服务消费中多次情绪感染对消费者负面情绪的 动态影响机制

在深入剖析情绪感染心理机制的基础上,深入研究了在服务消费中多次情绪感染对消费者负面情绪的动态影响。作者采用实验法,使用真实情景录像作为刺激物,验证了在服务消费中,正向情绪感染和负向情绪感染都是真实存在的,并且服务人员的情绪、语言和行为都会对消费者负面情绪产生持续的动态影响,同时证实了情绪感染敏感度对情绪感染过程产生明显的调节作用。     

Religion and Mestrovic's postemotional society: The manufacturing of religious emotion

Work on the social theory of emotion has been growing in the last decade, but few have considered how these studies relate to the field of religion. This article is a detailed critical examination of the work of the Croatian‐American sociologist Stjepan Mestrovic and his idea of ‘postemotionalism’. It is an exploration of the implications of his work for understanding contemporary manifestations of religion. It first unfolds the context of Mestrovic's work on postemotionalism and then explores the development and meaning of the term. It follows a series of tensions in the concept between spontaneous and produced emotion and seeks to show how postemotionalism fails to consider adequately religious history, which has continually involved the process of repackaging ‘past emotions’. Despite these difficulties, Mestrovic's idea of postemotionalism is seen to provide not only a way to rethink emotion and rationality in religion, but a way of re-conceptualising so-called ‘individual’ religious emotion as part of wider political constructions developed through late capitalistic markets and the technology of mass media. Mestrovic's lack of concern with religion is considered, and the work of the French sociologist of religion Danie` le Hervieu-Le ger on ‘chain memory’ is introduced as a way of illuminating questions of religious tradition, memory and emotion in Mestrovic's work. The final section of the paper considers the ‘revivalist’ developments of Celtic Spirituality as an example of the micro-politics of postemotional religion.     

From children’s expressive control to emotion regulation: Looking back,looking ahead

Abstract

In 1984, Carolyn Saarni published an important cross-sectional study on the development of children’s expressive control. That paper, as with much of her early work, presaged interest in the development of emotion regulation and of the efforts to understand emotion regulation both in typical and at risk children. In this paper, we look back on Dr. Saarni’s work on expressive control and studies that used her creative disappointment task. We discuss conclusions from that work and how this germinal work on expressive control contributed to the study of the broader concept of emotion regulation. We look ahead to the next steps that carry this line of research forward contributing to the development of emotional competence and mental health.     

不同心理一致感个体压力情境下的情绪特点研究

以46名大学生为被试,利用“九洞仪”创设实验室压力情境,考察不同心理一致感个体压力情境下的情绪反应及恢复特点。结果表明：（1）压力情境下,高、低心理一致感个体的情绪反应存在显著性差异。高心理一致感个体出现较多的积极情绪,低心理一致感个体则以消极情绪体验为主。（2）低心理一致感压力情境诱发出的消极情绪显著多于积极情绪,消极情绪的诱发量较大。（3）压力任务后,高心理一致感个体在情绪恢复量上显著多于低心理一致感个体,心理健康的自我康复力较大。（4）压力任务前后,低心理一致感个体的消极情绪诱发量显著高于恢复量,在消极情绪变化上表现出“诱发多,恢复少”的特点。     

Mindful attention predicts greater recovery from negative emotions,but not reduced reactivity

This study investigated the role of dispositional mindful attention in immediate reactivity to, and subsequent recovery from, laboratory-induced negative emotion. One hundred and fourteen undergraduates viewed blocks of negative pictures followed by neutral pictures. Participants’ emotional responses to negative pictures and subsequent neutral pictures were assessed via self-reported ratings. Participants’ emotional response to negative pictures was used to index level of emotional reactivity to unpleasant stimuli; emotional response to neutral pictures presented immediately after the negative pictures was used to index level of emotional recovery from pre-induced negative emotion (residual negativity). Results indicated that mindful attention was not associated with the emotional response to negative pictures, but it was associated with reduced negative emotion in response to the neutral pictures presented immediately after the negative pictures, suggesting better recovery as opposed to reduced reactivity. This effect was especially pronounced in later experimental blocks when the accumulation of negative stimuli produced greater negative emotion from which participants had to recover. The current study extends previous findings on the relationship between dispositional mindfulness and reduced negative emotion by demonstrating that mindful attention may facilitate better recovery from negative emotion, possibly through more effective disengagement from previous stimuli.     

