A Comparison of the Effectiveness of Substantive and Contextual Mediation Tactics1

The effectiveness of three mediation tactics was compared in two laboratory studies. It was hypothesized that a content mediation procedure which involved identifying the priorities of both parties and suggesting a trade-off of low for high priority issues would be most effective in helping to resolve the dispute, followed by an issue identification mediation procedure in which priorities were identified but no suggestions were made. A positive framing mediation procedure in which the benefits of a negotiated settlement were emphasized was expected to be somewhat less effective. In Study 1, 64 students played the role of company negotiator and interacted with a programmed citizen group negotiator. All three mediation tactics produced more satisfactory outcomes (higher joint payoffs) than did a no-mediation condition. In Study 2, 46 pairs of students negotiated with one another and received content mediation, issue identification mediation, positive framing mediation, or no mediation. Negotiators receiving content mediation achieved more satisfactory outcomes (higher joint profits) than did negotiators in the other 3 conditions. Results are discussed in terms of a contingency model of mediation effectiveness.     

Emotional intelligence and relationship quality among couples

To assess whether emotional intelligence (EI) is related to self‐assessed relationship quality, an ability test of EI and measures of relationship quality were administered to 86 heterosexual couples in a university setting. Results indicated that female partners were significantly higher in EI than male partners and that EI scores were uncorrelated within couples. Two 2 × 2 multiple analyses of variance (performed separately for positive and negative outcomes) assessed how relationship quality measures differed across four different types of couples (high‐EI female/high‐EI male, low‐EI female/low‐EI male, etc.). As predicted, couples with both partners low on EI tended to have the lowest scores on depth, support, and positive relationship quality and the highest scores on conflict and negative relationship quality. Counter to our hypotheses, couples with both partners high on EI did not consistently have higher scores on positive outcomes and lower scores on negative outcomes than couples with one high‐EI partner.     

Time pressure and strategic choice in mediation

The present study simulated a dispute to examine the influence of time pressure on mediator behavior and to test P. J. Carnevale's (1986, Negotiation Journal, 2, 41–56) strategic choice model of mediation. Time available for negotiation, mediator concern for the disputants' aspirations, and perceived probability of a mutually acceptable agreement were varied in a 2 × 2 × 2 design. The results generally supported the strategic choice model. As predicted, compensating occurred most when the mediators' estimate of likely agreement was low and concern for the parties' aspirations was high. Inaction occurred most when the mediators' estimate of likely agreement was high and concern for the parties' aspirations was low. Integrating occurred most in the high concern conditions. Pressing tactics occurred most when the mediators' estimate of likely agreement was low and concern for the parties' aspirations was also low. As a deadline neared, mediators increased their use of pressing and compensating, and decreased their use of integrating. In addition, the manipulations of time pressure and mediator estimate of likely agreement interacted to produce an increase in pressing over time. Consistent with predictions of the strategic choice model, the data suggest that mediators' beliefs about the likelihood of a mutually acceptable agreement mediate the relationship between time pressure and the use of pressing tactics.     

Perceived competence and impression management: Testing the mediating and moderating mechanisms

Using a diverse and unique sample of triads (N = 191 self, peer, and supervisor reports) from a field survey of two service sector organisations, this study examined the effects of perceived competence (self‐reported) and supervisor‐rated performance ratings on peer‐rated impression management. The study also tested the mediating role of performance in competence–impression management relationships and the moderating role of job satisfaction (self‐reported) in performance–impression management relationships using bootstrapping techniques. The study further examined the conditional indirect effects (i.e., moderated mediation) of perceived competence on impression management. The sample consisted of white collar employees from a government organisation and a leading cellular company in a developing country (i.e., Pakistan). Employees with low perceived competence were more likely to use impression management tactics than were those with high perceived competence. Similarly, poor performance ratings produced high impression management. Moreover, performance mediated the relationship between competence and impression management. The findings also suggest that perceived competence has a negative indirect effect on impression management for those with high levels of job satisfaction. Finally, impression management was highest when performance and satisfaction were low.     

Turkish Community Mediation

This study investigates the mediations of 67 mediators from western Turkey and 38 Kurd mediators from eastern Turkey. Utilizing a cultural effects model, we predicted and subsequently found that Kurd mediators—who are highly collectivistic and have a tribal‐based social structure—more frequently emphasize harmony, and they stress the cost of the conflict to society. In addition, the Kurds more often rally third parties for the mediations, having them present at the mediation, as well as relying on their advice and assistance. In addition to the ethnic differences, we predicted and found that imams (i.e., mosque leaders) more frequently utilized religious‐based tactics (e.g., walking under the Koran) than did their secular counterparts.     

