Thinking Creatively at Work: Organization Influences on Creative Problem Solving

In this article, we consider how peoples' creative problem solving efforts are influenced by characteristics of the organizations in which they work. We begin examining the situations which call for creative problem solving at work. We then consider the kinds of processes people must apply to solve these problems. Additionally, we describe certain organizational variables that might help or hinder effective application of these processes.' Some conclusions-are drawn concerning how these variables act to influence creative problem solving at work. The implications of these observations for future research are discussed.     

Individual problem‐solving styles and attitudes toward divergent thinking before and after training

ABSTRACT:

Afield experiment was conducted to examine the mediating effect of individual creative problem‐solving style on the impact of training in creative thinking. This intensive hands‐on training emphasized a specific three‐phase process which synchronizes divergence and convergence in problem‐finding, problem‐solving, and implementation. Two attitudes associated with divergent thinking were measured before and after training. The sample was comprised of a mixture of organizational members representing both managers (n = 90) and non‐managers (n = 66) and a variety of functional specialties, hierarchical levels, and types of business organizations. The most significant finding was that the optimizer style of creative problem‐solving improved more than the other three styles (generator, conceptualizer, and implementor) on measures of both creative thinking attitudes.     

Creativity: The individual,the systems,the approach

The theory that different ideation-evaluation (I-E) ratios are optimal for creative problem solving in different fields of endeavor in organizations is presented. Preliminary field data (n = 622), which support the theory, are reported. As predicted, higher I-E ratios were found for work classified as more problem finding in nature, such as research; lower ratios were found for work classified as more solution implementation in nature, such as manufacturing; moderate ratios in-between were found for work classified as more problem solving in nature, such as nonprofit organization administration. Implications for training and for increasing the understanding of innovation in organizations are discussed.     

Deliberate Insight in Team Creativity

Preliminary analysis of data collected from trained expert facilitators of ad hoc creative teams suggests that complex analytical techniques such as costed function modeling and decision criteria matrix may have far more impact upon a team's creative effectiveness than frequently researched measures such as idea quantity. An intriguing relationship in these data between complex creativity and the amount of time spent in evaluating ideas and planning their implementation seems to suggest that a shift in definitional focus from ideas to the insights which reveal those ideas may facilitate both research into team creativity and planning of more effective team problem solving.     

竞争与情绪对顿悟的原型启发效应的影响

以汉字字谜为材料, 采用“原型学习-问题测试”范式, 考察不同竞争水平(高、中、低竞争强度和无竞争)情境下诱发的情绪效价(积极、中性和消极)对顿悟中的原型启发的影响。结果发现：1)竞争水平对字谜问题解决中的原型启发有显著影响, 低强度竞争水平最有利于靶字谜问题的解决, 中等强度和高强度下效果次之, 无竞争条件下效果最差; 2)诱发情绪对靶字谜问题解决的原型启发也有显著影响, 消极情绪和中性情绪下比积极情绪下靶字谜的正确率更高; 3)有无竞争与情绪效价之间的交互作用显著, 体现了竞争和情绪这两种动力相关因素在原型启发中的动力作用不是独立的。     

Enhancing Digital Fluency through a Training Program for Creative Problem Solving Using Computer Programming

The purpose of this paper is to propose a training program for creative problem solving based on computer programming. The proposed program will encourage students to solve real‐life problems through a creative thinking spiral related to cognitive skills with computer programming. With the goal of enhancing digital fluency through this proposed training program, we investigated its effects. Two sets of experiments were performed in which 119 typical students and 30 younger, gifted students participated. Two synthetic creative problem solving tests, which had a high correlation with logical ability, scientific problem solving ability and divergent thinking ability, were developed to measure creative problem solving ability. We provided the treatment group with a paper‐based booklet with relevant problems developed specifically for that group. ANCOVA statistical procedures were used to analyze the pre‐ and post‐synthetic creative problem solving tests. The findings of our study are as follows: with typical students, the originality of the treatment group outperformed the control group, a result that was compatible with previous research. With gifted students, the fluency of the treatment group outperformed the control group, and overall creative problem solving ability was enhanced. Remarkably, fluency increased significantly, a notable difference from the results of prior studies. In conclusion, we inferred that, given the definition of digital fluency, if creative problem solving ability is enhanced by a training program for creative problem solving based on computer programming, digital fluency will ultimately be improved. In this paper, we discuss the result of fluency enhancement that contradicts prior research. We suggest that this training program could be a new learning environment for the students who have grown up with digital media.     

