坏心情与工作行为：中庸思维跨层次的调节作用

本研究探讨工作中坏心情与3种工作行为(组织公民行为、反生产行为和任务绩效行为)在个体内水平的关系, 以及中庸思维在二者间跨层次的调节作用。采用经验抽样方法, 通过对72名员工历时两周的追踪调查, 获取被试每日心情状态和每日工作行为的数据。HLM 6.02分析表明：(1)每日坏心情显著地负向影响每日的组织公民行为和任务绩效行为, 而对反生产行为无显著影响; (2)中庸思维在“心情-行为”的联系间发挥调节作用, 高中庸思维者的坏心情对组织公民行为的负向影响较弱, 低中庸思维者的坏心情对组织公民行为的负向影响较强; 高中庸思维者的坏心情对任务绩效行为产生正向影响, 低中庸思维者的坏心情对任务绩效行为产生负向影响。     

受害者视角下职场不文明行为对组织公民行为影响的双路径机制

本文基于资源保存理论,探讨职场不文明行为对组织公民行为的影响机制及作用边界。通过问卷调查315份员工和领导的配对样本数据,结果表明：职场不文明行为负向预测组织公民行为,情绪耗竭、组织自尊中介了职场不文明行为与组织公民行为间的关系;心理韧性调节了情绪耗竭、组织自尊在二者间的中介作用。     

组织中员工的自愿性工作行为

自愿性工作行为是角色规范之外的自发性行为, 它包括两大类型：一是以组织公民行为、建言行为、周边绩效等为代表的角色外行为; 二是以反生产行为、沉默行为、越轨行为等为代表的负面组织行为。自愿性工作行为的产生是个体与情境相互作用的结果。“组织公民行为-反生产行为”与“建言-沉默”之间的关系并非对立相反, 在一定条件下且可以互相转化, 本研究将特定类目的转化过程推论至总体, 并用情感事件理论、道德补偿原理及经济理性分析对该推论进行理论论证。     

教师组织公民行为与教学效能感的关系研究

文章采用教师组织公民行为与教师教学效能感问卷,对广州市的205名初中教师进行了研究,以探讨学校等级、性别、职称、学历、教龄等背景变量对初中教师组织公民行为、教学效能感的影响,以及教师组织公民行为与教师教学效能感之间的关系。结果发现:教师组织公民行为、教学效能感在学校等级和职称上存在着显著性差异;教师组织公民行为与教师教学效能感之间存在着显著性相关,教师组织公民行为中的认同组织和良心行为因子是教师教学效能感的有效预测变量。     

医务人员组织公民行为理论及其研究进展

介绍了组织公民行为概念的来源,以及医务人员组织公民行为研究状况。在分析已有研究的基础上,指出了未来研究的三个方向：基于医疗服务组织特性的医务人员组织公民行为概念及其构成研究,医务人员组织公民行为与相关概念的关系研究,基于中国社会文化情境的医务人员组织公民行为研究。     

组织不公平与反生产行为的关系

本文以118名企业员工为被试,以自编实验材料和量表为研究工具,探讨组织不公平与反生产行为之间的关系,并考察了权力距离对组织不公平与反生产行为关系的调节作用。结果发现:当被试面对组织不公平情境时,倾向于实施反生产行为;组织不公平情境下,低权力距离组被试在反生产行为得分上显著高于高权力距离组个体,而在中性情境下,两组被试得分差异不显著,即权力距离在组织不公平与反生产行为之间起负向调节作用。由于反生产行为的产生常与组织不公平相关,因此本研究结果将有助于我们更好地理解反生产行为产生的原因,并从心理学角度帮助组织管理者制定减少反生产行为发生的措施。     

组织公民行为研究的新视角

对2000年以后组织公民行为领域出现的最新研究动态进行讨论和分析,主要包括基于社会资本和社会网络的组织公民行为研究、社会规范对组织公民行为的影响、群体层次的组织公民行为研究以及对组织公民行为的负面作用的探讨。作者分别讨论了上述4个最近研究方向在我国研究的理论和实践意义,并提出了一些具体的研究建议。最后,作者对这4个研究方向的相互关系和整合提出了自己的观点     

国外反生产行为研究述评

反生产行为指从组织角度来看,员工有意违背所在组织合法利益的任何行为,这类行为对组织效能具有相当程度的破坏作用.文章对反生产行为的概念结构、前因变量和评价源问题等方面进行了回顾和分析.研究发现,反生产行为与组织公民行为之间是相关且相互独立的概念,多种情境变量和个体变量可以预测反生产行为的产生.最后展望了该领域的未来研究方向,强调本土化、应用研究、功能性视角等三方面问题应该受到重视.     

