绩效反馈研究的回顾与展望

绩效反馈是组织中鼓励先进、鞭策落后、激发员工潜能的很重要的管理手段。该概要回顾了有关反馈的研究,分析了反馈研究的发展趋势,认为不同反馈来源中上级反馈的影响越来越重要;表扬还是批评的信息对员工的影响值得进一步探讨;反馈接受者本人的特点对反馈效果的影响研究应更加深入。     

反馈干预对绩效的影响研究

反馈干预是由外部动因提供的关于个体任务操作或过去行为的信息活动,它有反馈对象、反馈效价和反馈提供方式三个维度。研究结果表明反馈效价、反馈提供方式对绩效的影响具有主效应,且两者的之间交互作用对绩效也存在主效应。积极反馈效价、信息型提供方式有助于提高个体的绩效水平。     

反馈间隔影响反馈加工：整合行为和电生理研究的视角

反馈在现实生活中扮演着重要角色, 通过反馈信息进行学习是人类获取知识和技能的有效手段。反馈间隔是指个体行为发生到反馈刺激呈现之间的时间间隔。在反馈加工过程中, 反馈间隔是一个重要影响因素, 但反馈间隔影响反馈加工的研究结果不一。对反馈间隔影响反馈加工的行为和电生理研究分别做了介绍, 对结果出现差异的原因进行了分析。未来的研究应考虑结合行为研究与电生理研究, 并统一反馈间隔的操作定义。     

Knowledge of results after relatively good trials enhances self-efficacy and motor learning

Objectives

This study sought to determine whether learners’ self-efficacy and motor learning was affected by the type of feedback they were provided.

Method

Participants (N = 24, M age = 19.51 years, SD = 1.08) were randomly assigned into one of two groups: knowledge of result after good versus poor trials. The task included throwing a tennis ball with the non-dominate hand to a target while wearing vision distorting goggles. Participants completed the Self-Efficacy Scale (Bandura, 2006) before performing each block of 6 trials. A retention test without knowledge of results was conducted 24 h after the practice phase.

Results

The results demonstrated that learners’ motor learning was increased by providing knowledge of results after good rather than poor trials. Furthermore, the Self-Efficacy Scale results revealed that learners’ self-efficacy was enhanced by positive feedback.

Conclusions

The current findings indicate that positive feedback impacts learner’s self-efficacy, and enhances performance and motor learning.     

Using a Session Feedback Form in Cognitive Therapy with Children

This article presents a new written form for eliciting session feedback from children. The importance of session feedback is discussed and the specific written form is presented. Clinical applications and advantages of the session feedback form are also reviewed. Additionally, the uses of the session feedback form in supervision are explained. Finally, cautions and limitations are outlined.     

领导反馈机制的研究进展

该文回顾了近年来对反馈机制的研究进展,介绍了影响反馈效果的因素,特别是从信息源、信息以及信息接受者三方面阐述了反馈有效性理论研究的进展,并就如何深入开展反馈机制的研究、管理者如何进行有效的反馈提出了建议。     

反馈类型和反馈时间对动作技能获得的影响

基于简单直线运动任务和复杂曲线追踪任务,在运动技能获得阶段考察不同反馈类型和反馈时间对操作绩效的影响。结果发现,在复杂曲线轨迹追踪任务中,接受运动轨迹反馈的被试组比接受偏差数值反馈组的成绩更好;即时反馈和延迟反馈组的操作绩效间没有显著差异。在简单直线运动任务中,提供落点偏差的图形反馈组成绩始终优于提供“近/远”信息的文本反馈组;在练习初期,即时反馈组成绩更好。说明,反馈信息的具体-抽象程度影响被试运动技能获得,提供具体直观的轨迹/图形反馈利于运动技能获得;反馈时间对运动技能的影响因任务难度而异。     

教师积极反馈与初一学生挫折反应模式的关系研究

目的：探究学生所具有的不同挫折反应模式是否会影响到教师对他们的反馈行为,以及进一步探究教师不同反馈类型如何影响持有不同反应模式的学生,为教师进行有针对性的教学反馈提供依据。 方法：研究1以102名初中教师为被试,采用角色扮演法,探究初中教师对学生的积极反馈行为是否会因学生挫折反应模式的不同而不同。研究2以291名初一学生为被试,采用集体施测的方法,探讨不同的积极反馈方式是否对不同挫折反应模式被试的后续反应产生不同的影响。 结果发现：（1）教师对无助反应模式的学生给予更多的个人积极反馈,而对掌握反应模式的学生给予更多的过程积极反馈;（2）个人积极反馈对无助反应模式的学生有更加消极的影响,而对于掌握反应模式的学生并无显著影响;（3）过程反馈和简单结果反馈有助于改善无助反应模式学生的后续反应;（4）过程积极反馈对两种反应模式的学生均未产生消极或积极影响。 结论：教师对无助反应模式的学生给予更多的个人积极反馈,而教师的个人积极反馈对无助反应模式的学生会产生更加消极的影响。     

