Conversation analysis at work: detection of conflict in competitive discussions through semi-automatic turn-organization analysis

This study proposes a semi-automatic approach aimed at detecting conflict in conversations. The approach is based on statistical techniques capable of identifying turn-organization regularities associated with conflict. The only manual step of the process is the segmentation of the conversations into turns (time intervals during which only one person talks) and overlapping speech segments (time intervals during which several persons talk at the same time). The rest of the process takes place automatically and the results show that conflictual exchanges can be detected with Precision and Recall around 70% (the experiments have been performed over 6 h of political debates). The approach brings two main benefits: the first is the possibility of analyzing potentially large amounts of conversational data with a limited effort, the second is that the model parameters provide indications on what turn-regularities are most likely to account for the presence of conflict.     

Beyond Consistency: Contextual Dependency of Language Style in Monolog and Conversation

Language is highly dynamic: It unfolds over time, and we can use it to achieve a wide variety of communicative goals, from telling a story to trying to persuade another person. One aspect of language that has gained increasing popularity among researchers in the last several decades is the individual language style (LS) represented by an individual’s use of function words (e.g., pronouns, articles). Previous approaches to LS mostly focus on LS of one individual in isolation, paying less attention to the fact that language emerges from interaction with others. The aim of this paper is twofold: First, we integrate LS into a dynamical theoretical framework and present an innovative methodological approach. Second, this paper aims to address how interactive conversation—as an aspect of the communicative setting—changes an individual’s LS. We use recurrence quantification analysis to look at structure in patterns of LS in monologs and conversations of 118 participants. Our results showed that LS significantly differs from monolog to conversation, and post hoc analyses further revealed that the change in LS is greater for conflict than for friendly conversations. The difference between monologs and conversations is reflected more strongly in the dynamics (i.e., structure and complexity) of LS than the proportion of function words used. Theoretical implications and directions for future studies are discussed.     

Exploring Conflict Culture in the Family: Consistency and Continuity of Conflict During Family Meal Discourse

Conflict discourse in the context of everyday activities of families during mealtimes was examined with a view to determining consistency and continuity on two occasions one year apart. In particular, the use of authority, the part played by each member of the family, and the ways in which conflicts were terminated was addressed. Data derived from Jewish families was considered not only to enable comparisons to be made with data derived from the broader community, but to illuminate the issues pertinent to the exploration of conflict within the family. It was observed over a period of time that there was a continuity of conflict culture within each family. Additionally it was found that generally, family conflict interactions terminated in standoffs rather than resorting to full blown conflicts and the outcome was, on the whole, favourable to all parties, with conversations continuing to be pursued without further conflict. In some instances termination of the episode was through an external agent, rather than a family member. The key part that family members play in deflecting conflict, especially the part played by mothers and siblings was noted. The extension of existing conflict coding schema to account for different types of authority moves, so as to discriminate between authority based on status and that which invokes an idea of shared responsibility or a common code of conduct is recommended. A further extension of the coding schema to account for paralinguistic aspects of communication is suggested.     

The motivational and emotional consequences of considering positive or negative possibilities for an upcoming event.

The hypothesis that attention to negative possibilities for an upcoming event can have advantages for performance in comparison with a more optimistic approach was examined in 2 studies. Focus of attention to positive or negative possibilities for a social interaction was manipulated for Ss previously identified as optimists or defensive pessimists in the social domain. In Study 1, negatively focused defensive pessimists performed better in their conversations than positively focused defensive pessimists on several dimensions (e.g., talk time, perceived effort, and sociability). Optimists' behavior was unaffected by the focus manipulation. However, all negatively focused Ss felt worse after their conversations than did positively focused subjects. Study 2 examined the cognitive process by which a negative focus may lead to positive behaviors. Some pessimists may benefit from an initial negative focus that is not accompanied by lowered expectations and that actually facilitates positive thoughts about the self.     

Continuous time modelling with individually varying time intervals for oscillating and non‐oscillating processes

When designing longitudinal studies, researchers often aim at equal intervals. In practice, however, this goal is hardly ever met, with different time intervals between assessment waves and different time intervals between individuals being more the rule than the exception. One of the reasons for the introduction of continuous time models by means of structural equation modelling has been to deal with irregularly spaced assessment waves (e.g., Oud & Delsing, 2010). In the present paper we extend the approach to individually varying time intervals for oscillating and non‐oscillating processes. In addition, we show not only that equal intervals are unnecessary but also that it can be advantageous to use unequal sampling intervals, in particular when the sampling rate is low. Two examples are provided to support our arguments. In the first example we compare a continuous time model of a bivariate coupled process with varying time intervals to a standard discrete time model to illustrate the importance of accounting for the exact time intervals. In the second example the effect of different sampling intervals on estimating a damped linear oscillator is investigated by means of a Monte Carlo simulation. We conclude that it is important to account for individually varying time intervals, and encourage researchers to conceive of longitudinal studies with different time intervals within and between individuals as an opportunity rather than a problem.     

