes

We hypothesized that in online, virtual formats, negotiators receive better outcomes when mimicking their counterpart's language; furthermore, we predicted that this strategy would be more effective when occurring early in the negotiation rather than at the end, and should also be effective across both independent and interdependent cultures. Results from two experiments supported these hypotheses. Experiment 1 was conducted in Thailand and demonstrated that negotiators who actively mimicked their counterpart's language in the first 10 min of the negotiation obtained higher individual gain compared to those mimicking during the last 10 min, as well as compared to control participants. Experiment 2 replicated this effect in the United States (with Dutch and American negotiators) and also showed that trust mediated the effect of virtual linguistic mimicry on individual negotiation outcomes. Implications for virtual communication, strategic mimicry, and negotiations are discussed.     

Myopic perception of having a deadline in negotiations: An anchoring effect due to question order

In negotiations, people tend to perceive a deadline as more detrimental to themselves than to their opponents. This phenomenon is termed myopic perception. The present research proposes that myopic perception can be understood as a result of an anchoring effect due to the question order used in probing the perception of a deadline. When people estimate deal prices before rating the influence of a deadline, their judgements are anchored on their negotiation outcomes, making their perception egocentric, which leads to myopic perception. As a result, myopic perception was hypothesized to be reduced by reversing the above question order to change the respondents' judgement anchor from negotiation outcomes to negotiation procedures. In Study 1, myopic perception disappeared when participants rated the general influence of a deadline before estimating deal price in a negotiation scenario. In Study 2, pairs of participants negotiated under a tight deadline. Myopic perception of a deadline was manipulated before the negotiation. Dyads without myopic perception had a smaller discrepancy in reservation price. However, myopic perception had no effect on impasse rates or final deal prices. The results are discussed with respect to behavioural forecasting and practical implications of myopic perception.     

The mind and heart (literally) of the negotiator: personality and contextual determinants of experiential reactions and economic outcomes in negotiation

The authors developed and tested a model proposing that negotiator personality interacts with the negotiation situation to influence negotiation processes and outcomes. In 2 studies, the authors found that negotiators high in agreeableness were best suited to integrative negotiations and that negotiators low in agreeableness were best suited to distributive negotiations. Consistent with this person-situation fit argument, in Study 1 the authors found that negotiators whose dispositions were a good fit to their negotiation context had higher levels of physiological (cardiac) arousal at the end of the negotiation compared with negotiators who were "misplaced" in situations inconsistent with their level of agreeableness, and this arousal was in turn related to increased economic outcomes. Study 2 replicated and extended the findings of Study 1, finding that person-situation fit was related to physiological (heart rate), psychological (positive affect), and behavioral activation (persistence) demonstrated during the negotiation, and these measures in turn were related to the economic outcomes achieved by participants.     

回报谨慎对谈判过程和谈判结果的影响

回报谨慎是人们害怕在人际关系中被他人利用的一种信念。研究考察了回报谨慎对谈判者的动机倾向、谈判行为及谈判结果的影响。184人组成92个两人小组参加了一项模拟商业谈判,谈判前研究者成功地进行了回报谨慎的操纵,谈判结束后,参加谈判的人完成谈判协议和谈判后问卷。研究者假设,低回报谨慎的谈判者比高回报谨慎的谈判者在谈判中更可能持有合作倾向、更多地与谈判对手分享信息,研究者还预测回报谨慎与谈判双方的联合收益以及谈判后对谈判对手的看法都有关系。研究结果支持了上述假设。研究对从事商业谈判的人具有实际意义。     

Paying a price: culture, trust, and negotiation consequences

Three studies contrasting Indian and American negotiators tested hypotheses derived from theory proposing why there are cultural differences in trust and how cultural differences in trust influence negotiation strategy. Study 1 (a survey) documented that Indian negotiators trust their counterparts less than American negotiators. Study 2 (a negotiation simulation) linked American and Indian negotiators' self-reported trust and strategy to their insight and joint gains. Study 3 replicated and extended Study 2 using independently coded negotiation strategy data, allowing for stronger causal inference. Overall, the strategy associated with Indian negotiators' reluctance to extend interpersonal (as opposed to institutional) trust produced relatively poor outcomes. Our data support an expanded theoretical model of negotiation, linking culture to trust, strategies, and outcomes.     

