The role of the psychologist in crisis/hostage negotiations

Over the past three decades, there has been a noted increase in hostage and barricade incidents involving perpetrators with a variety of emotional, economic, and political motives. A hostage incident may be defined as an incident in which (a) perpetrator(s) hold(s) one or more persons against their will in a location known to police. A barricade incident, on the other hand, is an incident without hostages in which a perpetrator is barricaded, also in a location known to police and refusing to surrender. Approximately 25 years ago, a theory of crisis/hostage negotiations was developed which has been continuously refined in field applications. This article will define the goal of crisis/hostage negotiation, review the history of hostage taking from biblical times to the present, review the utilization of psychologists and other mental health consultants by police crisis/hostage negotiation teams, and discuss the four roles and related functions of psychologists on crisis/hostage negotiation teams. © 1998 John Wiley & Sons, Ltd.     

Hostage Negotiation as a Team Enterprise

Hostage negotiation, although appearing to be a one-to-one encounter is actually a team effort that demands a very high level of coordination and common understandings and purpose. The processes required to produce this team effort are described, as are the various roles played by members of the team. Examples are given of specific incidents in which the ancillary roles were highly significant in producing a positive outcome. The apparent centrality of the solitary negotiator, then, masks the concentrated efforts of other specialists whose efforts and interactions with the incident commander and the negotiator contribute to team effectiveness. Professor Emeritus of Forensic Psychology at John Jay College of Criminal Justice (C.U.N.Y.), has trained hostage negotiators for police and other agencies both in the United States and in EuropeDirector of the Criminal Justice Center at John Jay College of Criminal Justice was for six years Team Commander and Chief Negotiator of The Hostage Negotiation Unit of the New York City Police Department     

Hostage negotiation: Law enforcement's most effective nonlethal weapon

Hostage negotiation is perhaps the most explicitly psychological law enforcement discipline. The hostage negotiator attempts to form a trusting relationship with the hostage-taker, to foster a sense of mutual interest and concern in the surrounded group, and to act as a credible broker between the hostage-taker and the authorities. The technique has been applied to hostage situations involving trapped criminals, subjects with mental disorders, prison inmates, and terrorists. Although family members, friends, and helping professionals can provide useful information to help the negotiators, only law enforcement officers who are not in a command role should negotiate directly with the hostage-taker. Careful selection and training, including multiple role playing exercises, can prepare negotiators for the considerable stresses they must face. These include deadlines, victim precipitated deaths, and the potential involvement of the negotiator in a tactical resolution of the hostage incident. Recently, the principles of hostage negotiation have been applied in a growing range of crisis situations.     

High risk factors of hostage barricade incidents in a Japanese sample

Hostage taking incidents in which the police besiege a particular location are known as hostage barricade incidents. The first aim of the present article was to examine the process of risk assessment in hostage incidents, using a group of police officers as the sample. The second aim was to identify the risk factors involved in hostage incidents and examine the degree of concordance between the risk as assessed by the police officers and the figures obtained from the analysis of actual hostage barricade incidents. For the purpose of this study, a survey was carried out across Japan, and 45 police officers responsible for hostage negotiation responded to the questionnaires. Additionally, a sample of 116 actual hostage barricade incidents that occurred in Japan from 1970 to 2002 was utilised to examine the high risk factors involved in such cases. As per the results, a majority of the police officers (73.3%), in response to an open‐ended question, indicated that the highly excited state of the hostage takers was dangerous for the hostages. Moreover, it was demonstrated in all 116 incidents that several factors such as ‘a long siege’ tended to increase the risk of deaths, though this was very rare (n = 4). On the other hand, the proportion of injuries to the hostages was high in expressive situations such as domestic situations or suicide attempt scenarios. On the whole, the results obtained from the analyses of actual incidents were consistent with those obtained from the police officers' risk assessment in many respects. However, the correlation between the degree of risk as assessed by the police officers and the actual rate of deaths/injuries to the hostages was very low. Copyright © 2004 John Wiley & Sons, Ltd.     

