Les violences externes au travail : facteurs générateurs,perceptions et réactions des agents

External violences are the violences exerted against an employee on his workplace. The phenomenon constitutes an increasing risk, in particular for the employees in relation with a public. This article presents a research undertaken within a social structure, worked out starting from problems which relate to the identification of external violences, perceptions and reactions located of the agents in daily relation with users; starting from a collection of data resulting from interviews and observations on three sites. The article points the multi-determined character of violences and the strategies put in work by the agents to cope with it. In that, he questions the phenomenon within the organizations of service in link with the complexity of the situations of the users.     

Les transformations du marché du travail et des organisations : enjeux de maintien au travail et de mobilité professionnelle

This article examines the impacts of the changes in the labor market and organizations as well as their effects on women executives’ job retention and professional mobility. This research is rooted in a qualitative approach based on 51 individual interviews with female executives. The results reveal that the work of women executives is organized around financial goals and could entail risks such as loss of meaning. In these contexts, women developpe resistance or collaboration strategies to integrate and stay at work. These strategies have consequences on their professional mobility.