Myopic prediction, self-destructive secrecy, and the unexpected benefits of revealing final deadlines in negotiation

Three studies explored the psychology of social prediction by examining negotiators’ predictions of the effects of time pressure and comparing those predictions with actual outcomes. The results show that revealing final deadlines in negotiation can lead to better outcomes for the negotiator with the deadline because revelation speeds concessions by the other side. However, both naïve and experienced negotiators consistently predicted the opposite. As a result, when given the choice of revealing their final deadlines to their negotiating opponents, negotiators chose not to. The reasons for these erroneous expectations can be explained by myopic processes of prediction in which people anticipate the effects of constraints like deadlines more on their own behavior than on the behavior of others.     

You give me the chills: embodied reactions to inappropriate amounts of behavioral mimicry

In the research reported here, we investigated how suspicious nonverbal cues from other people can trigger feelings of physical coldness. There exist implicit standards for how much nonverbal behavioral mimicry is appropriate in various types of social interactions, and individuals may react negatively when interaction partners violate these standards. One such reaction may be feelings of physical coldness. Participants in three studies either were or were not mimicked by an experimenter in various social contexts. In Study 1, participants who interacted with an affiliative experimenter reported feeling colder if they were not mimicked than if they were, and participants who interacted with a task-oriented experimenter reported feeling colder if they were mimicked than if they were not. Studies 2 and 3 demonstrated that it was not the amount of mimicry per se that moderated felt coldness; rather, felt coldness was moderated by the inappropriateness of the mimicry given implicit standards set by individual differences (Study 2) and racial differences (Study 3). Implications for everyday subjective experience are discussed.     

When and Why Mimicry is Facilitated and Attenuated

Although people tend to mimic others automatically, mimicry is facilitated or attenuated depending on the specific context. In the current paper, the authors discuss when mimicry is facilitated and attenuated depending on characteristics of situations, targets, and observers. On the basis of the review, the authors propose a new model – the Associated Reactions to Actions in Context model (ARAC) – to explain why and when mimicry is facilitated and attenuated. ARAC proposes that when people observe an action, reaction‐to‐action neurons fire. Which reaction is elicited depends on the (learned or innate) association with an action in that context. Thus, when mimicry is rewarding in a specific context, this response is facilitated. When mimicry is damaging, this response is attenuated, and another reaction may be facilitated instead. The authors discuss the added value of the ARAC model compared to other models explaining the elicitation of behavioral reactions.     

Interdependence,social motives,and outcome satisfaction in multiparty negotiation

What makes negotiators satisfied with their outcomes? In this study, we examined whether interpersonal interdependence, in the context of multi‐party multi‐issue negotiation, affected negotiators' satisfaction with their individual and group outcomes. We integrated principles from interdependence, social comparison, and social value theories to generate hypotheses about the social‐evaluative nature of satisfaction with negotiation outcomes. Controlling for differences in quality of individual outcomes, we found a positive association between satisfaction and individual outcome and a negative association between satisfaction and group outcome. Relative to those with prosocial social value orientation, negotiators with an individualistic social value orientation were less satisfied with the group outcome, regardless of induced motivational orientation. Neither motivational orientation nor an interaction between motivational orientation and social value orientation were related to satisfaction. We discuss the implications of our results for research on interdependence processes in negotiations and the role of social motives. Copyright © 2000 John Wiley & Sons, Ltd.     

Effects of interactional justice on egocentric bias in resource allocation decisions

Three studies demonstrated that interactional justice was able to attenuate egocentric bias, i.e., the tendency to regard a larger share for oneself as fair. Study 1, an experimental study of negotiation, showed that fair interpersonal treatment led to a smaller egocentric bias, quicker settlements, and fewer stalemates. Study 2 showed that fair treatment was related to a smaller egocentric bias in a real-life context. University students were more willing to accept a higher tuition fee and less willing to cut the salary of their teachers if the interpersonal treatment received from the teachers was more positive. Study 3 showed experimentally that in support of fairness heuristic theory, when the fair interpersonal treatment received could be attributed externally, its attenuating effect on the egocentric bias disappeared.     