Assessing Message Affect in Crisis Negotiations An Exploratory Study

In this study, patterns of perpetrator and negotiator message affect behavior in three actual crisis negotiation incidents are examined. The unit of analysis is the uninterrupted talking turn. Overall findings offer reliable support for the coding schemes employed in the study to measure message affect. Using the Michigan State Police four-stage (Introduction and Establishing Contact, Relationship Building, Problem Negotiation, and Resolution) strategic model of negotiation as a template, the study points to some preliminary results concerning patterns of emotional arousal during different phases of crisis negotiation. In all three incidents, perpetrators experienced an increase in message affect during the Establishing Contact stage of negotiation, followed by a general decrease in affect as the interaction moved to Relationship Building. However, when negotiators attempted to shift into the Problem-Solving and Resolution stages, perpetrator message affect varied by incident type and outcome. In the one resolved incident (Mental/Emotional Instability), perpetrator message affect increased in positiveness through the Resolution stage. For the Suicide incident, perpetrator affect became increasingly more negative up through the fatal end of the interaction. The Domestic incident was marked by notable variance in perpetrator affect up to the point where the perpetrator reneged on the plan to surrender. These findings offer initial insight into message affect patterns in successfully and unsuccessfully resolved crisis incidents.     

“I'm a police officer not a social worker or mental health nurse”: Online discourses of exclusion and resistance regarding mental health‐related police work

Despite estimates suggesting that around 15% of UK police incidents involve people with a mental health concern, officers receive very little mental health training. The police have faced high‐profile criticisms over their handling of mental health‐related incidents, whereas the underfunding and fragmentation of UK mental health services has led to concerns that police officers are being forced to undertake a primary role in mental health care. At a time of austerity and widespread cuts to public services, it is important to explore how particular groups work to justify the parameters of their professional duties. This article therefore explores the discourses surrounding mental health problems on an online police discussion forum, highlighting two distinct ways in which mental health‐related work is represented as being incompatible with policing. First, mental health problems are delegitimised and conflated with “scrounging,” positioning individuals as undeserving of police time; second, mental health problems are reified and associated with violence and extreme behaviour, justifying the use of force by police officers and deflecting responsibility onto mental health services. Findings are consistent with previous research suggesting that mental health work is not perceived to be a valid part of the police role.     

When is a mental health professional competent to assess a person's decision to hasten death?

As the country continues to debate the legality of aid-in-dying, it appears inevitable that at some point there will be a need for mental health professionals to be involved in assessments of individuals asking for a hastened death. I designed this article to provide a set of guidelines that will allow both mental health professionals and potential consultees to determine if a professional has the training and expertise necessary to be a competent consultant.     

Survivor mission: Do those who survive have a drive to thrive at work?

Are helping professionals who have experienced the same types of struggles as their clients more engaged at work? In the current investigation, we examine this question in samples of police detectives (with and without a history of violent victimization) and mental health workers (with and without a history of mental illness). Our results indicate that police detectives who have experienced violent victimization and mental health professionals who have experienced the same mental illness as their clients do indeed exhibit greater work engagement than their colleagues who lack these parallel life experiences. The link between a professional’s firsthand experience of his/her client’s hardships and work engagement appears to be partially explained by higher levels of grit among police detectives and by a greater sense of life-narrative continuity among mental health professionals.     

Ethical and consultation issues in the behavioral sciences and terrorism

This paper briefly examines ethics as a process and as an element of philosophy with a long historical tradition. The paper then reviews elements of the professional ethics of a terrorist or hostage event, issues involved with consulting with an institution, and ethical issues for the clinician who chooses to become personally involved in a hostage event. Although reference is made particularly to psychiatrists, the principles discussed apply in large part to other mental health professionals as well. The paper concludes with the principles articulated by the American Psychiatric Association's Task Force on the Psychiatric Aspects of Terrorism and Its Victims as guidelines for psychiatric intervention in hostage or terrorist situations.     

