Recent developments in non-traditional employment testing: An introduction

The purpose of this special issue of theJournal of Business and Psychology is to provide a review and update of several key types of non-traditional employment tests. Non-traditional employment tests can be divided into two categories. One category consists ofbiological/physiological tests. The second category consists ofnarrow-based personality tests. A framework for thinking about non-traditional employment tests is provided.     

Service User Perception of and Satisfaction with Programs Having Higher Education and Employment Goals for People Diagnosed with Mental Illness

This study examined quantitative and qualitative outcomes of service users’ perceptions of and satisfaction with a program having higher education and employment goals. In a one-group post-test design, 48 participants with various mental health diagnoses completed a quantitative questionnaire and 29 of those participated in qualitative focus groups. Participants identified positive and negative aspects of the program and provided recommendations for change. Results indicated that service users with higher education and employment goals benefit from a multi-faceted program that includes person-centered individualized care, concrete, goal-directed activities, practitioners who are compassionate and knowledgeable, and plans addressing setbacks and obstacles.     

Transforming Dissatisfaction With Services Into Self‐Determination: A Social Psychological Perspective on Community Program Effectiveness1

A field study of supported employment for adults with mental illness provided an experimental test of cognitive dissonance theory. We predicted that most work‐interested individuals randomly assigned to a non‐preferred program would reject services and lower their work aspirations. However, individuals who chose to pursue employment through a non‐preferred program were expected to resolve this dissonance through favorable service evaluations and strong efforts to succeed at work. Significant Work Interest × Service Preference interactions supported these predictions. Over 2 years, participants interested in employment who obtained work through a non‐preferred program stayed employed a median of 362 days vs. 108 days for those assigned to a preferred program; participants who obtained work through a non‐preferred program also had higher service satisfaction.     

Are retailers fully prepared for the holiday shopping season?

Secret shoppers anonymously observed and rated 114 Chicagoland retailers during the 1991 end-of-year holiday shopping season. The raters assessed if the stores were clean, safe, and organized, and whether or not the employees and management provided a high-caliber of customer service. Statistical analyses showed that there were multiple opportunities for improvement in the areas of store organization, service management, employee productivity, and customers' overall feelings about the holiday shopping experience. It was also discovered that stores that were supervised by highly involved and enthused managers were better prepared for shoppers than were stores with no managers on the floor or else the managers were present yet they seem uninterested and uninvolved. Finally, stores that used multi-purpose employment tests appeared to be more prepared for shoppers than non-testing stores.     

Employment issues of women in jail

This study examines the recent employment history and needs of 110 women held in 2 urban county jails in Ohio. Those who had worked recently were more likely to have a high school education, to have a skill, to have a driver's license with access to a car, and to have dependents. Women who had worked recently were less likely to have a drug or alcohol problem, a chronic medical condition, or a mental disorder. Results indicate that women in jail are more motivated to engage in employment counseling provided that housing and social service needs are addressed.     

Staying in the Race: Counselor Visits and Job Search Confidence Among People With Disabilities

Support that helps job seekers maintain confidence might decrease unemployment rates among people with disabilities. In this study, clients described their employment barriers (disability, education, and work history) and then reported their job search confidence 3 times at 6‐month intervals. Their employment support agency provided information about the support (counseling visits, support hours, and financial resources) it delivered. Clients with more disabilities and education barriers experienced declines in job search confidence unless they received intensive levels of employment counseling. Three visits to a counselor maintained client confidence, and confidence improved only after 18 visits. Other service intensity indicators (support hours and financial resources) did not halt confidence declines.     

Confident,valued and supported: Examining the benefits of employment support for military spouses

ABSTRACT

Military spouses face numerous challenges in obtaining employment as a result of their connection to the military. Previous research has linked military spouses underemployment to reduced well-being and satisfaction with military life, which in turn impacts on retention of the service person. In response to this the UK Ministry of Defence (MOD) trialed a 2 year programme of employment support for spouses in 2015. This paper reports the findings of a qualitative evaluation of this programme and its impact on spouses. Interviews were carried out with 30 spouses and 23 of their serving partners to examine the benefits and impact of the support provided. The majority of spouses and their serving partners perceived the employment support as providing a positive contribution from the military to help spouses get back into employment or improve their employability. Additionally, spouses felt invested in by the military and valued as constituents in their own right. No impact of employment support for spouses on the intention to remain or leave the Armed Forces was identified. Longitudinal follow up will be required to determine any long-term impact of employment support on employment outcomes and retention.     

