Procedural justice and status: status salience as antecedent of procedural fairness effects

The current article explores status as an antecedent of procedural fairness effects (the findings that perceived procedural fairness affects people's reactions, e.g., their relational judgments). On the basis of the literature, the authors proposed that salience of the general concept of status leads people to be more attentive to procedural fairness information and that, as a consequence, stronger procedural fairness effects should be found. In correspondence with this hypothesis, Experiment 1 showed stronger procedural fairness effects on people's relational treatment evaluations in a status salient condition compared with a control condition. Experiment 2 replicated this effect and, in further correspondence with the hypothesis, showed that status salience led to increased cognitive accessibility of fairness concerns. Implications for the psychology of procedural justice are discussed.     

Folk conceptions of fairness and unfairness

This study sought to identify the standards people invoke when judging the fairness or unfairness of outcomes of everyday events, and to determine whether their standards of judgment vary according to the fairness of the outcome and to their perspective, i.e. whether the outcomes are ones they personally experienced or witnessed. The standards of fairness laypeople were found to invoke, even when unprompted, coincided with the standards social scientists have emphasized (e.g. distributive, procedural) in their theories of psychological justice. However, laypeople emphasized these standards differently when accounting for the fairness–unfairness of personal experiences versus those they had witnessed, and when accounting for fair versus unfair outcomes. As predicted, they were more likely to invoke procedural and interpersonal criteria when judging the fairness–unfairness of their own outcomes, but more likely to invoke distributive criteria when judging others' outcomes. Regardless of perspective, laypeople cited procedural criteria as the major determinants of their fairness judgements; but cited procedural, distributive and interpersonal criteria as comparably influential in determining their unfairness judgments. Copyright © 2000 John Wiley & Sons, Ltd.     

Absolute vs Relative Performance Rating Formats: Implications for fairness and organizational justice

The choice of performance rating format may influence employees' fairness perceptions. Participants in two studies, one consisting of 208 participants and the other of 393 participants, evaluated the fairness of common relative and absolute rating formats. The participants in the second study also evaluated the fairness of two rating formats, one absolute and one relative, presented in organizational contexts of varying procedural and distributive justice. Results indicate that not only are absolute formats perceived as more fair than relative formats, but differences in fairness perceptions also occur among relative and absolute formats. Furthermore, it appears that rating format influences procedural justice, especially when outcomes are perceived as fair. Implications for organizations' appraisal practices are discussed.     

Why managers should care about fairness: the effects of aggregate justice perceptions on organizational outcomes

This work examines the aggregation of justice perceptions to the departmental level and the business-unit level, the impact of these aggregate perceptions on business-unit-level outcomes, and the usefulness of the distinction between procedural and interpersonal justice at different levels of analysis. Latent variables analyses of individual-level and department-level data from 4,539 employees in 783 departments at 97 hotel properties showed that the 2 justice types exercise unique paths of impact on employees' organizational commitment and thus on turnover intentions and discretionary service behavior. Business-unit-level analyses further demonstrate paths of association between aggregate justice perceptions, aggregate commitment levels, and the business-unit-level outcomes of employee turnover rates and customer satisfaction ratings.     

Exchange fairness and employee performance: An examination of the relationship between organizational politics and procedural justice

Data obtained from a manufacturing firm and a newspaper firm in India were used to examine the relationship between organizational politics and procedural justice in three separate studies. Study 1 constructively replicated research on the distinctiveness of the two constructs. Confirmatory factor analyses in which data from the manufacturing firm served as the development sample and data from the newspaper firm served as the validation sample demonstrated the distinctiveness of organizational politics and procedural justice. Study 2 examined the antecedents of the two constructs using data from the manufacturing firm. Structural equation modeling (SEM) results revealed formalization and participation in decision making to be positively related to procedural justice but negatively related to organizational politics. Further, authority hierarchy and spatial distance were positively related to organizational politics but unrelated to procedural justice. Study 3 examined the consequences of the two constructs in terms of task and contextual performance using data from the newspaper firm. Results of SEM analysis revealed procedural justice but not organizational politics to be related to task performance and the contextual performance dimensions of interpersonal facilitation and job dedication.     

A trickle-down model of organizational justice: relating employees' and customers' perceptions of and reactions to fairness

This study developed and tested a trickle-down model of organizational justice that hypothesized that employees' perceptions of fairness should affect their attitudes toward the organization, subsequently influencing their behaviors toward customers. In turn, customers should interpret these behaviors as signals of fair treatment, causing them to react positively to both the employee and the organization. The model was tested on a sample of 187 instructors and their students. The results revealed that instructors who perceived high distributive and procedural justice reported higher organizational commitment. In turn, their students reported higher levels of instructor effort, prosocial behaviors, and fairness, as well as more positive reactions to the instructor. Overall, the results imply that fair treatment of employees has important organizational consequences because of customers' attitudes and future intentions toward key service employees.     