不同依恋风格者情绪调节策略的认知神经特点

情绪调节是依恋研究的重要方面。本文依托Gross的情绪调节理论和相关认知神经证据,阐述了三种依恋风格者的情绪调节特点。焦虑型依恋调节负性情绪时存在注意分配的优势和表达抑制的不足;调节正性情绪时还采用了情景选择和情景修正策略。回避型依恋调节两种效价情绪均使用了表达抑制,调节正性情绪时还使用了认知重评。安全型依恋使用认知重评、注意分配和情景修正策略,效价差异不突出。探讨依恋与情绪调节的关系,有利于改善非安全型依恋的情绪调节能力。     

A festschrift for Carolyn Ingrid Saarni

ABSTRACT

To introduce this special issue honoring Carolyn Saarni, this article provides a brief biography of her career. It highlights Carolyn’s foresight in integrating developmental science and counseling psychology to enlighten our understanding of the development of children’s emotional lives. It also describes some of her most creative research, studies that inspired many scholars to this day. It casts Carolyn’s contributions in the historical changes that have taken place in developmental psychology. Lastly, this article also previews the articles presented by contributing authors who count themselves among Carolyn’s colleagues. Those articles focus on research directions in the study of emotional competence, emotion regulation, emotion knowledge, and emotion socialization that have evolved from and been inspired by Carolyn’s rich contributions to developmental psychology.     

父母元情绪理念、情绪表达与儿童社会能力的关系

对341名学前儿童及其父母进行问卷调查, 考察父母元情绪理念、情绪表达与儿童社会能力的直接与间接关系。结果表明：(1) 父亲情绪教导对儿童社会能力有促进作用, 而情绪紊乱对儿童社会能力有阻碍作用; 父亲的积极情绪表达对儿童社会能力有促进作用, 消极情绪表达则有负向作用; 此外, 父亲情绪教导、情绪紊乱除了对儿童社会能力具有直接作用外, 还通过其情绪表达对儿童社会能力具有间接影响。(2) 母亲情绪教导对儿童社会能力具有积极作用, 而情绪紊乱则具有消极影响; 母亲积极情绪表达对儿童社会能力有促进作用, 而消极情绪表达对儿童社会能力无显著预测关系; 母亲情绪教导通过其积极情绪表达对儿童社会能力具有间接促进作用。     

Emotion Socialization in the Context of Family Risks: Links to Child Emotion Regulation

The current study expands upon the extant literature by examining the influence of contextual risk factors (e.g., parental psychological distress, household income, educational attainment) on parental responses to children’s emotional experiences. Participants included 97 ethnically and demographically diverse mother–child dyads with children ranging in age from 7 to 12. Mothers reported indicators of supportive and unsupportive emotion socialization practices, and measures of child emotion regulation and emotion dysregulation. Higher scores on the familial risk index were positively related to increased emotion dysregulation and negatively related to decreased emotion regulation through mediated effects of mothers’ unsupportive reactions to children’s negative emotional expressions. These findings suggest the importance of considering contextual influences on the emotion socialization process and offer potential avenues to foster adaptive emotional development in the context of high risk.     

