心理健康服务人员胜任特征与服务满意度的关系*

为考察心理健康服务人员胜任特征与服务双方满意度的关系,对分布于不同机构的心理健康服务人员及其来访者进行问卷调查。结果表明:心理健康服务人员胜任特征总分与自身服务满意度、来访者满意度均呈正相关,与自身服务满意度相关达到显著水平。胜任特征高分组心理健康服务人员自身服务满意度显著高于低分组自身服务满意度。与心理健康服务人员自身服务满意度显著相关的胜任特征条目,多数与知识、技能有关;与来访者满意度显著相关的胜任特征条目,均为来访者能感受到的与咨询关系建立有关的条目。     

职业生涯模型、测量及相关研究

胜任特征被视为个体在快速变化的现代社会中获得生涯成功的关键能力,是近年来国内外工业与组织心理学领域的一个新焦点。这篇文章回顾了胜任特征提出的背景,阐述了胜任特征与胜任特征模型的含义,与大五人格概念之间的异同,以及胜任特征与职业成功、组织承诺、感知到的职业生涯管理、工作满意度之间的关系机制。最后,对胜任特征现今存在的一些问题进行了陈述,并指明了未来研究的方向。     

学校心理健康教育教师胜任特征结构及测量

摘要 本研究旨在分析我国学校心理健康教育教师胜任特征结构并编制适合我国学校心理健康教育教师胜任特征测量问卷。在文献分析基础上,通过开放式问卷,行为事件访谈,确立了学校心理健康教育教师胜任特征理论结构。采用项目分析、探索性和验证性因素分析对860名学校心理健康教育教师进行施测,形成了《学校心理健康教育教师胜任特征问卷》。该问卷共57个题项,包含专业知识、普通文化知识、宜人性、尽责性、职业价值观、学生观、评估反思能力、协作沟通能力、专业发展能力9个维度,编制的我国学校心理健康教育教师胜任特征问卷信效度良好,适合用来分析我国学校心理健康教育教师胜任特征状况。     

家电销售人员胜任特征模型建构

本研究旨在探讨优秀家电销售人员应具备的胜任特征。首先通过对20名家电销售人员的行为事件访谈,初步构建了家电销售人员胜任特征模型;然后通过对20例顾客与家电销售人员的互动进行自然观察,进而对所建构的模型加以验证。研究表明,家电销售人员胜任特征模型共包括9项:成就导向、主动性、学习发展、影响力、洞察力、服务意识、可信赖、情绪稳定性以及产品知识。     

心理学专业研究生胜任特征模型的建立

该研究通过关键事件访谈法和专家访谈法对14名心理学专业优秀导师以及博士生进行访谈,通过编码初步提取了心理学专业研究生的17项胜任特征。再根据上述胜任特征编制《心理学专业研究生胜任特征问卷》,并在全国范围内针对心理学专业导师、博士生以及硕士毕业生发放,最终建立心理学专业研究生的11项胜任特征模型。结果发现,心理学专业研究生的胜任特征模型包括：领悟能力、综合分析、坚持性、主动性、计划与组织、执行力、自我监控、道德与诚实、尽责性、团队合作和本领域的承诺。     

高级营销经理胜任特征的实证研究

该研究采用胜任特征研究技术,对国内12个行业、20家企业的136名高级营销经理进行了研究,结果表明：1）我国高级营销经理胜任特征模型由成就导向、主动性、顾客服务导向、影响力、团队合作、团队领导、分析式思考、自信心、灵活性、组织承诺、关系建立等11项胜任特征组成。2）所建构的胜任特征模型对于我国的高级营销经理具有较好的通用性。3）《高级营销经理胜任特征调查问卷》与被试的工作业绩具有高相关,可预测其工作绩效,且具有较好的信度和效度。     

