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Evaluating municipal policy: an analysis of a refuse packaging program
Authors:Stokes T F  Fawcett S B
Affiliation:The University of Manitoba.
Abstract:The effect of a municipal enforcement program to improve residents' packaging of refuse was analyzed in a multiple-baseline design across two areas of a city. The enforcement program involved instruction concerning refuse-packaging regulations, collection only of appropriately packaged refuse, and feedback notices to residents concerning the reasons for noncollection of their inadequately packaged refuse. Both the number of violations and the percentage of residences violating each day were markedly reduced during the enforcement program. Furthermore, sanitation workers considered that the packaging of refuse and the safety and efficiency of refuse collection had improved. This study served as a pilot evaluation of a policy change in the city sanitation department, and was functional in determining the direction of that policy.
Keywords:municipal policy  public policy  refuse packaging  littering  trash  municipal services  consultants  evaluation research  multiple baseline  consumer satisfaction  social validation  neighborhood residents  adults
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