Designing volunteers’ tasks to maximize motivation,satisfaction and performance: The impact of job characteristics on volunteer engagement

We conducted a field study to test the applicability of the job characteristics model (JCM) in volunteer organizations and examine the impact of job characteristics on volunteer motivation, satisfaction and intent to quit, as well as test a measure of volunteer performance. One hundred and twenty-four volunteers completed measures of job characteristics, motivation, satisfaction, and intent to quit. Supervisors rated volunteer task performance and organizational citizenship behaviors (OCB). Results showed that job characteristics were related to volunteers’ autonomous motivation, satisfaction and performance. Autonomous motivation acted as a mediator in the relationship between job characteristics and satisfaction. The theoretical and practical implications of these findings are discussed.

The role of need level and/or need salience as moderators of the relationship between need satisfaction and work alienation-involvement

Contrary to previous findings documenting the importance of higher-order need satisfaction, a recent study by G. J. Gorn and R. N. Kanungo (Organizational Behavior and Human Performance, 1980, 26, 265–277) has indicated that satisfaction of lower-order needs may lead to job involvement if such needs are salient. Data from a heterogeneous sample of 632 employees from six organizations were used to test six hypotheses concerning the effects of need level (higher vs lower order) and need salience as moderators of the relationship between need satisfaction and alienation-involvement. Three different ways of operationalizing need saliency were used, including a replication of Gorn and Kanungo's procedure. Higherorder need satisfaction was correlated with alienation-involvement scores to a significantly greater degree than was lower-order need satisfaction, even for those for whom lower-order needs were most salient. Need saliency was not found to moderate the need satisfaction-involvement relationship when need level was controlled. Issues regarding the operationalization of “need salience” were discussed and a new measure of alienation-involvement (the A-I Scale) was introduced. Implications for further empirical investigations of the need saliency issue were noted, as was the universal application of job enrichment programs aimed at promoting higher-order need satisfaction.     

Relationships between Growth need Strength and selected individual differences measures employed in job design research

The present study examines the degree to which the Growth Need Strength scales (Job Choice and Would Like formats) of the Job Diagnostic Survey (Hackman & Oldham, Journal of Applied Psychology, 1975, 60, 159–170) correlate with (a) other measures of needs and values employed in research as moderators of the job scope-job satisfaction relationship and (b) a measure of social desirability. Results showed (a) only moderate correlations between the Growth Need Strength scales and the other measures of needs and values and (b) a relatively high degree of correlation between social desirability and the Would Like measure of Growth Need Strength. Implications of these findings for job design research are considered.     

Masculinity-femininity perceptions of job requirements and their relationship to job-sex stereotypes

Perceived sex appropriateness of the work situation is believed to constrain work opportunities, particularly for women. However, sex appropriateness may be defined either with respect to the entire job or with respect to the tasks which comprise the job. In this study sex appropriateness of job tasks was examined by obtaining subjective estimates of the masculinity-femininity of the job requirement dimensions defined by the Dictionary of Occupational Titles (DOT). Results indicate that interacting with things is perceived as masculine, interacting with people is perceived as feminine, and interacting with data is perceived as falling between the other two. There is less agreement on the masculinity-femininity of specific types of interactions with data, people, and things. Sex appropriateness of specific requirements was found to be only moderately associated with the DOT's assessment of the complexity of those requirements. Further, sex appropriateness of job requirements was not highly related to the job sextypes established by Shinar (Shinar, E. H. Journal of Vocational Behavior, 1975, 7, 99–110) and Krefting et al. (Krefting, L. A., Berger, P. K., and Wallace, M. J. Jr. Journal of Vocational Behavior, 1978, 13, 181–191). This suggests that sex appropriateness of a job and sex appropriateness of the tasks which comprise the job are distinct, separate concepts.     

Individual needs as correlates of satisfaction and involvement with a modified Scanlon Plan company

This investigation examined individual need strengths as they relate to job satisfaction and job involvement with a company using a modified Scanlon Plan. Participants in the study were 78 production workers. The company utilized a unique management system which stressed employee participation, semi-autonomous work teams, individual pay incentives, and a plant-wide bonus system based on yearly profits. The study focused on four of H. A. Murray's (Explorations in personality, New York: Oxford Univ. Press, 1938) original needs: n Ach, n Aff, n Aut, and n Dom. Satisfaction and involvement were positively related to n Ach and n Dom, but negatively related to n Aut. Results pertaining to the n Aff scale could not be interpreted due to a low degree of internal consistency. Issues related to the internal consistency of the Manifest Needs Questionnaire (R. M. Steers & D. N. Braunstein, Journal of Vocational Behavior, 1976, 9, 251–266) are discussed along with the potential role of individual differences in understanding employee reactions to the Scanlon Plan process.     