Toward understanding why fairness matters: the influence of mortality salience on reactions to procedural fairness

This article focuses on the question of why fairness matters to people. On the basis of fairness heuristic theory, the authors argue that people especially need fairness when they are uncertain about things that are important to them. Following terror management theory, the authors focus on a basic kind of human uncertainty: fear of death. Integrating these two theoretical frameworks, it is proposed that thinking about their mortality should make fairness a more important issue to people. The findings of three experiments support the authors' line of reasoning: Asking participants to think about their mortality led to stronger fair process effects (positive effects of perceived procedural fairness on subsequent reactions) than not asking them to think about mortality. It is argued that these findings suggest that fairness especially matters to people when they are uncertain about fundamental aspects of human life such as human mortality.     

The sunny side of fairness: preference for fairness activates reward circuitry (and disregarding unfairness activates self-control circuitry)

Little is known about the positive emotional impact of fairness or the process of resolving conflict between fairness and financial interests. In past research, fairness has covaried with monetary payoff, such that the mental processes underlying preference for fairness and those underlying preference for greater monetary outcome could not be distinguished. We examined self-reported happiness and neural responses to fair and unfair offers while controlling for monetary payoff. Compared with unfair offers of equal monetary value, fair offers led to higher happiness ratings and activation in several reward regions of the brain. Furthermore, the tendency to accept unfair proposals was associated with increased activity in right ventrolateral prefrontal cortex, a region involved in emotion regulation, and with decreased activity in the anterior insula, which has been implicated in negative affect. This work provides evidence that fairness is hedonically valued and that tolerating unfair treatment for material gain involves a pattern of activation resembling suppression of negative affect.     

Exploring the neural basis of fairness: A model of neuro-organizational justice

Drawing from the literature in neuroeconomics, organizational justice, and social cognitive neuroscience, I propose a model of neuro-organizational justice that explores the role of the brain in how people form fairness judgments and react to situations of fairness and/or unfairness in organizations. The model integrates three levels of analysis: (a) behavioral, (b) mental (cognitive and emotional), and (c) neural. The behavioral level deals with motivated actions displayed by the individual; the mental level deals with information processing mechanisms and emotional arousal; and the neural level concerns the brain systems instantiating mental processes. The paper also describes a fairness theory of mind that could help managers improve their ability to create fair working environments. The model’s implications for further research and management practice are discussed.     

Negative Perfectionism: Examining Negative Excessive Behavior in the Workplace

The present paper explores the concept of negative perfectionism in the workplace. Negative perfectionism is unremitting and compulsive behavior in the process of striving to meet one's goals. We proposed that 4 types of negative or excessive behavior result from negative perfectionism in organizational settings: compulsive behavior, neurotic behavior, imposter behavior, and narcissistic behavior. Self-concept-based motivation theory was used as a framework for understanding how inaccuracies or inconsistencies between the evaluation of one's behavior in the workplace (goal-setting behavior) and the type of feedback cues to which one decides to attend (feedback-seeking behavior) might lead to these types of negative or excessive behaviors. Personal and managerial implications of negative perfectionism in organizational settings are discussed.

. . . when personal characteristics grate harmfully on others or significantly derail the success of the persons themselves, psychologists regard them not just as personality traits, but as personality disorders.

—Miller (1998)     

The biological bases of unfairness: Neuroimaging evidence for the distinctiveness of procedural and distributive justice

A classic debate in the organizational justice literature concerns the question of whether procedural justice and distributive justice are independent constructs. We investigate this question by using fMRI methods to examine brain activation patterns associated with procedural and distributive unfairness. We observed a clear dissociation of activation between these two forms of justice, and only a minimal amount of shared activation in the hypothesized regions. Specifically, unfair procedures evoked greater activation in parts of the brain related to social cognition, such as the ventrolateral prefrontal cortex (VLPFC) and the superior temporal sulcus (STS), whereas unfair outcomes evoked greater activation in more emotional areas of the brain, such as the anterior cingulate cortex (ACC), anterior insula (AI) and the dorsolateral prefrontal cortex (DLPFC). We interpret the findings as supporting the notion that the two forms of justice reflect distinct constructs, while recognizing that, as forms of justice, they are closely related nomologically.     

Uncertainty management: the influence of uncertainty salience on reactions to perceived procedural fairness.

On the basis of fairness heuristic theory, it is argued in this article that people especially need fairness when they are reminded about aspects of their lives that make them uncertain. It is therefore proposed that thinking about uncertainty should make fairness a more important issue to people. The findings of 3 experiments support this line of reasoning: Asking (vs. not asking) participants 2 questions that solicited their thoughts and feelings of being uncertain led to stronger effects of perceived procedural fairness on participants' affective reactions toward the way they were treated. It is argued that these findings suggest that fairness matters to people especially when they are trying to deal with things that make them uncertain. An implication of the current findings therefore may be that fairness is important to people because it gives them an opportunity to manage uncertain aspects of their lives.     

