COMMUNICATION SATISFACTION,JOB SATISFACTION,AND JOB PERFORMANCE

This field study of 327 hospital nurses investigated the relationship between perceived satisfaction with organizational communication and job satisfaction and job performance. The researcher developed a research model incorporating nine dimensions of communication satisfaction and hypothesized their varying relationships with job satisfaction and job performance. Correlation, multiple regression, and canonical correlation analyses revealed significant positive relationships between communication satisfaction and job satisfaction, and communication satisfaction and job performance. The communication satisfaction-job satisfaction link was stronger. The same facets of communication—supervisor communication, communication climate, and personal feedback—were found to be most strongly related to both job satisfaction and performance. Although the importance of the superior-subordinate communication relationship was confirmed, top management communication also was substantially related to job satisfaction and, to a lesser degree, job performance. Rank-order correlation results of this study were compared to several other studies and some congruent patterns were found.     

BACKGROUND, NEEDS, JOB PERCEPTIONS, AND JOB SATISFACTION: A CAUSAL MODEL

Data concerning sex, social status, need strength, job perceptions and job satisfaction were collected from 411 people who were entering the work force for the first time at the time they obtained their jobs and approximately 10 months later. Using maximum likelihood path analysis, support was obtained for the following causal sequence: Background → Need Strength → Job Perception → Job Satisfaction. As in other studies, growth need strength was related to job dimensions. However, relatedness needs also appear to play a significant role in determining perceptions of jobs and job satisfaction. Sex and social status determined to some extent the subjects' initial level of need strength and indirectly their job perceptions.     

JOB ANALYSIS MODELS AND JOB CLASSIFICATION

Recent research in job classification has focused on the appropriate data analysis model for analyzing the similarities and differences among jobs. In the present research, the data analysis model is held constant, and the type of job analysis data is varied to examine the effect on the resulting job classification decisions. Seven foremen jobs in a chemical processing plant were analyzed using three different levels of job analysis data: task-oriented, worker-oriented, and abilities-oriented. All three sets of data were analyzed using the same hierarchical clustering procedure. Results indicated that the number and type of resulting job clusters was clearly dictated by the type of job analysis data that was used to compare the foremen jobs. Practical implications of these findings are presented.     

THE USE OF ROLEPLAYING JOB INTERVIEWS WITH JOB CORPS FEMALES

Observation of the schism between employers and disadvantaged females, leads to the preparation of counselees for job interviews and exploration of the world of work with them. By chance, roleplaying a job interview was used during a group guidance session with Job Corps females, and the comparative success encountered with the technique encouraged this investigation. As a technique, it was found to be flexible, adaptable, and timesaving. It was of benefit to the counselor in six areas, and students indicated that they found the technique of value as a means of preparation for a real job interview, acquainting them with the scope of their communications problems and reducing these shortcomings.     

GENDER, JOB AND FAMILY CONDITIONS, AND PSYCHOLOGICAL SYMPTOMS

This study examined the hypothesis that gender differences in psycho-logical distress are mediated by job and family role conditions. Previous research has failed to directly test such mediational hypotheses but rather has inferred effects of role conditions from simple role-occupancy variables. The sample consisted of full-time employed married respondents including 161 women with full-time employed spouses, 142 men with nonemployed spouses, and 126 men with full-time employed spouses. Although the sample reported low psychological symptomatology overall, the women in dual-earner families reported more psychological symptomatology than did either group of men. Hierarchical regression equations indicated that work and family conditions fully attenuated this gender differential. Women in dual-earner families also reported less job enrichment, less time at work, and more household labor inequity than did either group of men. They also reported more childcare difficulty than did men with nonemployed spouses. Work-family interference predicted psychological symptomatology and partially accounted for its relationship with some job and family conditions. We discuss processes through which gender affects psychological distress.     