PTSD Symptom Cluster Severity Predicts Momentary Emotion Dynamics During Couple Conversations

This study investigated the associations between momentary emotion dynamics and posttraumatic stress disorder (PTSD) symptoms. Using a sample of 61 couples (N = 122 individuals) in which all individuals were trauma exposed and at least one partner screened positive for PTSD, we examined the intra- and interpersonal regulation of vocally encoded emotional arousal (fundamental frequency [f₀]) and how these momentary emotion regulatory patterns relate to specific PTSD symptoms during two couple conversations: one designed to elicit conflict and one to elicit intimacy. PTSD symptoms were assessed using a gold standard clinical interview. In both conversations, higher reexperiencing symptoms were associated with greater emotional inertia (i.e., more resistance to change in emotional state following deviation from one’s emotional equilibrium), and higher avoidance symptoms were associated with less emotional inertia (i.e., quicker return to emotional equilibrium). In the intimacy conversations, individuals also responded to their partners’ arousal. Furthermore, individuals whose partners exhibited higher emotional numbing symptoms exhibited more emotional inertia, suggesting that emotion regulation may be a function of both one’s own and one’s partner’s PTSD symptoms. Attending to the interpersonal context of emotion dynamics during PTSD treatment may enhance outcomes.     

Quantitative analysis of lane-based pedestrian-vehicle conflict at a non-signalized marked crosswalk

Pedestrian-vehicle conflict is a common and dangerous event which occurs in both urban and rural areas in developing countries. Lane-based evaluation of pedestrian-vehicle conflict is still an open research topic in the traffic safety, urban planning, and city government communities. A lane-based approach for evaluating the post-encroachment time between pedestrians and vehicles was proposed. This study analyzed the lane-based distribution of pedestrian-vehicle conflict using collected video data which recorded the behaviors of vehicles and pedestrians in a non-signalized marked crosswalk in Wuhan, China, and discussed the effect of waiting time on lane-based pedestrian-vehicle conflict as well as the distribution of pedestrian walking speed under different levels of severity of lane-based pedestrian-vehicle conflict. Experimental results showed that shorter waiting times and smaller waiting areas are very strongly related to lane-based conflict, but that walking speed is not a significant factor in lane-based pedestrian-vehicle conflict.     

The time course of attentional modulation on emotional conflict processing

Cognitive conflict resolution is critical to human survival in a rapidly changing environment. However, emotional conflict processing seems to be particularly important for human interactions. This study examined whether the time course of attentional modulation on emotional conflict processing was different from cognitive conflict processing during a flanker task. Results showed that emotional N200 and P300 effects, similar to colour conflict processing, appeared only during the relevant task. However, the emotional N200 effect preceded the colour N200 effect, indicating that emotional conflict can be identified earlier than cognitive conflict. Additionally, a significant emotional N100 effect revealed that emotional valence differences could be perceived during early processing based on rough aspects of input. The present data suggest that emotional conflict processing is modulated by top-down attention, similar to cognitive conflict processing (reflected by N200 and P300 effects). However, emotional conflict processing seems to have more time advantages during two different processing stages.     

Task conflict effect in task switching

A part of action preparation is deciding what the relevant task is. This task-decision process is conceptually separate from response selection. To show this, the authors manipulated task conflict in a spatial task-switching paradigm, using conflict stimuli that appeared during trials with univalent targets (affording 1 task). The conflict stimuli afforded task identity because they were used as task cues with bivalent targets (affording 2 tasks) that were intermixed with the univalent targets. Thus, for univalent targets, irrelevant stimuli either caused low task conflict or high task conflict. In three experiments, the authors found poorer performance in high task conflict trials than in low task conflict trials. Task conflict was introduced during target appearance (Experiment 1) or task preparation (Experiments 2 and 3). In the latter case, the task conflict effect decreased with increasing task preparation time showing that task preparation involves task decision.     

Empathic accuracy and cognitions during conflict: An in‐depth analysis of understanding scores

Empathic accuracy research indicates that partners achieve only moderate success at reading each other's thoughts. The current study identifies specific patterns of online thought that contribute to empathic inaccuracy during conflict interactions. Married/cohabiting partners completed a conflict interaction and reported their own thoughts during video‐assisted recall of the interaction, also inferring the thoughts of the other partner. Content analysis of these online thoughts demonstrated a high degree of mindfulness about the process of communication, along with a perspective bias, in which partners tended to construe their own communication as constructive and the other partner's communication as avoidant and confrontational. Specific mind‐reading errors linked to both the thematic content and affective tone of online thought predicted lower overall empathic accuracy.     

