Anticipated Ongoing Interaction Versus Channel Effects on Relational Communication in Computer-Mediated Interaction

Previous research on the interpersonal tone of computer-mediated communication shows different effects using longitudinal computer-mediated groups than are found in research using one-shot groups, even before the developmental aspects associated with time can accrue. One factor distinguishing these approaches is the anticipation of future interaction experienced by longitudinal groups. This research reports an experiment assessing the relative effects of anticipated future interaction and different communication media (computer-mediated versus face-to-face communication) on the communication of relational intimacy and composure. Asynchronous and synchronous computer conferencing and face-to-face groups were examined. Results show that the assignment of long-term versus short-term partnerships has a larger impact on anticipated future interaction reported by computer-mediated, rather than face-to-face, partners. Evidence also shows that anticipation is a more potent predictor of several relational communication dimensions than is communication condition. Implications for theory and practice are identified.     

Computer-Mediated Communication and Group Decision Making: A Meta-Analysis

A meta-analysis of research comparing decision making in face-to-face versus computer-mediated communication groups was conducted. Results suggest that computer-mediated communication leads to decreases in group effectiveness, increases in time required to complete tasks and decreases in member satisfaction compared to face-to-face groups. All of the moderators tested (anonymity in the group process, limited versus unlimited time to reach decisions, group size, and task type) were significant for at least one of the dependent variables. The article concludes with cautions about the unbridled rush by organizations to adopt computer-mediated communication as a medium for group decision making and implications of the present findings for theory and research on computer-mediated communication and group decision making.     

All in due time: The development of trust in computer-mediated and face-to-face teams

This study examines the development of trust and cooperation in computer-mediated and face-to-face teams. Fifty-two, three-person teams worked on a mixed-motive task over a 3-week period using computer-mediated or face-to-face interaction. Results showed that trust started lower in computer-mediated teams but increased to levels comparable to those in face-to-face teams over time. Furthermore, this pattern of results also held for teams that switched from face-to-face to electronic media and vice versa. Content analysis showed that high levels of inflammatory remarks were associated with slow trust development in computer-mediated teams. The results challenge prevailing assumptions about how trust develops in distributed teams and suggest modifications to established theories of computer-mediated communication.     

Generality of a Theory of Collective Induction: Face-to-Face and Computer-Mediated Interaction,Amount of Potential Information,and Group versus Member Choice of Evidence

In order to assess the generality of a theory of collective induction that has previously been supported for face-to-face interaction (Laughlin and Hollingshead, Organizational Behavior and Human Decision Processes, 1995), three experiments compared face-to-face and computer-mediated interaction for four-person groups for three successive rule induction problems. The predictions of the theory fit the obtained probabilities of group hypotheses for distributions of member hypotheses better than four other plausible models for both face-to-face and computer-mediated groups, over four levels of potential information, and for group versus member choice of evidence. There were comparable numbers of correct hypotheses for face-to-face and computer-mediated interaction, increasing correct hypotheses with increasing potential information, and comparable numbers of correct hypotheses for group versus member choice of evidence. The three experiments indicate the generality of the theory for both traditional face-to-face interaction and computer-mediated interaction, four levels of potential information, and group versus member choice of information. The comparisons of face-to-face and computer-mediated interaction extend the emphasis on social communication processes on decision and idea generation tasks of previous research to social combination processes in the acquisition and processing of new information in cooperative rule learning.     

A case study on support for students' thinking through computer-mediated communication

This is a case study on support for thinking through computer-mediated communication. Two graduate students were supervised in their research using computer-mediated communication, which was asynchronous and written; the supervisor was not present. The students' reports pointed out there was more planning and editing and low interactivity in this approach relative to face-to-face communication. These attributes were confirmed by their supervisor's report. The students also suggested that the latter was effective in support of a production stage of thinking in research, while the former approach was effective in support of examination of thinking. For distance education to be successful, an appropriate combination of communication media must consider students' thinking stages. Finally, transient and permanent effects should be discriminated in computer-mediated communication.     