A Self‐Report Measure of Productive Thinking in Solving Insight Problems

There is broad agreement among executives on the importance of innovation and creativity in organizations. The paper aimed to provide information on the effectiveness of a new cognitive style inventory, the Productive‐Reproductive Thinking Inventory (P‐R), in identifying people with creative problem‐solving potential. Participants completed the P‐R Inventory, Kirton's Adaption‐Innovation Inventory (KAI), the Assimilator‐Explorer Inventory, self‐rating of insight problem‐solving, and a battery of insight problem‐solving tasks under controlled conditions. The P‐R scale was a significant predictor of problem‐solving performance and insight self‐ratings and correlated significantly with KAI and AE scores. In addition, the results supported distinguishing two types of reproductive thinking which are differentially associated with insight performance. The distinction was supported by confirmatory factor analysis and structural equation models. Using controlled conditions may limit the generality of the findings and further research should be carried out in applied settings. The P‐R inventory is short and easily administered and may provide HR professionals with a useful screening tool for assessing creative problem‐solving potential. The measure differs from the KAI in several ways that may offer advantages for creativity researchers in that it is non‐proprietary, based on well‐established psychological constructs, and is more particularly applicable to insight problem‐solving.     

Beliefs And Creative Performance: Relationships Across Three Tasks

Creative work occurs on novel, ill‐defined tasks. By virtue of their ambiguity and complexity, however, creative tasks allow the situation to be construed in a number of ways. Accordingly, one might argue that beliefs, as interpretive structures, would be related to performance on creative problem‐solving tasks. To test this proposition, a battery of measures was developed to assess people's beliefs. Subsequently, 195 undergraduates were asked to work on three creative problem‐solving tasks. When quality and originality ratings, reflecting performance on the creative problem‐solving tasks, were regressed on the beliefs, multiple correlations in the low .40s were obtained. It was found that beliefs consistent with the nature of the task were those most likely to be related to performance. The implications of these findings are discussed with respect to the role of beliefs in shaping people's creative problem‐solving activities.     

Conceptual Combinations and Subsequent Creativity

Conceptual combination has been advocated as an important component of creativity, but relatively little research has investigated its importance. Two experiments were designed to extend previous research on the relationship between performance on conceptual combination tasks and subsequent performance on creativity tasks. Both experiments involved the generation of category exemplars and manipulated the type of conceptual combination experience and whether the items presented were related or unrelated to one another. In the first experiment, this was followed by a brainstorming task (divergent thinking) and in the second experiment by a creative problem solving task (convergent thinking). Contrary to expectations, the condition that required conceptual combinations did not enhance the generation of the number and originality of exemplars. As predicted, exposure to unrelated items led to more original products than related ones. The conceptual combination task with related items was predictive of performance on the creative problem solving task but not the divergent thinking task. Performance on the divergent task was related to the generation of exemplars for unrelated items. These results suggest that the conceptual combination task taps creative problem solving rather than divergent creativity.     

Imitation and Creativity: Beneficial Effects of Propulsion Strategies and Specificity

Prior studies examining imitation of exemplar solutions have produced a mixed pattern of findings with some studies indicating that exemplar imitation contributes to creative problem‐solving and other studies indicating that it may inhibit creative problem‐solving. In the present effort, it is argued that the effects of exemplar imitation on creative problem‐solving depend on the strategies people use when working with exemplars. In the present study, people were asked to provide advertising campaigns in response to a marketing problem. Prior to starting work on this problem, manipulations were made in exemplar content. Imitation strategies used in problem‐solving, for example, forward incrementation, and redefinition, were assessed. It was found that imitation strategies were strongly related to the production of higher quality, more original, and more elegant advertising campaigns. Moreover, use of these strategies was facilitated when more specific information was presented in exemplar solutions. The implications of these findings for understanding the role of imitation in creative problem‐solving are discussed.     