能力社会比较与归因反馈对不诚实行为的影响

社会比较作为认识自我的一种方式,对个体心理与行为的诸多方面产生影响,但对于社会比较如何影响不诚实行为以及归因反馈在其中的作用,目前尚不清楚。在3项实验中操纵了不同方向的能力社会比较,探讨其对不诚实行为的影响(研究1)以及归因反馈在其中的调节作用(研究2)。结果发现:(1)相比于向下比较和无比较,向上比较会增加个体的不诚实行为;(2)归因反馈调节上述影响:向上比较后,相比于给予能力反馈,给予努力反馈可以减少个体的不诚实行为。本研究拓展了社会比较后效研究,对如何减少社会比较引起的不诚实行为具有重要启示。     

Disrupting somatosensory processing impairs motor execution but not motor imagery

While motor imagery (MI) is thought to be ‘functionally equivalent’ with motor execution (ME), the equivalence of feedforward and feedback mechanisms between the two modalities is unexplored. Here, we tested the equivalence of these mechanisms between MI and ME via two experiments designed to probe the role of somatosensory processing (Exp 1), and cognitive processing (Exp 2). All participants were engaged in a previously established force-matching task adapted for MI. A reference force was applied (on scale of 1–10, with higher numbers indicative of greater force) to one index finger while participants matched the force with their opposite index finger via ME or MI (control conditions). Participants then rated the force on the same scale of 1–10. Exp 1: Participants (N = 27) performed the task with tactile stimulation (ME+TAC, MI+TAC) in addition to control conditions. Exp 2: Participants (N = 26) performed the task in dual-task conditions (ME+COG, MI+COG) in addition to control conditions. Results indicate that (Exp 1) tactile stimulation impaired performance in ME but not MI. Dual-task conditions (Exp 2) were not shown to impair performance in either practice modality. Findings suggest that while somatosensory processing is critical for ME, it is not for MI. Overall we indicate a functional equivalence between feedforward/back mechanisms in MI and ME may not exist.     

Perceived impact of online written feedback on students’ writing and learning: a reflection

In this reflective study, I perceive the impact of my own written feedback on students’ academic writing skills in particular and on learning in general. Anchored on Schon’s reflection-on-action (ROA) framework, my reflection arose from a content analysis of my written feedback on 80 student drafts and 44 feedback responses. I found that my written feedback is of two types: focus on form and focus on meaning. Coding the feedback led to an identification of six feedback functions: instructive/using imperatives (18.36%); suggestive (15.31%); asking questions/probing (23.98%); stating a personal opinion (6.12%); corrective (29.59%); and affirming/negating (6.63%). The categorisation of feedback according to these functions was influenced by Wolsey’s feedback functions (2008) which was adapted by Alvarez, Espasa and Guasch. Results revealed that I employ corrective feedback, probing questions and instructive feedback more frequently than suggestive feedback, personal statement or affirmation/negation. I also found that my feedback on form (59%) is higher than my feedback on meaning (41%). I explain the relationship of these findings by identifying some confounding factors that enabled me to interrogate my assumptions, along with a discussion of their implications.     

信息反馈不一致导致习得无助机制的实验研究

研究以90名大学生为被试,探讨认知活动中,信息反馈不一致性和操作成绩评价反馈导致大学生无助现象的机制。结果表明:认知活动中,信息反馈不一致,损害了被试的认知和情绪,对动机的损害没有达到显著性水平;实验中是否给予被试操作成绩评价,对被试的动机、认知和情绪影响不显著。说明在认知活动中,信息反馈不一致,是导致习得无助的关键因素,是否对被试的操作成绩给予评价反馈,不会导致习得无助,验证了习得无助的信息加工理论模型。实验也表明,信息反馈不一致不会形成被试反应性的抑郁。     

Delaying feedback promotes transfer of knowledge despite student preferences to receive feedback immediately

Educators and researchers who study human learning often assume that feedback is most effective when given immediately. However, a growing body of research has challenged this assumption by demonstrating that delaying feedback can facilitate learning. Advocates for immediate feedback have questioned the generalizability of this finding, suggesting that such effects only occur in highly controlled laboratory settings. We report a pair of experiments in which the timing of feedback was manipulated in an upper-level college engineering course. Students practiced applying their knowledge of complex engineering concepts on weekly homework assignments, and then received feedback either immediately after the assignment deadline or 1 week later. When students received delayed feedback, they performed better on subsequent course exams that contained new problems about the same concepts. Although delayed feedback produced superior transfer of knowledge, students reported that they benefited most from immediate feedback, revealing a metacognitive disconnect between actual and perceived effectiveness.     