Court populations in need of services: defining the court's role

Court populations frequently include individuals in need of educational, employment, health, housing, mental health, social, and other types of services that are not commonly provided by the judicial system. Courts vary in the ways they address the service needs of these individuals based on a variety of factors specific to their respective jurisdiction. Following a discussion of some of these approaches, the article offers a framework, based on Bronfenbrenner's human development paradigm and its focus on environmental contexts, to help courts more systematically and comprehensively define their role in service issues within the legal and service parameters of their own jurisdiction. © 1998 John Wiley & Sons, Ltd.     

The Fully Functioning Employment Service Counselor

Fully functioning employment service counselors are individuals who feel personally and professionally significant and who use personal and professional competencies to foster an accurate image of themselves with clients and other professionals within the employment service. They are aware of the changing demands and the expanding scope and goals of employment counseling occurring over the past 10 years, although many others in the employment service, including training and supervising counselors, are not. These counselors must take the responsibility for bringing others into their scope of awareness: They must define, through their own actions, their developing identity.     

Assessing privacy invasiveness of psychological test items: Job relevant versus clinical measures of integrity

This pilot study was conducted to determine if clinically-oriented test items are judged to be more offensive than job-related test items. Clinical tests typically ask more personal questions while employment tests usually ask job-relevant questions. A random selection of items from three employment tests was analyzed. Two of the tests evolved from clinical-personality tests, while the third test was designed specifically for employment settings. The results suggest that if companies are interested in using employment tests that are perceived as being job-relevant, inoffensive, and non-invasive, then they should consider selecting tests that include job-relevant items as opposed to tests that are derivatives of clinical assessment instruments.     

Factors Associated With Early Employment Among Refugees From the Former Soviet Union

The relationship among select demographics, vocational service, and job placement among refugees from the former Soviet Union was investigated. Vocational service and employment history were tracked for 12 months for 379 Soviet refugees who were employable adults under age 55, whose first visit to Jewish Vocational Service Chicago occurred between October 1 and December 31, 1991. Employment was related to gender, marital status, and age as well as to proficiency level in English as a Second Language and vocational service. Results of a logistic regression analysis suggest that the frequency of contact with a job developer, age, and gender were indicators of early employment. Implications for employment counselors working with refugees are noted.     

Economic predictors of mental health service utilization: A time-series analysis

This research was designed to understand the relationships between economic indicators and mental health service utilization. Six monthly and three quarterly time-series analyses were done to assess the time-dependent association between three state-level economic indices and two measures of mental health service utilization. Consistent with the existing literature, increases in manufacturing employment were inversely related to both first admissions in state hospitals and case openings in community outpatient facilities. Labor force participation was also inversely related to first admissions to state hospitals. No relationship was found between service employment and either of the mental health service use indices. The specific findings suggest that two processes may be operating in the relationship of labor force participation and manufacturing employment with mental health service utilization. Some of the findings suggest a "crisis" process, in which service use increases rapidly following an economic stressor, whereas other findings suggest a more insidious process, in which economic stressors slowly weaken the mental health of the community and eventually lead to increased mental health service use. These results can be used to better inform social policy and preventive interventions by highlighting the human costs of changes in economic well-being. The need for more ecological research is discussed.     

Using discrepancies to predict the perceived quality of work life

Two job satisfaction surveys tested the hypothesis that discrepancy models provide stronger predictions of satisfaction than do more parsimonious models relying solely on a single component of discrepancy scores. Questionnaire data from samples of 180 working college students and 125 human service workers focused on specific facets of the job, such as: pay, promotion opportunity, and hours of work. Wanted amount of specific job facets was the standard of comparison considered in both surveys. The questionnaires provided measures of facet satisfaction, facet amount, wanted amount, the perceived discrepancy between facet amount and wanted amount as well as the calculated discrepancy between facet amount and wanted amount. Results from 60 tests of differences between correlations provided mixed support. Discrepancy scores were consistently stronger predictors of satisfaction than were wanted amount scores; 24 of 30 tests provided significant support and only 2 of 30 tests provided significant differences in the direction opposite to the hypothesis. Discrepancy scores were not, however, consistently stronger predictors of satisfaction than were facet amount scores; only 8 of 30 tests provided significant support and 8 of 30 test provided significant differences in the direction opposite to the hypothesis. Discussion focused on the importance of addressing these findings in efforts to improve discrepancy theories of satisfaction.M. Joseph Sirgy (the editor of this special issue) and two anonymous reviewers provided helpful comments on an earlier draft of this paper.Bob Rice passed away recently. He will be sorely missed.     

Increasing Empathy for Employment Service Counselors: A Practicum

Outservice practicum training of employment service counselors presents a particular challenge to counselor educators. An overview of a two-week practicum-laboratory training program is presented and discussed. The efficacy of the training is examined from the standpoint of helpful levels of empathy presented by the employment service counselors trained. The difference between pretraining and posttraining levels of empathy indicated statistically significant gains were realized.     