学校心理健康教育教师胜任力培养初探

学校中小学心理健康教育的效果与其教师的胜任力有关。心理健康教育教师胜任力特征可以概括为：职业理念与专业意识、职业人格特质、专业知识与技能等。要提高中小学校心理健康教育教师胜任力,应从胜任力特征分析角度出发,设计相关课程与活动传授心理健康知识与技能,并将内隐心理健康教育理念及其人格特质融合于其中。     

基于胜任特征模型的人力资源开发

基于胜任特征模型（CompetencyModel）的探索,建立新型的人力资源开发与管理体系,是上世纪70年代以来,组织行为学和人力资源管理理论研究的前沿课题之一。文章主要介绍作者及其领导的课题组自80年代以来,基于我国社会经济转型时期和文化背景的差异,在不同行业的胜任特征模型的建构、及其相关的领导行为研究方面的探索和发现。由于胜任特征模型也是人力资源开发和应用方面的热点问题,文章还介绍了胜任特征模型在国内人力资源开发、管理体系建设实践应用方面的进展。并对于未来开展本领域的理论研究和实践应用提出了建议     

幼儿教师胜任力研究:基于BEI技术的模型构建

运用行为事件访谈(BEI)技术访谈32名幼儿教师,通过对叙述事件的主题分析和行为编码以及对不同绩效教师胜任特征的差异比较,初步筛选出幼儿教师胜任特征,并编制成问卷,对问卷调查结果进行因素分析,构建幼儿教师胜任力模型。模型包括基准性胜任特征和鉴别性胜任特征,其中,基准性胜任特征指的是个人特质,包括9项子特征,鉴别性胜任特征包括沟通与交往、专业知识与技能、自我意象、追求卓越、成就能力等五个维度共34项子特征。     

团体心理咨询与治疗师胜任特征初探

为了探索团体心理咨询与治疗师的胜任力模型,本研究用行为事件访谈法对13位团体心理咨询与治疗师进行访谈,分析文献提取并整理成编码词表,并对访谈数据进行编码,统计各词条在访谈资料里的出现频次并排序。最终提炼出了团体心理咨询与治疗师的基准性胜任特征和鉴别性胜任特征,并整理得到了团体心理咨询与治疗师的胜任特征模型。研究表明,基准性胜任特征的存在表明团体心理咨询与治疗师具有共同的胜任特征,如专业知识、变化觉察、把握环境、判断力等;鉴别性胜任特征则反映了不同水平的团体心理咨询与治疗师在胜任特征上的差异,如专业知识、洞察力、观察力、分析性思维等。     

Development of the Multicultural Mental Health Awareness Scale

The present study describes the development of an instrument to assess the multicultural competencies of mental health professionals in Australia. The scale was developed to assess the effectiveness of a multicultural mental health training program. Mental health professionals from Queensland, Australia (N = 268) participated in the study by completing a questionnaire battery. Items on the new scale were generated to parallel the Queensland Transcultural Mental Health Centre (QTMHC) training program's objectives. The results describe a 35‐item Multicultural Mental Health Awareness Scale. Factor analysis of the scale indicated three factors of multicultural counselling competencies: Awareness, Knowledge, and Skills. These factors were in line with the Sue et al. (1982) multicultural counselling competencies. The scale has satisfactory internal consistency, test–retest reliability, concurrent validity, and discriminant validity and can be used to evaluate the effectiveness of the multicultural competency training programs in mental health.     

The school psychologist and early education: An ecological view

An ecological view of psychological services to preschool children is described here as a proactive, seeking-out, mental health delivery system that concentrates its effort on prophylactic activities rather than the “diagnosis recommend” or “diagnosis psychotherapy” ritual. Activities for psychological services, training of staff, and competencies for effective delivery are described. Staff competencies to facilitate children's mental health are also described.     