Face threat sensitivity in negotiation: Roadblock to agreement and joint gain

Negotiation scholars and practitioners have long noted the impact of face, or social image, concerns on negotiation outcomes. When face is threatened, negotiators are less likely to reach agreement and to create joint gain. In this paper, we explore individual differences in face threat sensitivity (FTS), and how a negotiator's role moderates the relationship of his or her FTS to negotiation outcomes. Study 1 describes a measure of FTS. Study 2 finds that buyers and sellers are less likely to reach an agreement that is in both parties' interests when the seller has high FTS. Study 3 finds that job candidates and recruiters negotiate an employment contract with less joint gain when the candidate has high FTS, and that this relationship is mediated by increased competitiveness on the part of the high FTS candidates. The results support Deutsch's (1961) application of face theory ( Goffman, 1967) to negotiation.     

Disappointed in you, angry about your offer: Distinct negative emotions induce concessions via different mechanisms

Does it help or hurt to communicate negative emotions in bargaining? In this article, we propose that behavioral effects are dependent on the type of negative emotion that is communicated and whether such emotions are directed at the offer or the person. We show that the two negative emotions anger and disappointment have opposing effects in negotiations: anger pays when it is directed at the offer, but disappointment pays when it is directed at the person. Offer-directed anger elicits higher offers than person-directed anger, because people infer higher limits from opponents who communicate offer-directed anger. Person-directed disappointment elicits higher offers in others than offer-directed disappointment, because it evokes higher feelings of guilt. Our findings thus show that the interpersonal effects of anger and disappointment in negotiation depend critically on the target of the emotion, and that their effects can be explained by different processes.     

Mind games: the mental representation of conflict

Perception and misperception play a pivotal role in conflict and negotiation. We introduce a framework that explains how people think about their outcome interdependence in conflict and negotiation and how their views shape their behavior. Seven studies show that people's mental representations of conflict are predictably constrained to a small set of possibilities with important behavioral and social consequences. Studies 1 and 2 found that, when prompted to represent a conflict in matrix form, more than 70% of the people created 1 of 4 archetypal mixed-motive games (out of 576 possibilities): Maximizing Difference, Assurance, Chicken, and Prisoner's Dilemma. Study 3 demonstrated that these mental representations relate in predictable ways to negotiators' fixed-pie perceptions. Studies 4-6 showed that these mental representations shape individuals' behavior and interactions with others, including cooperation, perspective taking, and use of deception in negotiation, and through them, conflict's outcomes. Study 7 found that the games that people think they are playing influence how their counterparts see them, as well as their counterparts' negotiation expectations. Overall, the findings document noteworthy regularities in people's mental representations of outcome interdependence in conflict and illustrate that 4 archetypal games can encapsulate fundamental psychological processes that emerge repeatedly in conflict and negotiation.     

Use of social knowledge in tacit coordination: Social focal points

Social focal point theory predicts that, in matching, people search for a shared characteristic that makes one decision option salient whereas, in mismatching, they search for complementary characteristics that make different options salient for each of the coordinating parties. In two studies, participants learned about a partner’s activity preferences and then tried to either match or mismatch choices on a series of pictures that were remotely associated with one of these preferences. Being the same on a relevant preference facilitated matching whereas being different facilitated mismatching. In the second study, participants also used overall perceived similarity to supplement specific trait information. Coordination performance also affected interpersonal impressions: successful matching increased interpersonal attraction whereas successful mismatching did not. These downstream effects were obtained even when participants had considerable prior social information about their partners. Tacit coordination is compared with mimicry and synchrony, and the implications for coordinated team performance are discussed.     

On feeling good and getting your way: mood effects on negotiator cognition and bargaining strategies.

Are happy people more likely to be cooperative and successful negotiators? On the basis of the Affect Infusion Model (AIM; Forgas, 1995a). Experiment 1 predicted and found that both good and bad moods had a significant mood-congruent effect on people's thoughts and plans, and on their negotiation strategies and outcomes in both interpersonal and intergroup bargaining. Experiment 2 replicated these results and also showed that mood effects were reduced for persons more likely to adopt motivated processing strategies (scoring high on machiavellianism and need for approval). Experiment 3 confirmed these effects and demonstrated that the mood of the opposition also produced more mood-congruent bargaining strategies and outcomes. The results are discussed in terms of affect priming influences on interpersonal behaviors, and the implications of these findings for real-life cognitive tasks and bargaining encounters are considered.     