Measured interests versus expressed interests as predictors of long-term occupational membership

This study compared the predictive accuracy of measured versus expressed interests over a 21-year period using as a criterion occupational membership at age 36. Subjects were 83 males whose measured and expressed interests were elicited at ages 15, 18, and 25. The Strong Vocational Interest Blank was used to determine measured interests while expressed interests were determined through a combination of questionnaires and interviews. C. McArthur's (Journal of Applied Psychology, 1954, 38, 346–353) method was employed to determine the predictive validity of subjects' measured interests. The predictive validity of expressed interests was determined by using A. Roe's (The psychology of occupations. New York: Wiley, 1956; Journal of Counseling Psychology, 1957, 4, 212–217) scheme for occupational classification to code occupational preferences and compare them to age 36 occupations. Results indicated that at each point in the study expressed interests were slightly better predictors of age 36 occupational membership than measured interests. Supplementary analyses revealed no relationship between the extent to which subjects' measured or expressed interests corresponded to age 36 occupations and either overall job or career satisfaction.     

Occupational prestige: Exploration of a theoretical basis

Drawing on the theory and research of psychophysics, a nonlinear model is hypothesized to explain the connection between education and income and occupational prestige. To achieve this, Weber's (R. L. Gregory, 1981, Mind in Science, Cambridge, Cambridge Univ. Press, pp. 501–503) and Stevens' (S. S. Stevens, 1970, Science170, 1043–1050) laws are brought together in an intrinsically nonlinear model. Guided by the earlier work of R. L. Hamblin (1971, Sociometry, 34, 423–452) and others, the work of O. D. Duncan (1961, in A. J. Reiss, Jr., O. D. Duncan, P. K. Hatt, & C. C. North (Eds.), Occupations and Social Status, New York, Free Press) is reanalyzed testing the possibility that work on the socioeconomic index can be understood as a prestige allocation process which follows psychophysical principles. That is, prestige is assigned to occupations, given specifiable levels of educational and income attainment, in a manner parallel to the way in which individuals respond to changes in the intensity of other stimuli. Using first the data developed by Duncan (1961) to test the model and the 1963 NORC data (R. W. Hodge, P. M. Siegel, & P. H. Rossi, 1964, American Journal of Sociology, 70, 286–302) to replicate it, a measurement model consistent with the theoretical model is evaluated. Comparing the results of the nonlinear model to that of the linear, it is concluded that a model is obtained yielding theoretical confirmation with no loss in predictive accuracy. The resultant nonlinear model yields alternative substantive implications concerning the relative influence of income and education on occupational prestige to those to be inferred from linear models. Perhaps most important, however, is the candidacy given by these results to psychophysics as the explanatory mechanism in the prestige allocation process.     

The declining job satisfaction of white-collar women in sex-segregated and mixed-sex occupations

The declining job satisfaction of women white-collar workers reported by J. Veroff, E. Douvan, and R. A. Kulka (1981, The Inner American: A self-portrait from 1957 to 1976, New York, Basic Books) is explored through secondary analyses of their data from two national cross-sectional surveys conducted in 1957 and 1976. Analyses were done using data from 258 women in 1957 and 372 women in 1976 in white-collar jobs. Multivariate contingency table analyses were used first to explore the separate effects of type of white-collar employment, whether or not the job was sex segregated, age, birth cohort, and education on job satisfaction declines. The decline in job satisfaction was found to be greater for women in sex-segregated occupations that in mixed-sex ones. In addition, while all white-collar women express increased dissatisfaction with ego-involving aspects of work, those in sex-segregated fields showed the greatest increases in job dissatisfactions in affiliative and achievement spheres. Neither type of white-collar employment nor birth cohort related to differential job satisfaction declines though age and education changes did. The final multivariate analysis demonstrated that the changing age and educational characteristics of job holders in sex-segregated fields accounted for the greater job satisfaction declines for these women, and that sex segregation did not appear to affect job satisfaction beyond changes related to these demographic factors.     