Cultural representations of immigrant workers by service providers and employers

Cultural perceptions by immigrant service providers and employers potentially shape the employment trajectories of immigrants. I examine perceptions of what motivates immigrants to participate in the Canadian labour market through a Vancouver-based interview survey with immigrant service providers, employment counsellors, NGO administrators and employers who service and/or employ newcomers from South Asia and the former Yugoslavia. The results reveal that multiple perceptions coexist. These perceptions project that immigrants work as a means of survival, a moral obligation, a quest for social distruction and an instrument of social integration. Our understanding of ethnic segmentation of immigrant labour should consider these perceptions.     

Beyond resolution of presenting issues: Clients' experiences of an in‐house police counselling service

The availability of counselling services for employees has expanded significantly in recent years. However, despite an increase in appreciation of the value of counselling within the police service, there has been little research into the effectiveness of counselling with police personnel. The present study assesses an in‐house counselling service provided by the welfare and counselling department of a Scottish police force. Thirteen former clients (including both police officers and civilian support staff) were interviewed about their views on four areas of the counselling provision: how they entered counselling, the issues they brought, their experiences during counselling, and their assessment of the impact of counselling on their lives. Interviews were analysed using a grounded theory approach, which identified four main categories: initial engagement, learning by participating, experiencing moments of deep self‐examination, and moving beyond resolution of presenting problems. All of those who were interviewed appreciated the provision of a counselling service within their employment, and the majority reported that they had not only been helped to resolve their presenting problems, but had also made important gains in self‐awareness and work effectiveness. Findings are discussed in terms of implications for service delivery and future research.     

THE INCREASING SIGNIFICANCE OF EMPLOYMENT COUNSELING

With changes in the world of work and with increased use of employment services, employment counseling is taking on added significance. The transformation of work realities and attitudes toward work are causing problems that the employment counselor must confront. At the same time the once simple world of work has become increasingly complex. This complexity places additional responsibility on the counselor's shoulders as greater demands are made for his services. Consequently, the employment counselor faces many challenges in offering a unique service.     

EFFECTIVENESS OF A THREE-WEEK INSTITUTE FOR EMPLOYMENT SERVICE COUNSELORS

Forty-three employment service counselors participated in a three-week institute designed to improve their understanding of the conditions of poverty and of counseling theory and techniques. At the end of the institute, participants evaluated their experence favorably with substantial minority group criticisms, however, that (1) institute faculty were not sufficiently informed about Employment Service techniques and experiences and, that (2) not enough counseling practicum experiences were provided. Significant shifts in attitudes toward the poor were found at the end of the institute for 14 of 35 items of an attitude scale. For 6 of these 14 items, shifts in attitude were in the same direction and intensified after four and one-half months of field experience.     

Reliving,emotions, and fragmentation in the autobiographical memories of veterans diagnosed with PTSD

Fifty veterans diagnosed with posttraumatic stress disorder (PTSD) each recalled four autobiographical memories: one from the 2 years before service, one non‐combat memory from the time in service, one from combat, and one from service that had often come as an intrusive memory. For each memory, they provided 21 ratings about reliving, belief, sensory properties, reexperiencing emotions, visceral emotional responses, fragmentation, and narrative coherence. We used these ratings to examine three claims about traumatic memories: a separation of cognitive and visceral aspects of emotion, an increased sense of reliving, and increased fragmentation. There was evidence for a partial separation of cognitive judgments of reexperiencing an emotion and reports of visceral symptoms of the emotion, with visceral symptoms correlating more consistently with scores on PTSD tests. Reliving, but not fragmentation of the memories, increased with increases in the trauma relatedness of the event and with increases in scores on standardized tests of PTSD severity. Copyright © 2004 John Wiley & Sons, Ltd.     

THE EFFECTS OF CONSUMER CHARACTERISTICS AND TYPE OF EMPLOYMENT MODEL ON INDIVIDUAL OUTCOMES IN SUPPORTED EMPLOYMENT

Although recent federal legislation has led to a proliferation of supported employment programs throughout the country, little information is available that documents the success of these programs. In the present study, we examined the effect of different consumer characteristics and alternative supported employment service delivery models on key employment outcomes including hourly wage, hours worked per week, increase in earnings after supported employment participation, and level of integration on the job. The employment outcomes of a sample of 1,550 individuals receiving supported employment services through 96 local programs in eight states were analyzed to determine the effects of the key independent variables of primary disability and type of employment model. Results indicate that all groups of individuals, regardless of their primary disability, benefited significantly from supported employment participation. Further, data indicate that the individual placement model generated employment outcomes superior to those resulting from group employment options, particularly work crews. Implications of the results for future program development activities are discussed.