The perils of police psychology: 10 strategies for minimizing role conflicts when providing mental health services and consultation to law enforcement agencies

This article addresses common dilemmas faced by mental health professionals working on behalf of law enforcement agencies, focusing on those relating to informed consent; conflicts in values, norms, or their relative importance; and the erosion of professional identity. The authors suggest 10 strategies that mental health professionals may invoke to reduce their risk of confronting ethical dilemmas or of experiencing role conflicts while working on behalf of law enforcement agencies. The need for each strategy is illustrated with one or more examples of problems that have arisen when mental health professionals have failed to obtain consent for their activities, have been insufficiently sensitive to or unaware of conflicts between the usual norms in their professions, and the norms of law enforcement agencies, or have identified too strongly with law enforcement personnel. The 10 strategies recommended here are intended to reduce professional conflicts without compromising operational effectiveness.     

Violence in the community—a study of violence and aggression in homelessness and mental health day services

This study examined violence and aggression in five agencies providing day services in homelessness or mental health. Incident reporting was used to test the hypotheses that aggression is associated with alcohol problems, drug use, mental disorder, homelessness, history of violence, age and sex. Agency policies and patterns to aggressive incidents were explored. Three agencies provided a sufficient number of incidents for analysis (involving 30 ‘aggressors’). A history of violence was associated with aggression in all three agencies; alcohol problems, drug use and younger age were associated with aggression in at least one agency; no association was found for mental disorder, homelessness or sex. A degree of pattern to incidents could be discerned, with drink or drugs often involved, and exercises of authority or intervention in client altercations being particularly likely to precede aggression towards staff. A variety of incidents were reported, from verbal arguments to threats with a knife and serious physical assault. © 1997 John Wiley & Sons, Ltd.     

Behavioral scientists and law enforcement personnel: Working together on the problem of terrorism

Behavioral scientists work with law enforcement personnel on the problem of terrorism in three general contexts: clinical help for victims, training and consultation for hostage negotiation, and profiling and institutional consultation. In a study of 115 senior police officers working in the area of terrorism, subjects valued psychological counseling for crime victims within a broad framework of financial and criminal justice services. When describing a past personal victim experience, they valued direct physical action in their own coping, but expressions of sympathy and reassurance when provided by others. Problems encountered by behavioral scientists working in this area have usually involved difficulties in maintaining an effective consultant role, over-identification with the law enforcement identity, or inappropriate media statements.     

Mental health professionals' support of self‐help groups

Objective. Self‐help groups and other consumer‐led services are viewed as valuable additions to mental health services. This study describes professional support for self‐help groups and examines the hypothesis that professional support of self‐help is influenced by the degree to which professionally‐led groups are viewed as more helpful than self‐help groups. Method. Survey data were obtained from a representative sample of over 900 mental health professionals employed in mental health agencies in a large US State. The survey assessed beliefs, behaviours, attitudes, and intentions toward professional and self‐help groups. Results. Respondents who perceive professionally‐led groups to be significantly more helpful than self‐help groups were less inclined to support self‐help groups through referrals, help in organizing groups, or financially. Conclusion. To the extent that professional support of the self‐help movement is diminished, valuable allies in the struggle to expand the reach of mental health services are lost. It is proposed that mental health professionals should obtain additional information about the benefits of self‐help and the constructive role that self‐help groups can play in expanding the availability and continuum of beneficial mental health services. Copyright © 2001 John Wiley & Sons, Ltd.     

A PILOT STUDY OF NATURALLY OCCURRING HIGH‐PROBABILITY REQUEST SEQUENCES IN HOSTAGE NEGOTIATIONS

In the current study, the audiotapes from three hostage‐taking situations were analyzed. Hostage negotiator requests to the hostage taker were characterized as either high or low probability. The results suggested that hostage‐taker compliance to a hostage negotiator's low‐probability request was more likely when a series of complied‐with high‐probability requests preceded the low‐probability request. However, two of the three hostage‐taking situations ended violently; therefore, the implications of the high‐probability request sequence for hostage‐taking situations should be assessed in future research.     