Decision Accuracy in Computer-Mediated versus Face-to-Face Decision-Making Teams

Changes in the way organizations are structured and advances in communication technologies are two factors that have altered the conditions under which group decisions are made. Decisions are increasingly made by teams that have a hierarchical structure and whose members have different areas of expertise. In addition, many decisions are no longer made via strictly face-to-face interaction. The present study examines the effects of two modes of communication (face-to-face or computer-mediated) on the accuracy of teams' decisions. The teams are characterized by a hierarchical structure and their members differ in expertise consistent with the framework outlined in the Multilevel Theory of team decision making presented by Hollenbeck, Ilgen, Sego, Hedlund, Major, and Phillips (1995). Sixty-four four-person teams worked for 3 h on a computer simulation interacting either face-to-face (FtF) or over a computer network. The communication mode had mixed effects on team processes in that members of FtF teams were better informed and made recommendations that were more predictive of the correct team decision, but leaders of CM teams were better able to differentiate staff members on the quality of their decisions. Controlling for the negative impact of FtF communication on staff member differentiation increased the beneficial effect of the FtF mode on overall decision making accuracy.     

Group and Interpersonal Effects in International Computer-Mediated Collaboration

Drawing on two recent theories, this article proposes interaction hypotheses involving the joint effects of salient group versus individual identity and long-term versus short-term group membership on the social, interpersonal, and intellectual responses of group members collaborating via computer-mediated communication. Participants from institutions in two countries used computer-mediated communication under various conditions. Results indicate that some conditions of computer-mediated communication use by geographically dispersed partners render effects systematically superior to those obtained in other mediated conditions and greater or lesser than effects obtained through face-to-face interaction.     

When does the medium matter? Knowledge-building experiences and opportunities in decision-making teams

The purpose of this investigation was to examine whether temporal scope—the extent to which teams have a past or expect to have a future together—affects face-to-face and computer-mediated teams’ ability to communicate effectively and make high quality decisions. Results indicated that media differences existed for teams lacking a history, with face-to-face teams exhibiting higher openness/trust and information sharing than computer-mediated teams. However, computer-mediated teams with a history were able to eliminate these differences. These findings did not extend to team-member exchange (TMX). Although face-to-face teams exhibited higher TMX compared to computer-mediated teams, the interaction of temporal scope and communication media was not significant. In addition, openness/trust and TMX were positively associated with decision-making effectiveness when task interdependence was high, but were unrelated to decision-making effectiveness when task interdependence was low.     

Judgment Accuracy and Outcomes in Negotiation: A Causal Modeling Analysis of Decision-Aiding Effects

This study examines how interaction structure (no formal structure versus modified Nominal Group Technique) and communication channels (face-to-face versus computer-mediated) affect negotiation performance by changing negotiation judgment accuracy. Participants assumed the role of a selling division manager or one of two buying division managers and completed an intra-organizational transfer pricing negotiation task in groups of three members each. In half of all groups, members interacted freely without any formal structure; in the other half, members interacted using a two-step, modified Nominal Group Technique. Within each of these two conditions, half the groups met directly and communicated face-to-face; in the other half, members were physically isolated and communicated with the aid of a simultaneous electronic-messaging facility. Results showed that unstructured groups and computer-mediated groups had lower judgment accuracy, obtained lower outcomes, and distributed resources more unequally than structured groups and face-to-face groups, respectively. Further analyses using causal modeling revealed that judgment accuracy played a significant role in determining negotiation outcomes. Specifically, negotiation structure caused increases in both individual and group profits and decreases in inequality of resource distribution by reducing fixed-sum error. Computer-mediated communication increased both fixed-sum error and incompatibility error and these increases explained the effects of communication medium on resource distribution. However, changes in fixed-sum error only partially explained the effects of communication medium on individual and group profits. Changes in incompatibility error did not explain any of the effects of communication medium on profits. These results are discussed in terms of implications for the design and implementation of decision aids for small group negotiation.     

Effects of computer conferencing on the language use of emotionally disturbed adolescents

This study compared the computer-mediated communications among 18 severely disturbed adolescents with their small-group, face-to-face discussions. A content analysis was performed to explore psychological, interpersonal, and expressive differences between the two communication modes. The findings indicated that computer involvement tended to improve communication in these areas.     

