组织支持对工作压力的中介效应研究——基于知识型员工样本的实证分析

采用中介变量分析的一般范式,以知识型员工为研究样本,实证检验了组织支持在工作压力源与压力反应之间的中介效应。研究表明:组织支持在良性压力源(如任务要求、能力要求)与积极压力反应(如组织承诺、工作满意度、工作参与感)之间发挥显著的中介作用;在负性压力源(如人际冲突、组织结构问题、时间冲突)与积极和消极压力反应(如消极工作情绪)之间都发挥显著的缓冲作用。管理者在知识型员工压力管理过程中,应高度重视组织支持的中介缓冲作用。

A Study on the Mediating Role of Organizational Support between Job Stressor and Stress Reaction

Following the general procedure,this article tested the mediating effects of organizational support between job stressor and stress reaction based on a knowledge worker sample.Results show that the mediating effects of organizational support between positive stressors(such as task demand,skill demand)and positive stress reaction(e.g.organizational commitment,job satisfaction,job involvement)are obvious;organizational support can significantly mediate the relationship between passive job stressors(e.g.interpersonal conflict,organization structure problems,time conflict)and negative stress reaction such as negative psychological reaction;it can also ease the negative effects of passive job stressor on positive job reaction.Thereby,managers must attach importance to organizational support in process of stress management.