Interpersonal Sensitivity in Computer-Mediated and Face-to-Face Conversations

Two studies were designed to assess the impact of computer-mediated communication (CMC) on the development of dominant/subordinate status roles and on the accuracy of interpersonal perceptions during dyadic, text-based conversations. Results comparing face-to-face (FtF) and synchronous CMC interactions indicated: (a) that dyads established dominant/subordinate roles in both communicative environments, although these roles were more clearly differentiated in the CMC interactions; and (b) that the accuracy of interpersonal perceptions did not differ substantially during CMC and FtF interactions. Considered together, these data pose problems for theoretical accounts of CMC suggesting that the impoverished social cues in this form of text-based communication tend to equalize hierarchical differences in the status of participants and undermine the accuracy of interpersonal perceptions.     

Behavioral health care dot-com and beyond: computer-mediated communications in mental health and substance abuse treatment

Computer-mediated communications (CMC) such as e-mail, websites, and CD-ROM and DVD programs, both on and off the Internet, will play an ever larger role in the future of behavioral health care. This address describes the current rapid expansion of CMC and some profound changes that are likely in the future. The reasons for using such CMC programs are addressed, and an example of a new multimedia version of the Addiction Severity Index is described. Issues and concerns about future uses of CMC are raised, as are possible implications for psychology.     

Information‐Seeking Strategies,Uncertainty, and Computer‐Mediated Communication

This article argues that existing theory and research on computer‐mediated communication (CMC) provide a limited view of information‐seeking behavior and proposes a conceptual model for its examination via CMC and new media. Although most CMC environments eliminate or severely reduce nonverbal and contextual information available to address uncertainty, form impressions, and develop relationships, such environments offer alternative mechanisms for acquiring social information about others. The article discusses strategies for seeking social information and identifies factors influencing their selection from alternatives, incorporating them into a conceptual model. Finally, 2 promising approaches for examining the effects and effectiveness of social information seeking in CMC are described, with an emphasis on how the proposed conceptual model can aid in the development of each.     

Social Context in HCl: A New Framework for Mental Models,Cooperation, and Communication

This article considers current research in computer-supported cooperative work (CSCW), computer-mediated communication (CMC), and distributed artificial intelligence (DAl). These areas need an articulated model of social contexts to bridge the persisting gap between social and technological dimensions in computer system design and use. A conceptual model of context is presented to account for both cooperation-conflict and communication-negotiation processes. The model conceives of contexts as including not only physical objects and other people but also social norms which influence both individuals and organizations. It assumes that computer system use occurs in social scenarios in which the features cannot be reduced to any type of input or data in the world that designers and users can process along with other information coming from the current task. The model is built on three levels: from social contexts as normative order (Level 1), to specific and intrinsically complex situations (Level 2), to person-computer interactions for the performance of particular tasks (Level 3). The model has three main implications. First, Human-Computer Interaction (HCl) studies—especially scenario-based design—may profit from a fresh topdown approach to designers' and users' mental models taking into account normative social processes which have been neglected in previous research. Second, CSCW may realize how deeply discrepant perspectives affect multi-agent environments and why in real working life negotiation is intertwined with cooperation. Designers may use this insight to design systems allowing more place for negotiation among actors. Third, we should dismiss the view that CMC lacks adequate social cues and fosters impulsive behavior. Cognitive processes such as categorization, stereotype construction, and social identification can make electronic environments even more strongly sensible to social norms than face-to-face communication. Context, according to our model, is not restricted to the physical copresence of other people but consists mainly of processes providing situations with socially recognizable meaning.     

The Impact of Computer Use on Employee Performance in High‐Trust Professions: Re‐Examining Selection Criteria in the Internet Age

Exposure to digital media is reconfiguring the neural networks of young people, possibly at the expense of empathy and social skills. Extraverts with high self‐esteem and certain personality traits tend to initiate face‐to‐face (FtF) contact with strangers; introverts lower in self‐esteem use computer‐mediated communication (CMC). Those who are overreliant on CMC miss nonverbal cues indicating deception and insincerity. This research suggests that many who have been raised in the Internet Age may be ill suited for high‐trust professions involving the establishment of FtF relationships. Greater use of psychological tests and observations of applicants engaged in behaviors that reveal desired personality traits are in order.     