Competency,common ground,and challenges: response to the development of systemic therapy competencies for the UK

The recent initiative by the government to delineate the competencies for the delivery of systemic therapies is groundbreaking and represents a fundamental shift with clinical and political implications. In this article the author compares the process and outcomes utilised in the UK with those embarked on in the USA in 2003, culminating in the creation of the marriage and family therapy core competencies by a task force sponsored by the American Association for Marriage and Family Therapy. The development of competencies is just the first step in a development process requiring significant modifications in all of the systems that contribute to the development and delivery of behavioural health services, including clinicians, supervisors, training programmes, regulators and policy‐makers. An elucidation of the challenges faced in the USA is provided as a potential guide to the UK effort.     

Addiction Competencies in the 2009 CACREP Clinical Mental Health Counseling Program Standards

The Council for Accreditation of Counseling and Related Educational Programs developed addiction competencies for clinical mental health counseling students. This article highlights these competencies, provides an overview of current addiction training, and describes methods to integrate addiction education into curricula.     

Developing Spiritual Competencies in Counseling: A Guide for Supervisors

The recently established competencies for addressing spiritual and religious issues in counseling (Association of Spiritual, Ethical, and Religious Values in Counseling, 2009 ) provide guidelines for counselors to implement in conjunction with evidence‐based counseling practices. These spiritual competencies complement the ethics code established by the American Counseling Association ( 2014 ) in promoting increased cross‐cultural sensitivity and proficiency in counseling. Supervisory tools that promote the ethical and spiritual development of counseling trainees are identified and described.     

Strategies for Enhancing Child and Adolescent Mental Health

The prevention of mental health disorders and development of competence and well-being are critical for enhanceing the long-term adjustment of children and adolescents. Approaches to mental health promotion are discussed in this article in terms of (a) preventing the onset of disorders: (b) strengthening competencies to enable children and adolescents to better handle life stressors; and (c) assisting children and adolescents in dealing with life transitions. Examples which illustrate the approaches are included.     

Competencies for infant mental health therapists: A survey of expert opinion

We report on data provided by a nationwide panel of 23 infant mental health (IMH) experts who provided numerical ratings of the relative importance of 143 competencies desirable for licensed mental health therapists working with infants/children birth to 5 years of age and their families/caregivers. The competencies were developed based on prior state and national efforts and our own experience in training IMH therapists. The competencies were grouped conceptually into seven areas: (a) Normal infant and toddler development; (b) Atypical development (perturbations in development); (c) Emotional/behavioral disorders in infants and young children; (d) Assessment; (e) Intervention; (f) Community resources and referrals; and (g) Organization, communication, and collaboration. We calculated means, SDs, 95% confidence intervals to rank order each competency. We conducted reliability analyses and tested for mean differences in ratings for the seven areas. Interrater and intraclass correlations were modest, likely the result of restriction of range in the ratings. The seven areas showed high levels of internal consistency and, with few exceptions, did not significantly differ in the means of their ratings. The utility of the competencies are discussed as a framework for training and professional development for IMH clinicians.     

Implementation and Dissemination of Military Informed and Evidence-Based Interventions for Community Dwelling Military Families

Community dwelling military families from the National Guard and Reserve contend with deployment-related stressors in relative isolation, living in communities where mental health providers may have little knowledge of military culture. When they are community residents, active duty service members and families tend to live in close proximity to their military installations. This article will focus primarily on the challenges to quality mental health care for reserve component (RC) families. Where studies of RC families are absent, those of active component (AC) families will be highlighted as relevant. Upon completion of a deployment, reintegration for RC families is complicated by high rates of symptomatology, low service utilization, and greater barriers to care relative to AC families. A paucity of providers skilled in evidence-based treatments (EBTs) limits community mental health capacity to serve RC military families. Several emergent programs illustrate the potential for better serving community dwelling military families. Approaches include behavioral health homes, EBTs and treatment components, structured resiliency and parent training, military informed schools, outreach methods, and technology-based coping, and psychoeducation. Methods from implementation science to improve clinical skill acquisition and spread and sustainability of EBTs may advance access to and quality of mental health treatment and are reviewed herein. Recommendations related to research methods, military knowledge and treatment competencies, and transition to a public health model of service delivery are discussed.