Workplace Stressors,Job Attitude,and Job Behaviors: Is Interpersonal Conflict the Missing Link?

This research examines a model focused on two acute workplace stressors—interpersonal conflict and work overload—and their interrelationships with role stress, emotional exhaustion, job attitude, working smart, job performance, and turnover intentions. The moderating role of working smart on the relationship between work overload and interpersonal conflict is also investigated. A model is tested using responses of sales employees working for four large financial institutions in South America. Findings indicate that work overload and interpersonal conflict mediate the impact of role stress on emotional exhaustion, job attitudes, and behaviors. Our findings also show that work overload plays a significant role in the stressor-strain process. Results are discussed with reference to previous findings and future research.     

Culture-specific patterns in the prediction of life satisfaction: roles of emotion, relationship quality, and self-esteem

This study was conducted to explore the culture-specific roles of emotion, relationship quality, and self-esteem in determining life satisfaction. It was hypothesized that maintaining good interpersonal relationships would make individuals in collectivistic cultures not only feel good about their lives but also feel better about themselves. Furthermore, two emotion variables--emotional expression and emotion differentiation--were proposed as possible determinants of relationship quality. It was hypothesized that emotional expressiveness would be more important for maintaining good interpersonal relationships in individualistic societies but emotion differentiation would be more important in collectivistic cultures. These hypotheses were tested with Euro-American, Asian American, Korean, and Chinese groups using multigroup analyses in a structural equation model. Results supported all proposed hypotheses and indicated that emotion differentiation contributes to maintaining good interpersonal relationships in collectivistic cultures, which contributes to self-esteem and satisfaction with life.     

Emotional exchange in mother-child dyads: stability, mutual influence, and associations with maternal depression and child problem behavior.

This study examined the stability of the child and maternal affective expression and maternal responsiveness and the mutual influence of child and maternal expression of emotion. The authors tested whether maternal depression and child problem behavior were associated with the pattern of emotional exchange within the mother-child dyads. The sample consisted of 69 mother-child dyads (children aged 2-5 years), with 32 of the mothers having childhood-onset depression. Mothers were mostly stable in their affective expression (positive and negative) and responsiveness, whereas children were only stable in positive expression. Within the dyads, mothers seemed to play a more important role in regulating children's later emotional expression. Maternal depression was associated with concurrent maternal responsiveness and their reduced positive expression over time. Results are discussed in relation to the differential function of parental general positivity and responsiveness and the interpersonal transmission of emotional problems.     

The Contribution of Deficits in Emotional Clarity to Stress Responses and Depression

This research investigated the contribution of deficits in emotional clarity to children's socioemotional adjustment. Specifically, this study examined the proposal that deficits in emotional clarity are associated with maladaptive interpersonal stress responses, and that maladaptive interpersonal stress responses act as a mechanism linking deficits in emotional clarity to childhood depressive symptoms. Participants included 345 3(rd) graders (M age = 8.89, SD = .34) assessed at two waves, approximately one year apart; youth completed self-report measures of emotional clarity, responses to interpersonal stress, and depressive symptoms. Results supported the hypothesized process model linking deficits in emotional clarity, maladaptive interpersonal stress responses, and depressive symptoms, adjusting for prior depressive symptoms. Findings have implications for theories of emotional competence and for depression-intervention efforts aimed at fostering emotional understanding and adaptive interpersonal stress responses.     

Gender differences in aggression: The role of displaying facial emotional cues in a competitive situation

Prior studies have shown that facial emotion displays communicate emotional states and interpersonal intentions. This study addressed gender differences in aggression based on the facial emotional cues expressed from a fictional opponent. A modified version of the competitive reaction time task (CRTT) was used to measure aggression. Participants (N = 251), between 18 and 35 years of age, were randomly assigned to one of the four conditions of the fictional opponents’ facial emotional cue displayed during the CRTT: anger, sadness, neutral, or the absence of facial expression. After each trial, participants were asked to report their own feelings and to choose a level of noise to administer to their opponent. Finally, motives for aggression were assessed. Results showed that women were less aggressive than men when receiving emotional cues of sadness and anger from the sender. In contrast, no gender differences occurred when a neutral expression was displayed or in the absence of any expression. In addition, men displayed similar levels of aggression across the four conditions, whereas women were more aggressive in both neutral and no feedback conditions than in the sad and anger conditions. Instrumental motives contributed to explaining the overall gender differences in aggression. These results suggest important moderator and mediator factors of gender differences in aggressive behavior.     