Job Insecurity in Recent Business School Graduates: Antecedents and Consequences

This research examined the relationship of perceived threats to job security, job satisfaction, and psychological mood among recent business school graduates. Most job insecurity research has considered longer-tenured organizational employees. Two hundred and seventeen respondents completed anonymous questionnaires. LISREL analysis provided considerable support for the research model. Perceived threats to job security had direct effects on job insecurity and job satisfaction and indirect effects on psychological mood through job insecurity and job satisfaction.     

Genetic mediation of sex differences in horizontality: A rejoinder

Neither M. G. McGee (Developmental Review, 1981, 1, 289–295) nor M. J. Allen, M. A. Wittig, and K. Butler (Developmental Review, 1981, 1, 284–288) suggest any alternative explanation for our finding that water-level performance appears to have an X-linked genetic basis. The power calculations of Allen et al. are found to be faulty, and McGee confuses the hypothesis we tested with a weaker hypothesis. Although the X-linked genetic model is not an adequate model of water-level performance the water-level data fit the X-linked model far better than color blindness and HCN data McGee presents as exemplars of X-linked characteristics.     

Quelle validité pour une mesure de la satisfaction au travail en un seul item ?

Single-item measures of job satisfaction have several advantages. However, there still exist debates on their use. In this article, we discuss the advantages and disadvantages of this type of measurement, and present an empirical study to compare the results of the assessment of job satisfaction with measures which, in theory, should be linked with it (perceived stress, psychological distress, satisfaction with life). The results tend to highlight the validity of the single-item measures of job satisfaction. Indeed, on the one hand, the observed correlations between the single-item measure and the global or multifactorial job satisfaction measures are satisfactory (from .65 to .85). On the other hand, correlations with other relevant measures in occupational health are all significant (P < .01) and between .239 and .529. We present, then, some results highlighting the influence of some job characteristics on job satisfaction for the sample interviewed. Finally, we discuss the application of a single-item measure, emphasizing the benefits of it and especially the idea that this evaluation offers a consideration of the subjective perception of job satisfaction.     

Does Reducing Male Domination in Teams Attenuate or Intensify the Harmful Effects of Perceived Discrimination on Women's Job Satisfaction? A Test of Competing Hypotheses

This study tested competing theoretical predictions surrounding the moderating effect of male domination in teams on the relation between women's perceptions of gender discrimination and their job satisfaction. Using archival data from an all-female sample of active military personnel (n = 3,015) comprising 321 work teams, which fell on a continuum from less male dominated to more male dominated, we found that the extent to which teams were male dominated moderated the negative link between perceived gender discrimination and job satisfaction, such that perceptions of discrimination were more negatively related to job satisfaction for women working in teams that were less male dominated than for those working in teams that were more male-dominated. We conclude by discussing the implications of our findings for research and practice and highlight several avenues for future research.     

Influences of Work-Family Interface on Job and Life Satisfaction

Research investigating the relationship between family and work domains, according to a reductionist approach, has traditionally focused on the negative aspects of the work-family relationship. However, over the past 15 years a number of studies have also focused on the positive aspects of family and work relationships and on the interactions between the work-family interface and outcomes such as job and life satisfaction. These research studies have made it possible to capture different facets of the relationship between family and working life, and to clarify the specific nature of these interactions. In the present study, we tested a model that included positive and negative interactions between work and family as predictors of job and life satisfaction. We also examined the role of some of the potential moderators (work engagement, organizational and family support) of these relationships, using a sample of 427 Italian employees working in public administration. In our analysis, we first tested the factorial structure of the work-family interface measure (Kinnunen et al. Scandinavian Journal of Psychology, 47, 149–162 2006). Factor analysis confirmed a four-factor model: negative work-to-family interface, negative family-to-work interface, positive work-to-family interface, and positive family-to-work interface. Secondly, we analyzed the relationship between the work-family interface, job satisfaction and life satisfaction. Path analysis showed that the factors involved in the work-family interface influenced directly and indirectly life satisfaction, job satisfaction and work engagement. This analysis also showed that work engagement had a direct strong effect on job satisfaction and a direct weaker effect on life satisfaction. This pattern of findings is consistent with a causal sequence in which the work-family interface (WIF) and family-work interface (FIW) can increase or reduce a satisfaction-specific domain. Our results highlight the importance of using a theoretical and empirical model that integrates and focuses on both the positive and negative aspects of the work-family relationship. Moreover, this pattern demonstrates the potential consequences of this influence on employees’ working life and general well-being.     

