Coping with job stress and burnout in the human services

A mail survey of 141 human service workers investigated the effects of coping on psychological strain and "burnout" produced by job stress. The survey assessed job stressors and coping strategies with open-ended questions and measured strain using closed-ended alienation, satisfaction, and symptom scales. Because previous research suggested that individual coping responses do not alleviate strain produced by job stress, the survey elicited information on group coping (social support) and on coping strategies initiated by agencies. Job stress was associated with high levels of strain, and group coping with low levels, but individual responses had little effect. Although workers identified many strategies that agencies could use to reduce stress and strain, actual use of such strategies was slight. Because men and women worked in the same jobs, no sex differences in individual coping were predicted and none were found; women, however, reported more social support than men. There was no evidence for moderating (interaction) effects of stress and coping on strain.     

Expectation and burnout in the developmental disabilities field

Psychological burnout was assessed in staff members at workshops and community residences for the developmentally disabled. Participants also rated expectations for client progress and for their own contribution to clients. They reported on change in expectation since they entered the field. High expectations were related to low burnout; workers who reported experiencing large negative expectation change were most burned out. Burnout seemed to be prevented when staff members made an expectation shift from reliance on client progress to a sense of personal efficacy. This finding is discussed in terms of personal causation, internal control of reinforcement, and adaptation-level theory. There was little evidence of client depersonalization, a usual component of burnout. Such a burnout pattern may be a function of the ethic of community care for the developmentally disabled.     

Role of motivation in the relation between perfectionism and academic burnout in Korean students

The purpose of this research is to investigate the relations among perfectionistic traits, motivation types, and academic burnout in Korean adolescents. A total of 283 students responded to the survey. The results indicated that there are significant mediation effects of motivation variables on the relation between perfectionistic traits and academic burnout symptoms. Specifically, intrinsic motivation partially mediated the relation between self-oriented perfectionism and burnout. That is, self-oriented perfectionism was positively related to greater levels of intrinsic motivation, and in turn, greater intrinsic motivation was negatively related to academic burnout. Meanwhile, extrinsic motivation fully mediated the relation between socially prescribed perfectionism and burnout. In other words, socially prescribed perfectionism was positively related to greater levels of extrinsic motivation, and in turn, greater extrinsic motivation was positively related to academic burnout. Practical implications for educators are discussed.     

Role structure and subculture in families of elective mutists.

This study of ten case records points to a common role structure and subculture in families of elective mutists. The paper describes a theory of treatment based on breaking down the family's distrust of the outer world before social training of the identified patient is started.     

Factor structure and reliability of burnout among Emirati and Palestinian teachers

To assess the construct validity and magnitude of burnout among Emirati and Palestinian teachers, a total of 357 Emirati and 261 Palestinian teachers responded to the Maslach Burnout Inventory. Separate exploratory factor analyses clearly identified four factors for the Emirati sample and three factors for the Palestinian sample but with more complex structure than that for the Emirati sample. Confirmatory factor analyses confirmed the four-factor model for Emirati sample and the three-factor structure for the Palestinian sample but some difficulty arose with Items 5, 15, and 22. Coefficients alpha for the four subscales ranged from .59 to .85 for Emirati teachers and from .58 to .88 for the Palestinian sample. Palestinian teachers reported stronger feelings of emotional exhaustion than Emirati teachers did. The two groups of teachers reported similar feelings about personal success and similar attitudes toward their students and their jobs.     

Self-reported emotional intelligence, burnout and engagement among staff in services for people with intellectual disabilities

This study examined the relationship among dimensions of self-reported Emotional Intelligence, Engagement and Burnout, using the Trait Meta-Mood Scale, Maslach Burnout Inventory and Utrecht Work Engagement Scale in a sample of Spanish professionals who work at institutions for people with intellectual disabilities. The results showed that Emotional Clarity was significantly associated with Personal Accomplishment (r=.25) and Dedication (r=.25). Further, Repair to moods was significantly correlated with all Engagement dimensions (.20 Vigor, .30 Dedication, .36 Absorption) and with Personal Accomplishment (.31). These findings extend previous research with college students in which Clarity and Repair to moods subscales were relevant predictors of well-being indexes and interpersonal functioning and suggest that the Trait Meta-Mood Scale subscales also show significant relationships with emotional functioning and work-related variables in a professional sample.     

on the clinical validity of the maslach burnout inventory and the burnout measure

Abstract

Current knowledge about burnout suffers from a healthy worker bias since only working - and thus relatively healthy - employees have been investigated. The main objective of this study is to examine - for the first time among employees who sought psychological treatment - the validity of the two most widely used burnout instruments; the Maslach Burnout Inventory (MBI) and the Burnout Measure (BM). Two groups were distinguished: a “burned out” group (n = 71) that suffers from work-related neurasthenia (according to ICD-10 criteria), and a “non-burned out” group (n = 68). Results show that: (1) the validity of the three-factor structure of the MBI and the BM is confirmed; (2) burnout can partly be differentiated from other mental syndromes (e.g., anxiety and depression); and (3) two MBI-scales (Emotional Exhaustion and Depersonalization) and one BM-scale (Exhaustion) are able to discriminate between burned out and non-burned out employees. The practical implications of these results are discussed.     

on the clinical validity of the maslach burnout inventory and the burnout measure

Abstract Current knowledge about burnout suffers from a healthy worker bias since only working - and thus relatively healthy - employees have been investigated. The main objective of this study is to examine - for the first time among employees who sought psychological treatment - the validity of the two most widely used burnout instruments; the Maslach Burnout Inventory (MBI) and the Burnout Measure (BM). Two groups were distinguished: a "burned out" group (n = 71) that suffers from work-related neurasthenia (according to ICD-10 criteria), and a "non-burned out" group (n = 68). Results show that: (1) the validity of the three-factor structure of the MBI and the BM is confirmed; (2) burnout can partly be differentiated from other mental syndromes (e.g., anxiety and depression); and (3) two MBI-scales (Emotional Exhaustion and Depersonalization) and one BM-scale (Exhaustion) are able to discriminate between burned out and non-burned out employees. The practical implications of these results are discussed.     

