Personality dimensions and domains of service performance: A field investigation

Although recent meta-analytic studies have investigated the validity of the Big Five domains of personality by classifying pre-existing personality measures into the five dimensions, published validity studies incorporating explicit measures of the five broad traits are rare. This concurrent validity study examines relationships between direct measures of Big Five traits and job performance for a sample of 105 service workers. Analyses specifically examine relationships between three personality dimensions and factorally independent domains of service performance. Both conscientiousness and extraversion are found to correlate with specific performance dimensions. Contrary to our expectation, the extraversion-performance relationship is, however, negative.