The effects of experimenter's instructions, feedback, and praise on teacher praise and student attending behavior

Systematic use of experimenter's instructions, feedback, and feedback plus social praise was used to increase teacher praise for student attending behavior of three elementary school teachers. Experimenter's verbal interactions with teachers, teacher's verbal praise for student behaviors, and pupil attending behavior were recorded during baseline conditions. As the three successive experimental conditions were introduced first with Teacher A, then with Teacher B, in a multiple baseline design, behaviors of the experimenter, the two teachers, and eight students were measured and recorded. In the cases of Teachers A and B, experimental condition one (Instructions) and experimental condition two (Feedback) produced inconclusive results. Experimental condition three (Feedback Plus Social Praise) produced more teacher praise for student attending behavior. The entire "Package" of Experimenter's Instructions, Feedback, and Feedback Plus Social Praise was introduced to Teacher C in a single experimental condition. As in the cases of Teachers A and B, behaviors measured were: (1) the experimenter's verbal interactions, (2) the teacher's praise of students, and (3) the student's attending behavior. Introduction of the "Package" also produced more teacher praise for student attending behavior.     

Evaluation of staff management strategies to increase positive interactions in a vocational setting

The purpose of this study was to determine the minimal components of a self-management program necessary to increase positive interactions among staff and clients working in a vocational setting. Three interventions were implemented, as needed, in an additive fashion including: Instruction and Goal Setting, Self-management, and Feedback. Instruction and Goal Setting did not increase staff positive interactions to a criterion level of 30% of intervals. However, during the self-management phase, all staff increased their positive interactions with clients, but two staff required feedback to maintain their positive interactions at the criterion level. Measures of generalization, compliance, and acceptability showed that increases in positive interactions occurred outside the assessment sessions; staff were consistently employing the procedures; and staff found all procedures to be acceptable.     

Acceptability of behavioral staff management techniques

This study describes an extension of Kazdin's work on acceptability of behavior therapy methods to the assessment of acceptability in the developing field of behavioral staff management. An instrument for assessing acceptability of behavioral staff management techniques was developed and then used to assess staff evaluations of four techniques that have been researched in the staff management literature (instruction, reinforcement, punishment, self-management). The effects on acceptability of problem difficulty and duration of supervisor-staff interaction were also investigated. Staff identified the techniques as having differing degrees of acceptability, with instruction rated most acceptable, followed in order by self-management, reinforcement, and punishment. Ancillary studies supported the reliability and validity of the scale. Results are placed within the context of a recent behavioral supervision model, and discussed in terms of social validity and consumer satisfaction issues. Implications for delivering behavioral staff management interventions are presented.     

Evaluating the influence of problem function on treatment acceptability

Direct care staff from community agencies serving individuals with developmental disabilities rated the acceptability of two treatments, time out and guided compliance, applied to a problem behavior maintained by attention or escape. The results showed that time out was significantly more acceptable than guided compliance regardless of problem function. The results indicate that the less restrictive treatment was rated as more acceptable. However, the functional treatment was not rated as more acceptable than the nonfunctional treatment. ©1997 John Wiley & Sons, Ltd.     

Use of didactic training and feedback to improve quality and acceptability of progress notes written by direct-care staff on a psychiatric inpatient unit

Writing progress notes represent a critical activity of practicing clinicians in a variety of settings. They provide a way for medical practitioners, insurance companies, and others to communicate in a timely fashion regarding ongoing clinical care. Previous research showed that intervention components like didactic training, using note templates, and feedback improved the quality of progress notes. At least two questions remain despite several studies already addressing progress note writing. First, previous research most often used multiple intervention components to improve progress notes. Thus, the relative impact of two common components of interventions, such as didactic training and feedback, is unclear. Second, previous research has not evaluated the acceptability of improved progress notes for the practitioners that actually utilize them. Thus, the purpose of the current study evaluated the components of didactic training and feedback on improved progress note writing for four direct staff employed by a psychiatric inpatient unit. A second purpose of this study was to evaluate the acceptability of the training procedures by both (a) the direct-care staff participating in this study and (b) four members of the psychiatric treatment team that used direct-care staff progress notes to inform their clinical care. Results showed that feedback was necessary to improve the accuracy of progress notes for three of four participants. The direct-care staff reported the training procedures as acceptable and the treatment team noted improvements in the quality of the progress notes after intervention. These data will be discussed in terms of ways to arrange effective training programs to improve direct-care staff's progress notes.     

Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers

Customer service for bank tellers was defined in terms of 11 verbal behavior categories. An audio-recording system was used to track the occurrence of behaviors in these categories for six retail banking tellers. Three behavior management interventions (task clarification, performance feedback, and social praise), applied in sequence, were designed to improve overall teller performance with regard to the behavioral categories targeted. Clarification was accomplished by providing clear delineation of the various target categories, with specific examples of the behaviors in each. Feedback entailed presentation of ongoing verbal and visual information regarding teller performance. Praise consisted of verbal recognition of teller performance by branch managers. Results showed that clarification effects emerged quickly, producing an overall increase in desired behaviors of 12% over baseline. Feedback and praise effects occurred more gradually, resulting in overall increases of 6% and 7%, respectively. A suspension of all procedures led to a decline in overall performance, whereas reinstatement of feedback and praise was again accompanied by performance improvement. These findings extend the generality of behavior management applications and help to distinguish between possible antecedent and consequent effects of performance feedback.     