Job skill discretion and emotion control strategies as antecedents of recovery from work

Recovery from work protects employees’ health and well-being, and therefore it is important to understand its antecedents. The aim of this study conducted among 183 middle-aged participants drawn from the Finnish Jyväskylä Longitudinal Study of Personality and Social Development was to examine whether job skill discretion and emotion control strategies (emotional rumination and emotional inhibition) are related to psychological aspects of recovery from work (subjective recovery evaluation, psychological detachment and relaxation). The results of hierarchical general linear models confirmed the hypothesis that job skill discretion is positively associated with subjective recovery evaluation and relaxation. As expected, high emotional rumination predicted difficulties in psychological detachment and relaxation. Emotional inhibition moderated the relationship between job skill discretion and psychological detachment: where emotional inhibition was at a moderate level, job skill discretion was positively related to psychological detachment. The findings suggest that not only job characteristics but also individual factors contribute to recovery, revealing practical implications for employees, employers and occupational health care professionals seeking to promote employees’ work ability, health and well-being.     

情绪具身观：情绪研究的新视角

情绪具身性有着广泛的理论假说与研究证据, 从情绪外周理论到面部反馈假说、躯体标记假说再到现在的情绪具身观, 都一致认为情绪是具身的。情绪具身观认为情绪是包括大脑在内的身体的情绪, 身体的解剖学结构、身体的活动方式、身体的感觉和运动体验决定了我们怎样加工情绪。相关的行为和脑机制研究均支持了情绪加工的具身性。目前关于具身情绪的理论解释主要有镜像神经元系统假说、具身模仿论和知觉符号系统理论等。作为一种新兴的理论观点, 情绪具身观为情绪研究提供了新的视角。     

Emotion work and job stressors and their effects on burnout

Abstract

This article reports research on emotion work, organizational as well as social variables as predictors of job burnout. In burnout research, high emotional demands resulting from interactions with clients are seen as a core characteristic of service jobs. However, these emotional demands were seldom measured in a direct manner. It was only recently that emotional demands were included in studies on burnout referring to the concept of emotion work (emotional labor). Emotion work is defined as the requirement to display organizationally desired emotions. A multi-dimensional concept of emotion work was used to analyze the relations of emotion work variables with organizational and social variables and their joint effect on burnout in five samples including employees working in children's homes, kindergartens, hotels, banks and call centers. Emotion work variables correlated with organizational stressors and resources. However, hierarchical multiple regression showed a unique contribution of emotion work variables in the prediction of burnout. Moreover, the analysis of interaction effects of emotional dissonance and organizational and social stressors showed that for service professionals, the coincidence of these stressors led to exaggerated levels of emotional exhaustion and depersonalization.     

Job stress,emotion, and work environment: Toward a causal model

Based on a theoretical job stress model, a causal structure linking antecedent variables, intervening processes, and a physiological response variable has been proposed. Antecedent variables comprise work environment, trait-anxiety, age and weight. Cognitive appraisal processes are conceived as intervening variables that may be assessed by two questionnaire scales ‘General Job Pressure’ and ‘General Job Dissatisfaction’. It is hypothesized that job pressure results from an accumulation of negative conditions, whereas job dissatisfaction arises from a lack of positive conditions. The model was tested by a sample of 98 male Ss involved in different occupations. Emotions were incorporated into the model assuming that job pressure leads to emotional reactions of anxiety and anger, while job dissatisfaction is connected with anger only. The total model was supported by the data, although consistent relationships of work environment with job stress variables could not be established. The personality and emotion measures displayed relations expected with the subjective job stress variables. There was no relationship between blood pressure and the variables associated with stress or emotion. The results are interpreted within the theoretical framework of a general job stress model.     