Personality,social support and burnout among human service professionals in India

Recent research has investigated the relationship between personality and social support in predicting various forms of adjustment. This study explores this relationship in a sample of 137 human service professionals engaged in post‐degree clinical skills training at the Christian Counselling Centre in Vellore, India. The impact of certain forms of social support on burnout was examined, after controlling for the effect of the personality trait of anxiety. As hypothesized, perceived social support was negatively associated with burnout, even after controlling for the effects of anxiety. This pattern was strongest for the males in this sample. Emotional exhaustion and depersonalization were the components of burnout most strongly related to perceived support. The perception of support received from ‘work‐related’ and ‘other’ relationships made a stronger contribution than did ‘family’ or ‘social’ ties with respect to burnout. Implications for future cross‐cultural investigation of the relationships among personality, social support and adjustment are discussed. Copyright © 2003 John Wiley & Sons, Ltd.     

Next stage of burnout research and applications.

This note introduces a holistic estimate of burnout, which can be used to extend bivariate designs such as that of Turnipseed. The "phase model" builds on but also transcends the widely accepted approach to burnout via three separate subdomains. Here, these subdomains generate eight progressively intense phases that covary regularly with differences in a wide range of variables. Also, the phase model permits diagnoses on which ameliorative designs have been based.     

Assessing the similarity of burnout dimensions in two business samples.

The concept of career burnout has been investigated in a wide variety of human services settings. Several investigations have extended the study of burnout to individuals in private sector reorganizations although burnout factors have only been derived on one sample of private sector employees. In the current research, burnout factors from previous private sector research were replicated. Results showed a strong congruency between factors from the two studies. Support was provided for rewording burnout questions from the human services scales for private sector research.     

The job demands-resources model of burnout.

The job demands-resources (JD-R) model proposes that working conditions can be categorized into 2 broad categories, job demands and job resources. that are differentially related to specific outcomes. A series of LISREL analyses using self-reports as well as observer ratings of the working conditions provided strong evidence for the JD-R model: Job demands are primarily related to the exhaustion component of burnout, whereas (lack of) job resources are primarily related to disengagement. Highly similar patterns were observed in each of 3 occupational groups: human services, industry, and transport (total N = 374). In addition, results confirmed the 2-factor structure (exhaustion and disengagement) of a new burnout instrument--the Oldenburg Burnout Inventory--and suggested that this structure is essentially invariant across occupational groups.     

Workload and burnout in nurses

This paper examines the relationship between workload, burnout and somatization in nurses. The respondents consisted of 1363 nurses employed in hospitals, which were undergoing extensive restructuring. Results of structural equation analyses showed that workload was positively related to emotional exhaustion. Emotional exhaustion led to cynicism and somatization, and cynicism was negatively related to nurses' professional efficacy. Implications of the results for nursing practice are discussed. Copyright © 2001 John Wiley & Sons, Ltd.     

Role of task factors in visual field asymmetries

Any tachistoscopic study of cerebral hemisphere asymmetry imposes a variety of task demands on the participants, ranging from demands imposed by specific viewing conditions to demands imposed by response output requirements. The present article discusses the role of several task factors that influence processing after the initial reception of the stimulus input, suggests a theoretical rationale for some of the effects of these task factors, and considers implications for future studies of visual laterality. The task factors discussed include both those that are relevant for minimizing artifacts that have nothing to do with hemispheric asymmetry and those that are relevant for interpreting hemispheric asymmetry in terms of specific perceptual and cognitive processes.     

Longitudinal examination of teachers' burnout in a school district.

Teachers in a rural school district were administered the Maslach Burnout Inventory three times over a five-year period. Teachers scoring high on emotional exhaustion and low on personal accomplishment were classified as "experiencing burnout." Across the three waves, the proportion of teachers meeting these criteria for burnout were 7%, 11%, and 11%, respectively. By grade, burnout was noted among 3%, 8%, and 9%, respectively, over time for senior high-school teachers; 7%, 7%, and 11% for junior high-school teachers; and 9%, 17%, and 12% for elementary school teachers. Interventions must consider grade-taught and are probably most cost-effective for elementary school. It is important to establish norms across time and across school settings to determine high-risk groups deserving interventions.     

Rationality and the structure of human memory

A tacit and highly idealized model of the agent's memory is presupposed in philosophy. The main features of a more psychologically realistic duplex (orn-plex) model are sketched here. It is argued that an adequate understanding of the rationality of an agent's actions is not possible without a satisfactory theory of the agent's memory and of the trade-offs involved in management of the memory, particularly involving “compartmentalization” of the belief set. The discussion identifies some basic constraints on the organization of knowledge representations in general.     

The future of public-private sector partnerships for the provision of human services: problem and possibilities.

This article examines the responses of states, localities, and the private sector to recent attempts by the federal government to realign domestic responsibilities for the provision of human services. In exploring this issue, the author conducted a study of agencies assisting the developmentally disabled in Greater Richmond, Virginia. The author finds that the nation is experiencing a fundamental paradigm shift--a reconceptualization of structure, goals, and responsibilities--with respect to social welfare, with new public-private sector partnerships emerging to meet human needs.