主动性人格与员工行为的关系：政治技能视角下有中介的调节模型

本研究通过两时点纵向问卷调查,探讨主动性人格与组织公民行为、任务绩效之间的关系,考察主动社会化行为在其中的中介作用,以及政治技能的调节作用。结果表明：（1）主动社会化行为在主动性人格和组织公民行为、任务绩效之间起中介作用;（2）政治技能对主动社会化行为在主动性人格和组织公民行为、任务绩效之间的中介效应起调节作用：当政治技能水平上升,主动性人格通过主动社会化行为对组织公民行为及任务绩效的预测更加明显。     

主动性人格与员工行为的关系：政治技能视角下有中介的调节模型

本研究通过两时点纵向问卷调查,探讨主动性人格与组织公民行为、任务绩效之间的关系,考察主动社会化行为在其中的中介作用,以及政治技能的调节作用。结果表明：（1）主动社会化行为在主动性人格和组织公民行为、任务绩效之间起中介作用;（2）政治技能对主动社会化行为在主动性人格和组织公民行为、任务绩效之间的中介效应起调节作用：当政治技能水平上升,主动性人格通过主动社会化行为对组织公民行为及任务绩效的预测更加明显。     

Rule breakers and attention seekers: Personality predictors of integrity and accountability in leaders

Unethical leadership behavior can encourage follower CWBs and have costly organizational impacts. In this meta-analysis, we use data from 3,000 managers and executives to identify antecedents of ethical behaviors: integrity and accountability. Results suggest that many five factor model (Big Five) personality scales, personality derailers (dark side attributes), and values predict integrity and accountability. Leaders who are more conscientious, professional, and rule following and less attention seeking receive higher ratings of integrity and accountability. The strongest relationships were often for personality derailers (Excitable, Leisurely, Mischievous, Imaginative). Values and preferences (Aesthetics, Hedonism, Recognition) also had notable relationships. We discuss our results and their implications for organizations seeking to reduce CWBs, promote OCBs, or establish a climate of ethical behavior.     

A moderated mediation model of the relationship between organizational citizenship behaviors and job performance

Addressing numerous calls for future research on understanding the theoretical mechanisms that explain the relationship between organizational citizenship behaviors (OCBs) and job performance, this study focused on how an employee's relationships with coworkers mediate the relationship between his or her OCBs and his or her job performance. It also looked at how task autonomy might moderate this mediated relationship. The results of an empirical study involving 364 jewelry designers, 310 coworkers, and 284 supervisors indicated that coworker relations mediated the relationship between OCBs and job performance. In addition, task autonomy positively moderated both paths of this mediated relationship. Finally, these results hold for OCBs that are targeted at individuals but not for OCBs that are targeted toward organizations.     

Disentangling the Relationship Between Implicit Aggressiveness and Counterproductive Work Behaviors: The Role of Job Attitudes

Implicit aggressiveness, measured by the Conditional Reasoning Test for Aggression (CRT-A), has been shown to be important for understanding counterproductive work behaviors (CWBs). However, it is not clear how employees justify CWBs that stem from their unconscious tendencies. We tested the idea that implicitly aggressive individuals develop negative job attitudes (JAs) to justify their CWBs. In Study 1, 333 employees completed the CRT-A, a battery of JAs, and a CWBs scale. In Study 2, another sample (n = 341) completed the CRT-A and different measures of JAs and CWBs. In both studies, implicit aggressiveness explained JAs and self-reported CWBs. Although the design did not allow establishment of exact causal sequence, both studies were more consistent with the model where CWBs mediated the CRT-A and JA relationship.     

Do all raters value task,citizenship, and counterproductive behaviors equally: An investigation of cultural values and performance evaluations

We investigated whether individualistic and collectivistic cultural values influence the extent to which raters consider task, citizenship (OCB), and counterproductive work behaviors (CWB) when evaluating overall employee performance. Participants completed a managerial role-play exercise in which they read employee performance vignettes and rated the overall performance of each employee. A relative weights approach was used to determine to what extent raters considered task, OCB, and CWB information when evaluating employee performance. Results indicated that as compared to individualistic raters, collectivistic raters placed higher weights on OCBs and less weight on task performance when assigning an overall performance rating. However, contrary to expectations, collectivistic raters did not place significantly higher weights on CWBs as compared to individualistic raters. Future research directions and practical implications are discussed.     