The Effect of Message Persistence and Disclosure on Liking in Computer-Mediated Communication

In computer-mediated communication (CMC) systems, the messages that a user types usually persist on the screen for some time, a feature that distinguishes CMC from face-to-face interaction. Persistence may activate psychological self-perception, leading communicators to infer from their persistent messaging how they feel about the subject more so than if messages did not persist. This study applies persistence and self-perception to the relationships between self-disclosure and liking. It identifies which among several disclosure or liking relationships may be most susceptible to self-perception effects. An experiment found that message persistence interacts with a conversational partner’s responses to self-disclosure and intensifies liking toward the partner. Suggestions follow for future research further exploring the mechanisms of persistence, and reconceptualizing self-perception factors in interactive media settings.     

Devil′s Advocacy and Dialectical Inquiry Effects on Face-to-Face and Computer-Mediated Group Decision Making

For more than 20 years, researchers have investigated the effects of cognitive conflict techniques on the decision making performance of groups and individuals. Past research on two techniques, devil′s advocacy and dialectical inquiry, has shown that both techniques improve group performance over nonconflictual, expert-based approaches. More recently, researchers have begun to investigate how advanced decision and communication technologies can be used to enhance group processing and outcomes. In this paper, we extend both streams of research by reporting the results of a laboratory experiment on the effects devil′s advocacy and dialectical inquiry within face-to-face and computer-mediated groups. The results suggest that groups given the devil′s advocacy treatment developed and considered more alternative solutions to a case problem and selected a higher quality recommendation than those in the dialectical inquiry and expert-based treatments. Computer-mediated groups developed and considered more solution alternatives but required more voting rounds to reach agreement than did face-to-face groups. Computer-mediated groups were more satisfied with the process than face-to-face groups; no differences were found in satisfaction with decision outcome. The implications of the results for future research and practice are discussed.     

Just the thought of it!: Effects of anticipating computer-mediated communication on gender stereotyping

A study investigated how anticipated communication mode affects the use of stereotypes in forming impressions and making task assignments. Participants rated male or female targets with whom they envisioned working on a business project using computer-mediated or face-to-face modes of communication. Results indicated that both men and women were characterized more stereotypically when participants anticipated working with them electronically than when they anticipated working with them face-to-face. Furthermore, task assignments were more often gender stereotype consistent when the communication mode was computer-mediated than when it was face-to-face. These findings suggest that the mere anticipation of computer-mediated communication, without the actual the experience of it, is enough to promote stereotypes and biased decision-making.     

Computer facilitation of communication within professional communities

This report is based on several projects at the University of Michigan. The software used is CONFER, a computer-augmented conferencing program. Access is provided nationally through TELENET data services. The paper describes hardware and software for information systems at the University of Michigan, the development of CONFER, and a rationale for computer-aided communication within professional communities. Six applications of this particular software and system are summarized: national committees, regional planning groups, on-campus working groups, and user consulting services. One innovative application (support of an international congress held recently in Ann Arbor) is described in detail. Computer-based conununications were used for sending messages, adjusting schedules, planning additional sessions and trips, and developing written material through computer-mediated caucuses on specific topics. Contributions of computing to professional communications are summarized, with particular attention given to projected impact on teaching and research in universities.     

Experiments in Group Decision Making Communication Process and Outcome in Face-to-Face Versus Computerized Conferences

A 2 × 2 factorial design was used to explore the process and outcome of small group problem-solving discussions for two modes of communication (face-to-face and computerized conferencing) and two types of tasks (a qualitative human relations task and a scientific ranking test with a criterion solution). Interaction process was coded using Bales Interaction Process Analysis. There were two to three times as many communication units in the face to-face groups consisting of five members each as in the computerized conferencing mode of communication during the same elapsed time. Group decisions were equally good in the two modes, but the groups were less likely to reach agreement in the computerized conferencing mode. There were proportionately more of the types of task-oriented communication associated with decision quality in the computerized conferences.     