人际自立特质对大学生情绪调节策略作用的纵向研究

虽然不少学者认为人格会影响情绪调节策略的使用,但是目前尚缺乏人格与认知重评、表达抑制这两种情绪调节策略关系的纵向研究。根据人际自立与情绪关系的系列研究,假设人际自立会影响情绪调节策略的使用。采用青少年学生人际自立量表和情绪调节问卷对374名大学生进行了间隔6个月的两次调查。结果发现,人际主动、人际灵活显著预测6个月后的认知重评。这说明某些人格特质可以影响特定情绪调节策略的使用。     

Adult attachment dimensions and specificity of emotional distress symptoms: prospective investigations of cognitive risk and interpersonal stress generation as mediating mechanisms

Three prospective studies examined the relation between adult attachment dimensions and symptoms of emotional distress (anxiety and depression). Across all three studies, avoidant and anxious attachment prospectively predicted depressive symptoms, and anxious attachment was associated concurrently with anxiety symptoms. Study 2 tested a cognitive risk factors mediational model, and Study 3 tested an interpersonal stress generation mediational model. Both cognitive and interpersonal mediating processes were supported. The cognitive risk factors pathway, including elevated dysfunctional attitudes and low self-esteem, specifically mediated the relation between insecure attachment and prospective elevations in depression but not anxiety. For the interpersonal stress generation model, experiencing additional interpersonal, but not achievement, stressors over time mediated the association between insecure attachment and prospective elevations in depressive and anxious symptoms. Results advance theory and empirical knowledge about why these interpersonal and cognitive mechanisms explain how insecurely attached people become depressed and anxious.     

Exhausted,mistreated, or indifferent? Explaining deviance from emotional display rules at work

This article explores different theoretical explanations for deviance from display rules (DDR), which occurs when employees consciously display emotions to customers that are unsanctioned by the organization. DDR is an important outcome in service organizations because it triggers strong negative reactions from customers, such as negative reputation and business losses. To better explain why DDR occurs, the author compared predictors drawn from organizational justice theory, conservation of resources theory and goal-setting theory in a comprehensive model to explore complementary and competing effects. The model was tested using hierarchical linear modelling with data from 1146 transactions performed by 51 service employees who participated in an experience sampling study over several weeks. Results demonstrated that emotional valence mediated the transaction-level relationship between customer interpersonal injustice and DDR. Similarly, negative emotions mediated the transaction-level relationship between mental exhaustion and DDR. However, person-level differences in goal commitment to organizational display rules had a buffering effect on the relationship between negative emotions and DDR. Overall, the results demonstrate that unfair treatment from customers and mental exhaustion can promote the expression of unsanctioned emotions to customers via negative emotional experiences, but employees who are committed to emotional labour goals are more resistant to engaging in DDR.     

The Waiter Spit in My Soup! Antecedents of Customer-Directed Counterproductive Work Behavior

Although researchers have explored organizational and insider targets of counterproductive work behavior (CWB), no studies to date have examined customers as targets. The current study aimed to test a model of antecedents to CWB unique to service worker experiences, including customer stressors, emotional dissonance, and emotional exhaustion. We tested our model with 438 restaurant and bar employees. Results demonstrated that customer stressors were more strongly correlated with customer-directed CWB than with interpersonal or organizational CWB, and customer stressors had direct and indirect effects on customer-directed CWB through experiences of emotional dissonance and exhaustion.     

