System-Wide versus Component-Specific Trust Using Multiple Aids

Previous research in operator trust toward automated aids has focused primarily on single aids. The current study focuses on how operator trust is affected by the presence of multiple aids. Two competing theories of multiple-trust are presented. A component-specific trust theory predicts that operators will differentially place their trust in automated aids that vary in reliability. A system-wide trust theory predicts that operators will treat multiple imperfect aids as one “system” and merge their trust across aids despite differences in the aids’ reliability. A simulated flight task was used to test these theories, whereby operators performed a pursuit tracking task while concurrently monitoring multiple system gauges that were augmented with perfect or imperfect automated aids. The data revealed that a system-wide trust theory best predicted the data; operators merged their trust across both aids, behaving toward a perfectly reliable aid in the same manner as they did towards unreliable aids.     

Emotional expressions facilitate human–human trust when using automation in high-risk situations

This study investigated the utility of emotional expression for human decision aids, when human aids conflict with an automated decision support system (DSS). The increasing presence of automation in society has resulted in critical, and often life threatening, situations when information from human and automated sources disagree. It has been known that reliance on human aids decrease during high-risk situations, while reliance on automated aids increase. However, it is also possible that human decision aids gain credibility from users when they embody the charismatic and emotionally expressive gesticulations seen in successful organizational leaders. The present study tested how a human agent's expressiveness when providing information would influence participants' behavioral reliance. Using the program Convoy Leader, participants (n=56) engaged in three decision-making scenarios where risk was manipulated as a within-subject factor and emotional expression as a between-subject factor. Emotional susceptibility, perceived risk, and trust for human as well as automated aids were measured. Overall trust was higher for the automated tool than human decision aid, and that pattern was amplified in conditions without an emotionally expressive human aid. Reliance was greater for emotionally expressive human aids, than stoic human aids, particularly during high risk conditions. The findings suggest that emotional expression of a human aid significantly impacts both reliance and trust of a decision aid, especially at higher risk levels. Emotionally expressive human agents should be utilized in decision conflicts where the automated system has certainly failed.     

Getting the Picture: Effects of Sketch Plans and Photographs on Children's,Adolescents' and Adults' Eyewitness Recall

We compared the effects of three types of visual aid on free recall across three age groups in an eyewitness paradigm. Child, adolescent and adult participants (N = 144) viewed a short film depicting a non‐violent crime and, following a brief delay, gave a free‐recall account. Participants then described the event once again, with the aid of their own sketch plan, a provided sketch plan or photograph, or with no visual aid. Interviews were transcribed verbatim and coded for the type and accuracy of information reported. Across all age groups, relative to the control condition, all three visual aids increased the amount of new information reported during the second free‐recall account and helped participants to maintain accuracy. All three visual aids therefore had a positive effect on participants' performance; in a forensic setting, however, witnesses' own sketch plans are likely to be the safest, most easily applied and most time effective.Copyright © 2015 John Wiley & Sons, Ltd.     

Effects of response bias and judgment framing on operator use of an automated aid in a target detection task

Automated diagnostic aids prone to false alarms often produce poorer human performance in signal detection tasks than equally reliable miss-prone aids. However, it is not yet clear whether this is attributable to differences in the perceptual salience of the automated aids' misses and false alarms or is the result of inherent differences in operators' cognitive responses to different forms of automation error. The present experiments therefore examined the effects of automation false alarms and misses on human performance under conditions in which the different forms of error were matched in their perceptual characteristics. Young adult participants performed a simulated baggage x-ray screening task while assisted by an automated diagnostic aid. Judgments from the aid were rendered as text messages presented at the onset of each trial, and every trial was followed by a second text message providing response feedback. Thus, misses and false alarms from the aid were matched for their perceptual salience. Experiment 1 found that even under these conditions, false alarms from the aid produced poorer human performance and engendered lower automation use than misses from the aid. Experiment 2, however, found that the asymmetry between misses and false alarms was reduced when the aid's false alarms were framed as neutral messages rather than explicit misjudgments. Results suggest that automation false alarms and misses differ in their inherent cognitive salience and imply that changes in diagnosis framing may allow designers to encourage better use of imperfectly reliable automated aids.     