The role of fluid and emotional intelligence in malingering

The purpose of the present study was to examine the role of fluid (gf), social (SI) and emotional intelligence (EI) in faking the Beck Depression Inventory (2nd ed., BDI‐II). Twenty‐two students and 26 non‐students completed Raven's Advanced Progressive Matrices (APM), a social insight test, the Schutte et al. self‐report EI scale, and the BDI‐II under honest and faking instructions. Results were consistent with a new model of successful faking, in which a participant's original response must be manipulated into a strategic response, which must match diagnostic criteria. As hypothesised, the BDI‐II could be faked, and gf was not related to faking ability. Counter to expectations, however, SI and EI were not related to faking ability. A second study explored why EI failed to facilitate faking. Forty‐nine students and 50 non‐students completed the EI measure, the Marlowe‐Crown Scale and the Levenson et al. Psychopathy Scale. As hypothesised, EI was negatively correlated with psychopathy, but EI showed no relationship with socially desirable responding. It was concluded that in the first experiment, high‐EI people did fake effectively, but high‐psychopathy people (who had low EI) were also faking effectively, resulting in a distribution that showed no advantage to high EI individuals.     

The intervening role of Agreeableness in the relationship between Trait Emotional Intelligence and Machiavellianism: Reassessing the potential dark side of EI

Previous research into the potential ‘dark’ side of trait emotional intelligence (EI) has repeatedly demonstrated that trait EI is negatively associated with Machiavellianism. In this study, we reassess the potential dark side of trait EI, by testing whether Agreeableness mediates and/or moderates the relationship between trait EI and Machiavellianism. Hypothesized mediation and moderation effects were tested using a large sample of 884 workers who completed several self-report questionnaires. Results provide support for both hypotheses; Agreeableness was found to mediate and moderate the relationship between trait EI and Machiavellianism. Overall, results indicate that individuals high in trait EI tend to have low levels of Machiavellianism because they generally have a positive nature (i.e. are agreeable) and not because they are emotionally competent per se. Results also indicate that individuals high in ‘perceived emotional competence’ have the potential to be high in Machiavellianism, particularly when they are low in Agreeableness.     

A Comparison of Escalating Versus Fixed Reinforcement Schedules on Undergraduate Quiz Taking

Drug abstinence studies indicate that escalating reinforcement schedules maintain abstinence for longer periods than fixed reinforcement schedules. The current study evaluated whether escalating reinforcement schedules would maintain more quiz taking than fixed reinforcement schedules. During baseline and for the control group, bonus points were distributed on random days for attending class. Following baseline, students in the fixed reinforcement section received 5 bonus points for each quiz completed while students in the escalating reinforcement received 3 bonus points for the first quiz with an increase of 0 or 1 point for each consecutive quiz completed. Results indicated that the escalating reinforcement schedule maintained quiz taking significantly longer than the fixed reinforcement schedule. The control group took the fewest number of quizzes. Students with good attendance took significantly more quizzes under the escalating reinforcement schedule than students with good attendance exposed to the fixed reinforcement schedule or control condition. This study demonstrates a potential novel application for escalating reinforcement schedules. Results indicate that escalating reinforcement schedules may be successfully applied to academic settings, but more research is needed.     

Emotional Intelligence in Selection Contexts: Measurement method,criterion‐related validity,and vulnerability to response distortion

Two studies examined aspects of the validity of self‐report and performance‐based measures of emotional intelligence (EI) relevant to their use in personnel selection. In Study 1, structural equation modeling indicated that a two‐factor model with separate factors for the two types of EI measures fit better than a one‐factor solution. The performance‐based EI factor was more related to cognitive ability (R=.38) than personality (R=.26), whereas the self‐report EI factor was more related to personality (R=.85) than cognitive ability (R=.09). Although the performance‐based EI factor correlated more strongly with job performance (ρ=.24) than did that of the self‐report (ρ=.05), it provided little incremental validity beyond cognitive ability and conscientiousness. In Study 2, participants were asked to complete the measures as if applying for a job, and mean scores were then compared with those of Study 1. Results indicated that self‐report EI measures were more vulnerable to distortion than were the performance‐based measures. Implications for the assessment of EI in personnel selection contexts are discussed.     