Konfliktsituationen im Coaching

This article describes useful consultation practices for individual coaching in typical workplace conflict situations. Our approach for understanding of workplace conflicts is based on the differentiation between various “toxic” conflictual constellations (e.g. contradiction, conflict, dilemma and double bind), between difficulties that can and cannot be resolved (e.g. problems and restrictions) and between problem solving attempts that unintentionally worsen the problems (e.g. individualizing, polarizing and evading responsibility). A sufficient readiness of the company to balance it’s own criteria for management success (e.g. profit versus workers health) and a sufficient openness to try out reflexively found solutions in the coaching process are crucial for successful coaching outcomes. Similarly, a reflexive attitude of the coach, self-critical vis a vis any ideological terms, which also acknowledges and overcomes the anxiety of the coach during the coaching process, can help coachees to find their own attitudes vis a vis the workplace conflict situation that balance cooperation and resistance.     

Motivational interviewing for employment: An exploration of practitioner skill and client change talk

Motivational interviewing (MI) is an evidenced-based approach for building and strengthening motivation for change. The effect of MI training on practitioner conversations with unemployed clients within a government work and income service was evaluated using a mixed-method approach, comprising a multiple-baseline across practitioner (n = 5) design and a pre/post quasi-experimental design. After workshop MI training, practitioners demonstrated greater MI skills in conversations with clients, and MI skills were maintained during the period of post-workshop feedback and coaching. There was also more change talk spoken by clients in conversations that occurred post-MI workshop training compared to pre-training, suggesting increased motivation for change.     

Hard and soft emotion during conflict: Investigating married couples and other relationships

Three studies investigated the function of 2 types of negative emotion during interpersonal conflict. Hard emotion includes feeling angry or aggravated. Soft emotion includes feeling sad or hurt. In both Study 1 (including 236 married people) and Study 2 (including 140 college students), participants recalled 3 different previous conflict episodes. In the third study, 77 married couples were observed in 4 different conflict conversations, completed during 2 assessment sessions. Hierarchical linear modeling was used to investigate the extent to which change in emotion predicted corresponding change in behavior and appraisal. Hard emotion predicted increases in negative communication, whereas soft emotion predicted more benign forms of communication. Soft emotion also predicted increases in appraisals that interpersonal conflicts are important to resolve.     

Response rates track the history of reinforcement times

When conditioning involves a consistent temporal relationship between the conditioned stimulus (CS) and unconditioned stimulus (US), the expression of conditioned responses within a trial peaks at the usual time of the US relative to the CS. Here we examine the temporal profile of responses during conditioning with variable CS-US intervals. We conditioned stimuli with either uniformly distributed or exponentially distributed random CS-US intervals. In the former case, the frequency of each CS-US interval within a specified range is uniform but the momentary probability of the US (the hazard function) increases as time elapses during the trial; with the latter distribution, short CS-US intervals are more frequent than longer intervals, but the momentary probability of the US is constant across time within the trial. We report that, in a magazine approach paradigm, rats' response rates remained stable as time elapses during the CS when the CS-US intervals were uniformly distributed, whereas their response rates declined when the CS-US intervals were exponentially distributed. In other words, the profile of responding during the CS matched the frequency distribution of the US times, not the momentary probability of the US during the CS. These results are inconsistent with real-time associative models, which predict that associative strength tracks the momentary probability of the US, but may provide support for timing models of conditioning in which conditioned responding is tied to remembered times of reinforcement.     

A quantitative analysis of the responding maintained by interval schedules of reinforcement

Interval schedules of reinforcement maintained pigeons' key-pecking in six experiments. Each schedule was specified in terms of mean interval, which determined the maximum rate of reinforcement possible, and distribution of intervals, which ranged from many-valued (variable-interval) to single-valued (fixed-interval). In Exp. 1, the relative durations of a sequence of intervals from an arithmetic progression were held constant while the mean interval was varied. Rate of responding was a monotonically increasing, negatively accelerated function of rate of reinforcement over a range from 8.4 to 300 reinforcements per hour. The rate of responding also increased as time passed within the individual intervals of a given schedule. In Exp. 2 and 3, several variable-interval schedules made up of different sequences of intervals were examined. In each schedule, the rate of responding at a particular time within an interval was shown to depend at least in part on the local rate of reinforcement at that time, derived from a measure of the probability of reinforcement at that time and the proximity of potential reinforcements at other times. The functional relationship between rate of responding and rate of reinforcement at different times within the intervals of a single schedule was similar to that obtained across different schedules in Exp. 1. Experiments 4, 5, and 6 examined fixed-interval and two-valued (mixed fixed-interval fixed-interval) schedules, and demonstrated that reinforcement at one time in an interval had substantial effects on responding maintained at other times. It was concluded that the rate of responding maintained by a given interval schedule depends not on the overall rate of reinforcement provided but rather on the summation of different local effects of reinforcement at different times within intervals.     