传言对人际信任影响的泛化效应

本研究使用学习-测试范式考察传言对人际信任影响的泛化效应。学习阶段,被试对中性面孔和不同效价的传言或真实信息进行配对学习;测试阶段,被试作为投资者与陌生对家完成信任投资游戏,对家面孔与学习面孔具有40%相似性。结果发现,传言能够影响学习面孔的信任,并调节与学习面孔相似的对家面孔的信任投资;同时,传言对信任投资的影响只发生在女性对家身上。上述发现揭示传言对人际信任能够进行选择性泛化。     

Direct learning in dynamic touch

A dynamic touch paradigm in which participants judged the lengths of rods and pipes was used to test the D. M. Jacobs and C. F. Michaels (2007) theory of perceptual learning. The theory portrays perception as the exploitation of a locus on an information manifold and learning as continuous movement across that manifold to a new locus, as guided by information available in feedback. The information manifold was defined as a 1-dimensional space of inertial variables. To encourage maximal learning, a 2-step procedure was used in each of 2 experiments. Each step comprised a pretest to identify the starting locus on the information manifold, a practice phase in which feedback specifying the optimal locus was given, and a posttest in which the ending locus on the manifold was identified. In the 2nd step, a different feedback variable specified a different optimum. In both experiments, participants, who sometimes began at different loci, showed the predicted movement toward the optimum in each phase. Whereas previous applications of the theory posit the existence of information-for-learning without identifying a candidate variable, such a candidate is identified.     

Interference resolution in face perception and name retrieval

Selective retrieval is a rather difficult task, and especially so when one attempts to retrieve personal representations such as faces or names. Retrieval of memories under strong competition conditions is pervasive in human memory and some have suggested that inhibitory control is used to overcome interference between competing stimuli. In the present study, we used the retrieval practice paradigm to investigate if competition among personal representations (such as facial features and names) is also resolved by inhibitory mechanisms. This question is theoretically relevant, since personal representations have been said to have a special status on cognition. Moreover, some models of face recognition assume that interference can arise between different representations, but that this interference would be automatically and rapidly solved, with no need for a controlled inhibitory mechanism to act. In two experiments we showed RIF for facial features and familiar names, but only when participants had to actively retrieve some information. This suggests that personal information is subject to mechanisms of inhibitory control, which could help explain everyday life difficulties in processes such as face feature recognition or name retrieval.     

Responses to false physiological feedback in individuals with panic attacks and elevated anxiety sensitivity

Participants with elevated anxiety sensitivity and a history of panic attacks were compared to a low anxiety comparison group with respect to physiological and subjective reactivity to false heart-rate feedback and reactivity to a priming procedure. Whereas accurate heart-rate feedback elicited minimal responses, participants across groups showed significant physiological and subjective responses to false feedback. High risk and low risk participants did not differ in heart-rate responses to false feedback, though panic attack frequency did predict physiological and subjective reactions to false feedback in the high risk group. Self-reported nonspecific anxiety was significantly higher in high risk female participants than in low risk female participants, while males did not different in general subjective anxiety. However, high risk participants reported more panic-specific symptoms during the false feedback task than low risk participants, regardless of the sex of the participant. Therefore, although the experimental paradigm appeared to trigger nonspecific anxiety in high risk female participants, panic attack symptoms in reaction to the task were specific to risk group, not sex, and consistent with hypotheses. Surprisingly, the priming procedure did not influence physiological or subjective responses to false feedback in either group. These results raise additional questions regarding the process and impact of interoception in individuals with panic attacks, and suggest that false perception of internal changes may contribute to risk for panic disorder when exposed to believable cues.     