Social Context in HCl: A New Framework for Mental Models,Cooperation, and Communication

This article considers current research in computer-supported cooperative work (CSCW), computer-mediated communication (CMC), and distributed artificial intelligence (DAl). These areas need an articulated model of social contexts to bridge the persisting gap between social and technological dimensions in computer system design and use. A conceptual model of context is presented to account for both cooperation-conflict and communication-negotiation processes. The model conceives of contexts as including not only physical objects and other people but also social norms which influence both individuals and organizations. It assumes that computer system use occurs in social scenarios in which the features cannot be reduced to any type of input or data in the world that designers and users can process along with other information coming from the current task. The model is built on three levels: from social contexts as normative order (Level 1), to specific and intrinsically complex situations (Level 2), to person-computer interactions for the performance of particular tasks (Level 3). The model has three main implications. First, Human-Computer Interaction (HCl) studies—especially scenario-based design—may profit from a fresh topdown approach to designers' and users' mental models taking into account normative social processes which have been neglected in previous research. Second, CSCW may realize how deeply discrepant perspectives affect multi-agent environments and why in real working life negotiation is intertwined with cooperation. Designers may use this insight to design systems allowing more place for negotiation among actors. Third, we should dismiss the view that CMC lacks adequate social cues and fosters impulsive behavior. Cognitive processes such as categorization, stereotype construction, and social identification can make electronic environments even more strongly sensible to social norms than face-to-face communication. Context, according to our model, is not restricted to the physical copresence of other people but consists mainly of processes providing situations with socially recognizable meaning.     

Computer-mediated communication and time pressure induce higher cardiovascular responses in the preparatory and execution phases of cooperative tasks

The cardiovascular (CV) response to social challenge and stress is associated with the etiology of cardiovascular diseases. New ways of communication, time pressure and different types of information are common in our society. In this study, the cardiovascular response to two different tasks (open vs. closed information) was examined employing different communication channels (computer-mediated vs. face-to-face) and with different pace control (self vs. external). Our results indicate that there was a higher CV response in the computer-mediated condition, on the closed information task and in the externally paced condition. These role of these factors should be considered when studying the consequences of social stress and their underlying mechanisms.     

Does virtual intimacy exist? A brief exploration into reported levels of intimacy in online relationships.

This study examined the levels of intimacy reported by individuals in face-to-face and computer-mediated (or "virtual") romantic relationships. As suggested by the media and promised by online dating services, some degree of intimacy was reported in computer-mediated relationships, but stronger intimacy was reported in all participants' face-to-face relationships. Results also indicated that individuals who had online, virtual relationships reported less intimacy in their own face-to-face relationships compared to individuals who had engaged exclusively in face-to-face relationships, suggesting that people may turn to virtual relating after challenges in their face-to-face experiences.     

The longitudinal effects of alexithymia on romantic relationships

Using the tenets of Affection Exchange Theory, the study predicted longitudinal effects of alexithymia on both romantic relational outcomes (satisfaction and commitment) and relational communication (affectionate communication and relational maintenance behaviors). The study also predicted that Time 2 levels of relational communication would mediate the longitudinal effects of alexithymia on the relational outcomes. The results largely supported the predictions, with Time 1 alexithymia significantly negatively related to both relational outcome measures, affectionate communication, and two types of relational maintenance behaviors (understanding and assurances) at Time 2. Alternate models predicting alexithymia at Time 2 using the relational variables were nonsignificant. Finally, mediation was shown for both affectionate communication and understanding. Implications and possible directions for future research are explored.     

Information Suppression and Status Persistence in Group Decision Making The Effects of Communication Media

This experiment investigated the conditions under which a member with information critical for making the best group decision will positively influence the group's final choice. The impact of two factors on group decision quality, information exchange, and perceptions of influence was examined: (a) status differences among members (equal-status vs. mixed-status groups) and (b) communication media (face-to-face vs. computer-mediated communication). Three-person groups were composed such that the critical information required to make the best decision was given only to the low-status member in the mixed-status groups and randomly assigned to one member in the equal-status groups. The results indicated that the mixed-status groups made poorer decisions and made fewer references to critical information than equal-status groups, regardless of the communication medium. Computer-mediated communication suppressed information exchange and the perceived influence of group members, suggesting that the relation between status and communication media is more complex than proposed in past research.