Predicting Creative Problem-Solving in Math From a Dynamic System Model of Creative Problem Solving Ability

Six attributes of creative problem-solving ability were investigated as predictors of creative problem solving ability in math. A total of 409 Taiwanese fifth and sixth graders were administered the recently developed Creative Problem Solving Attributes Inventory and other corresponding established instruments that measure similar attributes. The Creative Problem Solving Attributes Inventory yielded valid and reliable data on creative problem solving attributes. Results also demonstrated that divergent thinking and domain specific knowledge and skills directly predicted math problem-solving ability, whereas divergent thinking, convergent thinking, motivation, general knowledge and skills, and environment indirectly predicted math problem solving ability. Implications for nurturing creative problem solving ability and limitations of the study are discussed.     

The affective consequences of artistic and scientific problem solving

Abstract

Although the influence of affect on creativity has received some theoretical and empirical attention, the role of affect as a consequence of creative problem solving has been neglected. This study is the one of the first to examine empirically the affect that results from creative problem solving. In a 2 (group) × 3 (time period) × 2 (task) factorial design, 122 art and science students were randomly assigned to complete an art or science task and to report on the kind and intensity of affect before, during, and after creative problem solving. It was predicted that art and science students would report different levels of affect only after the insight, not before or during, and that the effects of task, not just group, would contribute to affective variability between art and science students. Science students reported similar levels of (positive) affective intensity before and during creative insight as art students. It was only after the insight that art students reported more intense affective experiences than science students. Task differences accounted for a significant amount of variance in affective intensities, but primarily for art-oriented subjects. These findings suggest that viewing affect as a dependent variable of cognition, rather than primarily as an independent variable, is a direction that would benefit the field of empirical work on cognition and emotion. Current cognitive theories of emotion offer much potential in understanding the affective consequences of creative problem solving.     

CULTIVATING IMAGINATION: FACTORS THAT ENHANCE AND INHIBIT CREATIVITY IN BRAINSTORMING GROUPS

The great majority of researchers and theorists agree that in order for organizations and societies to adapt to their rapidly changing environments they must have creative approaches to problem solving. One technique that continues to have promise as a method for generating creative alternatives to complex problems is brainstorming. Yet, despite almost 30 years of research on the process, controversies still exist concerning its approach and methods for stimulating creativity. This study was designed to explore a number of inconsistent findings present in earlier brainstorming research. Results provide clarification for some incongruities, but for others suggest the need for additional research. In particular, analyses indicate that group composition affects member productivity, perceptions of status differentiation, and satisfaction with the group.     

Unconscious processing modulates creative problem solving: Evidence from an electrophysiological study

Previous behavioral studies have identified the significant role of subliminal cues in creative problem solving. However, neural mechanisms of such unconscious processing remain poorly understood. Here we utilized an event-related potential (ERP) approach and sandwich mask technique to investigate cerebral activities underlying the unconscious processing of cues in creative problem solving. College students were instructed to solve divergent problems under three different conditions (conscious cue, unconscious cue and no-cue conditions). Our data showed that creative problem solving can benefit from unconscious cues, although not as much as from conscious cues. More importantly, we found that there are crucial ERP components associated with unconscious processing of cues in solving divergent problems. Similar to the processing of conscious cues, processing unconscious cues in problem solving involves the semantic activation of unconscious cues (N280–340) in the right inferior parietal lobule (BA 40), new association formation (P350–450) in the right parahippocampal gyrus (BA 36), and mental representation transformation (P500–760) in the right superior temporal gyrus (BA 22). The present results suggest that creative problem solving can be modulated by unconscious processing of enlightening information that is weakly diffused in the semantic network beyond our conscious awareness.     

Metaphors and creative thinking

This study examined how working memory plays different roles in open-ended versus closed-ended creative problem-solving processes, as represented by divergent thinking tests and insight problem-solving tasks. With respect to the analysis of different task demands and the framework of dual-process theories, the hypothesis was that the idea generation in a divergent thinking test relies more on associative, effortless system 1 processing, but insight problem solving requires rule-based, resource-limited system 2 processing, in addition to system 1 processing. Since system 1 was suggested to be more active in resource deprivation conditions, Experiment 1 adopted the dual-task paradigm, which increased participants' working memory load. The results showed that divergent thinking performance was enhanced and insight problem-solving performance was hindered. Experiment 2 using the individual differences approach found that individuals' working memory capacity correlated with insight problem solving but not with divergent thinking performance, indicating a possible involvement of system 2 processing in insight problem solving. These findings suggested that open-ended and closed-ended creative problem solving involve different processes and helped to clarify some past inconsistencies when considering the relationship of factors with creativity.     