人际情绪调节与内隐/外显积极情绪的关系:情绪调节困难的调节效应与表达抑制的中介效应

人际情绪调节是重要的社会性情绪调节方式,为阐明其与积极情绪的关系,采用人际情绪调节量表、内隐与外显积极情绪量表、表达抑制量表和情绪调节困难量表进行了调查。1159名被试的分析结果表明：（1）人际情绪调节显著正向预测内隐与外显积极情绪;（2）且情绪调节困难是人际情绪调节预测内隐积极情绪的调节变量;（3）表达抑制是人际情绪调节预测外显积极情绪的中介变量。这表明运用人际情绪调节可增加积极情绪,但是其作用效果与个体的情绪特质相关。     

医患冲突中医生特质信息与负性情绪反馈的作用：以失望和愤怒为例

他人失望反馈和他人愤怒反馈在人际冲突解决中起着重要作用。这一情绪的人际效应在医患冲突中是否同样成立,医生的特质对这一人际效应有何影响。为此,通过两个计算机情景模拟实验,采用“最后通牒博弈”范式,分别考察了他人失望反馈与他人愤怒反馈以及医生的温情与能力特质对于医患冲突中个体威胁评价及其冲突行为的影响。结果发现：（1）医生能力高时患者对情境的威胁评价比能力低时更高,但在有医生失望反馈中医生能力高时患者对情境的威胁评价比能力低时更低。高温情的医生愤怒时患者的威胁评价比温情低时更高。（2）医生能力高时患者的出价比能力低时更高,冲突行为更少。（3）医生温情高时患者的出价比温情低时更高,冲突行为更少。（4）在温情高能力低时,有医生愤怒反馈时患者的出价相比无情绪反馈时更低。说明了医生需谨慎表达自己的情绪。相较而言,医生的能力和温情的培养更为重要。     

大学生情绪智力和班级人际网络对适应性的影响机制:多层中介效应模型

以国内7所大学、20个教学班、646名学生为研究样本,采用问卷调查法和社会网络分析法收集数据。运用1-1-1中介效应模型分析大学生情绪智力、班级人际网络和适应性之间的关系。结果显示:(1)大学生适应性与情绪智力、班级人际网络的点度中心度呈显著正相关,情绪智力可正向预测大学生适应性,情绪智力可正向预测大学生在班级人际网络的点度中心度;(2)1-1-1中介效应模型分析结果显示班级人际网络的点度中心度在情绪智力与适应性关系中起部分中介作用。     

Attachment orientation and reactions to anxiety expression in close relationships

This study examined perceptions, interpretations, and emotional reactions to a close partner's anxiety expression as mediators for the association between attachment orientation and caregiving effectiveness. One member of married or dating couples was exposed to a stressor and unobtrusively observed while interacting with his or her partner. Results revealed that anxious attachment was related to higher perceptions of partners' anxiety expression, feeling more personal distress, but not less effective caregiving. Avoidant attachment was related to lower perceptions of partners' anxiety expression and feeling more anger. Negative interpretations of partners' anxiety mediated the association between avoidant attachment and less effective caregiving. These findings suggest that attachment orientation is related to cognitive and emotional processes important for effective caregiving behavior.     

Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions

This study explored whether emotional display rules are perceived by part‐time employees and their supervisors as formal job requirements. Results showed that display‐related behaviours were thought to be required activities (i.e. in‐role) by the majority of the sample, and that employees and supervisors generally agreed in this perception. Job‐based differences in interpersonal requirements predicted the extent to which employees and supervisors categorized display‐related behaviours as required, with more interpersonal requirements being associated with greater in‐role categorization. Job‐based differences in interpersonal requirements also predicted the level of agreement between employees and supervisors in categorizing display‐related behaviours as in‐role or extra‐role. Finally, job satisfaction and job involvement predicted the extent to which employees categorized emotional display behaviours as being required in their jobs, with more satisfied and more involved individuals rating emotional display behaviours as in‐role at a higher rate than less satisfied and less involved individuals.     