Expectation and autokinesis

The reported direction of autokinesis for naive observers is not biased by gaze deviations of 22.5 deg of arc. However, instructions to expect either “inward” or “outward” movement produce reports of autokinetic movement that are progressively biased in the expected direction. Instructions to expect “more” or “less” movement resulted in a decrease in the reported duration of apparent movement for the “less” group but no change for the “more” group. Response bias is not considered to play a role in these results. The results are discussed in terms of fixational bias and selective attention mechanisms of autokinesis.     

The Impact of Distributive Systems and Gender on Perceptions of Social Relations1

A total of 120 male and female students were assigned to one of three distributive systems. After completing four tasks, subjects wcre shown a picture of a group and asked to write a story about the people and events in the picture. Judges then rated the stories on four dimensions of social relations. The written responses of individuals working under variable bonus systems were rated significantly more “competitive,”“task-oriented,”“formal,” and “unequal (in power)” than those of subjects assigned to a flat-rate system. Stories written by males were significantly more competitive than those of females.     

Comparing choice and questionnaire measures of the acceptability of a staff training procedure

We compared questionnaire and choice measures of acceptability while evaluating effects of staff familiarity versus unfamiliarity with the system used to monitor performance during a training program. Staff members rated both monitoring formats equally favorably on the questionnaire, whereas when given a choice, they frequently chose the familiar format and never chose the unfamiliar format. These results suggest that traditional questionnaire evaluations may not be sufficiently sensitive measures of acceptability relative to choice measures.     

Adult perceptions of the infant as a function of gender labeling and observer gender

Four hundred sixty four adults rated a videotape of the activities of a 22-month-old infant whose gender was labeled differently with different subject groups. One group was told that the infant was male, a second group was told that the infant was female, and a third group was told that the infant was hermaphrodite, i.e., appeared to have the genitals of both sexes. Some subjects rated each activity as being either masculine or feminine (forced-choice method) while other subjects rated each activity with a neutral choice also available (free-choice method). The data indicate that, for both methodological groups, labeling the infant “male” resulted in significantly more activities being rated masculine than feminine, whereas the converse was true when the infant was labeled “female.” A label of “hermaphrodite” resulted in an approximately equal ratio of activities being rated as masculine and as feminine. There were no significant interaction (Gender Label × Observer Gender) for the forced-choice group, but for the free-choice group, significant interaction between child's gender label and observer's gender was found.     

Adolescent suicide prevention: Gender differences in students' perceptions of the acceptability and intrusiveness of school-based screening programs

Suicidal behavior is a significant problem among adolescents in the United States. Three types of school-based suicide prevention programs have been proposed to address this problem including curriculum programs, staff in-service training, and school-wide screening. The relative acceptability of these three programs among older adolescents was examined. The sample included 662 freshmen (496 females, 161 males) enrolled in a large private university. Respondents rated the degree to which they considered adolescent suicide to be a significant problem, and the acceptability, intrusiveness, and time demands of the three suicide prevention programs. A majority (85.9%) of the sample agreed that adolescent suicide was a significant problem. Significant gender differences were observed in relation to the acceptability ratings of the school-based suicide programs. Female participants rated the curriculum-based program and staff in-service training as more acceptable than male participants. In addition, female participants rated the curriculum-based program as significantly less intrusive and less time demanding than male participants. Implications of these findings for implementation of suicide prevention programs and for future research are discussed.     

TRAINING PARENTS IN BEHAVIORAL SELF-MANAGEMENT: AN ANALYSIS OF GENERALIZATION AND MAINTENANCE

This study examined the generalization and maintenance effects of three phases of parent training (Instructions plus Feedback and two Self-management Training phases) on levels of disruptive child behavior and the accuracy with which parents implemented programs. Data were collected from five families in three main settings: the initial training setting (the home), a variety of generalization settings in the community, and the family breakfast. A multiple baseline across subjects design was used. Instructions plus Feedback comprised instructing parents to use a range of behavior management procedures and provided home-based differential feedback concerning accuracy of program implementation. Self-management Training phases involved training parents in goal setting, self-monitoring, and planning skills, specific to their performance of appropriate parenting skills in generalization settings. Results indicated that the Instructions plus Feedback phase was sufficient to produce reduced levels of problem behavior at home and high levels of accurate implementation, but generalization effects out of home were equivocal. Self-management maintained reduced levels of problem behavior at home but, in addition, resulted in generalization effects in community settings for both children and parents. Maintenance probes 3 months following the program revealed the effects had been maintained.     

TREATMENT ACCEPTABILITY AND “FAKING GOOD”: ARE STAFF TELLING US WHAT THEY THINK WE WANT TO HEAR?

