ASSERTIVENESS AS A COMMUNICATION CONSTRUCT

Previous research in assertiveness has often failed to differentiate the behaviors to be subsumed within the construct. The purpose of this study was twofold: (1) to isolate and define the subconstructs of assertiveness as they emerged from the structure of two assertive inventories—the Rathus Assertiveness Schedule and the College Self Expression Scale; (2) to evaluate assertiveness as a communication construct by examining it in the framework of two measures of communicator style—a Communicator Style Measure and a test of Predispositions toward Verbal Behavior. Results revealed that the assertiveness measures related to the expected subconstructs of communicator style. Assertiveness, as evidenced by low anxiety, dominance, contentiousness, and a refusal to be intimidated by others, correlated highly with measures of verbal intensity, talkativeness, and good communicator style.     

EXPLICATION AND TEST OF A COGNITIVE MODEL OF COMMUNICATION APPREHENSION: A NEW LOOK AT AN OLD CONSTRUCT

A cognitive model of the processes underlying the arousal of a state of communication apprehension is proposed. This model draws upon current work in cognitive science to specify the nature of the relevant structures and the nature of the processes that operate over those structures. An empirical test of the model indicates strong support in that the interaction of long-term memory contents and perceived evaluative ness of the situation was a significant predictor of anxiety. Additionally, the model allowed the prediction of changes in physiological arousal (heart rate) over time that closely paralleled observed heart rate.     

AN EXPLORATION OF COMMUNICATION AND PRODUCTIVITY IN REAL BRAINSTORMING GROUPS

This study analyzed the performance of individuals in real brainstorming groups in an attempt to determine the relationship between individual ideational output, perceptions of status within the group, and communication apprehension. Results of a multiple discriminant analysis suggest that persons who are high producers of ideas perceive fewer status differences among group members, perceive themselves as high status group members and are less apprehensive as communicators than those persons low in productivity. The linear combination of discriminating variables was able to successfully classify over 75% of the subjects into their actual output group.     

THE CONSTRUCT OF AROUSAL IN COMMUNICATION RESEARCH

The construct of arousal is pivotal to those who investigate the relationship between emotions and communication. This study seeks to compare Zillmann's and Mehra-bian's concepts of arousal in order to identify common ground between the theorists. The goal is, through such commonalities, to provide a more complete and useful framework for understanding arousal's role in communication. This common framework is important to those researchers who find merit in both Zillmann's and Mehrabian 's theories, important to those in the field who look for an understanding of human communication from a variety of viewpoints.     

COMMUNICATION AS AN INTENTIONAL,SOCIAL SYSTEM

The argument is presented that taking communication as intentional and as a social system is necessary although not sufficient for defining the concept of communication for scholarly and research purposes. To illustrate the tendency and the error of ignoring the sociality of communication the notion of “intrapersonal communication” is examined. It is contended that many authors reject “intention” as a defining attribute of communication as a result of a strong tendency toward seeing the concept only in a defective form, represented as “speaker's purpose” and that the sense of “intention” needs to be grounded in a prior notion of “intentionality.”     

ORGANIZATIONS AS COMMUNICATION STRUCTURES: AN EMPIRICAL APPROACH1

This research has the limited objectives of exploring the similarity among several organizational communication and formal organizational structural variables, showing the dynamic nature of organizational structure when viewed in a communication perspective, and providing a way of viewing organizations in which the mechanisms used to aggregate initial building blocks to provide pictures of organizations are clear. Three organizations were mapped in communication terms. The results of the mappings were used to suggest directions for future research in organizational communication.     

AN EXPLORATION OF MEMBER ROLES AS A MULTILEVEL LINKING MECHANISM FOR INDIVIDUAL TRAITS AND TEAM OUTCOMES

We use data from 220 individuals in 45 teams to examine team member roles as a cross-level linking mechanism between personality traits and team-level outcomes. At the individual level, peer ratings of task role behavior relate positively with Conscientiousness and negatively with Neuroticism and Extraversion. Peer ratings of social role behavior relate positively with Agreeableness and negatively with Openness to Experience. At the team level, a composition process of aggregation operates such that the mean for social roles corresponds with social cohesion. Compilation processes of aggregation also occur, as the variance of social roles corresponds negatively with task performance, and the variance of task roles corresponds negatively with cohesion. Skew of the distribution for social roles within each team—a measure of critical mass of members individually enacting the role—also correlates with social cohesion.     

INVOLVEMENT IN COMMUNICATION NETWORKS AS A PREDICTOR OF ORGANIZATIONAL COMMITMENT

This study examines the relationship between involvement in a job-related communication network and organizational commitment. The findings indicate a complex relationship that is moderated by the degree of job involvement. For employees who are not involved in their jobs, involvement in the job-related communication network functions to foster commitment to the organization. Two major conclusions are drawn: (1) the impact of involvement in communication networks on employee attitudes and behaviors may occur only for individuals with certain characteristics; and (2) previous studies that have reported main effects for individual variables on organizational commitment may need reinterpretation in light of the disordinal interaction obtained here. The possibility that different commitment processes operate for different kinds of employees is explored, with special emphasis on those employees for whom communication is a potent factor in determining attitudes. Implications for future research on the relationship between communication network involvement and other employee responses are discussed.     

PROGRAMMED INSTRUCTION AS A SOURCE OF GAIN IN COUNSELOR COMMUNICATION

This study investigated the effectiveness of programmed materials in interpersonal relations in improving the facilitation levels of counselor communication. Thirty Employment Service counselors were pre-tested by assessing response levels to representative client stimuli expression. The subjects were then given 10 hours of written, programmed instruction. Post-test scores indicated that statistically significant gains were realized in the communication of empathy and respect.     