Observation and analysis of large-scale human motion

Many team sports include complex human movement, which can be observed at different levels of detail. Some aspects of the athlete's motion can be studied in detail using commercially available high-speed, high-accuracy biomechanical measurement systems. However, due to their limitations, these devices are not appropriate for studying large-scale motion during a game (for example, the motion of a player running across the entire playing field). We describe an alternative approach to studying such large-scale motion, and present a video-based, computer-aided system, developed specifically for the purpose of acquiring large-scale motion data. The baseline of our approach consists of sacrificing much of the spatial accuracy and temporal resolution of widely used biomechanical measurement systems, to obtain data on human movement that span large areas and long intervals of time. Data can be obtained for each of the observed athletes with reasonable amount of operator work. The system was developed using the recordings of a handball match. Several field tests were performed to assess measurement error, including comparison to one of the widely available biomechanical measurement systems. With the help of the system presented, we could obtain position data for all 14 handball players on a 40 x 20 m large court with RMS error better than 0.6 m, covering 1 h of action. Several results, obtained during the handball match study are presented, in order to highlight the importance of large-scale motion acquisition.     

Understanding the link between work engagement and affective organisational commitment: The moderating effect of role stress

This study aimed to explore the moderating effect of role ambiguity and role conflict on the relationship between work engagement and affective organisational commitment. Using convenience sampling, a final sample of 179 IT-specialists of services companies in southern Spain was obtained. Moderation analyses were performed using the hierarchical regressions and bootstrapping method (Bias-Corrected confidence intervals). Results showed that work engagement was positively related to affective commitment while role ambiguity and role conflict were negatively related to it. However, only role conflict moderated the relationship between work engagement and affective commitment. That is, at high levels of role conflict, IT-specialists perceiving higher levels of work engagement reported lower levels of affective commitment. This study highlights the hindrance effect of role conflict on one of the most important consequences of work engagement: affective commitment with the organisation. An adequate definition of role and positions could help to reduce the levels of role conflict, increasing the emotional bond to the organisation.     

Rebound from marital conflict and divorce prediction.

Marital interaction has primarily been examined in the context of conflict resolution. This study investigated the predictive ability of couples to rebound from marital conflict in a subsequent positive conversation. Results showed that there was a great deal of consistency in affect across both conversations. Also examined was the ability of affective interaction to predict divorce over a 4-year period, separately in each of the two conversations. It was possible to predict divorce using affective variables from each conversation, with 82.6% accuracy from the conflict conversation and with 92.7% accuracy from the positive rebound conversation.     

The communication of emotion during conflict in married couples

This study investigated emotion during interpersonal conflicts between mates. It addressed questions about how clearly couples express emotion (encoding), how accurately they recognize each other's emotion (decoding), and how well they distinguish between types of negative emotion. It was theorized that couples express and perceive both: (a) event-specific emotions, which are unique to particular people on particular occasions, and (b) contextual-couple emotions, which reflect the additive effect of emotions across different events and across both partners. Eighty-three married couples engaged in a series of two conflict conversations. Self-report ratings, observer ratings, and partner ratings were used to assess two types of negative emotion: hard emotion (e.g., angry or annoyed) and soft emotion (e.g., sad or hurt). Couples were reasonably accurate in encoding, decoding, and in distinguishing between types of emotion. Emotion expression was strongly associated with general levels of contextual-couple emotion summed across two conversations, whereas emotion perception was more closely tied to specific events. Hard emotion was readily perceived when it was overtly expressed, and soft emotion could sometimes be recognized even when it was not expressed clearly.     

Talking about science interests: the importance of social recognition when students talk about their interests in STEM

Although interest development is often conceptualized as a process that occurs within an individual, interest can be developed through various social mechanisms. Messages that suggest that one is or is not welcome within a context may serve to bolster or attenuate interest in those contexts. In a sample of first semester freshmen undergraduate science students, we tested whether or not talking with close others about one’s interests, and receiving social recognition during those conversations, was related to having a greater science career interest over time. Our findings suggest that the way in which students perceive others’ reactions to their scientific interests (social recognition) during these conversations may have the greatest impact on students that face greater external barriers to persisting. We found that positive social recognition appraisals that convey that a listener understands and encourages one’s interest in science predicted a greater science career interest over time for women, but not men. The impact of positive social recognition appraisals on interest in a science career was greatest among women with relatively low or average science identities, but not for women with a relatively high science identity. The implications for the development of students’ interest and for broadening participation in science are discussed.