Transformational Leadership and Creative Problem‐Solving: The Mediating Role of Psychological Safety and Reflexivity

Previous research has pointed to the importance of transformational leadership in facilitating employees' creative outcomes. However, the mechanism by which transformational leadership cultivates employees' creative problem‐solving capacity is not well understood. Drawing on theories of leadership, information processing and creativity, we proposed and tested a model in which psychological safety and reflexivity mediate the effect of transformational leadership and creative problem‐solving capacity. The results of survey data collected at three points in time indicate that transformational leadership facilitates the development of employees' creative problem‐solving capacity by shaping a climate of psychological safety conducive to reflexivity processes. However, the findings also indicate that psychological safety is related both directly and indirectly, through reflexivity, to employees' creative problem‐solving capacity. This study sheds further light on the ways in which transformational leaders help to develop and cultivate employees' capacity for creative problem‐solving.     

Chronic job stressors and job control: Effects on event‐related coping success and well‐being

The present study investigates how chronic work characteristics relate to situational work characteristics, and their effect on outcomes such as well‐being, problem solving, and calming down. It also examines how the relationship between situational work characteristics and coping strategies affect these outcomes. Based on an event‐sampling approach, 23 employees of a counselling agency reported 120 stressful events over 7 days, yielding 92 work‐related and 28 private events. Multi‐level analyses revealed that with regard to chronic conditions, job control was positively associated with successful calming down and problem solving in stressful situations, whereas job stressors were negatively related to immediate well‐being. Chronic stressors and job control can be seen as ‘background’ variables that influence the response to stressful events. For situational factors, stressfulness was negatively associated and controllability was positively associated with immediate well‐being and problem solving. In addition, problem‐focused coping predicted positively situation‐related success in calming down and problem solving. An effect on well‐being was found when situational controllability was high, confirming the active coping rule of Perrez and Reicherts (1992) . Palliative coping was positively related to successful calming down.     

Self‐Directed Learning in Creative Activity: An Ethnographic Study in Technology‐Based Work

Under conditions of rapid changes in working life, there is an urgent need to examine the nature of creativity and learning in organizations. The aim of this study was to investigate the nature of self‐directed learning (SDL) practices in creative activity in technology‐based work. We focus on both individual and collective practices but also on the importance of organizational culture. The data consist of 46 interviews and observational field notes collected from participating organizations. Thematic and ethnographic analyses were utilized as tools to reveal the nature of SDL in creative activity. We found three themes describing of the nature of SDL in creative activity: a combination of individual and collective action, solving common problems through dialogue and discussions, and the organizational culture framing SDL in creative activity. Based on the findings, we provided support for that SDL in creative activity is manifested as a socio‐cultural phenomenon and SDL practices are intertwined with creative activity. We discovered organization cultural frames that can support the realization of SDL and creative activity in working life. However, more research on the relationship between these phenomena and the conditions for their realization is needed.     

Effects of Group Training in Problem‐Solving Style on Future Problem‐Solving Performance

Seventy‐five participants from one suburban high school formed 21 teams with 3–4 members each for the Future Problem Solving Program International (FPSPI). Students were selected to participate in either the regular FPSPI or an enhanced FPSPI, where multiple group training activities grounded in problem‐solving style were incorporated into a 9‐week treatment period. An ANCOVA procedure was used to examine the difference in team responses to a creative problem‐solving scenario for members of each group, after accounting for initial differences in creative problem‐solving performance, years of experience in FPSPI, and creative thinking related to fluency, flexibility, and originality. The ANCOVA resulted in a significant difference in problem‐solving performance in favor of students in the treatment group (F(1, 57) = 8.21, p = .006, partial eta squared = .126, medium), while there were no significant differences in years of experience or creativity scores. This result led researchers to conclude that students in both groups had equivalent creative ability and that participation in the group activities emphasizing problem‐solving style significantly contributed to creative performance.