AN EXPERIMENTAL ANALYSIS OF FACILITATED COMMUNICATION

We evaluated the authorship of messages produced through facilitated communication by 7 adults with moderate or severe mental retardation and their facilitators. The clients had been reported to be communicating fluently through facilitated communication. We controlled the facilitators' access to information to be communicated in two evaluation formats, naming pictures and describing activities. In both formats we conducted three conditions: (a) the facilitator and client had access to the same information, (b) the facilitator did not have access to the picture or activity, and (c) the facilitator was given false information about the picture or activity. The results showed that the clients typed the correct answer only when the facilitator had access to the same information, never typed the correct answer when the facilitator had no information or false information, and typed the picture or activity presented to the facilitator when it was different from the one experienced by the client. These results provide unequivocal evidence for facilitator control of typing during facilitated communication.     

AN ASSIMILATION THEORY PERSPECTIVE OF COMMUNICATION APPREHENSION

In this study, both the dynamic and stable qualities of communication apprehension are examined from an assimilation theory perspective. Based upon assimilation theory, PRC A scores obtained after an intervening speech performance are predicted from initial levels of communication apprehension and discrepancies between those initial levels and the levels of state anxiety experienced during speech performance. The results of multiple regression analysis indicate that both initial apprehension levels and the discrepancy variable contributed significantly to the prediction of post-intervention PRCA scores, a finding that supports an assimilation theory perspective of communication apprehension.     

AN ANALYSIS OF MAINTENANCE FOLLOWING FUNCTIONAL COMMUNICATION TRAINING

The multiple and long-term effects of functional communication training relative to a common reductive procedure (time-out from positive reinforcement) were evaluated. Twelve children participated in a functional analysis of their challenging behaviors (Study 1), which implicated adult attention as a maintaining variable. The children were then matched for chronological age, mental age, and language age and assigned to two groups. One group received functional communication training as an intervention for their challenging behavior, and the second group received time-out as a contrast. Both interventions were initially successful (Study 2), but durable results were achieved only with the group that received functional communication training across different stimulus conditions (Study 3). Students whose challenging behaviors were previously reduced with time-out resumed these behaviors in the presence of naive teachers unaware of the children's intervention history. The value of teaching communicative responses to promote maintenance is discussed as it relates to the concept of functional equivalence.     

AN INVESTIGATION OF THE INFORMATION PROCESSING FRAMEWORK OF ORGANIZATIONAL COMMUNICATION

The information processing framework of organizational communication is studied by introducing variables that reflect the individual's relationship to the organization; it is examined in terms of levels of information adequacy. This study focuses on explaining the variations in levels of information adequacy reported by organizational members. It emphasizes the importance of communicating sufficient information to employees irrespective of task-related communication needs. Findings from this study support an expanded information processing model of organizational communication. A revised model is proposed.     

AN INVESTIGATION OF COMPLIANCE-GAINING AS POLITENESS

This study considers an alternative perspective on the compliance-gaining phenomenon, specifically the theory of politeness articulated by Brown and Levinson (1978). They posit that all interaction is characterized by concern over the other person's autonomy needs and his or her desire to be liked, manifested in message behavior that addresses these needs (i.e., politeness). Brown and Levinson's typology of politeness strategies was translated into 32 items to which 155 respondents indicated likelihood of use and perceived politeness. Respondents assessed the items while imagining themselves in one of eight hypothetical scenarios created to manipulate the three situational factors posited as significant by Brown and Levinson: relationship distance, relationship power, and the magnitude of the request. A factor analysis reduced the 32 tactics to four underlying factors, which in turn served as one variable set for a canonical correlation whose second variable set was the situational factors and the agent's gender. Results indicated that females and persons in close relationships use more polite tactics than males and persons in more distant relationships. Secondarily, results also indicated that persons with power use less politeness than less powerful persons.     

FOUNDATION OF A COMMUNICATOR STYLE CONSTRUCT

The foundation of a communicator style construct is presented in this paper. The construct is stipulated to include communication variables which reflect the “way one verbally and paraverbally interacts to signal how literal meaning should be taken, interpreted, filtered, or understood.” Nine independent variables (dominant, dramatic, animated, open, contentious, relaxed, friendly, attentive, and impression leaving) and one dependent variable (communicator image) operationally define the construct. Two independent samples, the first with 80 subjects and 102 items and the second with 1,086 subjects and 51 items, are analyzed in terms of (1) how the variables cluster, (2) what dimensionality is embedded in the structure of intercorrelations, and (3) which variables best predict communicator image. Potentially, the construct provides a context for other communication variables, relates to perceptual processes, and explains interpersonal consequents.     

A COMMUNICATION MODEL OF PERSONAL SPACE VIOLATIONS: EXPLICATION AND AN INITIAL TEST

An earlier model of personal space expectations and their violations is expanded through specification of primitive terms, constitutive definitions, and the prepositional logic underlying the model. Five sample hypotheses are deduced and experimentally tested. Results generally support the model: violations by rewarding communicators produced more positive outcomes than violations by punishing communicators, and the relationships between distance and communication outcomes for each type of communicator were curvilinear.     

ACCURACY OF COMMUNICATION FROM AN EXTERNAL PUBLIC TO EMPLOYEES IN A FORMAL ORGANIZATION

As publics of organizations become larger, better organized and more powerful, communication from these publics into organizations becomes essential if the organization is to adapt to this portion of its environment. This article uses Grunig's multisystems theory of organizational communication and McLeod and Chaffee's coorientation paradigm to conceptualize which employees of an organization will achieve the highest level of accuracy with an external public and then uses data from a study of a large business firm to test the conceptualization. Results show that accuracy occurs only when special combinations of conditions are present. The article concludes that organizations cannot leave external communication to the initiative of individual employees but must form a unit to do “systemic” research on the organization's relationship with its environment.