Cultures in CollisionPhilosophical Lessons from Computer-Mediated Communication

I expand the metaphor of computing as philosophical laboratory by exploring philosophical insights gleaned from examining computer-mediated communication (CMC) technologies in terms of the cultural values and communicative preferences they embed, as well as their interactions with the values and preferences that define diverse cultures in which the technologies are deployed. These empirically grounded data provide new insights for debates in philosophy of technology, notions of the self, and epistemology. This approach to utilizing data drawn from the cultural encounters facilitated by CMC technologies further suggests more ambitious ways of making philosophical use of CMC venues as a laboratory for testing and refining basic claims and hypotheses. The approach also uncovers other grounds that should encourage philosophers to become interdisciplinarians – not only for the sake of perhaps developing new sorts of insights and even forms of knowledge but also in order to shape and contribute to a global ethic and a Socratic education needed to sustain cultural diversity as CMC envelops the globe.     

Health Consequences of Online Social Capital among Middle-Aged and Older Adults in China

With the rapid development of Internet techniques in China, more and more Chinese middle-aged and older adults have begun to use the Internet for their daily social interactions, and the resulting online social capital may affect their health. Using data from the Chinese General Social Survey of 2017 (n = 7733, aged 45–90 years old), this study investigated the influence of online social capital on the health of middle-aged and older adults in China, and the Heckman sample selection model was used to address potential sample selection bias in Internet use. The results show that number of online contacts significantly improved the physical health of middle-aged and older adults, while the level of depression was significantly reduced by online closeness of non-specific relationships, but more online interactions may slightly increase their depression. Furthermore, more online contacts were associated with elevated physical health among male, rural, less-educated and middle-aged adults, while more online closeness of non-specific relationships was associated with less depression in almost all subgroups. Online social capital can improve the health of middle-aged and older adults in China, so we should help increase older adults’ access to the Internet and improve their Internet skills to give full play to the positive health effect of online social capital. However, it should be alert to the negative health consequences caused by excessive Internet use.

     

Teen internet use: relating social perceptions and cognitive models to behavior.

In order to provide Internet researchers with a better understanding of how and why individuals adopt some online behaviors and not others, this study targets teenage Internet users to examine the relationships among social influence and self-regulatory models as mechanisms to the behavior of Internet use. Information, entertainment, and social online activities are presented as three distinct uses of the Internet so corresponding behavioral models of adoption could be tested. Results from 173 high school students indicate that direct and vicarious social perceptions significantly influence self-regulation, which subsequently has an effect on use. Using path analyses to test the direct and indirect theoretical relationships among these constructs, the data indicates that while clearly fitting two of the three models tested, three unique processes to adoption are evident.     

大学新生网络使用时间与网络成瘾的关系：有中介的调节模型

通过整群取样的方法选取北京市某所高校2250名大一新生为测查对象, 采用问卷方式探讨了大学新生网络使用时间、网络社交使用占网络使用总时间的比重、网络使用的背景性渴求以及网络成瘾程度之间的关系。基于网络使用满足的相关理论以及渴求的条件反射理论, 本研究构建了一个有中介的调节模型, 即网络社交使用比重在网络使用时间与网络成瘾之间起调节作用, 而且这一调节作用通过网络使用的背景性渴求这一中介变量得以实现。结果显示：(1)大学新生每周上网时间为13.58 ± 8.94小时, 网络社交使用占全部上网时间的比重为27.18 ± 18.15%; (2)网络使用时间、网络社交使用比重、网络使用背景性渴求与网络成瘾的五个维度及总分呈显著正相关; (3)网络使用时间以及网络社交使用比重均能够直接正向预测网络成瘾, 同时网络社交比重在网络使用时间预测网络成瘾这一关系中起调节作用, 即相比较少使用网络社交的被试, 较多使用网络社交的群体表现出更高的网络成瘾程度, 且网络使用时间对网络成瘾程度的预测作用相对较低; 而且网络社交比重的调节作用部分通过网络使用的背景性渴求这一中介变量实现。     

What influences children's and adolescents' understanding of the complexity of the Internet?

This study aimed at analyzing complex relationships among Internet use, Internet users, and conceptual understanding of the Internet. It used path models to examine factors related to Internet use (duration of Internet use, frequency of Internet use, and informal Internet classes) and Internet users (age and gender) in affecting understanding of the technical and social complexity of the Internet for 322 elementary and middle school students. The findings of the study indicate that (a) age of young Internet users had predominant effects on both the technical and social understanding of the Internet; (b) frequency of Internet use and informal Internet classes had small but significant effects on social understanding, but no effect on technical understanding; and (c) technical understanding had a unidirectional effect on social understanding. The implications of these findings for the implementation of the Children's Internet Protection Act are discussed.     