Dynamics of attention in depth: evidence from multi-element tracking

We examined the allocation of attention in depth using a multi-element tracking paradigm. Observers were required to track a predefined subset of from two to eight elements in displays containing up to sixteen identical moving elements. We first show that depth cues, such as binocular disparity and occlusion through T-junctions, improve performance in a multi-element tracking task in the case where element boundaries are allowed to intersect in the depiction of motion in a single frontoparallel plane. We also show that the allocation of attention across two perceptually distinguishable planar surfaces, either frontoparallel or receding at a slanting angle and defined by coplanar elements, is easier than allocation of attention within a single surface. The same result was not found when attention was required to be deployed across items of two-color populations rather than across items of a single color. Our results suggest that, when surface information does not suffice to distinguish between targets and distractors that are embedded in these surfaces, division of attention across two surfaces aids in tracking moving targets. A final experiment with populations of elements moving within distinct volumes produced similar results, suggesting that spatial separation in three dimensions, rather than confinement to surfaces as such, may explain the improved performance for the two-surface case.     

The Influence of Decision Aids on Choice Strategies: An Experimental Analysis of the Role of Cognitive Effort

This paper examines the role of computer-based decision aids in reducing cognitive effort and therefore influencing strategy selection. It extends and complements the works reported in the behavioral decision theory literature on the role of effort and accuracy in choice tasks. The central proposition of this paper is that specific features can be incorporated within a set of decision aids that will alter the effort required to implement a particular choice strategy relative to other strategies, and that this will influence strategy selection by the decision maker. In a laboratory experiment, using a repeated measures design, 48 subjects performed a preferential choice task using different decision aids. Subjects were given different levels of support to reduce the cognitive effort associated with different preferential choice strategies. In particular, the decision aids provided varying levels of support for the processing associated with either elimination by aspects or additive difference strategies. The study examined how information processing strategies were influenced by the decision aids. The results show that decision aids which reduce the effort associated with the elimination by aspects strategy induce behaviors associated with elimination by aspects. More importantly, there was an interaction effect caused by the distinct behavior of the group which was provided support for additive difference but not for elimination by aspects. This group processed the information about available choices in a way that is consistent with an additive difference strategy. These findings indicate that a decision aid can induce additive processing by altering the relative effort requirements of different choice strategies.     

The spiral of distrust: (Non‐)cooperation in a repeated trust game is predicted by anger and individual differences in negative reciprocity orientation

This study investigated state anger and individual differences in negative reciprocity orientation as predictors of individuals' willingness to cooperate with strangers. In order to observe real behaviour, we used a trust game that was played over six periods. In the trust game, a first player (sender) determines how much of a certain endowment she/he wants to share with a second player (trustee), who then can give something back. We varied whether participants received feedback [feedback (yes, no)] about the trustee's behavioural decision (amount sent back). Supporting our hypotheses, the results suggest that feedback compared with no feedback about the trustee's behaviour increased anger. Specifically, information about low back transfers triggered anger and non‐cooperation in return. Importantly, participants with a strong negative reciprocity orientation reported higher levels of anger and were less willing to cooperate with the trustee compared with those with low negative reciprocity orientation. Moreover, even when anger was low, individuals with a strong negative reciprocity orientation were less willing to cooperate compared with those with a low negative reciprocity orientation. Thus, negative reciprocity orientation seems to arouse a spiral of distrust. Theoretical and practical implications of these findings are discussed.     

Anxiety and outcome predictions

Research shows that people display a downward shift in their predictions in anticipation of performance and feedback. The authors used a misattribution paradigm to explore whether anxiety serves as a signal for predictions. Participants (N = 108) anticipating results from an important test either immediately or in a few days were or were not encouraged to attribute any arousal they experienced to coffee they consumed earlier. Consistent with predictions, participants encouraged to attribute their arousal to the coffee were optimistic in their predictions even when anticipating immediate test feedback. In addition, the more participants attributed their arousal to the coffee, the more optimistic they were in their predictions. Ancillary analyses suggest that anxiety can be a cause rather than a consequence of less optimistic predictions.     