Trait emotional intelligence: behavioural validation in two studies of emotion recognition and reactivity to mood induction

This paper presents two experiments concerning trait emotional intelligence (‘trait EI’). In study 1, ten high and ten low trait EI individuals were selected from a sample of 85 persons to participate in a computerized experiment involving the recognition of morphed emotional expressions. As hypothesized, high trait EI participants were faster at identifying the expressions than their low trait EI counterparts. In study 2, trait EI scores from 102 persons were residualized on the Big Five and subsequently 15 high and 15 low trait EI individuals were selected to participate in a mood induction experiment. As hypothesized, high trait EI participants exhibited greater sensitivity to the mood induction procedure than their low trait EI counterparts. The findings are discussed in terms of the construct validity of trait EI, with particular emphasis on the issue of incremental validity vis‐à‐vis broad personality traits. Copyright © 2002 John Wiley & Sons, Ltd.     

Hormones and competitive aggression in women

This study used diaries of competitive interactions to explore the relationship between hormones and competitive aggression in women. Thirty women completed approximately 10 diary entries each. In each entry, the women described a recent competitive interaction they had engaged in and noted whether it was expressed aggressively or through other tactics. Each woman received a score for the fraction of her competitive interactions that were expressed using physical aggression, verbal aggression, nothing overt, and so on. Hormones (total testosterone, free testosterone, androstenedione, estradiol, and cortisol) were measured in serum early in the follicular phase. Results indicate that women with low levels of androstenedione and total testosterone were less likely to express their competitive feelings overtly, while women with high levels of androstenedione were more likely than other women to express their competitive feelings through verbal aggression. Estradiol was unrelated to competitive tactics, but women with high estradiol levels reported fewer competitive interactions over athletics than did other women. Aggr. Behav. 29:107–115, 2003. © 2003 Wiley‐Liss, Inc.     

Tell me who you are,and I will tell you how you feel?

Surprisingly little is known about the suggested mediator role of emotional intelligence and mood‐regulation regarding the relationship between personality and subjective well‐being. Three independent samples were administered to investigate whether EI and mood‐regulation served as mediators for subjective well‐being beyond personality. Using structural equation modelling, the authors demonstrated the superior role of extraversion and neuroticism in explaining satisfaction with life, happiness, positive and negative affect. Consistent mediation effects were found for the trait meta‐mood of repair. Contrary to expectations, the remaining variables (attention, clarity, self‐efficacy of affect regulation) did not mediate the relationship between personality and well‐being; neither did they show substantial incremental validity in explaining variance in SWB. Results are discussed with regard to methodological issues and practical implications. Copyright © 2009 John Wiley & Sons, Ltd.     

An exploration of the moderating effect of trait emotional intelligence on memory and attention in neutral and stressful conditions

Trait emotional intelligence (trait EI) refers to individual differences in the experience, perception, regulation, and utilization of emotions. Research has shown that trait EI moderated subjective and endocrine responses to both natural and laboratory stressors. This study explores, the cognitive processes underlying this effect, under the hypothesis that trait EI moderates the impact of stress on memory and/or attention. Results supported the hypothesis, but solely for the ‘regulation’ EI‐dimension (named self‐control or SC). In neutral conditions, high SC was characterized by an attentional focus to neutral material and a facilitated memory for positive events, whereas low SC was characterized by an attentional focus to emotional material (regardless of valence) and a facilitated memory for negative events. In stressful conditions, high SC individuals engaged attention to emotional material (regardless of valence) and recalled more negative events, while low SC individuals disengaged attention from emotional material and recalled more positive events.     

A longitudinal investigation of anxiety sensitivity in adolescence

This investigation sought to expand existing knowledge of anxiety sensitivity in a sample of high school students (N = 2,365) assessed over 4 years. The stability of anxiety sensitivity levels across assessment periods was examined, and cluster analyses were used to identify different developmental pathways in levels of anxiety sensitivity. Groups of adolescents with stable low, stable high, and escalating anxiety sensitivity levels were identified. Adolescents with stable high or escalating anxiety sensitivity were significantly more likely to report experiencing a panic attack than individuals with stable low anxiety sensitivity. Results also indicated that Asian and Hispanic adolescents tended to report higher anxiety sensitivity but that their anxiety sensitivity was less strongly associated with panic than that of Caucasian adolescents.     

Preference for online social interactions among young people: Direct and indirect effects of emotional intelligence

The social skills model of generalized problematic internet use predicts that individuals who perceive themselves as having low social competencies are at risk to develop a preference for online social interactions (POSI), which, in turn, might lead to compulsive use of Internet communication services. The present study aims to investigate if self-reported emotional intelligence (EI)—interpersonal and intrapersonal abilities—has an effect on POSI levels, and if this effect is mediated by the subjective importance attached to the major controllability (RC) and reduced non-verbal cues (RNVC) of computer mediated communication. 192 high schools and college students were recruited. Results from structural equation modeling show that Intrapersonal EI predicts both RC and RNVC, which, in turn, predicts the level of POSI. A partial mediation effect was found. On the other hand, Interpersonal EI is significantly associated with POSI, but this association cannot be explained by RC and RNVC. Its effect on POSI seems to be either direct or explained by variables not considered in the present study.     