Cognitive appraisal mediating relationship between social anxiety and internet communication in adolescents

Research suggests that people with high social anxiety trait may be more inclined to interact through computer-mediated communication (CMC). The psychological underpinnings of this inclination however remained unclear. The present research thus examines if cognitive appraisal bias (i.e. heighten estimation of social risk and deflated self-efficacy) would mediate the relationship between social anxiety and one’s perception of CMC attributes, contributing to a differential pattern of responses in CMC use. Four hundred and ten adolescents aged 12-18 years completed a set of self-reported measures tapping social anxiety trait, cognitive appraisals, perception of CMC attributes, and pattern of CMC social responses. Structural equation modeling lent support to the mediating role of the cognitive appraisal factors. Those with higher social anxiety trait would attach higher self-relevance to the CMC attributes, and engage in a more socially-involved pattern of interpersonal responses in CMC. Implications of these findings are discussed.     

中国英语聊天室中的网络语言特征

随着互联网的不断普及和发展,网络互动交际（Computer-Mediated communication,简称为CMC）作为一种新的交际方式,已在世界各国普及并使用。本文从语言学的角度出发,用会话分析的方法来研究英语聊天室中网络语言在话轮转换、过渡关联处（TRP）及话轮分配等方面与面对面会话（FTF）所呈现出的异同。从而丰富对会话分析理论的了解,提高对人类交际模式和网络语言使用关系的认识。     

A study of Internet addiction through the lens of the interpersonal theory.

Previous studies have presented conflicting claims regarding reasons that people become addicted to the Internet. In this study, we attempted to identify predictors of Internet addiction based on Sullivan's interpersonal theory and Internet addiction literature. In our research model, it is hypothesized that good parent-child relationship positively correlates with good interpersonal relationships, which in turn are hypothesized to correlate with undesirable social anxiety. In addition, both parent-child and interpersonal relationships are hypothesized to negatively correlate with Internet addiction, whereas the level of social anxiety is hypothesized to positively correlate with Internet addiction. The results of this study confirm the research model hypotheses, indicating that the quality of parent-child relationship is indeed positively correlated to the quality of our participants' interpersonal relationships and that frustrating interpersonal relationships may raise the level of social anxiety. In addition, interpersonal relationships, the parent-child relationship, and social anxiety all influence Internet addiction, as predicted by the model. Finally, the more social anxiety and discontent with their peer interactions the participants experienced, the more addicted they were to the Internet.     

Computer‐Mediated Communication Effects on Disclosure,Impressions, and Interpersonal Evaluations: Getting to Know One Another a Bit at a Time

This investigation examined how computer‐mediated communication (CMC) partners exchange personal information in initial interactions, focusing on the effects of communication channels on self‐disclosure, question‐asking, and uncertainty reduction. Unacquainted individuals (N = 158) met either face‐to‐face or via CMC. Computer‐mediated interactants exhibited a greater proportion of more direct and intimate uncertainty reduction behaviors than unmediated participants did, and demonstrated significantly greater gains in attributional confidence over the course of the conversations. The use of direct strategies by mediated interactants resulted in judgments of greater conversational effectiveness by partners. Results illuminate some microstructures previously asserted but unverified within social information processing theory (Walther, 1992), and extend uncertainty reduction theory (Berger & Calabrese, 1975) to CMC interaction.     

Digital Irreligion: Christian Deconversion in an Online Community

What is the role of the Internet in a possible trend toward secularization in the United States? This case study seeks to elucidate the process of online deconversion by examining religious exit narratives (called “extimonies” by participants) as posted in a forum for ex‐Christians from 2005 to 2017. Echoing Mauss and Ebaugh, deconverts on the site went through a role exit involving a three‐part, but intertwined, intellectual, emotional, and social process. The online community provided an interactional space for them to construct and practice new secular identities, to explore doubts and process emotions arising from the deconversion process, and to prepare themselves for offline interactions with believers. This case study also suggests that the Internet and online communities may provide spaces for the highly religiously committed to explore deconversion and role alternatives.     

Control over social interactions: an important reason for young people's use of the Internet and mobile phones for communication?