The effects of video feedback on running form

Correct running form is important for injury prevention; as such, correct form promotes continued engagement in running as a long-term form of exercise. Researchers have shown video feedback to be an effective strategy to improve athletic form for a variety of sports, but it has not been evaluated in any behavior analytic research as a method for improving running form. The purpose of this study is to evaluate the effectiveness of video feedback to improve running form for regular runners. During baseline, each participant was video recorded while running without any feedback (verbal or video). During intervention, the researcher recorded the participant, then showed them the video and provided feedback on correct or incorrect form, according to a 9-step task analysis. Results show that all three participants achieved 100% correct steps on the task analysis when video feedback was used to maintain their form during follow-up.     

Factors Influencing Employee Intentions to Provide Honest Upward Feedback Ratings

Based on current research involving rater motivation, we examined several factors hypothesized to influence employee intentions to provide honest upward feedback. Survey data were collected from a demographically diverse sample of hospital employees (n = 203). In summary, we found empirical support for generalizing extant models of rater motivation to an upward feedback context: cynicism towards upper management and the upward feedback process, understanding upward feedback, and opportunity to observe their supervisors were the primary predictors of employee intentions to provide honest upward feedback ratings, mediated by the (a) extent to which employees perceived positive benefits would result from rating their supervisors honestly, (b) the extent to which employees feared retaliation by their supervisors, and (c) rater self-efficacy.

Increasing accuracy of rock-climbing techniques in novice athletes using expert modeling and video feedback

Several studies have examined the efficacy of behavior analytic coaching strategies in sports to increase performance fluency. Rock climbing is a multifaceted sport requiring mastery of several complex behavior chains in order to successfully navigate climbing surfaces. To date, most investigations have focused on the physiological aspects of rock climbing, as opposed to training specific rock-climbing movements. In this replication and extension, researchers used a multiple baseline design across skills to examine an expert video modeling plus video and verbal feedback training package on foundational rock-climbing skills of novice adult climbers. Results demonstrated that all participants showed an increase in accurate performance for all three skills that were targeted in the intervention.     

反馈对自我欺骗的影响：来自ERP的证据

本研究主要探讨反馈类型和反馈效价对自我欺骗的影响。实验1采用前瞻范式探究不同效价的模糊反馈对自我欺骗的影响, 结果发现, 相比于无答案提示组, 有答案提示组的被试在积极模糊反馈的条件下显著地提高测试2第二阶段的预测分数(自我欺骗的程度加重)。实验2探究不同效价的精确反馈对自我欺骗的影响, 结果发现, 相对于无答案提示组, 有答案提示组的被试在消极精确反馈条件下显著地降低测试2第二阶段的预测分数。实验3采用ERP技术探究反馈类型和反馈效价影响自我欺骗的内在机制, 结果发现, 模糊反馈条件下的自我欺骗诱发较大的P2成分、诱发较小的N1和N400成分; 以及发现自我欺骗在额区的效应较大。总之, 这些研究结果表明可能积极反馈促进个体的自我欺骗产生, 消极反馈削弱个体自我欺骗的产生; 积极模糊反馈能够进一步促进了个体自我欺骗的产生。这些研究结果还表明自我欺骗产生的背后机制可能是自我膨胀。     

Terminal Feedback Outperforms Concurrent Visual,Auditory, and Haptic Feedback in Learning a Complex Rowing-Type Task

Augmented feedback, provided by coaches or displays, is a well-established strategy to accelerate motor learning. Frequent terminal feedback and concurrent feedback have been shown to be detrimental for simple motor task learning but supportive for complex motor task learning. However, conclusions on optimal feedback strategies have been mainly drawn from studies on artificial laboratory tasks with visual feedback only. Therefore, the authors compared the effectiveness of learning a complex, 3-dimensional rowing-type task with either concurrent visual, auditory, or haptic feedback to self-controlled terminal visual feedback. Results revealed that terminal visual feedback was most effective because it emphasized the internalization of task-relevant aspects. In contrast, concurrent feedback fostered the correction of task-irrelevant errors, which hindered learning. The concurrent visual and haptic feedback group performed much better during training with the feedback than in nonfeedback trials. Auditory feedback based on sonification of the movement error was not practical for training the 3-dimensional movement for most participants. Concurrent multimodal feedback in combination with terminal feedback may be most effective, especially if the feedback strategy is adapted to individual preferences and skill level.