Occupational stress,job satisfaction and physical health in teachers

IntroductionChanges within the teaching profession have been blamed for the high levels of stress reported by teachers. In recent decades, Italian schools have been characterised by continuous change, as a result of profound transitions that have affected political, social and economic development.ObjectiveThis paper investigated the relationship between occupational stress, job satisfaction and physical health in Italian teachers. Specifically, our aim is to study the role of job satisfaction as a possible mediation role between work stressors and its effects on teachers’ physical health (physical symptoms). In addition, we were interested in studying the direct effects of work stressors on the hypothetical outcomes (physical symptoms).MethodData were collected via a questionnaire from a sample of 565 teachers working in different upper secondary schools in Italy. The booklet filled by the teachers consisted of 32 items that measure perceived occupational difficulties, job satisfaction and physical symptoms.ResultsThe results showed that workload, perception of work environment, teachers’ perceptions of senior management and attitude towards change are specific perceived occupational difficulties of the Italian teachers involved in our research. In particular, workload and attitude towards change have significant direct effects on physical symptoms, and indirect effects on physical symptoms through job satisfaction. Also, job satisfaction decreases physical symptoms.ConclusionThe results suggest important implications for stress prevention in teachers. In fact, the level of stress and its consequences can be reduced and prevented through an accurate identification of its sources, with a positive effect on individual and organisational health.     

An experimental and theoretical investigation of the constant-ratio rule and other models of visual letter confusion

The constant-ratio rule (CRR) and four interpretations of R. D. Luce's (In R. D. Luce, R. R. Bush, & E. Galanter (Eds.), Handbook of mathematical psychology (Vol. 1). New York: Wiley, 1963) similarity choice model (SCM) were tested using an alphabetic confusion paradigm. Four stimulus conditions were employed that varied in set size (three, four or five stimulus elements) and set constituency (block letters: A, E, X; F, H, X; A, E, F, H; A, E, F, H, X), and were presented to each subject in independent blocks. The four interpretations of the SCM were generated by constraining one, both, or neither of its similarity and bias parameter sets to be invariant in across-stimulus set model predictions. The strictest interpretation of the SCM (both the similarity and bias parameters constrained), shown to be a special case of the CRR, and the CRR produced nearly equivalent across-set predictions that provided a reasonable first approximation to the data. However, they proved inferior to the least strict SCM (neither the similarity nor bias parameters were constrained; the common interpretation of the SCM in visual confusion). Additionally, the least strict SCM was compared to J. T. Townsend's (Perception and Psychophysics, 1971, 9, 40–50, 449–454) overlap model, the all-or-none model (J. T. Townsend, Journal of Mathematical Psychology, 1978, 18, 25–38), and a modified version of L. H. Nakatani's (Journal of Mathematical Psychology, 1972, 9, 104–127) confusion-choice model. Both the least strict SCM and confusion-choice models produced nearly equivalent within stimulus set predictions that were superior to the overlap and all-or-none within-set predictions. Measurement conditions related to model structure and equivalence relations among the models, many of them new, were examined and compared with the statistical fit results of the investigation.     

Self-determined work motivation predicts job outcomes,but what predicts self-determined work motivation?

Self-determined work motivation predicts important job outcomes, such as job satisfaction [Richer, S. F., Blanchard, C., & Vallerand, R. J. (2002). A motivational model of work turnover. Journal of Applied Social Psychology, 32, 2089–2113], but what predicts self-determined work motivation is less fully understood. We tested general causality orientation—specifically autonomy and control orientation—as a predictor of self-determined work motivation, which in turn was expected to predict job satisfaction and identification commitment as job outcomes. Regression analyses confirmed our hypotheses such that autonomy orientation predicted job outcomes via increased self-determined work motivation. Control orientation predicted self-determined work motivation but did not affect either of the two job outcomes. Findings are discussed with respect to the importance of individual differences in understanding job outcomes.     