This paper reports some research that was undertaken to determine why young people choose to use certain communication media, especially the Internet and mobile phones for social purposes. Focus group methodology was employed in achieving this aim. Specifically, two focus groups containing young people aged 18-20 years were asked to discuss the question "why do you use different communication media, such as the Internet and mobile phones, in your social lives?" Discussions from the sessions were recorded on audiotapes, and then transcribed, and analyzed according to the principles of Grounded Theory. A number of categories emerged from the data. The most significant category indicated that young people often liked to use communication media such as the Internet and mobile phones to communicate because these afforded them control over their interactions. In particular, the data seemed to suggest that participants felt that because some communication media such as email, text messaging and instant messaging can be used asynchronously as well as synchronously, they allow one time to stop and think before giving a response if this is desired, or, alternatively, allowed one to retain the conversational nature of interactions if this is preferred. This gave participants greater control over interactions than they would have if, say, communicating via voice calls using the telephone or face-to-face, which are necessarily synchronous.     

The Implications of Computer‐Mediated Communication (CMC) for Social Support Message Processing and Outcomes: When and Why Are the Effects of Support Messages Strengthened During CMC?

Widespread use of computer‐mediated communication (CMC) for exchanging social support has raised questions about the support‐related implications of CMC. This study drew from the dual‐process theory of supportive message outcomes and examined the implications of CMC for support message processing and outcomes. We hypothesized that the reduced social cues in CMC would encourage greater elaboration on support message content and lead support messages to have a greater impact than in face‐to‐face interaction. The results of the experiment showed that, although the support message was held constant, participants in the CMC condition reported the strongest motivation to receive support, engaged in the greatest level of message elaboration, and experienced the most beneficial changes in worry and uncertainty discrepancy.     

青少年亲子关系、消极社会适应和网络成瘾的关系:一个有中介的调节作用

为探讨亲子关系、消极社会适应和网络成瘾的关系,采用问卷法对六个城市共2324名中学生进行研究。结果表明：（1）冲突型青少年网络成瘾倾向得分最高,依恋型青少年网络成瘾倾向得分最低;（2）消极社会适应在亲子依恋和亲子冲突对网络成瘾的预测中均起部分中介作用;（3）消极社会适应的中介作用受到性别的调节。这一研究结果揭示了积极和消极亲子关系对网络成瘾的共同作用机制,为从家庭层面干预和预防青少年网络成瘾状况提供了参考。     

New religions and the internet: Recruiting in a new public space

The mass suicide of 39 members of Heaven's Gate in March of 1997 led to public fears about the presence of ‘spiritual predators’ on the world wide web. This paper describes and examines the nature of these fears, as reported in the media. It then sets these fears against what we know about the use of the Internet by new religions, about who joins new religious movements and why, and the social profile of Internet users. It is argued that the emergence of the Internet has yet to significantly change the nature of religious recruitment in contemporary society. The Internet as a medium of communication, however, may be having other largely unanticipated effects on the form and functioning of religion, both old and new, in the future. Some of the potential perils of the Internet are discussed with reference to the impact of this new medium on questions of religious freedom, community, social pluralism, and social control.     

Trusting strangers: The benefits of reciprocal self-disclosure during online computer-mediated communication and mediating role of interpersonal liking

Reciprocal self-disclosure has reportedly been associated with increased interpersonal trust. However, existing research mainly focuses on online disclosure between acquaintances and overlooks the types of reciprocal disclosure, especially in the initial interactions between strangers communicating online. This study aimed to investigate how three types of reciprocal self-disclosure (turn-taking reciprocity, extended reciprocity and non-reciprocity) contribute to trust and the mechanism of positive interpersonal liking, and whether any effect was instant and stable or increased across two interactions during computer-mediated communication (CMC). Participants were assigned to one of the three reciprocal disclosure conditions and engaged in online interactions. Self-reported and behavioural results demonstrated higher levels of interpersonal trust and liking in the second interaction phase than in the first across all conditions. The turn-taking reciprocity condition showed higher interpersonal trust than did the extended condition, and higher interpersonal liking than did the extended and non-reciprocity conditions; this effect was apparent in both interactions. These findings help us understand the relationship between online self-disclosure and interpersonal trust, suggesting that certain patterns of communication with strangers (e.g., turn-taking reciprocity) may foster more positive social outcomes during CMC over time, while demonstrating the importance of immediacy in synchronous conversations.