SEX AND JOB ORIENTATION

Three samples, each divided into males and females, were asked to indicate to what degree some job characteristics were important to them. The job characteristics represented both intrinsic and extrinsic factors. In the first sample (40 male and 44 female university students) there was no sex difference in job orientation. Both selected the intrinsic factors more than the extrinsic factors. There was also no sex difference in the second sample, which consisted of 68 male and 33 female public school teachers. They, however, stressed as many intrinsic factors as extrinsic. The general results of the third sample showed significant sex differences. The sample of 259 male and 143 female employees represented a technical division of a large service-oriented organization. Education and job level were significantly different for the two subgroups. When these two variables were controlled for a sample of clerks and of first-level supervisors, no sex difference appeared in job orientation. The results also showed that the higher the job level, the more intrinsically-oriented the employees were regardless of their sex.     

JOB SEEKING SKILL GROUPS

Deinstitutionalization of psychiatric patients to community living arrangements has increased the demand for psychiatric rehabilitation services. Although job seeking skill groups have reported success with varied rehabilitation populations, to date little research has attempted to adapt these methods to a group of chronic psychiatric patients. Forty-four patient entered a ten week job seeking skills group designed to increase their effectiveness in job interviews. At follow-up, over one-third were productively employed and over half of the subjects reported satisfaction with their community adjustment. The results suggest that although employment is a viable goal, it is not the only factor which determines successful community adjustment.     

WITHIN CLASSIFICATION JOB DIFFERENCES

A task analysis was conducted to determine the extent to which six jobs from a single classification in one organization were similar in their task composition. Of the six jobs studied, MAN-OVA results demonstrated that five were significantly different. Follow-up analyses indicated that there were practically significant differences between the jobs. These results suggested that selection options would be affected and that differing training and evaluation procedures should be used. The practical implications of these findings for selection, training, performance appraisal and job grouping are discussed.     

IMPACT OF REFLECTIVE SUPERVISION ON EARLY CHILDHOOD INTERVENTIONISTS’ PERCEPTIONS OF SELF‐EFFICACY,JOB SATISFACTION,AND JOB STRESS

Despite widespread recognition of the importance of reflective practice in the field of infant mental health, little quantitative research exists regarding the impact of reflective supervision on professionals’ self‐efficacy, job satisfaction, and work‐related stress. Thirty‐three early childhood interventionists received approximately 9 months of reflective supervision and completed pre‐ and post‐assessments of their job‐related stress and self‐efficacy using a modified version of the Reflective Supervision Self‐Efficacy Scales for Supervisees (S. Shea, S. Goldberg, & D.J. Weatherston, 2012). At the post‐assessment, participants also rated their overall experience of reflective supervision. Reported self‐efficacy increased significantly from pre‐ to post‐assessment, and participants reported a positive overall impact of reflective supervision with respect to a variety of indices, such as job satisfaction, professional development, and the ability to cope with job‐related stress. These results provide necessary quantitative data demonstrating a positive impact of reflective supervision on early childhood professionals and suggest the value of reflective supervision for supporting workforce development.     

PERCEIVED JOB CHARACTERISTICS AND JOB SATISFACTION: AN EXAMINATION OF RECIPROCAL CAUSATION

The following four assumptions were tested (a) satisfaction with job/task events and perceptions of job challenge, autonomy, and importance are direct, reciprocal causes of each other; (b) job perceptions are also caused directly by situation attributes, although perceptual distortions resulting for individual dispositions must also be considered; (c) job satisfaction is also cognitively consistent with (i.e., caused by) individual dispositions, although these individual dispositions are generally different from those associated with job perceptions; and (d) individuals reply on job perceptions, and not situational attributes, for information in formulating job satisfaction attitudes. The assumptions are tested on a sample of nonsupervisory subjects ( n = 642) from divergent work environments (e.g., production-lines and a computer software department). A nonrecursive, structural equation analysis, combined with tests of logical consistency, supported the assumptions above. The results were employed to recommend changes in current perspectives regarding perceptual/affective dichotomies and unidirectional causal models and moderator models that link job perceptions to job satisfaction.