不同情境中幼儿情绪表达规则认知发展的追踪研究

用追踪研究方法,对60名幼儿在高兴、惊讶与害怕情境中的情绪表达规则认知两年的发展进行探讨,并考察情绪情境、性别和人际背景对其发展的影响。结果表明：(1)幼儿的情绪表达规则知识、目标和策略水平均随年龄增长显著提升;(2)幼儿在害怕情境中为自我保护而较多使用掩饰策略,在惊讶情境中较多使用掩饰和夸大策略,在高兴情境中综合运用掩饰、弱化和夸大策略;(3)性别和人际背景均对幼儿情绪表达规则认知发展有显著影响。     

Adolescent self-disclosure and loneliness: private self-consciousness and parental influences

Using structural equation techniques, we tested a theoretical model designed to describe the causal relations existing among loneliness, self-disclosure to peers and parents, and specific antecedent variables. Participants were 350 high-school students who answered questions concerning themselves and their interpersonal relationships. Results generally indicated a good fit between the theoretical model and the observed relations. In addition to replicating the findings of previous studies concerning the relation between self-disclosure and loneliness, results also indicated an indirect relation between private self-consciousness and loneliness via peer self-disclosure; that is, high private self-conscious adolescents' greater willingness to self-disclose to peers resulted in their feeling less lonely. Results are discussed in terms of current theory in related fields.     

The psychodynamics of forensic mental health nursing

Abstract

The aim of this paper is to clarify some important interpersonal dynamics that underpin forensic patients’ presentations within the clinical environment, in a way that is accessible to nurses. The world of forensic mental health nursing is often difficult to describe to those who have not experienced first hand prolonged clinical contact with patients at the therapeutic interface of secure services. Even then, the characteristic, intense emotional phenomena that tend to arise out of interpersonal relationships with patients and colleagues is not easy to articulate. Yet, for those of us who consider our professional identity to be one of “forensic mental health nurse,” it seems important to find a way to put words to what appears to occupy a large component of our working lives. More importantly, if we can develop a way to make sense of the way our work makes us feel and the way we can find ourselves relating to others within our professional roles, we will be in a better position to harness our energy and enthusiasm in the service of supporting forensic patients towards effective care and treatment pathways. Of course, forensic patients are supported through services with or without a framework for articulating emotional and interpersonal experiences. However, this frequently occurs in the context of significant struggle. For patients, this struggle is often characterized by difficulty communicating what their needs are, and for nurses this struggle is often characterized by feeling emotionally overwhelmed by their task of providing containing, therapeutic relationships for patients whose interpersonal needs are not clear to them. This article will use case examples to describe some of the complex interpersonal and emotional challenges faced by forensic nurses, and explain how a psychodynamic framework could support nursing practice in each of the case examples.     

Adverse adolescence experiences,feeling lonely across life stages and loneliness in adulthood

Background/ObjectiveLoneliness is a mental health issue emerging over the life course. This study examines the latent structure of adult loneliness in a non-Western society and its association with adverse adolescence experiences (AAEs) as well as feeling lonely during middle school, high school, and college. Method: A cohort sample living in Northern Taiwan (N = 2,289) was analyzed from adolescence to adulthood. The de Jong Gierveld Loneliness Scale operationalized loneliness by a three-cluster model to present the latent structure of loneliness: emotional, serious emotional, and severe emotional/social loners. AAEs (e.g., abuse, neglect, and dysfunctional family) were measured by seven items. Multivariate multinomial logistic regression models were used to explore the longitudinal effects of AAEs and feeling lonely reported during middle school, high school, and college on adult loneliness. Results: AAEs and feeling lonely during adolescence were significantly associated with serious emotional loneliness and severe emotional/social loneliness during adulthood, even after adjusting for the individual’s characteristics. Attendance at a 4-year college was associated with decreased odds of serious emotional loneliness and severe emotional/social loneliness. Conclusions: Adults with AAEs and feelings of loneliness over life stages are more likely to report loneliness in the emotional and social domains.