自恋人格调节信任博弈的结果评价

自恋人格个体表现出亲社会行为的减少和对他人的反馈敏感。信任是人类社会互动行为的基础,自恋人格特质可能影响他们的信任决策。为了探究自恋水平如何影响信任博弈中结果评价的大脑活动,本研究采用事件相关电位技术记录了38名被试完成单次信任博弈时的脑电波。行为结果发现相对高自恋者的信任选择率显著低于相对低自恋者的信任选择率。脑电结果表明,相对高自恋者信任损失反馈减互惠获利反馈所得的FRN差异波(d FRN)显著地大于相对低自恋者,并且相对高自恋者结果评价诱发的P300波幅显著地大于相对低自恋者。本研究提供了自恋人格个体信任博弈中结果评价的初步神经电生理学证据。     

Violating equality in social dilemmas: emotional and retributive reactions as a function of trust, attribution, and honesty

In social dilemmas, equality is an important coordination rule. When equality is violated, people seek explanations. In Experiment 1, the authors assessed dispositional trust and found that especially high trusters were affected by the given explanation. High trusters reacted less negatively to external than internal explanations. Experiment 2, using a manipulation of trust in others, revealed a similar pattern across a wider range of negative emotions. In Experiment 3, the authors only induced high trust and showed that when the external explanation turned out to be a lie, emotional and retributive reactions became more negative. Moreover, attribution information did not influence reactions when participants realized that the information was dishonest.     

Control strategies when intercepting slowly moving targets

In 3 experiments, the authors investigated and described how individuals control manual interceptive movements to slowly moving targets. Participants (N = 8 in each experiment) used a computer mouse and a graphics tablet assembly to manually intercept targets moving across a computer screen toward a marked target zone. They moved the cursor so that it would arrive in the target zone simultaneously with the target. In Experiment 1, there was a range of target velocities, including some very slow targets. In Experiment 2, there were 2 movement distance conditions. Participants moved the cursor either the same distance as the target or twice as far. For both experiments, hand speed was found to be related to target speed, even for the very slowly moving targets and when the target-to-cursor distance ratios were altered, suggesting that participants may have used a strategy similar to tracking. To test that notion, in Experiment 3, the authors added a tracking task in which the participants tracked the target cursor into the target zone. Longer time was spent planning the interception movements; however, there was a longer time in deceleration for the tracking movements, suggesting that more visually guided trajectory updates were made in that condition. Thus, although participants scaled their interception movements to the cursor speed, they were using a different strategy than they used in tracking. It is proposed that during target interception, anticipatory mechanisms are used rather than the visual feedback mechanism used when tracking and when pointing to stationary targets.     

Speeded retrieval abolishes the false-memory suppression effect: Evidence for the distinctiveness heuristic

We examined two different accounts of why studying distinctive information reduces false memories within the DRM paradigm. The impoverished relational encoding account predicts that less memorial information, such as overall familiarity, is elicited by the critical lure after distinctive encoding than after nondistinctive encoding. By contrast, the distinctiveness heuristic predicts that participants use a deliberate retrieval strategy to withhold responding to the critical lures. This retrieval strategy refers to a decision rule whereby the absence of memory for expected distinctive information is taken as evidence for an event’s nonoccurrence. We show that the typical false-recognition suppression effect only occurs when the recognition test is self paced. This suppression effect is abolished when participants make recognition decisions under time pressure, such as within 1 second of seeing the test item. These results are consistent with the distinctiveness heuristic that a time-consuming retrieval strategy is used to reduce false-recognition responses.     