Values,preferences, needs,work ethics,and orientations to work: Toward a conceptual and empirical integration

There have been comparatively few attempts on either the conceptual or empirical level to integrate values, preferences, needs, work ethics, and orientations to work. A rationale outlining the way these concepts can be related to each other, is presented. It is maintained that these concepts are categories of relations between humans and work. These categories are qualitatively similar and differ principally in the level of generality of the characteristics of work considered. Complete-link cluster analysis is suggested as a method of analysis compatible with the proffered rationale. Two studies are presented with data gathered during the development of two versions of Work Aspect Preference Scale (WAPS). The samples for the two studies both comprised senior high school students, controlled for sex and age, who were administered the WAPS. Study 1 had a sample of 532 while Study 2 had a sample size of 482. Both sets of data were cluster analyzed. Results indicated a very substantial amount of agreement between the two samples, particularly at the more general levels of clustering. The bipartite and tripartite groupings of vocational needs suggested by L. H. Lofquist and R. V. Dawis (Journal of Vocational Behavior, 1978, 12, 12–19) were confirmed as were the findings of J. Mortimer (Sociology of Work and Occupations, 1975, 2, 29–53). Other clusters were also identified with findings from previous research. It is concluded that the investigation of preferences at different levels of generality and the interrelation between these levels shows great promise for both the researcher and the counselor and therefore merits more research effort.     

Cognitive dissonance as a mechanism in vocational decision processes

This study examined changes in cognitive-dissonance-related variables during the professional training period. Differences in levels and change in satisfaction with career choice, importance of career, certainty of career decision, self-occupational perceptions, general attitude toward career, time since career decision, and past experience were observed when students who left a collegiate professional training program before program completion were compared with those who remained in the program. Data supports the validity of D. Hershenson and R. Roth's (1966, Journal of Counseling Psychology, 13, 368–370) and V. Harren's (1979, Journal of Vocational Behavior, 14, 119–133) theoretical models of vocational decision and the Assessment of Career Decision Making scale.     

Mixture Models of Categorization

Many currently popular models of categorization are either strictly parametric (e.g., prototype models, decision bound models) or strictly nonparametric (e.g., exemplar models) (F. G. Ashby & L. A. Alfonso-Reese, 1995, Journal of Mathematical Psychology, 39, 216-233). In this article, a family of semiparametric classifiers is investigated where categories are represented by a finite mixture distribution. The advantage of these mixture models of categorization is that they contain several parametric models and nonparametric models as a special case. Specifically, it is shown that both decision bound models (F. G. Ashby & W. T. Maddox, 1992, Journal of Experimental Psychology: Human Perception and Performance, 16, 598-612; 1993, Journal of Mathematical Psychology, 37, 372-400) and the generalized context model (R. M. Nosofsky, 1986, Journal of Experimental Psychology: General, 115, 39-57) can be interpreted as two extreme cases of a common mixture model. Furthermore, many other (semiparametric) models of categorization can be derived from the same generic mixture framework. In this article, several examples are discussed and a parameter estimation procedure for fitting these models is outlined. To illustrate the approach, several specific models are fitted to a data set collected by S. C. McKinley and R. M. Nosofsky (1995, Journal of Experimental Psychology: Human Perception and Performance, 21, 128-148). The results suggest that semi-parametric models are a promising alternative for future model development.     

Disaggregating Job Satisfaction: Effects of Perceived Demands,Control, and Support

Purpose

Our purpose was to inductively examine how employees’ perceptions of stressor and resource work characteristics relate to nine distinct facets of job satisfaction, in accordance with the demand–control (–support) [JDC(S)] theory. Job satisfaction is a multidimensional construct composed of various facets that differ greatly from one other. However, most stress studies have examined job satisfaction at the global level. This may be problematic for managers looking to redesign the workplace to increase employee job satisfaction based on established recommendations from previous research.

Design/Methodology/Approach

Data were obtained from employees of a public sector human services organization that provides services to protect children from neglect and other forms of abuse (n = 343). A series of t tests for dependent correlations determined facet-level differences in satisfaction with demand and resource work characteristics.

Findings

We found different patterns of correlations across facets for all seven demand, control, and support workplace characteristics.

Implications

Those re-balancing types of demands, control, and support for workplace redesign should not presume consistent effects on all aspects of satisfaction with work. By doing so, expected positive outcomes may fail to materialize, perhaps to the detriment of workplace redesign as a whole in the minds of management. A more detailed approach to workplace redesign is recommended.

Originality/Value

This is the first study which adopts the JDC(S) framework to examine job satisfaction at the facet level. Our findings shed new light on how workplace characteristics relate to different aspects of satisfaction.