Trait Emotional Intelligence,Self‐Reported Affect,and Salivary Alpha‐Amylase on Working Days and a Non‐Working Day

This study examined the relationship between trait emotional intelligence (EI) and variation in psychological (positive affect: PA, negative affect: NA) and psychophysiological (salivary alpha‐amylase: sAA) indicators among Japanese employees over 3 consecutive days (working day 1, non‐working day, working day 2). The analyses revealed that higher trait EI was associated across the days with higher PA, but not with NA. Moreover, diurnal sAA levels were lower in the high trait EI group than in the low trait EI group on the intervening non‐working day, and this difference between the EI groups continued to show a tendency to significance on working day 2. The results indicate that higher EI may be related to the preservation of higher levels of PA and lower levels of sympathetic activity in recovery in the naturalistic condition.     

Escalating Commitment in Individual and Group Decision Making: A Prospect Theory Approach

An explanation for escalating commitment based on prospect theory (Kahneman & Tversky, 1979) is extended to the group level of analysis. Hypotheses concerning the likelihood and degree of escalating commitment of individuals and groups were derived from the model and tested using six investment decision scenarios. Subjects responded to decision dilemmas in which substantial funds have been invested in a failing course of action. Subsequent investment would likely exacerbate although it could potentially reverse the situation. Consistent with hypotheses derived from the model, escalating commitment occurred in both individual and group decision making. Group decision making amplified trends apparent at the individual level in terms of the frequency with which escalation occurred and its severity. Although the results are consistent with a prospect-theory-based explanation of escalating commitment at two levels of analysis, support for the self-justification approach was also found. Motives for self-justification, however, do not appear to be a necessary condition for escalation to occur.     

A facet analysis of police officers' self‐reported use of suspect‐interviewing strategies and their Discomfort with Ambiguity

This study sought to establish: (i) whether tactics in police suspects interviews can be represented by two interacting facets (cognitive/emotional and coercive/facilitative) and (ii) whether a preference for coercive combinations are positively associated with Discomfort with Ambiguity (Kruglanski, 1989 ). Ninety‐nine police interviewers from the Crime Wing Headquarters of the Hong Kong Police completed a self‐report survey of preferred suspect interviewing tactics, as well as Chiu, Morris, Hong, and Menon (2000) version of the Need For Closure scale. Smallest Space Analysis (Guttman, 1968 ) revealed a duplex structure of cognitive and affective coercive/facilitative themes. Moreover, self‐report results indicated that high scorers on Discomfort with Ambiguity were more willing to use a wider variety of tactics (including more coercive cognitive and emotional tactics) than low scorers (who were more prudent in their constraint and willingness to stick with facilitative cognitive and emotional tactics). Copyright © 2007 John Wiley & Sons, Ltd.     

Mediation Tactics: A Comparison of Field and Laboratory Research1

This article responds to a concern that laboratory experiments, relative to field research, are poorly suited for the study of mediation. An overview of the study of mediation is presented. Methods of field and laboratory research on mediation are described. Then the issue of the generalizability of laboratory research to field settings is discussed. Finally, the results of field and laboratory research on mediation tactics are compared. Most research on when mediators choose to use specific tactics has been field research, but the few laboratory studies have provided comparable results. Both laboratory and field research have been employed to determine the effectiveness of mediation tactics in helping the parties to settle the dispute and fairly consistent results have been obtained across these settings. We conclude that laboratory experiments on mediation should not be considered inferior to field research methods, but rather should be considered complementary.     

Associations of Trait Emotional Intelligence with Social Support,Work Engagement,and Creativity in Japanese Eldercare Nurses

Work‐related resources can be positive antecedents of employee work engagement (WE) and creativity. Although trait emotional intelligence (EI) and social support may be crucial resources in nursing, their relationships with WE and creativity remain unclear. Hence, with special focus on the role of trait EI, we examined this relationship by applying the job demands‐resources (JD‐R) model. The participants were 489 eldercare nurses in Japan (female: n = 401; male: n = 88; age = 39.5 ± 11.0 years). The results showed positive associations between EI and the other studied variables. Furthermore, moderated mediation analyses revealed that higher trait EI enhanced the positive association among the triad of social support, WE, and creativity. The findings provide additional evidence that, in nurses, trait EI may be a noteworthy personal resource for creativity in the relationship between social support and WE.