青少年负性情绪事件性质判断偏向的情绪弹性和性别效应

研究以青少年学生为被试,采用测验和实验的方法考察了情绪弹性和性别变量对青少年在四类负性情绪事件性质的判断偏向上可能产生的影响。结果表明：（1）情绪弹性对青少年加工负性情绪事件信息时的判断偏向产生一定影响,低情绪弹性个体在面对与一般生活情境相关的负性情绪事件时,更倾向于从消极方面对事件的性质加以判断。（2）性别对青少年加工负性情绪事件信息时的判断偏向不产生实质性影响。     

Passionate reasoning as emotional understanding: pragmatism and using emotions in inquiry

Pragmatists have been eager to employ the method of science in philosophy, which meant, too, that they paid a great deal of attention to the attitudes that regulate the process of scientific or systematic inquiry. At the same time, they, at least in the nonstandard theories of emotion to be found in Charles Sanders Peirce and John Dewey, espoused a cognitivist view of emotion, which resonates with some of the concerns that have been at the forefront of the contemporary philosophy of emotion (COPE). In particular, they converge upon the view that something like ‘emotional understanding’ is very important. While COPE, especially in the case of Julien Deonna’s and Fabrice Teroni’s ‘attitudinal theory of emotion’ which has some pragmatist affinities, is focused on showing how emotional understanding is central to moral agency, it is my aim in this paper to offer a pragmatist account of emotional understanding as ‘passionate reasoning’ that goes one step further. By highlighting the way in which emotions ought to be interpreted even in the context of scientific or systematic inquiries it makes a case for moralizing science from within, i.e. without submitting it to values that are alien to inquiry. In particular, passionate reasoning helps addressing three problems of inquiry: the problem of the lack of context, the problem of the problem wrongly put, and the problem of (not/just) my problem.     

喜极而泣——积极情绪的二态表达

积极情绪的二态表达(the dimorphous expressions of positive emotion;DEPE),指当个体处于强烈的积极体验时,这种积极体验不仅诱发了与之相对应的积极表达,而且伴随着消极的外显表现,喜极而泣便是其中的典型。DEPE蕴含了一般情绪现象产生的基本过程,但又和其他情绪现象(如,"悲喜交加"和"乐极生悲")具有本质性区别。未来研究可以运用各类新近技术,进一步细化和完善其理论模型,从不同视角考察影响DEPE产生的因素,并探讨DEPE中消极表达在人际间所起到的功能及其机制。     

情绪调节自我效能感与主观幸福感：情绪调节方式的中介作用

本研究的目的在于探讨青少年情绪调节自我效能感与主观幸福感之间的关系及情绪调节方式在其中的中介作用。采用《情绪调节自我效能感量表》、《情绪调节方式量表》和《主观幸福感量表》对1128名中学生进行测查,结果表明：(1) 情绪调节自我效能感与情绪调节方式、生活满意度、积极情感、消极情感关系紧密;(2) 情绪调节自我效能感和情绪调节方式可显著预测主观幸福感;(3) 减弱调节在情绪调节自我效能感与主观幸福感间起部分中介作用。     

Recognizing the Emotion Work in Deliberation. Why Emotions Do Not Make Deliberative Democracy More Democratic

Critics of deliberative democracy theory have argued that deliberation should be supplemented with forms of emotional expression to eliminate the inequalities of gender, race, and class which are reproduced in deliberations that privilege rational discussion. This article presents results from a qualitative empirical study on emotion work in deliberations. Emotional expression requires emotion work on the part of the participants. The capacity for such emotion work appears to depend on the individual participant's emotional capital. The results show that, given the participants' varying levels of emotional capital, an emphasis on emotion work tends to reproduce inequalities, rather than to eliminate them.     

A relational recasting of the principles of emotional competence

ABSTRACT

Carolyn Saarni’s theory of emotional competence has made a central contribution by directing attention to some important functions of emotion in social interaction. Her work is permeated with examples of how emotions function within both successful and unsuccessful social interactions and relationships. An examination of her stated principles of emotional competence suggest in places a perspective that is primarily intrapsychic in nature, harking back to the early roots of emotion theory and research. In this piece, we note where Saarni has advanced implications of a relational theory of emotion for understanding emotional competence. In addition, we reframe some of Saarni’s principles to make them more consistent with current relational approaches to emotion. Finally, we offer additions and extensions that we believe are compatible with the general direction of her thinking before her untimely death.