Effects of service provider attitudes and employment status on citizenship behaviors and customers' attitudes and loyalty behavior

The relationship among job satisfaction, affective commitment, service-oriented organizational citizenship behaviors (OCBs), customer satisfaction, and customer loyalty were examined for a sample of 249 hairstylists and 1 of their corresponding customers. Employee satisfaction was positively related to service-oriented OCBs, customer satisfaction, and customer loyalty, whereas affective commitment was not related to these outcomes. The extent to which the predictor variables interacted with one another and the role of employment status on these relationships was also explored. High levels of job satisfaction or affective commitment resulted in more service-oriented OCBs for employees and self-employed workers, whereas high levels of both resulted in more service-oriented OCBs for owners.     

The impact of gender ideology on the performance of gender-congruent citizenship behaviors

Because organizational citizenship behavior (OCB) performance contributes to overall performance ratings and failure to perform expected behaviors detracts from performance ratings, it is important to examine whether men and women perform OCBs in stereotypically expected ways. Published studies have evidenced both a presence and an absence of gender differences in OCB performance. With a view to explaining this ambiguity, this article reports the results of a study examining gender ideology as a moderator of the effects of gender on the performance of gender-congruent OCBs (i.e., helping for women and civic virtue for men). Survey data from participants and their coworkers across a wide range of jobs and organizations revealed that gender ideology moderated the effects of gender on the performance of gender-congruent OCBs.     

Teacher organizational citizenship behaviours and job efficacy: Implications for student quality of school life

The present study investigated the impact of teachers' organizational citizenship behaviours (OCBs) on student quality of school life (SQSL) via the indirect effect of job efficacy. A measure of teacher OCBs was developed, tapping one dimension of individual‐focused OCB (OCBI – student‐directed behaviour) and two dimensions of organization‐focused OCB (OCBO – civic virtue and professional development). In line with previous research suggesting that OCBs may enhance job efficacy, as well as studies demonstrating the positive effects of teacher efficacy on student outcomes, we expected an indirect relationship between teachers OCBs and SQSL via teachers' job efficacy. Hypotheses were tested in a multi‐level design in which 170 teachers and their students (N=3,057) completed questionnaires. A significant proportion of variance in SQSL was attributable to classroom factors. Analyses revealed that the civic virtue and professional development behaviours of teachers were positively related to their job efficacy. The job efficacy of teachers also had a positive impact on all five indicators of SQSL. In regards to professional development, job efficacy acted as an indirect variable in the prediction of four student outcomes (i.e., general satisfaction, student–teacher relations, achievement, and opportunity) and fully mediated the direct negative effect on psychological distress.     

Not on My Watch: Facilitating peer reporting through employee job attitudes and personality traits

Because employees often conceal their misbehavior from management, counterproductive work behaviors (CWBs) can be difficult to detect. Fortunately, peer reporting – which occurs when employees report their coworkers' misdeeds to organizational authorities – may enhance the detection of CWBs. Little is known, however, about the variables that facilitate peer reporting. Using a sample of working adults (N = 267), we examined job attitudes and personality traits as moderators of the relationship between CWB observations and CWB reporting. Our results suggest that most CWBs employees observe go unreported. Furthermore, we found that organizational commitment strengthened the relationship between CWB observations and CWB reporting. The other hypothesized moderators, however, failed to yield the expected interaction effects.     

A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors

Attitude, personality, and customer knowledge antecedents were compared in their predictive ability of 3 service-oriented forms of employee organizational citizenship behaviors (OCBs): loyalty, service delivery, and participation. For the 1st study, 236 customer-contact employees provided data concerning their OCBs and the attitude, personality, and knowledge antecedents. The 2nd investigation relied on data provided by 144 contact employees from a network of university libraries. Using hierarchical regression in both studies, the authors found that each of the 3 types of service-oriented OCBs was best predicted by different subsets of the antecedents. Job attitudes accounted for the most unique variance in loyalty OCBs, personality accounted for the most unique variance in service delivery OCBs, and customer knowledge and personality jointly were the best predictors of participation OCBs.     

Within-individual relations of emotional,social, and work self-efficacy beliefs to organizational citizenship behaviors

Organizational citizenship behaviors (OCBs) represent a specific class of prosocial behaviors observable in the organizational environment. This study examined the longitudinal relations among regulatory emotional, social and work self-efficacy beliefs, and their relations to Organizational Citizenship Behaviors directed at specific individuals (OCBIs) at work, using a Latent State-Trait Model with Autoregressive effects (LST-A). The LST-A decomposes variance into trait, autoregressive, and occasion-related components, and allowed for testing of all hypotheses at the within-worker level. The model was tested using longitudinal data from N = 562 italian workers. Results supported the hypotheses that both social and work self-efficacy fully mediated the longitudinal relations between regulatory emotional self-efficacy in managing negative emotions at work and OCBIs. Theoretical and practical contributions of the findings are discussed.