Building a terrorist house on sand: a critical incident analysis of interprofessionality and the Prevent duty in schools in England

ABSTRACT

In 2015, a duty came into effect requiring all public bodies, including schools, to engage with the UK Government’s Prevent counter-terrorism strategy. This article presents two case studies from mid-size English cities, exploring the moral prototypes and institutional identities of professional mediators who made schools aware of their duties under Prevent. Mediators in each case included serving and former police, teachers and policy advisers, the majority of whom are now private consultants or operating small 3rd sector agencies. Drawing from in-depth interviews with 14 professionals, the article details the ways in which participants constructed their relationship to normative, deliberative and legal obligations. The article focuses on the recurrence of a high profile critical media incident in which a young child was allegedly subject to a referral for writing about living in a ‘terrorist’ (rather than ‘terraced’) house. Reaction to this incident was archetypal of the fear of media moral panic in reconstituting mediators’ identities as Prevent professionals, illustrating how the enframing of events shifts professional moral codes, policy interpretation and implementation.     

Consultation from the consultee''s perspective

School-based and other mental health consultants are confronted with consultees who must adjust to the process of consultation by learning the parameters of the interaction. Consultees must learn how to act in this unique setting, must learn to use the consultant and the process for their own ends, and must learn about ways that they, themselves, contribute to problems which assail them. Consultation is successful to the extent that consultees come to a quick understanding of how to proceed. By being aware of what it is that the consultee must learn, the consultant may expedite the necessary insight.     

Education and Mental Health: New Directions for Interaction

Traditionally, mental health workers (psychiatrists, psychologists, and social workers) provide diagnostic evaluations and individual or group psychotherapeutic or casework treatment. With the advent of the community mental health movement, a new role model, that of “mental health consultant,” has emerged. This paper outlines the functions of the “mental health consultant” in the Job Corps program as a way of highlighting the functions of the mental health professional working in this new way. Educational, training, and work programs may be enriched by mental health consultation, and the new directions for interaction between education and mental health are described in this paper.     

Mirror mirror on the ward: who is the unfairest of them all? Reflections on reflective practice groups in acute psychiatric settings

Consultant psychiatrists in medical psychotherapy, adult psychotherapists, child and adolescent psychotherapists and clinical psychologists increasingly complement their direct therapeutic activity with applications of their psychotherapeutic thinking in acute mental health work through facilitating reflective practice groups for staff working in mental health teams. The authors offer their reflections on facilitating National Health Service reflective practice groups using the metaphor of a mirrored dialogue between patient and professional, and professional and institution as a basis for informing the development of reflective practice for colleagues. Their reflections are based on working on three acute in-patient wards, in a crisis resolution team and in community mental health teams. They describe the practicalities of setting up and facilitating reflective practice groups, and offer insights into some of the issues that arise in reflective practice groups. They conclude that these groups are mutually beneficial in forging links between psychotherapy professionals and professionals working in other disciplines and areas of mental health. Facilitating these groups often requires a challenging adaptation of technique, which will not suit all psychotherapists, as well as a wider understanding of organisational dynamics and the interplay between clinicians and management.     

Child custody evaluations: Fair and unfair professional practices

Mental health professionals are frequently called upon to conduct psychological evaluations of the adult parties and minor children in contested child custody actions. Whether Court-appointed or as an agreed examiner, the professional's essential role is that of expert consultant to the court. He or she can only assist the trier of fact by conducting an evaluation that is fair, impartial and objective, that protects the personal and legal rights of all parties, and that is consistent with professional and ethical standards. Ethical principles require the mental health professional to accept the burden of responsibility for protecting and preserving the clients' rights and welfare throughout the evaluation period, from the initial referral to the rendering of recommendations.     

The Use of Consultation in Psychological Practice: Ethical,Legal, and Clinical Considerations

The importance of consulting with other professionals to maintain acceptable standards of care is well documented in many health care professions. However, evidence indicates that many psychologists fail to utilize consultation when needed, and that consultation use varies along dimensions such as the education and training of the consultee, the type of setting, number of years in practice, and proximity to available consultants. In this article, we review the research on the use of consultation by psychologists as well as other health care professionals. We discuss the clinical, ethical, and legal implications of seeking consultation as a professional psychologist. Finally, a detailed and practical model for the regular use of consultation is given to improve the routine use of consultation in clinical practice.