Treatment acceptability refers to how acceptable various treatment alternatives are to individuals who are subjected to and who implement those treatments. While treatment-acceptability research increases in popularity, some have questioned its usefulness. In particular, Schwartz and Baer (1991) question whether staff might be telling us what we want to hear, analogous to the phenomenon of test-takers “faking good” while taking personality tests. In this study, we sought to investigate the possibility of such bias in treatment-acceptability ratings. Direct-care staff at a large residential facility were presented with a clinical vignette and five treatment options to rate. They also received three different types of instructions (standard, “fake good,” and “prompted honesty”) designed to determine whether biases in ratings would appear. Results indicate that, under these conditions, staff do not fake good, i.e., there were no differences across instructional conditions. Collapsing across conditions, staff did differ in their ratings on the five treatment alternatives. Reasons for current results and suggestions for further research are discussed.     

EVIDENCE AND FALSIFICATION: CHALLENGES TO GREGORY PETERSON

In this reply to Gregory Peterson's essay “Maintaining Respectability,” which itself is a response to my “Is Theology Respectable as Metaphysics?” I elaborate upon my claims that theology treats God's existence as an absolute certainty immune to refutation and that modern science constitutes the canons of respectable reasoning for metaphysical disciplines. I conclude with some comments on Peterson's “In Praise of Folly? Theology and the University.”     

The Acceptability and Representativeness of Standardized Parent-Child Interaction Tasks

Analogue behavioral observation of structured parent-child interactions has often been used to obtain a standardized, unbiased measure of child noncompliance and parenting behavior. However, for assessment information to be clinically relevant, it is essential that the behavior observed be similar to that which the child normally experiences and elicits. Furthermore, assessment procedures should be socially appropriate and acceptable to participants in order to facilitate investment in the assessment, and potentially treatment, process. Although analogue tasks have been shown to have reasonable psychometric properties, the social validity of these methods has not been evaluated. This study examined the acceptability and representativeness of 4 widely utilized, laboratory-based parent-child interaction tasks in a sample of 43 nonreferred, 3- to 6-year old children and their mothers, who were of European-American or African-American ethnicity. Mothers rated the acceptability of each task and the degree to which it was representative of “typical” interactions occurring with the child. Repeated-measures analyses of variance revealed high levels of acceptability and representativeness for all tasks, but consistent differences across tasks. These ratings were predominantly stable over a 2-week period. Additionally, social validity ratings were significantly associated with parenting self-esteem, maternal ethnicity, child gender, and child age, but not child behavior problems. Limitations and implications of these findings for the assessment of parent-child interaction are discussed.     

Reply to Maryann Ayim

A response to Maryann Ayim's “In Praise of Clutter as a Necessary Part of the Feminist Perspective.”     

Training community residential staff: Evaluation and follow-up

The purpose of this study was to evaluate the effect of a comprehensive residential direct-care staff training program on staff knowledge, record keeping, habilitation delivery, and turnover. A 40-hour training course was presented to 18 direct-care staff employed in three community residential facilities (CRF), while 18 staff in three other CRFs were placed on a waiting list. Sixteen of 18 trained staff (89%) increased use of habilitation activities, averaging 35.44% programming after training. Only six (33%) of the staff on the waiting list increased programming. The effectiveness of training was assessed against the gains of developmentally disabled (DD) consumers. In the training group, 31 of 36 (86.11%) residents increased on-task behavior while only 7 of 22 (31.6%) of the waiting list residents increased on-task behavior. Training also yielded improved client program records and a 50% decrease in staff turnover. Follow-up over 12 months showed behavior maintenance. Results suggest that training based on clear learner objectives, presented using behavioral procedures, and taught to the entire staff including managers improves staff performance and client benefit.     

Behavioral staff management: An analogue study of acceptability and its behavioral correlates

This study examined the acceptability of four behavioral staff management techniques: instruction/ modeling, reinforcement, punishment, and self-management. Staff working with developmentally handicapped clients were randomly assigned to these conditions, which were presented in role-plays with a handicapped confederate, while the experimenter directed the management techniques toward the reinforcing behaviors of staff. Dependent variables included number of reinforcers delivered by the staff person, number of problems attempted by the confederate, and ratings of acceptability from staff. Instruction/modeling was most acceptable, followed, in order, by self-management, reinforcement, and punishment. A significant interaction showed number of reinforcers to increase only for instruction/modeling and self-management conditions.     

The Factor Structure of the State-Trait Anxiety Inventory: An Alternative View

Wagner and Copper (1963) reported high discriminative power for one score (the ACTivity score) of the Wagner Hand Test between (unskilled and semi-skilled) workers at Goodwill Industries, Akron, Ohio who had been rated “Satisfactory” or “Unsatisfactory” by their superiors.

An attempt to crossvalidate this finding, in a three-group design, in a large Western Canadian Plywood mill failed to produce the expected relationship; neither the ACT score, nor any of the other scores derived from this test showed any consistent trend in terms of postdicting activity level, or general acceptability of the 18 Ss involved in this study.