Mimicking attractive opposite-sex others: the role of romantic relationship status

Based on the recent literature indicating that nonconscious behavioral mimicry is partly goal directed, three studies examined, and supported, the hypothesis that people who are involved in a romantic relationship nonconsciously mimic an attractive opposite-sex other to a lesser extent than people not involved in a relationship. Moreover, Studies 2 and 3 revealed that romantically involved persons tended to mimic an attractive alternative less to the extent that they were more close to their current partner. Finally, Study 3 provided preliminary support for a potential underlying mechanism, revealing that the effect of relationship status on level of mimicry displayed toward an opposite-sex other is mediated by perceived attractiveness of the opposite-sex other. The present findings suggest that behavioral mimicry serves an implicit self-regulatory function in relationship maintenance. Implications for both the literature on relationship maintenance and the literature on behavioral mimicry are discussed.     

Perceiving and Wanting to Be Valued by Others: Implications for Cognition,Motivation, and Behavior in Romantic Relationships

Two studies examined implications of two individual differences—perception of being valued by others and desire to be valued by others—for romantic relationships. Study 1 included 171 participants involved in romantic relationships (59 males, 112 females) and examined attributions and behavioral intentions in hypothetical scenarios. Study 2 involved 160 heterosexual couples who completed daily reports and/or an observed conflict discussion. Perception of being valued by others and desire to be valued by others independently predicted more pro‐relationship responses and reduced relationship‐destructive responses, including more care, commitment, and regard for partners; more responsive and ingratiating behavior; less negative behavior; and more positive perceptions and behavioral intentions. Perceived and desired interpersonal value were related to attachment anxiety, attachment avoidance, and trait self‐esteem. However, perceived and desired interpersonal value were superior predictors of relationship outcomes, even in replications of foundational attachment studies. Individual differences in believing that one is valued by others and wanting to be valued by others independently predict relationship maintenance, and these dimensions may be at the core of many effects of attachment dimensions and self‐esteem. These individual differences appear to be important aspects of personality that guide cognition, motivation, and behavior in interpersonal relationships.     

Effects of mimicking: acting prosocially by being emotionally moved

Mimicry is functional for empathy and bonding purposes. Studies on the consequences of mimicry at a behavioral level demonstrated that mimicry increases prosocial behavior. However, these previous studies focused on the mimickee. In the present paper, we investigated whether mimickers also become more helpful due to mimicry. In two studies, we have demonstrated that participants, who mimicked expressions of a person shown on a video, donated more money to a charity than participants who did not mimic. Moreover, the processes by which mimicry and prosocial behavior are related largely remain empirically unexamined in existing literature. The results of Study 2 confirmed our hypothesis that affective empathy mediates the relationship between mimicry and prosocial behavior. This suggests that mimicry created an affective empathic mindset, which activated prosocial behaviors directed toward others. Copyright © 2007 John Wiley & Sons, Ltd.     

Self-determined self-other overlap: Interacting effects on partners’ perceptions of support and well-being in close relationships

Self-other overlap, an important dimension of interpersonal closeness, is linked to positive interpersonal and well-being outcomes in relationships with romantic partners and friends. Three studies applied principles from self-determination theory to examine whether individual differences in self-determined motivation moderate the effects of higher self-other overlap on partner outcomes. Studies were cross-sectional and longitudinal, and examined personality and relationship-specific self-determination in friends (Study 1) and romantic partners (all studies); all were comprised of dyads to examine partner effects. Results suggested that as self-determined individuals reported greater self-other overlap, their partners also reported receiving more positive motivational support as well as enhanced commitment. On the other hand, when individuals were low in self-determination, partners did not benefit from greater self-other overlap.     

What do people value when they negotiate? Mapping the domain of subjective value in negotiation

Four studies support the development and validation of a framework for understanding the range of social psychological outcomes valued subjectively as consequences of negotiations. Study 1 inductively elicited and coded elements of subjective value among students, community members, and practitioners, revealing 20 categories that theorists in Study 2 sorted into 4 underlying subconstructs: Feelings About the Instrumental Outcome, Feelings About the Self, Feelings About the Negotiation Process, and Feelings About the Relationship. Study 3 proposed a new Subjective Value Inventory (SVI) and confirmed its 4-factor structure. Study 4 presents convergent, discriminant, and predictive validity data for the SVI. Indeed, subjective value was a better predictor than economic outcomes of future negotiation decisions. Results suggest the SVI is a promising tool to systematize and encourage research on subjective outcomes of negotiation.