影响群体道歉有效性的因素

影响群体道歉有效性的因素是多方面的。对侵犯群体而言, 有效的群体道歉需要在言语表达中包含承认错误、承担责任、表达懊悔、做出承诺等内容, 需要讲究群体道歉的行为策略, 同时还应该关注道歉的内部动机对语言表达与行为方式的影响。对受害群体来讲, 侵犯群体道歉的有效性在于道歉本身缓解了其愤怒情绪, 满足了其自尊和期望等心理需求, 同时还要受到他们对道歉真诚性知觉程度的影响。除此之外, 群体道歉还会受到群际关系质量、冲突程度、文化信念等外部因素的影响。在今后的研究中, 应该继续尝试整合群体道歉的过程机制, 丰富群体道歉有效性的考察指标, 发挥道歉在社会生活领域中的积极作用。

Factors affecting the effectiveness of inter-group apology

Factors affecting the effectiveness of inter-group apology are manifold. For perpetrator groups, an effective inter-group apology needs to include admitting mistakes, taking responsibility, expressing regret, making commitments, etc. in verbal expressions. Simultaneously, perpetrator groups should consider behavior strategies of the inter-group apology, as well as the impact from the internal motivation behind the apology on their verbal expressions and behaviors. For victim groups, the effectiveness of the perpetrator- group’s apology lies in the fact that the apology itself eases the fury, meets the victim group’s psychological needs for self-esteem and expectations, and meanwhile is subject to the moderation of perceptual degree of sincere apology. Additionally, an inter-group apology will also be affected by the quality of inter-group relations, the degree of conflict, cultural beliefs, and other external factors. In future studies, it should be attempted to integrate the process mechanisms of group apology, to enrich the inspection indexes of the effectiveness of group apology, and to allow apologies to play an active role in the area of social life.