Workplace fairness and emotional exhaustion in Nigeria police: the moderating role of gender

This study examined the moderating role of gender in the relationship between perceived workplace fairness and reported level of emotional exhaustion among a sample of Nigeria police. A total of 214 participants took part in the cross-sectional survey. Results of the moderated hierarchical regression analysis provided support for gender as a moderating variable in the relationship between perceived workplace fairness and emotional exhaustion, such that perceived workplace fairness was a stronger predictor of emotional exhaustion among male police than for female police. The practical implications for the management of emotional exhaustion in general, and for the Nigeria police in particular, were emphasized.     

Personal deserving versus justice for others: An exploration of the justice motive

Two expriments were conducted to test implications derived from Lerner's formulation of the “justice motive.” The experimental paradigm provided subjects with an opportunity to earn money in exchange for participation in future experimental sessions. Subjects who were offered “just” pay for their efforts volunteered significantly more of their time when their efforts would help a needy victim than when they would not. Moreover, when subjects were left with just pay, they offered more of their time when a portion of their pay was to go to a victim than when they received the entire wage themselves. When the pay subjects were to receive was less than deserved, however, the opportunity to help a victim did not affect their response level. The importance of these results for understanding helping behavior is considered, as is the compatibility of these results with other theoretical models.     

工作场所文明行为：从内隐的自我提升到外显的组织优化

工作场所文明行为是一种在组织文化下, 基于社会和组织角色义务的, 传达礼貌和尊重的主动性行为, 是一种向内要求自我控制, 向外主张尊重传达的行为, 它对于个体自身性格的塑造、组织中人际关系的改善以及文明氛围的培养都具有积极意义。在员工-员工、领导-下属、员工-顾客等关系中, 工作场所文明行为发挥着增进同事情谊、促进合作、增强领导力、建立信任、提升绩效等作用。未来的研究应该进一步厘清工作场所文明行为与不文明行为的关系, 运用动态视角研究它们发生、发展和被感知的机制, 以及这两种行为能否相互转化等问题。     

Anticipatory injustice among adolescents: age and racial/ethnic differences in perceived unfairness of the justice system

The present study examines age differences in anticipatory injustice, or the expectation of unfair or discriminatory treatment in the legal system. 1,393 adolescents and young adults from the community or from detention centers and jails were interviewed regarding demographic and justice system experience, intelligence, expectations about fair treatment, and legal decisions. African Americans and Latinos and those with more system experience expected greater injustice across multiple legal contexts. Anticipatory injustice increased with age among African Americans and those with the most system experience. It also predicted choices about police interrogation, attorney consultation, and plea agreements. Anticipations of injustice during adolescence may affect future interactions with court officials as well as more general constructs of legal socialization.     

Workplace creativity: Psychological,environmental, and organizational strategies

This study used an experimental approach to investigate the conditions under which creative outcomes should be expected from the interplay of individual creativity, the innovation orientation of the organizational culture, and the rewards distribution rules. The results of this study suggest that the individual creativity of technically educated people working in group settings constitutes a predominant factor in the creative performance of its members and in the overall group creative performance. Moreover, consistent with predictions derived from previous person-environment fit studies, the innovation orientation of the organizational culture enhanced the creative behavior of groups formed by more creative individuals, but it did not significantly increase the creative behavior of groups formed by low-creativity individuals. Finally, rewards distribution rules that generate intra-group competition seem not to directly improve or impair individual creative behavior or the final group creative outcome.     

Measured fairness, situated justice: feminist reflections on health care rationing

Bioethical discussion of justice in health care has been much enlivened in recent years by new developments in the theory of rationing and by the emergence of a strong communitarian voice. Unfortunately, these developments have not enjoyed much in the way of close engagement with feminist-inspired reflections on power, privilege, and justice. I hope here to promote interchange between "mainstream" treatments of justice in health care and feminist thought.     

Workplace fairness and emotional exhaustion in Nigeria police: The moderating role of gender

Abstract

This study examined the moderating role of gender in the relationship between perceived workplace fairness and reported level of emotional exhaustion among a sample of Nigeria police. A total of 214 participants took part in the cross-sectional survey. Results of the moderated hierarchical regression analysis provided support for gender as a moderating variable in the relationship between perceived workplace fairness and emotional exhaustion, such that perceived workplace fairness was a stronger predictor of emotional exhaustion among male police than for female police. The practical implications for the management of emotional exhaustion in general, and for the Nigeria police in particular, were emphasized.