The effect of colour congruency on shape discriminations of novel objects

Although visual object recognition is primarily shape driven, colour assists the recognition of some objects. It is unclear, however, just how colour information is coded with respect to shape in long-term memory and how the availability of colour in the visual image facilitates object recognition. We examined the role of colour in the recognition of novel, 3-D objects by manipulating the congruency of object colour across the study and test phases, using an old/new shape-identification task. In experiment 1, we found that participants were faster at correctly identifying old objects on the basis of shape information when these objects were presented in their original colour, rather than in a different colour. In experiments 2 and 3, we found that participants were faster at correctly identifying old objects on the basis of shape information when these objects were presented with their original part-colour conjunctions, rather than in different or in reversed part-colour conjunctions. In experiment 4, we found that participants were quite poor at the verbal recall of part-colour conjunctions for correctly identified old objects, presented as grey-scale images at test. In experiment 5, we found that participants were significantly slower at correctly identifying old objects when object colour was incongruent across study and test, than when background colour was incongruent across study and test. The results of these experiments suggest that both shape and colour information are stored as part of the long-term representation of these novel objects. Results are discussed in terms of how colour might be coded with respect to shape in stored object representations.     

Cognition- and Affect-Based Trust and Feedback-Seeking Behavior: The Roles of Value,Cost, and Goal Orientations

We examined how subordinates’ cognition- and affect-based trust in supervisors influences their feedback-seeking behavior (FSB) by considering the different cost/value perception of FSB and goal orientation (i.e., learning and performance goal orientations). Using data from 194 supervisor-subordinate dyads in South Korea, we conducted multiple regression analyses to test our hypotheses. The results showed that, whereas subordinates’ cognition-based trust in supervisors positively influenced their FSB through increasing the perceived value of feedback received from supervisors, their affect-based trust in supervisors positively influenced their FSB through decreasing the perceived value of FSB. Additionally, we found that, when subordinates had high levels of learning goal orientation, the increasing influence of cognition-based trust on the value of feedback was stronger; in contrast, when subordinates had low levels of performance goal orientation, the decreasing influence of affect-based trust on the cost of FSB was stronger. The theoretical and practical implications, limitations, and suggestions for future research were discussed.     

External support for collaborative problem solving in a simulated provider/patient medication scheduling task

Taking medication requires developing plans to accomplish the activity. This planning challenges older adults because of age-related cognitive limits and inadequate collaboration with health providers. The authors investigated whether an external aid (medtable) supports collaborative planning in the context of a simulated patient/provider task in which pairs of older adults worked together to create medication schedules. Experiment 1 compared pairs who used the medtable, blank paper (unstructured aid), or no aid to create schedules varying in complexity of medication constraints (number of medications and medication co-occurrence restrictions) and patient constraints (available times during the day to take medication). Both aids increased problem-solving accuracy and efficiency (time per unit accuracy) compared to the no-aid condition, primarily for more complex schedules. However, benefits were similar for the two aids. In Experiment 2, a redesigned medtable increased problem-solving accuracy and efficiency compared to blank paper. Both aids presumably supported problem solving by providing a jointly visible workspace for developing schedules. The medtable may be more effective because it externalizes constraints (relationships between medication and patient information), so that participants can more easily organize information. (PsycINFO Database Record (c) 2008 APA, all rights reserved).     

When success breeds failure: history,hysteresis, and delayed exit decisions

The effects of feedback equivocality, information availability, and prior decision-making history on escalation and persistence were investigated. Replicating the findings of J.L. Bragger, D.H. Bragger, D.A. Hantula, and J.P. Kirnan (1998), this study found that participants receiving equivocal feedback on their decisions invested more money and invested across more opportunities; those who could purchase information invested fewer resources than did participants who did not have the opportunity to purchase information. There was an inverse linear relationship between the percentage of opportunities in which participants purchased information and the delay to exit decisions and total resources invested. Six weeks earlier, some participants took part in a more profitable investment scenario, and prior experience led to later increased investing when participants were faced with failure, even above that invested in a preceding, succeeding scenario. These results are consistent with an equivocality theory account of escalation.